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Holiday Inn Express Hotel & Suites Kodak East-Sevierville

#4 of 10 Hotels in Kodak
Certificate of Excellence
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3526 Outdoor World Drive, Kodak, TN 37764
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Holiday Inn Express Hotel & Suites Kodak East-Sevierville
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Holiday Inn Express Hotel & Suites Kodak East-Sevierville
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159 reviews from our community

Traveler rating
    99
    39
    12
    6
    3
See reviews for
61
49
9
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • All months
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    (23)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Went with our Monroe, Ohio varsity softball team and the rooms were clean, staff was friendly, professional and accommodating. Rates were very good and when we are close I would book them again in a heartbeat.

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Thanks so much for your awesome review! We are so happy to hear you had such a great time at our hotel! Our staff tries very hard to make sure everyone has an enjoyable stay and we really appreciate you noticing our hard work! We hope you get a chance to come stay with us again soon! Have a wonderful... More 

Alabama
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Bad weather was approaching as I got to Knoxville, so I stopped and was able to get a room easily. The front desk clerk was accommodating and very nice. I was even able to get a suite at a discount since I needed 3 nights. The breakfast was good with many food choices and the attendant was ready with coffee... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear Yellahammer, first of all, I want to say that we appreciate you sending in your review. Our guest's feedback is the #1 way we consider what areas we need to improve. I do want to apologize for the issues you experienced during your stay; we take our job very seriously, and the condition that you found your room in... More 

Top Contributor
95 reviews 95 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 3, 2015

The room was standard for a holiday inn express. The overall experience was better than average: the desk clerk at check-in was good and informative, and the breakfast attendant was particularly friendly and attentive to keeping the breakfast fresh and tidy.

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear BAEberly, thanks so much for your review! Our staff tries very hard to make sure all of our guests have a pleasant stay, and we appreciate you taking notice! We hope that if you are ever in the area again that you will come back and stay with us! Thanks again, and have a wonderful day! More 

Senior Contributor
37 reviews 37 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 4, 2015

Okay visit using reward points. Too far from Pigeon Forge and Gatlinburg with traffic. Hotel is clean and staff is friendly. Breakfast you can close your eyes and you would think you are at any Holiday Inn Express, it is the same stuff & repetitive for those who stay with the chain frequently.

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear Larry, first off I want to say that we appreciate you taking the time to send in your review. We are very glad that you had a comfortable stay. We do want to apologize that you weren't impressed by the breakfast; our company has very specific standards that we have to uphold, this way you always know what to... More 

Kingsport, Tennessee
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 3, 2015

My wife and I spent the night for a one night get away during New years eve. We stayed here before and I bragged on this hotel, but I am a little , no a lot disappointed with this one hotel this time. We are rewards club members, and being said one of the purk's with it is extended stay.... More 

Was this review helpful? Yes 1
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear valued guest, I am very sorry to hear about the issue you had during your stay with us. Our guest's satisfaction is very important to us. Though the extended checkout is based upon availability, I understand your frustration with being told you could stay late and then not being able to in the morning; and for this I sincerely... More 

Chattanooga, Tennessee
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 16, 2014

The lady when we checked in was awesome!! The stay was nice. Breakfast was good. Silver ware is flimsy and cheap. A guy actually brought coffee around to the tables. The hotel is within walking distance of bass pro shop. The jerky shop near by is not good.

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear ChattyCookie, it's great to hear you enjoyed your stay at our hotel! Our front desk takes much pride in being professional, helpful, and welcoming; and we really appreciate you taking notice! Thank you so much for taking the time to send in your review! We hope you can come stay with us again when you are in the area;Thank... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2014 via mobile

You will not be disappointed in this hotel. Great service good food and very very clean.great location. will recommend to anyone.plenty of parking and shopping near by.Front desk was also very helpful. Also a quite place to relax.

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Hello Bryan! Thank you so much for your review! We are very happy you think so highly of our establishment; we try very hard to make sure everyone enjoys their stay with us! Thank you very much again for submitting your review and we hope you can come stay with us again soon! Have a great day! More 

AaroTravel
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 21, 2014

This is a great hotel right on I-40. The staffs made us feel like we were there to please them, not the other way around. It is hard to beat an average Holiday Inn Express for comfort and price, but for those who shoot for above average they make HIE great. The lady at check in thought she was doing... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear AaroTravel, first off we want to say that we appreciate you staying at our hotel and for taking the time to send in your review! We apologize that you felt that the service provided at the front desk was less than exceptional. We shoot to be above average, and we don't tolerate behavior such as this. We have discussed... More 

Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 11, 2014 via mobile

Hotel was cleans, breakfast good for a hotel. Beds need replacement, somewhat uncomfortable. Location is very good. One of the things my husband and I enjoy are the cookies served in the afternoon. I noticed the container was empty, and since I was the guest of the day and not had any cookies and it was only 6pm, I inquired... More 

Was this review helpful? Yes 1
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear littlebitcat, thank you very much for submitting your review. We read everyone that comes through the hotel and we take them very seriously. We sincerely apologize that you felt that you have been wronged. We can promise you that it was not intended. Our cookies are generally served once a day around 4 PM Sunday - Thursday. This should... More 

Roanoke Rapids, North Carolina
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 9, 2014

We were traveling in the area when we stopped to spend the night at the Holiday Inn Express in Kodak East-Sevierville, TN. The hotel was a great choice! It was both clean and comfortable! Our room was very spacious and nicely equipped with everything needed for an enjoyable night's stay! The breakfast the next morning was well stocked and delicious!... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Thank you so much for the kind comments! We are so happy you enjoyed your stay and we appreciate you reviewing us to let us know. We hope to see you again the next time you are in Sevier County! More 

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