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Monterey Hotel

Certificate of Excellence
St. Saviour's Road, St. Helier JE2 7LA
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Best prices for: 1 room 1 guest
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Monterey Hotel
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Monterey Hotel
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436 reviews from our community

Traveler rating
    232
    145
    44
    6
    9
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84
237
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Monterey Hotel
See the most recent reviews
Wakefield, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2011

We booked this hotel based on location and price both were very good.10 min walk into St Helier. The room was a bit dated, however was kept really clean by the maids daily visit. The food was exellent (we had half board) and the staff were 5 star. Because it is only a small hotel the staff can afford to... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at Monterey Hotel, responded to this review

Thank you for choosing us for your 30th Anniversary special break in Jersey. Congratulations on your special occasion. We are delighted that you would choose our hotel again. This feedback is very much appreciated. Many of our bedrooms are more traditional in style; especially when compared to our highly contemporary bar and restaurant areas. Thank you for your feedback and... More 

Kent
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 28, 2011

We booked here because of a flyer sent to us by Jersey Plants Direct offering a short break. So glad we booked. The hotel staff are friendly and nothing is too much trouble for them. The superior rooms are very spacious and comfortable. We were on Bed & Breakfast only, the breakfasts were really good with a choice to suit... More 

Was this review helpful? Yes
ManagerJersey, Manager at Monterey Hotel, responded to this review

We are pleased that you found our Superior bedrooms spacious and comfortable and that the Monterey was an excellent place to stay. Our breakfasts are very popular at the hotel and are served within our new restaurant area. Thank you for your feedback. This has been much appreciated by our team of staff at the hotel. More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 27, 2011

If you are unable to eat from half board menu there is no alternative unless pay again for a bar meal!!!!!! Staff were unsympathetic to needs ie can't eat cheese all 3 courses had cheese do not like duck or steak as vegetarian and can't eat fish salad was either ham cheese or fish!! If already paid why pay again.... More 

Was this review helpful? Yes 1
Gosport, United Kingdom
1 review
5 of 5 stars Reviewed October 26, 2011

From the moment we arrived until we left our 10 day stay was 1st class. Diane and all the staff looked after us superbly - nothing was too much trouble. From our room to the restaurant food everything was impeccable. A big thank you to the management and all the staff for making our 40th Anniversary really special.

Was this review helpful? Yes
ManagerJersey, Manager at Monterey Hotel, responded to this review

We are so delighted that from your bedroom to the restaurant food, you found that everything was impeccable - especially so given that this was such an important anniversary break for you. We do find that, as a rule, slightly longer stays do help for guests to properly settle in to the hotel and your ten day break seems to... More 

Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2011

This is the 2nd time I have stayed at this Hotel. It is a very welcoming Hotel with all the staff being really friendly and courteous. The food is great, rooms are spaceous, comfortable and clean with all amenities needed. They have refurbished the Restaurant and Bar, it looks lovely. Location is faboulous, within 5 minutes walk to the Town... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at Monterey Hotel, responded to this review

Thank you for your comments and feedback on our bedrooms and catering. This is very much appreciated. Our location is popular. Future guests will benefit from the fantastic new £10 Million investment in a new public 'Town Park', situated between the hotel and the town itself. This free facility opened this past week. Do ask reception for its location as... More 

Gravesend, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2011

The minute we arrived at the Monterey Hotel and was greeted by the receptionist I knew I had chosen the right hotel for a family weekend celebrating my husband's 60th birthday. Our room was big, airy and comfortable and when we arrived back to our room after a day out on Dave's actual birthday,their was a bottle of champagne and... More 

Was this review helpful? Yes 2
ManagerJersey, Manager at Monterey Hotel, responded to this review

We are delighted that you found our accommodation to be comfortable and that you chose our hotel for your special occasion. We do like to mark special occasions and are delighted that you enjoyed the wine placed within your bedroom. Thank you for your feedback - we are pleased that you felt that you had made the correct choice in... More 

Bude Cornwall
Contributor
12 reviews 12 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 16, 2011

Before booking this hotel I was very sceptical of the previous reveiws. However, as soon as we walked through the reception on our arrival we were greeted with a friendly and professional receptionist, who quickly sorted a problem we had with our reservation. I should add that the problem was not with the hotel but the booking agent. We stayed... More 

Was this review helpful? Yes 2
Curry Rivel, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 12, 2011

The staff at this hotel were without exception helpful, courteous, friendly and very willing to please. Nothing was too much trouble. My husband is disabled so they very kindly moved us to a room with a walk in shower and everything was so clean and efficient. Food excellent too. I can't rate the staff highly enough. Thank you so much.

Was this review helpful? Yes 3
Preston
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 9, 2011

Very happy with our stay. Large room. Comfortable bed - a great nights sleep (unusual for me in hotels). Large bathroom with shower and bath. Clean. Breakfast plentiful and tasty. Service efficient and generally friendly. It's a good walk to the shops/bars - about 15 minutes, but all flat. Only small niggles that prevented me giving an 'excellent' rating -... More 

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UK
Top Contributor
72 reviews 72 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 2, 2011

The hotel itself was good. My single room was large and had a double bed. The en-suite was clean and had a bath as well as an over-bath shower. The hotel was clean, the staff were friendly, and there was a good selection on the breakfast buffet each morning. There are leisure facilities, including two pools but I didn't have... More 

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