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Monterey Hotel

St. Saviour's Road, St. Helier JE2 7LA
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1 room 1 guest
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Monterey Hotel
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497 Reviews from our TripAdvisor Community

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Traveler rating
    256
    175
    50
    7
    9
See reviews for
98
273
15
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (497)
  • Mar-May only
    (141)
  • Jun-Aug only
    (205)
  • Sep-Nov only
    (109)
  • Dec-Feb only
    (42)
All months
Brierley Hill, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Well appointed hotel. All the staff very helpful and pleasant. Food was excellent. The room was clean and tidy. The only downside was our room (330) was warm and stuffy. The windows only opened approx 6 inches.

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Allen, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I travel all over the world from the US. This has to be one of the most welcoming places I have ever stayed. Diana and her staff are professional and courteous. We had never been to Jersey before but we will come back just because of this hotel and their wonderful group of people that welcome you and treat you... More 

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Coalville, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a 3 star hotel that provides 5 star service throughout - reception, restaurant staff, cleaning. Pristine bed linen on extremely comfortable beds. Both buffet breakfast and varied evening meal menu were excellent, served by wonderful staff. Not once were we kept waiting for service. Apparently the manager of the hotel has worked for cruise lines. That experience shines... More 

Was this review helpful? Yes 1
ManagerJersey, Owner at Monterey Hotel, responded to this review

Thank you for your wonderful review and we are so pleased that you enjoyed all aspects of the hotel to your liking. The team here work very hard under the direction of Mrs Diana Turea, the Manageress. They will be both delighted and encouraged by all your comments. We are equally pleased that you enjoyed our annual Battle of flowers... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful hotel the Monterey is. Great staff always friendly and caring. Our room was always clean and tidy. The hotel boasts two swimming pools a jacuzzi a sauna and a mini gym. The hotel is located quite close to St Helier's main shopping area which is a walk of about ten minutes away. Good entertainment is held in... More 

Was this review helpful? Yes
ManagerJersey, Owner at Monterey Hotel, responded to this review

We are delighted with your feedback and thank you for taking the time to review our hotel. Your kind comments in relation to service, food and entertainment are all appreciated by the team. We hope we may have the pleasure of welcoming you back to the Monterey at some time in the future. More 

Gravesend, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Lovely hotel ,friendly staff,central location:)I emailed twice prior to visit to request a fridge in room for my sons medication and to check that they catered for a lactose free diet,I was assured both could be accommodated however on arrival no fridge was available and they only had appropriate milk no butter I even asked a waiter about the butter... More 

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ManagerJersey, Owner at Monterey Hotel, responded to this review

Thank you for your review and kind comments in relation to the hotel and staff. We apologise if we did not meet your needs completely in relation to our catering and the request for the provision of a small fridge. It is difficult to meet all requests when it is high season but we understand the team offered to store... More 

Runcorn, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for a week wish we could have stayed longer. Staff were a revelation, the management should be very proud of them, nothing was to much trouble, always had a smile for all whatever time of day. Room was lovely, food very good and plentiful. If there was one complaint it would be NO AIRCON at night the room... More 

Was this review helpful? Yes
ManagerJersey, Owner at Monterey Hotel, responded to this review

We are so pleased that you had such an enjoyable stay with us and we are indeed very proud of our team who work very hard to provide our clients with the experience they deserve. We look forward to welcoming you back. More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Monterey is a great hotel in an ideal location. A 10-15 minute walk into the centre of St Helier. Very friendly staff, nothing was to much trouble. The room was a little dated but we hardly spent time in there. It was very clean and the chambermaid called each day. Didn't use the restaurant but did have a bar... More 

Was this review helpful? Yes 2
Edinburgh, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I booked bed and breakfast and had an enjoyable stay. The staff were exceptionally helpful and welcoming. Rooms and communal area were clean. A small downside was that the only outside seating area seemed to be for smokers.

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Norwich, Norfolk
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I agree with most of what's been said, good hotel, friendly helpful staff, clean and good value. Breakfast good choice something for everyone. Victor on the bar exceptionally polite and helpful.. Pool area and outdoor area is limited, but we never had a problem finding anywhere to sit and relax after being out and about. Room clean and tidy,was hot... More 

Was this review helpful? Yes 3
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From start to finish an incredible stay. Decor is quite outdated but that doesn't matter at all. It's super clean, great facilities , faultless staff and a delicious breakfast. Would highly recommend this hotel and their impecible service.

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very good(10)
  • Half board(5)
  • Indoor pool(5)
  • Evening meals(4)
  • Spotlessly clean(3)
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202 photos of this hotel

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Hotel & grounds (9)
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Pool/beach area (4)
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Room/suite (9)
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Dining (1)
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Amenities (14)
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Indoor Pool (13)
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Outdoor Pool (13)
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Restaurants and Bars (18)
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Standard Twin Room (26)
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Superior Double Room (27)
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Superior Double Room with Patio Acess (29)
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The Hotel (19)

Management photos: Courtesy of the property manager

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Pool/beach area (4)
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Hotel & grounds (3)
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Dining (4)
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Room/suite (3)
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