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All 31 St. Helier hotels

BEST WESTERN Royal Hotel

3.0 of 5 Hotel   |   David Place, St. Helier JE2 4TD
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Ranked #11 of 31 Hotels in St. Helier
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
DMB333 Jersey, United Kingdom
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jersey, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We used this hotel for a Christmas function for 30 youth netballers. We were in the conservatory which was lovely with a huge, beautifully decorated Christmas tree and tables. The hot and cold buffet was excellent, very reasonably priced, plenty of choice and fabulous deserts. Most of the girls went up for seconds! The staff were very friendly and helpful,... More 

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Leeds, United Kingdom
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 5, 2014 via mobile

I was really impressed with the level of service at this hotel. I managed to get locked out of the safe in my room twice in the space of 2 hours and the staff were really kind in the way they dealt with my stupidity. Without asking my room was upgraded to a fantastic suit. The room was very clean... More 

Was this review helpful? Yes 3
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

We are delighted that you were impressed with your stay, while on business, at our Best Western Royal Hotel. Your comments on my team at the hotel are very much appreciated and provide great encouragement. Thank you. It is pleasing also that you liked the look of our menu and felt the hotel to be good value. We have recently... More 

Seaford, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 31, 2014

We stayed at the Royal for 4 nights on a special deal with Secret Escapes. Mostly good but there were a few problems. We were in Room 199 which was very clean, warm and quiet - however the room was small and the lighting inadequate - even with all the room lights on it was too dark to read in... More 

Was this review helpful? Yes 2
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your feedback and custom. We are pleased that you found the food was very good at our AA Rosette restaurant 'Seasons'. As you would expect in a heritage hotel such as the Royal, bedrooms do differ in layout and furnishings. There are four bedrooms of similar plan to R199. All are of modern fit-out. That said, your... More 

St. Helier, United Kingdom
Top Contributor
58 reviews 58 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 30, 2014

I am a member of an organisation which eats most weeks at this hotel. The portions are very small, the hotel does not do as asked and parking is very limited. Due to the construction of the hotel it is totally unsuitable for people with disabilities. They refuse to make any reservations in the car park even for severely disabled... More 

Was this review helpful? Yes 5
shropshire
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2014

This was our first trip to Jersey, and we were very pleased with this hotel. The room, well it was huge, the staff could not do enough for you and very friendly and a good laugh. The breakfast was out of this world you could help yourself to anything you wanted. If you wish to stay is Jersey then stay... More 

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ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Your kind comments in respect of our hotel and staff are very much appreciated by our team here at the BEST WESTERN Royal Hotel. Thank you for taking the time to comment on our hotel and its prime location in St. Helier. We hope to have the pleasure of welcoming you back soon. More 

Winchester, United Kingdom
Top Contributor
61 reviews 61 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 23, 2014

We stayed here for 5 nights recently - it was our honeymoon. I had told the hotel this when I booked. On arrival, we were shown to our room (the hotel is a bit of a warren) and a complimentary chilled bottle of champagne had been sent up for us. We had a lovely room with a four poster bed... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your comments following your honeymoon stay at our BEST WESTERN Royal Hotel. Our warmest congratulations once again. Our 'Four Poster' bedrooms are very popular and emphasise the heritage of our town centre hotel. We were established as an hotel C.1842 and as such we have much history and heritage to celebrate. Your kind comments in respect of... More 

essex
Top Contributor
78 reviews 78 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 22, 2014

I was very lucky to have chosen this Hotel from the many in St Helier, and I would thoroughly recommend the Hotel. Located close to the centre of Town, but in a fairly quiet area, an ideal location. The Hotel is a large imposing building, made up of a series of "Town Houses" adapted over the last 140 years or... More 

Was this review helpful? Yes 1
Hayling Island
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 12, 2014

We booked a 4 night holiday at the Royal. I'd previously stayed at a Best Western in Mexborough and hoped the Royal would be as good. We weren't disappointed, the room was spacious, kept well cleaned and had a large bathroom. All staff were polite and helpful and the breakfast was first class with a good variety of self service... More 

Was this review helpful? Yes 2
Alloa, United Kingdom
Top Contributor
80 reviews 80 reviews
30 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed October 11, 2014

Hotel wasn't my first choice. I'm not a fan of Best Western and this one is typical of the brand with its white stucco terraced facade and miles of rambling narrow corridors. It's one of those old hotels where there are floors between floors and you wander up and down for an eternity before you find your room. Room signage... More 

Was this review helpful? Yes 3
Bristol England
Top Contributor
69 reviews 69 reviews
45 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 4, 2014

We stayed for a week on a half board basis. I am a member of Best Western Rewards Club and was upgraded to a suite on the 2nd floor. The suite was spacious and spotlessly clean, the bed was comfortable. There was a lovely balcony overlooking the terrace, ideal for relaxing in the late afternoons. The hotel was only a... More 

Was this review helpful? Yes 2
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Additional Information about BEST WESTERN Royal Hotel

Address: David Place, St. Helier JE2 4TD
Phone Number:
Location: United Kingdom > Channel Islands > Jersey > St. Helier
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Royal Hotel 3*
Number of rooms: 89
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Also Known As:
Best Western St Helier
St Helier Best Western
BEST WESTERN Royal Hotel Jersey/St. Helier
Hotel Style:
#5 Romantic Hotel in St. Helier
#8 Family Hotel in St. Helier

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