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All 13 Lebanon hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   826 South Cumberland St, Lebanon, TN 37087
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Ranked #6 of 13 hotels in Lebanon
A recent review
5 of 5 stars reviewed 3 weeks ago
Rhinek1222 Bluffton, Indiana
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42 people have reviewed this hotel

Traveler rating
    18
    15
    4
    1
    4
See reviews for
13
9
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Bluffton, Indiana
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped at the Holiday Inn Express Suites in Lebanon on our way to Gatlinburg, Tennessee. We stayed just one night but really everything was perfect. The clerk at the front desk was sweet and pleasant and we found our room extremely clean and quiet. The breakfast in the lobby the next morning was awesome. It was clean and well... More

Was this review helpful? Yes
gmlbacs, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear rhinek1222, Thank You for your kind compliments. Making every guest stay as great as yours is always our goal. We apologize for the pancake machine being down but it needed minor repairs. We hope to see you again in your future travel. Thank You, General Manager More

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

SO we got there as a large group, they took an hour to check us all in. Rooms were not ready and many.. MANY people had to wait for rooms to be cleaned. We got there at 1230p. Over night my kids were complaining they were itchy and it felt like something was crawling on them. Thinking it was a... More

Was this review helpful? Yes 1
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Deja, Thank You for taking the time and giving us your feedback regarding your stay with us last year. We apologize for all your inconveniences that you may have had during your church group conference. The General Manager had personally checked you in that morning. Our normal check in time is at 3pm and your group had arrived to... More

chicago
Top Contributor
148 reviews 148 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 15, 2014

We stayed here as a stopover for one night. It was picked because it was only the hotel in the area that had a room available at short notice. Price was higher than I would normally pay for this type of accommodation. The room, while clean and comfortable had a few issues. The lighting was VERY dim throughout, and the... More

Was this review helpful? Yes 1
gmlbacs, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear AKjazzj, Thank you for your valuable feedback. Our goal is to make every guest experience a excellent one. We had tournaments in our area and were booked up otherwise we would have loved to change your room and offer a upgrade to you. If you are ever in our area again please feel free to call and ask for... More

Bella Vista, Arkansas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 13, 2014

We made a reservation online through IHG web sight. We requested 2 beds since we had four adults. Upon check in we where told they did not have any rooms with 2 beds available. Needless to say we had to make due with one king bed. Also the online reservation secured a specific rate, however when we checked our bank... More

Was this review helpful? Yes 2
gmlbacs, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Scotts, Thank you for your valuable feedback. We apologize for any misunderstanding at the time of your booking the room type you had was a standard room type cause that was the only room type available due to our hotel being almost sold out. That standard room type is only determined the day of arrival which can be anything... More

Pittsburg
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

Stayed for 3 days at this Holiday Inn in Lebanon and found it to be a home away from home. Breakfast was hot and delicious every morning, rooms were nice, it's a good location to everything in this area and only 30 minutes from Nashville, downtown. The staff is very friendly. Especially in the evening. Mindy and Penney were both... More

Was this review helpful? Yes 1
gmlbacs, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TravelLady931, We are so happy to hear about your Excellent recent stay with us. Our goal is to have all of our guest experience a stay just as great as yours. We will definitely commend our staff and let Mindy and Penney know what a great job they did. We hope to see you again in the near future.... More

Charlotte, North Carolina
Top Contributor
183 reviews 183 reviews
16 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed December 26, 2013

Stayed here while visiting relatives over Christmas. Have stayed at other Holiday Inns in many different cities and all have same good quality and consistency, this one was no exception. Good nights sleep and always clean. The road getting to the motel was a little tricky. After exiting the interstate from the east had to turn into the first road... More

Was this review helpful? Yes 1
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear BarbaraB, Thank You for your kind comments and valuable feedback. We are happy to hear your stay with us was a very pleasant one. We hope to see you again in the near future. Thank You, General Manager More

Clements, Maryland
Contributor
20 reviews 20 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2013

I had a great experience here, well a great nights sleep! The customer service was outstanding, the gym was great (a must for me! especially on the road). we didn't take advantage of breakfast as we slept through that time frame. I would recommend this location to anyone needing a place to stop.

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gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear MSKI12, Thank You for your feedback. We are happy to hear you had a Excellent stay with us. We look forward to seeing you again in the near future. Thank You, General Manager More

Pontotoc, Mississippi
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2013

Hotel is nice. Breakfast is great. Problem is they charged an extra $180 to my debit card and I couldn't get it back for a week. Totally ruined our trip. The manager of the hotel would not even get on the phone with me and the corp help line was no help.

Was this review helpful? Yes 1
gmlbacs, Manager at Holiday Inn Express Hotel & Suites, responded to this review

DenaM, Thank you for your feedback regarding your stay with us. We are glad you enjoyed your stay. We have a debit card policy which we state to each guest upon check in before we collect the funds to confirm that you want to pay with a debit card. Once our front desk agents swipe your card the money is... More

CMI, IL
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 29, 2013

I was before 11 after hours drive in and ahead of 10 more. I stopped to have a nice sleep and rest. Well, it didn't happen. There was a lot of noise in the room and its surrounds. The refrigerator or made and the air-conditioned made a lot of noise. You could hear the TV from your neighbors . Bottom... More

Was this review helpful? Yes 1
gmlbacs, Manager at Holiday Inn Express Hotel & Suites, responded to this review

SergioCMI, We thank you for your feedback regarding your recent stay with us. I apologize for the noise you encountered during your stay but unfortunately, I (the AGM) personally took your reservation over the phone in a jacuzzi suite room, which was what you had requested upon booking. We do let all of our guest know what the rate of... More

Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 24, 2013 via mobile

Was in town for a ball tourney and liked this property so much first time we booked again 2 weeks later. All I will say is I am very picky and judge hotel chains hard because I think its fair to people who reads reviews to know what they are getting into. I think trip adviser is the best tool... More

Was this review helpful? Yes
gmlbacs, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Christa1234, Thank You for your excellent feedback regarding your recent stay with us. We are happy to hear your stay was flawless. We look forward to serving you again in the near future. Thank You GM More

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Additional Information about Holiday Inn Express Hotel & Suites

Also Known As:
Holiday Inn Express Hotel Lebanon
Holiday Inn Express Hotel
Holiday Inn Express Hotel And Suites
Holiday Inn Lebanon
Lebanon Holiday Inn
Address: 826 South Cumberland St, Lebanon, TN 37087
Phone Number:
Location: United States > Tennessee > Lebanon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 hotels in Lebanon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Lebanon,TN! Enjoy a comfortable stay along with our famous 'Southern hospitality' at Lebanon's newest and finest hotel - located just 22 miles from the Nashville International Airport (BNA) - providing easy access to many of Nashville's best attractions. With the Nashville metropolitan area just a half-hour from our Lebanon hotel - business travelers find it easy getting to and from their meetings. Local Tennessee businesses near our hotel in Lebanon include Cracker Barrel's corporate headquarters - the James E. Ward Agricultural Center and Cumberland University. Located just outside of Nashville - our Lebanon hotel offers convenient access to many of eastern Tennessee's best attractions - such as the Grand Ole Opry - the Country Music Hall of Fame and LP Field - home of the Tennessee Titans. Another popular Nashville attraction is the Nashville Super Speedway - which hosts a number of NASCAR and other motor sport races throughout the year. Known as one of the best places in America to shop for antiques - Lebanon offers shoppers a variety of antique stores. If you're looking for a more modern shopping experience - the Prime Outlets of Lebanon Mall are just seconds from our hotel. With a convenient location and access to many Nashville businesses and attractions - the Holiday Inn Express Lebanon is the ideal place to stay during your next trip to Tennessee. ... more   less 
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