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BEST WESTERN Royal Hotel

3.0 of 5
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David Place, St. Helier JE2 4TD
BEST WESTERN Royal Hotel
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Ranked #12 of 30 Hotels in St. Helier
A recent review
4 of 5 stars reviewed 2 days ago
Sandy R
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494 reviews from our community

Traveler rating
    263
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    40
    12
    4
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279
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Typical Best Western, comfortable rooms and friendly staff. Close to town centre but away from the noise. Food was good and choice excellent, but if you are staying for more than a few days then can get a bit samey. Would happily stay there again, good value for money and unpretentious.

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Rhuddlan, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is located just on the outskirts of the centre of St Hellier. 5 minutes to the edge of the shopping area and 10 minutes to the central bus station. The reception area is large & bright & the reception staff very friendly & polite. We had a room with a 4 poster bed and a door that led... More 

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Incourt, Belgium
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed with a group at this hotel for two nights. We had to share a very small room under the roof, difficult to get the, more steps with heavy suitcases, nowhere to put our suitcases, no toilet paper, scaffoldings on the window, very badly translated menus, the French is absolutely appaling and iure gibberish, the early breakfast on the... More 

Was this review helpful? Yes 4
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your comments. We are sorry that your stay at the end of your tour was not as good as you had expected. The Royal has a guest lift and some bedrooms are further from reception than others with some steps being on corridors further from the lift. Guests are always welcome to request bedrooms close by our... More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

I have found this hotel to be ok in the past but the last couple of visits have not been very good at all. I have had issues with breakfast, taxi's not being ordered, bills being argued etc. When on business you just need a nice easy straight forward morning and they have not been able to provide this recently... More 

Was this review helpful? Yes 4
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your comments and review. We are sorry that we did not fully meet your needs on this occasion and note that you have stayed successfully with us at the hotel in the past. We will respond to the points that you raise having investigated matters. Before retiring, we understand you completed a door card to order a... More 

Manchester, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the hotel for 4 nights during Liberation Week on the island. After navigating through St Helier's frustrating one ways systems we eventually found it, the front desk were always so welcoming and friendly, as were the waiting on staff in the Seasons Restaurant and No27 Bar. The hotel is s bit shabby inside with an update needed... More 

Was this review helpful? Yes 2
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for rating our hotel as very good or excellent. This is very much appreciated. We are a traditional town centre hotel established in the 1840's and our style is not modern in certain areas. We constantly refurbish bedrooms and areas of the hotel and invest in the infrastructure of the hotel but we accept that we are not... More 

Calne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here last year for 11 Nights,and have just come back from another stay. This Hotel suits us,with short walk to the Harbour,..about 10Mins..comfortable rooms,attentive and helpfully staff,excellent Full English Breakfast,and Three Course Dinner.With a good Bar Menu Too.Leave the Car at home,excellent Bus Service from the Sea Front to most parts of the Island..in about 30 Minutes..for £2... More 

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Salisbury, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We recently visited the Royal Hotel for a weekend in late February as we were attending a family friends birthday. We booked a Standard Double room which seemed to be brand new, was extremely spacious and done very tastefully. We were pleasantly surprised throughout our whole stay, the staff were extremely helpful and friendly, the food and bar snacks of... More 

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Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was nice. Couple of minor issues (1) our room (131) only had a two person bath with shower attachment which only went a short bit up the wall and you had to stand in the bath to have a shower which was not good and inconvenient and it was quite a walk from the lift to the room up... More 

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ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your kind review and comments. Your feedback is appreciated. We are a larger hotel and some bedrooms are further from reception. Bedroom 131 can also be accessed directly across the secure outside terrace area that you mention. In respect of the shower arrangement, we have only three bedrooms configured as such with large heart shaped baths and... More 

Newquay, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a 4 night stay at this friendly and welcoming hotel. As others have said the rooms are clean and well decorated and the staff provide an excellent service in all areas and with a smile. We were on half board, which was good value, and we can thoroughly recommend the quality of the food. The... More 

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London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just a few steps away from the city center and a 15min walk from the seafront. Very nice and helpful staff. The room was clean, spacious and with a large bathroom. My only concern was the temperature, it was quite hot throughout the night even with the window open. I only stayed for one night having fled a horrendous so-called... More 

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