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The Club Hotel & Spa

Certificate of Excellence
4.0 of 5
Green Street, St. Helier JE2 4UH
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The Club Hotel & Spa
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The Club Hotel & Spa
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584 reviews from our community

Traveler rating
    373
    144
    43
    17
    7
See reviews for
44
363
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Booked in for 4 nights for ur honeymoon got back today. Where to start as son as we entered it felt like a warm homely hotel and greeted by genuine nice staff. We were upgraded to a premier studio room it had a huge comfertable bed the room was clean the most well stocked mini-bar ive ever seen. The bathroom... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights in December and had good experience there. Staff were friendly, approachable and responsive to all requests. Room was very nice, clean and welcome personalized note was a nice touch. Few things that weren't up to scratch for 5 star hotel e.g. incorrect/outdated laminated TV instructions, coffee making facilities in the room-mug was with cracked handle and... More 

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Top Contributor
134 reviews 134 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The staff are not very helpful. I sent an email requesting they ring me from 8.30- 5.30 to make appointment, they rang me after 6 pm. My welcome was very matter of fact, no warmth or friendliness , considering this is not a cheap experience . The pool is small, as is the steam room. The back, neck and shoulder... More 

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Leeds, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here for two nights whilst visiting friends in Jersey. The rating and reviews on trip advisor, along with the website led us to believe this was going to be an amazing hotel. unfortunately, it was far from that. The reception is small but most of all the staff greeting us were unfriendly and not really welcoming. The room... More 

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Emirate of Dubai, United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here with friends whilst in Jersey. We booked this specific hotel because of the rating on Trip Advisor (was number 2 at time of booking) - we were very surprised when we arrived as we were expecting a 5 star hotel, which at best would say it's 3 star considering the cost of the room.... More 

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Liverpool, United Kingdom
Top Contributor
138 reviews 138 reviews
31 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for three nights in March and overall we were really impressed. Very tastefully decorated and attentive friendly staff . Our room was nicely appointed with lovely Elemis goodies in the bathroom and delicious home made shortbread left for us as part of the "turndown" service each night. We didn't eat in the Michelin starred restaurant but we... More 

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Woking, United Kingdom
Top Contributor
337 reviews 337 reviews
145 hotel reviews
512 helpful votes 512 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stopped for the three nights over Easter on a deal booked through British Airways, which was great value. We arrived a little early but our delexe king room was ready. The room was lovely, very comfortable bed and very decent quality bedding. The basin in the bathroom was as others had said, very low, but not an issue. We... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I was looking forward to staying at the Club Hotel and Spa in Jersey after reading so many glowing reviews but was rather disappointed by my stay at the end of March. When we eventually found the hotel we found the welcome not at all friendly. We asked about wi-fi and were told that it was not working, no apology... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved out stay in this hotel, the room was nice and the bed comfortable. We even had enough time to try the swimming pool that was more than welcome after a day of walking. The very center of Saint Helier is close by, and we can reach anything by foot. I would recommend this hotel without a doubt!

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UK
Top Contributor
109 reviews 109 reviews
39 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here over the New Year and we simply couldn't fault the hotel on anything. From the moment we checked in to the moment we checked out we were treated with the utmost courtesy and respect. The manager of the hotel is extremely friendly and goes out of his way to ensure you are having a... More 

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