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Holiday Inn Express Hotel & Suites Kodak East-Sevierville

2.5 of 5 3526 Outdoor World Drive, Kodak, TN 37764
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Kodak East-Sevierville
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Holiday Inn Express Hotel & Suites Kodak East-Sevierville
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154 reviews from our community

Traveler rating
    98
    38
    9
    6
    3
See reviews for
60
48
9
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Chattanooga, Tennessee
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The lady when we checked in was awesome!! The stay was nice. Breakfast was good. Silver ware is flimsy and cheap. A guy actually brought coffee around to the tables. The hotel is within walking distance of bass pro shop. The jerky shop near by is not good.

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear ChattyCookie, it's great to hear you enjoyed your stay at our hotel! Our front desk takes much pride in being professional, helpful, and welcoming; and we really appreciate you taking notice! Thank you so much for taking the time to send in your review! We hope you can come stay with us again when you are in the area;Thank... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

You will not be disappointed in this hotel. Great service good food and very very clean.great location. will recommend to anyone.plenty of parking and shopping near by.Front desk was also very helpful. Also a quite place to relax.

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Hello Bryan! Thank you so much for your review! We are very happy you think so highly of our establishment; we try very hard to make sure everyone enjoys their stay with us! Thank you very much again for submitting your review and we hope you can come stay with us again soon! Have a great day! More 

AaroTravel
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great hotel right on I-40. The staffs made us feel like we were there to please them, not the other way around. It is hard to beat an average Holiday Inn Express for comfort and price, but for those who shoot for above average they make HIE great. The lady at check in thought she was doing... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear AaroTravel, first off we want to say that we appreciate you staying at our hotel and for taking the time to send in your review! We apologize that you felt that the service provided at the front desk was less than exceptional. We shoot to be above average, and we don't tolerate behavior such as this. We have discussed... More 

Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 11, 2014

Hotel was cleans, breakfast good for a hotel. Beds need replacement, somewhat uncomfortable. Location is very good. One of the things my husband and I enjoy are the cookies served in the afternoon. I noticed the container was empty, and since I was the guest of the day and not had any cookies and it was only 6pm, I inquired... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear littlebitcat, thank you very much for submitting your review. We read everyone that comes through the hotel and we take them very seriously. We sincerely apologize that you felt that you have been wronged. We can promise you that it was not intended. Our cookies are generally served once a day around 4 PM Sunday - Thursday. This should... More 

Roanoke Rapids, North Carolina
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 9, 2014

We were traveling in the area when we stopped to spend the night at the Holiday Inn Express in Kodak East-Sevierville, TN. The hotel was a great choice! It was both clean and comfortable! Our room was very spacious and nicely equipped with everything needed for an enjoyable night's stay! The breakfast the next morning was well stocked and delicious!... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Thank you so much for the kind comments! We are so happy you enjoyed your stay and we appreciate you reviewing us to let us know. We hope to see you again the next time you are in Sevier County! More 

Mammoth Cave, Kentucky
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 29, 2014

We have always stayed at this Holiday Inn Express when we were visiting the Smokies. The last time we were there I had made reservations ahead of time. We got there to check in any I was going to pay for our 3 night stay but hey said for me to just wait and I could pay later. We went... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear Tammie, we sincerely apologize for this inconvenience you experienced while staying with us. It is our hotel's policy to have a credit card on file and if the guest wants to pay cash they can pay at check out. Our system does authorize the card for the amount of the stay, and our staff should have explained this better... More 

New York City, New York
1 review
3 of 5 stars Reviewed October 28, 2014

This place was nice enough, but room 330 was unbearable. When the old lady in room 430 flushed the toilet, which she did every half hour, it sounded like Niagra Falls was going to come rushing through the ceiling. l don't know how anyone could have remained in that room. When l checked in, l asked the girl for a... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear valued guest, We sincerely apologize that you did not enjoy your stay with us. We try our best to accommodate all of our guests' needs as efficiently and conveniently as possible. We will have our maintenance team check on the noise from the toilet in the room, and we will be looking into why the two front desk agents... More 

Tallahassee, Florida
Top Contributor
63 reviews 63 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 27, 2014

This hotel is conveniently located in Kodak, TN. It appears to be a fairly new hotel; very pleasant and helpful staff who fulfilled my pre-arrival requests. It is located in a safe and nice area away from the traffic congestion in Pigeon Forge and Sevierville. The breakfast is better than most hotel chains provide, although very similar, but the breakfast... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Thank you so very much for your great review! I am very happy to hear that you enjoyed your stay so much! All of our staff tries very hard to keep all of our guests happy and relaxed when they are with us. Next time you are in the area we would be very pleased to have you back! Happy... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 11, 2014

I am platinum with both IHG and Marriott. I stay in a lot of hotels. So when we wanted a 2 night, 2 room stay in the pigeon forge area, and we were unable to get both nights on points at our go-to Springhill Suites, we opted to use my IHG points to stay at this holiday inn express for... More 

Was this review helpful? Yes
Carla B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear valued guest, I have read your review; within five minutes I called a meeting with the department supervisors and the room attendant involved. It was decided to put our room attendant through a retraining program. The issues described in your comments are not acceptable. When you come back to this area, please contact me and I will insure that... More 

Epsom, Surrey, England
Top Contributor
228 reviews 228 reviews
85 hotel reviews
285 helpful votes 285 helpful votes
3 of 5 stars Reviewed October 2, 2014

First thing to say is that this Place is a pig to find ! Suggestion to the Proprietor - stick a visible sign up somewhere near the road that EVERY single one of your guests is going to use. Now, I know where to look, it'll be easy - next to the huge Outdoor Huntun, Shootun & Stuff store -... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kodak East-Sevierville, responded to this review

Dear Safariholic, Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our apologies that on this occasion we fell short of your expectations. We are continually striving to improve the... More 

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Additional Information about Holiday Inn Express Hotel & Suites Kodak East-Sevierville

Address: 3526 Outdoor World Drive, Kodak, TN 37764
Phone Number:
Location: United States > Tennessee > Kodak
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kodak East-Sevierville 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Hotel And Suites Kodak East-Sevierville
Holiday Inn Express Kodak
Hotel Style:
#4 Family Hotel in Kodak
#4 Romantic Hotel in Kodak

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