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BEST WESTERN Royal Hotel

David Place, St. Helier JE2 4TD
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BEST WESTERN Royal Hotel
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Ranked #15 of 32 Hotels in St. Helier
A recent review
3 of 5 stars reviewed yesterday
Matt M Leicester, United Kingdom
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544 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Leicester, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel has a mixture of modern rooms and some that are a little dated. The bar area is good and the location is perfect for a short walk into St Helier. The major issue is with parking, it has a very limited number of spaces which fills up quickly, particularly in summer.

Was this review helpful? Yes 1
Royston, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

I would like to say the most helpful and friendly staff I have encountered on my numerous holidays. Nice room good food good location. Bus journeys cheap and efficient . Tour of island very informative well worth booking.

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St. Petersburg, Russia
Level Contributor
314 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Averaaaagge at least. Small old not charmy rooms, with some urine smell on beds... Very cheap chinese-made cosmetics in bathroom. Rather cold during nights. Located 15 mins from the main bus station but 5 mins from the end top of cbd. Breakfast is just ok. Nothing more.

Was this review helpful? Yes 1
Greater London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

We booked this hotel as wanted to be central and the hotel had a car park. The car park was small and cramped, only had around ten spaces and was always full, very annoying. Reception staff were helpful if a little slow. Staff in the hotel were very average and did not seem to want to help. Service at breakfast... More 

Was this review helpful? Yes 3
Isle of Man, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were a group booking of 50 in Jersey to represent the Isle of Man at the recent Island Games. With it being a sporting party we had a number of special requests before we arrived, the helpful nature of the hotel especially the manager was excellent and nothing was to much trouble. During our stay we had to make... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your wonderful feedback. We were honoured to have the Isle of Man team staying with us at the Royal for the 'Island Games 2015' and we are pleased that you feel that we met your needs so well. The event was a great sporting celebration for all the Islands attending from around the planet and it was,... More 

Cropwell Bishop, United Kingdom
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

An enjoyable three night break on a half board basis.. We were very pleased to find we had been upgraded to a large family room on the third floor prior to our arrival which afforded us more than enough space. The staff were friendly and attentive, the food was very good both in the dining room and the bar area.... More 

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ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your kind comments. We are very pleased that you had an enjoyable break. We are a town hotel and bedrooms may be requested away from the road if noise is felt to be a potential issue for guests. We are working to reduce water usage and this now better maintains a large volume of water in our... More 

Guernsey
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel for a 3 day break in Jersey on a half board basis. We chose the Royal Hotel as I had stayed there a couple of times before and it is an easy ten minute walk into the centre of St Helier. As it was a late booking they only remaining room had a four poster bed.... More 

Was this review helpful? Yes
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your wonderful comments. We are delighted that you found the hotel met your needs so well. We are a very busy hotel and we are pleased that we were able to accommodate you in one of our 'four poster' bedrooms. Indeed, the bedroom occupied has a bathroom which has just been beautifully refurbished in the last few... More 

Jersey, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We held a dinner event for 160 people in the Balmoral Suite of the Royal Hotel. The event ran seamlessly with fantastic service and great food. Communication between the event manager and ourselves was excellent. Will definitely consider holding another event here in the future.

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ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your wonderful review. This is much appreciated by the team at the hotel. We are delighted that you found our communication was to a high standard and that the event went well. We hope to welcome you back soon. Thank you once again. More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Visited this hotel last month as a treat for my partner. On arrival it looked fresh, with a modern look. BUT the receptionist was very cold and unwelcoming. The quality of our room was poor, it was tired with peeling wallpaper and the Internet was very hit and miss. Food in the bar was very good and the bar staff... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your feedback on your stay back in June. We are pleased that you felt the food in the bar was very good and that the bar staff were friendly. Some of our reception staff were very newly employed at the time of your stay and we are sorry that you thought them to be less than welcoming.... More 

Belfast, United Kingdom
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room 103 was lovely, clean and had access to an outdoor balcony. The housekeeping was excellent. The breakfast was ' one of the best' we have had. The staff, on the whole, were helpful and pleasant. We would highly recommend this hotel.

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your comments following your recent stay. These comments are appreciated by the team at the hotel. We are pleased that you found our staff on the whole to be helpful and pleasant, this is our goal at the Royal. Our breakfast offer has been refined over many years. Thank you for this great feedback. Our many balcony... More 

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