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BEST WESTERN Royal Hotel

Certificate of Excellence
3.0 of 5
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David Place, St. Helier JE2 4TD
BEST WESTERN Royal Hotel
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Ranked #11 of 30 Hotels in St. Helier
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
allan d Hartlepool, United Kingdom
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482 reviews from our community

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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hartlepool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at the B W Royal for one week, could not fault anything. All the staff were fantastic always pleasant helpful and efficient. Seasons restaurant was light, airy and spotlessly clean, food delicious, will return.

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel with my children for over a week. Rooms are very nice and clean. Staff very helpful and friendly. Always ready to go an extra mile to make us happy. Amazing choice of breakfast and very friendly staff. Free wi fi and a swimming pool less then 5 minute walk were a huge bonus when weather... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I on our first visit to Jersey in late March found The Royal a very pleasant base from which to explore the island. The staff made us very welcome from the outset. The room was clean and well furnished although the proximity of the single bed next to the radiators thermostatic valve kept the radiator on the... More 

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Worthing
Contributor
19 reviews 19 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a lovely hotel. We arrived early Friday, having been able to upgrade our room to a suite before we left home. We left our bags with reception. We checked in later and were very pleased with our suite. We ate in the hotel bar - the food was excellent. Saturday morning the hotel had an issue with their boiler... More 

Was this review helpful? Yes 1
Jersey, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

We recently had our wedding ceremony/lunch and evening reception here - hotel staff could not have been more helpful - the food/service and table decorations were top standard - We had family/friends over from the UK and 12 rooms booked in total which everyone agreed were all tastefully decorated and clean - bonus for the ones with a balcony or... More 

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Carhaix-plouguer, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 4, 2015

A maximum of 10 minutes walk from the centre of St helier, we were welcomed by friendly staff and a warm friendly atmosphere. I can't complain about the comfort or the cleanliness, more than adequate choice for breakfast and evening meal was well presented. The only downsides were if you are a light sleeper, the hotel is situated on a... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your valued review of our hotel. It is wonderful that you enjoyed your stay and would stay with us on a future visit. We do work hard to provide a warm atmosphere at our BEST WESTERN Royal Hotel and your review is very encouraging to my team at the hotel. We are pleased that we succeeded on... More 

St. Helier, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2015

I had a fantastic experience with this hotel, they organised my husband's 50th for me, the food, the hotel, the venue, the staff the DJ, were all just brilliant, I could not fault it in any way. The staff were more than helpful. The Manager on the evening Mariusz, was excellent. Well done from Mrs June O'Keeffe

Was this review helpful? Yes 2
Chepstow, United Kingdom
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed for one night on business in February. The staff were really helpful and polite. My room was of a good size, well appointed and spotlessly clean. I was on the first floor which was not a problem as the hotel has a lift. The decor of the hotel is very good giving it a real elegant atmosphere. I had... More 

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Manchester
Contributor
20 reviews 20 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 29, 2015

I booked a single room but was allocated a suite, room 105 on the first floor with access to the sun terrace. The cleanliness was second to none. Facilities were perfectly adequate and of excellence quality. The bed was fabulous. Continental breakfast was decent enough for an old English bird however their English breakfast left much to be desired. Apart... More 

Was this review helpful? Yes 2
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your kind comments. We are delighted that you found the BEST WESTERN Royal to be 'elegantly comfortable'. It provides great encouragement for our team that you would definitely return to the Royal. Thank you. We are an historic hotel in the St. Helier town centre adjacent to the new town park. We pay particular attention to our... More 

Henlow, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 28, 2015

Stayed for a weekend while working, been before and they seem to have had a little decorating done to make it even nicer. Room very good although there was an issue with the radiator clanking well it was fixed almost straight away when I reported it. Shower a little weak but ok. Staff very friendly and the bar well appointed.

Was this review helpful? Yes 1
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