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Hampton Inn & Suites Lebanon

2.5 of 5
1065 Franklin Road, Lebanon, TN 37087
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Hampton Inn & Suites Lebanon
Ranked #5 of 14 hotels in Lebanon
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53 reviews from our community

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Traveler rating
    28
    20
    0
    5
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Date Rating
Olive Branch, Mississippi
1 review
5 of 5 stars Reviewed April 12, 2013

Wonderful front desk staff! Room was clean, spacious and comfortable. No noise even though there were soccer teams everywhere. Easy access to malls, Opry hotel and restaurants. Complementary breakfast was great!

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1 review
5 of 5 stars Reviewed April 9, 2013

Enjoyed the room and the overnight stay. Was happy to see an Outback next door. We had a light dinner and drinks there. There were no road noises and no loud guests in other rooms. The hall was cold, but our room was very comfortable temperature wise. There should be a way to warm the bathroom when the season is... More

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Review collected in partnership with Hampton

Knoxville, Tennessee
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

Overall, still a great place to stay for teams. Reasonable rate, clean, the night front desk manager was great. Great breakfast. Gave it 4/5 because there is new management and this was the first time ever we have met a GM so uninterested in helping out with a coach request. Spoke to us in a very condescending manner. In the... More

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See 3 more reviews by monamimi for Lebanon
Harold S, General Manager at Hampton Inn & Suites Lebanon, responded to this review
April 9, 2013

I want to take this time to thank you for your review of the Hampton Inn & Suites Lebanon, TN. We were very appreciative of your team staying with us and hope that you faired well in the tournament. As we had several teams and a wedding group in house, many of which arrived the prior day, we were unable... More

1 review
2 of 5 stars Reviewed April 7, 2013

Not your usual Hampton at all. Noisy as one reviewer said. ( I should have listened ). Staff attitude and appearance unprofessional. Wi-Fi not working and no effort made. Water had a hard time getting warm for shower and low pressure. Apparently construction problems but guests should not have to pay for the inconveniences and then be given excuses.

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Review collected in partnership with Hampton

Harold S, General Manager at Hampton Inn & Suites Lebanon, responded to this review
April 15, 2013

I am terribly sorry that your experience at our hotel was disappointing. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action. I would very much like the opportunity... More

Linthicum, MD
Top Contributor
77 reviews 77 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed April 2, 2013

We needed a convenient stop on a two-day drive to Memphis. This fit the bill, being located very close to the highway. It is easy to get to. A new property, it is just beautiful. We liked the new features, including the large walk-in shower and the recessed shelves in the bathrooms for toiletries and such. Despite its proximity to... More

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Birmingham, Alabama
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 1, 2013

Spent one night at this hotel. Had an issue with blood spots on the Sheet, we called down stairs and the Manager come to the room with fresh clean sheets. Other parts of hotel clean. They served a small breakfast bar with a waffle Iron for do it your self waffles, juice ect... Hotel is next to an Outback, but... More

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Milton, Florida
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 15, 2013

While this is a new property and therefore clean . The owners made a serious mistake trading visibility for customer satisfaction.The building is around 100 ft from the vehicles on the interstate.If you are on the wrong side of the building you get truck noise all night long.when checking in I asked to be on the quiet side but there... More

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Harold S, General Manager at Hampton Inn & Suites Lebanon, responded to this review
March 18, 2013

Thank you so much for your receipt review. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand from your review that you were disappointed with some issues at our hotel. I sincerely apologize for the noise and other inconveniences you had during your stay with us. It is through feedback... More

NW Ohio
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2013

Very clean and very modern. My single king room was spotless. Everyday it was returned to the same degree of spotless and it was like no one was ever there. Very convenient location. I have recommended to many others and this is always my first choice when coming back to visit. Staff friendly and there when needed. Nice breakfast spread... More

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See 4 more reviews by Jim S for Lebanon
Jackson, Tennessee
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 13, 2012

I've been a loyal Hilton Honors member for years, but had never stayed in a Hampton until this visit. Wow! This newer hotel is very clean and comfortable. The free breakfast was good and the breakfast area was kept clean and stocked. Each room has a microwave and mini-fridge. They had lots of tv channels and I was able to... More

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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 1, 2012 via mobile

This appears to be a new facility, and really beautiful. However; we are really disappointed with cheap shower stalls we are finding in newer Hampton Inns in TN. This one has a door off track and would not close, last one needed some maintenance, looked like a child has installed the wallpaper. Surely I should not be the part of... More

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Additional Information about Hampton Inn & Suites Lebanon

Also Known As:
Hampton Inn & Suites Lebanon Hotel
Hampton Inn And Suites Lebanon
Hampton Inn & Suites Lebanon Hotel Lebanon
Address: 1065 Franklin Road, Lebanon, TN 37087
Phone Number:
Region: United States > Tennessee > Lebanon
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Lebanon
Price Range: $$
Hotel Class:2.5 star (2.5*)
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Hampton Inn & Suites Lebanon
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