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BEST WESTERN Royal Hotel

3.0 of 5
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David Place, St. Helier JE2 4TD
BEST WESTERN Royal Hotel
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Ranked #12 of 30 Hotels in St. Helier
A recent review
3 of 5 stars reviewed 5 days ago
ian_taylor090659 Selby, United Kingdom
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522 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Selby, United Kingdom
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were on holiday in Jersey & had stayed for 5 nights at the Westhill House hotel but for cost reasons (Tesco vouchers!) decided to have the last 2 days at this hotel. The rooms at this hotel are lovely with super space & top notch bathrooms. What lets this hotel down quite badly is the quality of service when... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your review and comments. We are pleased that you found the standard of the hotel to be high and we have investigated your comments in respect of restaurant breakfast service on your early departure. It is most unusual to receive negative comments on service. In our effort to be helpful and to facilitate your early breakfast, it... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel a bit dated but clean. Our room was a good size but next to noisy road. This didn't cause us much trouble as it settled down by 1130 pm. The staff were very good and friendly. Breakfast was ok too, the same every day but plenty of it. The hotel was situated ok for us as a 10... More 

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Bristol
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Best Western style and facilities including bar/restaurant and internet. Rooms are very large and comfortable although the views are not good since the hotel is away from the coast. On the plus side its about 10min walk to the centre of St Helier. Breakfast is partly self serve and a good selection is available.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Scotland
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel a little bit out from the centre of St Helier but an easy walk. We booked this hotel as they were including a Jersey Pass in the deal. However we were told that the pass was no longer available and they upgraded us to a suite with a bottle of Champagne. We had a problem with the safe which... More 

Was this review helpful? Yes 1
ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your review. Feedback is important to us. We are delighted that you felt you enjoyed 'amazing evening meals'. We hold an AA Rosette for our catering along with a five star Eat Safe accreditation from our local authority. We are proud of both these independent awards. The Jersey Pass scheme, allowing entry to certain visitor attractions, was... More 

uk
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

location of hotel was okay. 12 mins walk to bus station and seafront, but no great views. Room spacious and very clean. Breakfast plentiful with good choice, though shame the quality of cooked breakfast and bread a little on the cheap side. Staff helpful, although a couple of miserable faces at breakfast. Stayed here using Tesco clubcard vouchers, so didn't... More 

Review collected in partnership with Best Western

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York, England
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Royal for 4 nights in June. We were in a party of 14 so were asked to choose dinner for each following night. Choice was limited but OK. Service was good, food was also good, everyone served very promptly. Breakfast was a hot (or should I say, warm) buffet - adequate but not outstanding. The main letdown... More 

Was this review helpful? Yes 1
Bristol
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A warm and inviting entrance and lobby to the hotel. We found the staff welcoming, friendly and very helpful; nothing was too much trouble at the reception desk. Though the hotel is situated back in the town some 15 mins walk to Liberation Square, this did not prove to be a problem and offered easy access to the main shopping... More 

Was this review helpful? Yes 1
East Yorks
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For our first visit to Jersey the recommendation of the travel agent at Premier was the Royal. It fitted all our requirements; easy walking distance to the town, a few restaurants close to hand and more importantly, in our price bracket. We had paid just a little extra for a suite and what a good decision that turned out to... More 

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ManagerJersey, Manager at BEST WESTERN Royal Hotel, responded to this review

Thank you for your review and kind comments. We are pleased that you enjoyed your stay and that the hotel 'fitted the bill' for you. This is what we aim to achieve. We feel that we do provide variety in our restaurant catering and it should be noted that we also offer a comprehensive bar menu for more informal meals.... More 

Darlington, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

we had a lovely time in jersey made even better by the best western royal hotel the secure parking was important to us as we had our classic car with us we required piece of mind that it was parked securely

Review collected in partnership with Best Western

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Dorset, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived we were impressed with how friendly and helpful the staff were. We had a lovely room - with a shower that worked! not always the case. the food in the restaurant was great at both breakfast and dinner and the serving staff were wonderful nothing was too much trouble. The hotel is within easy walking... More 

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