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Red Roof Inn - Knoxville West

209 Advantage Place, Knoxville, TN 37923
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Red Roof Inn - Knoxville West
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Ranked #48 of 90 Hotels in Knoxville
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182 Reviews from our TripAdvisor Community

Traveler rating
    72
    58
    25
    14
    13
See reviews for
50
37
25
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
  • All months
    (182)
  • Mar-May only
    (46)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (33)
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    (54)
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Southern Indiana
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I booked this hotel online for a one night stay. We needed a hotel that allowed a small dog so I booked rooms in advance for our whole vacation, coming and going, just to be prepared. This hotel was a huge disappointment. We had never stayed at a Red Roof Inn so I don't know if this is the norm... More 

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Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Priceline deal Not a bad room but toilet would not flush Removed tank lid and found flapper chain rusted away Put hand in tank and lifted flapper to flush each time toilet was used Advanced deterioration evidence of neglect

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Senior Contributor
21 reviews 21 reviews
3 of 5 stars Reviewed 1 week ago

After a long day of air travel as a point of comparison...The Red Roof was a pleasant enough place to stay. Room was clean, TV control worked -once we removed the Channel List from in front of the sensor. That said the Channel List was out of date ...The front desk staff at check in was very helpful . Hair... More 

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Waterville, OH
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked this hotel through our On Star when asking for directions. We were told we could get the "standard" or "deluxe room" and we told them we need a room on the first floor for medical reasons for my husband so we took the 'deluxe". When we got there we checked in and dropped our bags off and then... More 

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RedRoof168, Manager at Red Roof Inn - Knoxville West, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We strive to exceed the expectations of each guest that stays with us. It is very disappointing that this did not meet your expectations. With that said, please note we did credit your stay. Please know that we are making frequent improvements to... More 

Gilbert, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Great price, clean room, however we arrived very late and were too tired to notice. NO BLOW DRYER in room, the smell it was hard to miss even at midnight, it smelled like urine and no TV remote. When I called the office in the am they said they would bring a remote and dryer and I waited 35 minutes... More 

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RedRoof168, Manager at Red Roof Inn - Knoxville West, responded to this review

Thank you for taking the time to share your valuable comments with us. Let me assure you that we take great pride in the service that we provide to each guest and anything short of great is not acceptable. I am sorry that your experience did not reflect this. Please know that we will use your feedback as a training... More 

Columbus, Ohio, United States
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 25, 2015

I would actually give it a 3 1/2 if I could. Not quite a four, but good enough for what it is. Only real complaints were a faint musty smell, and there were definitely people who had smoked in our non-smoking room. I commented that I was surprised smoking room were even still an option and was warned that smokers... More 

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RedRoof168, Manager at Red Roof Inn - Knoxville West, responded to this review

Thank You for choosing the Red Roof Inn of Knoxville West and taking the time to write a review. I'm happy to hear that you enjoyed your stay with us. We hope to see you in the future when passing through. Sincerely, Martin Patel i0168@redroof.com More 

Steeles Tavern, Virginia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 13, 2015

This was a really nice hotel, we stayed only one night while driving to Nashville. We were in a room on the side that faced the interstate and were really surprised how quiet it was! When you opened the door there was lots of traffic noise but the walls of this hotel were very good sound barriers! The people at... More 

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RedRoof168, Manager at Red Roof Inn - Knoxville West, responded to this review

Thank you for taking the time to share your feedback. I am glad to know you enjoyed your stay and found our hotel a great place to stay for the price. We strive to provide a memorable experience to our guest at all times. We look forward to your next stay with us. Sincerely, Martin Patel i0168@redroof.com More 

1 review
1 of 5 stars Reviewed April 8, 2015 via mobile

Dog poop every where. I mean everywhere!! As we was unpacking from the vehicle. We got a warm spring air breeze with dog poop aromatherapy inside and outside our room. All at the same time my dog just vomited on the sidewalk from the pizza she just ate that she found by the bed left from the previous customers. As... More 

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RedRoof168, Manager at Red Roof Inn - Knoxville West, responded to this review

Thank You for taking the time to share your feedback with us. I am sorry that the cleanliness of the room and property did not meet our standards. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guest. We hope to have... More 

west wales
Contributor
19 reviews 19 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 8, 2015

Well where can i start, checked in, ladies on reception very nice and friendly, booked us in we went to our room, on opening our door there was an odd smell, after further examination light bulbs were missing and the tv did'nt work and the aircon unit seemed to be hanging off the wall, my husband went to complain, Carol... More 

Was this review helpful? Yes 2
RedRoof168, Manager at Red Roof Inn - Knoxville West, responded to this review

Thank you for staying at the Red Roof Inn of Knoxville West. Please accept my sincere apologies for the poor experience and not being able to meet your expectations. Your feedback is a valuable tool for us to correct the deficiencies and ensure it does not happen again. We hope you will join us again on your next visit through... More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

I needed to stay for over two weeks while my housing was prepared. I stayed in the king room with fridge & microwave. I wasn't too sure about the accommodations initially, as it is a motel; however, decided to give it a try as the price worked for me and they allowed my dog. It turned out to be an... More 

Was this review helpful? Yes 1
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