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BEST WESTERN Royal Hotel

David Place, St. Helier JE2 4TD
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BEST WESTERN Royal Hotel
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Ranked #13 of 32 Hotels in St. Helier
A recent review
5 of 5 stars reviewed 1 week ago
Shaun S Isle of Man, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Isle of Man, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were a group booking of 50 in Jersey to represent the Isle of Man at the recent Island Games. With it being a sporting party we had a number of special requests before we arrived, the helpful nature of the hotel especially the manager was excellent and nothing was to much trouble. During our stay we had to make... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your wonderful feedback. We were honoured to have the Isle of Man team staying with us at the Royal for the 'Island Games 2015' and we are pleased that you feel that we met your needs so well. The event was a great sporting celebration for all the Islands attending from around the planet and it was,... More 

Cropwell Bishop, United Kingdom
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

An enjoyable three night break on a half board basis.. We were very pleased to find we had been upgraded to a large family room on the third floor prior to our arrival which afforded us more than enough space. The staff were friendly and attentive, the food was very good both in the dining room and the bar area.... More 

Was this review helpful? Yes
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your kind comments. We are very pleased that you had an enjoyable break. We are a town hotel and bedrooms may be requested away from the road if noise is felt to be a potential issue for guests. We are working to reduce water usage and this now better maintains a large volume of water in our... More 

Guernsey
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel for a 3 day break in Jersey on a half board basis. We chose the Royal Hotel as I had stayed there a couple of times before and it is an easy ten minute walk into the centre of St Helier. As it was a late booking they only remaining room had a four poster bed.... More 

Was this review helpful? Yes
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your wonderful comments. We are delighted that you found the hotel met your needs so well. We are a very busy hotel and we are pleased that we were able to accommodate you in one of our 'four poster' bedrooms. Indeed, the bedroom occupied has a bathroom which has just been beautifully refurbished in the last few... More 

Jersey, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We held a dinner event for 160 people in the Balmoral Suite of the Royal Hotel. The event ran seamlessly with fantastic service and great food. Communication between the event manager and ourselves was excellent. Will definitely consider holding another event here in the future.

Was this review helpful? Yes
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your wonderful review. This is much appreciated by the team at the hotel. We are delighted that you found our communication was to a high standard and that the event went well. We hope to welcome you back soon. Thank you once again. More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Visited this hotel last month as a treat for my partner. On arrival it looked fresh, with a modern look. BUT the receptionist was very cold and unwelcoming. The quality of our room was poor, it was tired with peeling wallpaper and the Internet was very hit and miss. Food in the bar was very good and the bar staff... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your feedback on your stay back in June. We are pleased that you felt the food in the bar was very good and that the bar staff were friendly. Some of our reception staff were very newly employed at the time of your stay and we are sorry that you thought them to be less than welcoming.... More 

Belfast, United Kingdom
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Room 103 was lovely, clean and had access to an outdoor balcony. The housekeeping was excellent. The breakfast was ' one of the best' we have had. The staff, on the whole, were helpful and pleasant. We would highly recommend this hotel.

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your comments following your recent stay. These comments are appreciated by the team at the hotel. We are pleased that you found our staff on the whole to be helpful and pleasant, this is our goal at the Royal. Our breakfast offer has been refined over many years. Thank you for this great feedback. Our many balcony... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 4 nights in July, hotel was very central and allowed us to walk into the centre of St Hellier, rooms were clean and presentable, service was excellent, reception staff were very helpful, the manager was always available and visible throughout our stay. Good bar where drinks were available until midnight, breakfast had plenty of choice and was well... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your wonderful review. We are so pleased that you enjoyed your stay and our hospitality on your recent stay. Our management team are very much part of the hospitality team and we all take great pride in interacting with our hotel guests at the Royal to provide good appropriate hospitality. Your comments to this end are appreciated.... More 

Walsall, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel room a little on the small size but very clean. Bed comfortable view not great as we overlooked Pizza takeaway which was a little noisy at night. Breakfast was great as were meals in bar area. Staff very efficient and polite.

Was this review helpful? Yes
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for staying with us. Our bedrooms differ in size and larger bedrooms may easily be requested if this is important for guests. We will discuss any evening noise from the nearby eatery with the establishment concerned. We have a good relationship with our neighbours and disturbance is not usually seen as an issue for guests. We are a... More 

Wolverhampton, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here late June when the Island Games started, Hotel was very accommodating as they changed our room the next day due to the noise from the road, unfortunately we had quite a few younger guests who partied late on the patio outside as they were here for the games. The staff were warm, friendly and very helpfully. It's close... More 

Was this review helpful? Yes
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

We are pleased that you enjoyed many aspects of the hotel. Thank you. The Island Games were a great celebration of Island sport with island teams competing from across the planet and we are sorry that guests attending this event disturbed you at times but it was a one-off event held in Jersey this year and was, thankfully, a great... More 

Kent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed in room 218 the family room which was spacious and clean with a double bed and twin beds. The bathroom was a good size with a bath and overhead shower. The breakfast was excellent with plenty of choice for every ones taste. We did not eat in the restaurant but did enjoy a meal from the bar menu... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your comments. We are delighted that you would definitely stay with us again. This is very much appreciated. Much of the hotel accommodation faces an internal courtyard and this is non-road facing. Road facing bedrooms often do have double glazing and we are a listed 'heritage' style building. Terrace bedrooms may be requested if road noise is... More 

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