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Stafford Hotel

Kensington Place, St. Helier JE2 3PA
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Stafford Hotel
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Stafford Hotel
Stafford Hotel
Stafford Hotel
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146 reviews from our community

Traveler rating
    33
    62
    37
    8
    6
See reviews for
23
75
14
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yeovil, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My wife and I went to Jersey for a short break staying at the Stafford. The staff were excellent and the public areas, although a bit tired, pleasant and comfortable. The room we were given, however, was very dated and in need of re-decoration and modernising. There were marks on the wall and the paintwork obviously past its sell by... More 

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I have never previously left a bad review of a hotel but we felt we had to. Upon arriving our shower was broken. At reception they offered to have someone look at it that night but as we were only staying one night we insisted on being moved rooms even though only twins were available. Upon first glances the new... More 

Was this review helpful? Yes 1
Tim B, Group General Manager at Stafford Hotel, responded to this review

Thank you for your review following your recent stay at the Stafford Hotel, St Helier. I regret to hear you were disappointed with the bedroom and bathroom standards you experienced and I offer our sincere apologies for the shortfalls you endured . Please be assured that immediate steps have been taken to correct all the defects you list . More 

Durham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just come back from the Stafford hotel lovely clean hotel bed comfortable food great the staff were always there and helpful you had the maid service everyday with clean towels an always topped coffee an teas sachets up

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burnham on sea
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived at the Stafford, tired, after ferry delay. Very surprised at the room allocated.Wonderful. Huge with leather settee and coffee table. Full sized wardrobes. Very comfortable and far exceeded our expectations. Really pleasant reception staff, lovely little girls serving breakfast, which was the best array I have seen, Plentiful continental offerings , plus cooked breakfast available. This is a really... More 

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sussex
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from a weeks stay in this hotel. Great position close to the seafront ....bus stop nearby and 5-6 mins walk to the town centre. Very efficient and friendly receptionists....great food and excellent service in the restaurant. The hotel is dated but kept very clean and has tea and coffee in rooms always fully stocked each day . The... More 

Was this review helpful? Yes 1
Wilton, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2015

Had a brilliant stay at this hotel. Was on bed and breakfast basis. Room very clean and bed very comfortable. The staff were brilliant. Friendly and nothing was too much trouble. Suzanna and Marius on reception were even extra special! Breakfast choice brilliant

Was this review helpful? Yes 2
Basingstoke, England, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 28, 2014

We were made very welcome on arrival by Sam at reception. The room was small but comfortable, there was tea and coffee making facilities in the room Sam had advised us that if we required more we had to ask either her or Chloe the other receptionist for replacements and that if we wanted drinking chocolate we had to ask... More 

Was this review helpful? Yes 4
Runcorn, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 8, 2014

This hotel is in a great location for seeing the rest of Jersey. The hotel is in need of reburbishment, the bedrooms are small but comfortable, I didn't realise there where still hotels that use blankets and not just use duvets, the pillows seem like they have rocks in them, saying this the bedding is spotlessly clean as is the... More 

Was this review helpful? Yes 4
Tim B, Group General Manager at Stafford Hotel, responded to this review

Thank you for your pleasant comments about our team and property. Pleased to hear that overall you had a comfortable and enjoyable time at the Stafford Hotel. More 

Glasgow, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 1, 2014

Both Chloe and Sam were very helpful, we compained about the state of the bathroom, the toilet seat was broken (did get replaced half way though the holiday) ,bath was damaged, showerhead was covered in limescale, the fixed shower panel fitted to bath was covere in black mould, the bathroom looked as though it had never been cleaned. The bedroom... More 

Was this review helpful? Yes 4
Tim B, Group General Manager at Stafford Hotel, responded to this review

Thank you for your comments, On a positive I am pleased you found Chloe and Sam at the front desk to be helpful. I am pleased we had the opportuinty to meet during your stay and review your negative comments about the bathroom defects. As you know some of these were rectified and we apologise that you experienced these areas... More 

Oxfordshire
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 27, 2014

A very warm and friendly welcome on arrival from Sam on reception, hassle free check in. This hotel is marketed as a budget hotel but it is better than this, The rooms are a decent size. The buffet breakfast was excellent everyday, plenty to choose from and freshly cooked. All the staff were very friendly and helpful. The bedroom was... More 

Was this review helpful? Yes 3
Tim B, Group General Manager at Stafford Hotel, responded to this review

Thank you for your positive review of the Satfford Hotel and you would return in the future. Your personal comments about Sam and the rest of the team are appreciated. We hope to see you again. More 

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