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All 89 Knoxville hotels

Crowne Plaza Knoxville

3.5 of 5 Hotel   |   401 West Summit Hill Drive, Knoxville, TN 37902
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73%
Ranked #25 of 89 hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
carrieowv Bluefield, West Virginia
  • Reviews (251)
  • Photos (57)
  • Amenities
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  • Room tips (49)
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251 people have reviewed this hotel

Traveler rating
    105
    78
    28
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    22
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Bluefield, West Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed one night here with our shepard and we were very pleased with the staff, everything met our expectations, and ours are pretty high. I would recommend this place, we loved it, our shepard did well with going to the designated area for pets. tks. mccoys

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review. We're happy that you and your Shepard enjoyed your stay! More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Beautiful modern rooms, amazing food in their restaurant & fantastic accomodating staff! Great location in walking distance to Market Square with great shopping & night life! They treated our dog like family! Wouldn't stay anywhere else!

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review of your most recent stay with us. We're so pleased to hear when our staff does a great job of welcoming and accommodating our guests. We appreciate your review and hope to have a chance to host you again in the future. Thank you! More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 5 days ago NEW

Location, location, location. This hotel is in the best location to Market Square and all that is going on in Knoxville. Hotel staff could not have Been nicer. The beds were great and if you want to bring your dog. This is the place.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so pleased to hear about your great experience staying with us at the Crowne Plaza. Thank you for your review and we hope to see you again in the near future. More

Madison
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel offered 5 star service at a 3 star price. The restaurant and bar were exceptional and we were treated like royalty by everyone who worked there. The location was absolutely perfect for exploring downtown Knoxville. We absolutely loved this hotel!

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review! We're happy to have been able to provide you with a great hotel experience. More

Fallston, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

We traveled to Knoxville in March 2014 to take our little Yorkie who was dying and needed a liver shunt operation. RescueMeYorkieRescue made arrangements for us to stay at the Crowne Plaza for one night and we dropped Port off at the clinic at UT for evaluation and headed there with our other 3 yorkies. When we pulled up we... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for leaving such a wonderful review! We're happy we were able to provide a comfortable stay for you and your pups. We hope your Yorkie is doing well! Thank you again for your feedback. More

Chattanooga, TN
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in a good location very close to the University of Tennessee and Market Square. Four out of the five people who I talked to there were very friendly and helpful. However, it was the one that makes me question the hotels hospitality training. This is an older hotel in need of updating. We were without a tv... More

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave the details of your hotel experience. We're happy to hear you enjoyed the location and the service provided however we would also like to apologize for the shortcomings you faced during your stay. We will take all your comments into consideration when evaluating the hotel. Thank you again and we hope to... More

George Town, null, Cayman Islands
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Crowne is very clean and service is great. The rooms are plenty large enough with a good lay out. The lounge downstairs is convenient and comfortable. This location was perfect, just walk across the street to a wonderful market place with good restaurants, shops and coffee shops. It was very reasonably priced and would stay here again. We took... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so happy you enjoyed your stay and were able to take advantage of the historical walk. Thank you for your feedback and for choosing to stay with us at the Crowne Plaza. More

Boone, North Carolina
Top Contributor
69 reviews 69 reviews
8 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I like the hotel 4*, the people 5* and the location near Market Square downtown, 4*. But since I could hardly sleep, that 1* brings it down. They have the wall A/C unit mounted right beside and blowing directly on the bed! When it would kick on, it got super cold, with a wind-chill factor near 30F (ok exaggeration). I... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review and for leaving us your room number so that we may further look into your comments. We know how important a good night sleep is while staying away from home and we apologize for your discomfort. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back... More

Knoxville, Tennessee
Contributor
17 reviews 17 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My husband needs an accessible room, because he is in a wheelchair at night. We had an accessible room, but it was not. The hallway leading from the door to the room was narrow. The shower was a stand up shower only, and he has to have a bench to sit on to take a shower. Even if we would... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Please accept our sincere apologies for not meeting the room requirements needed for your husband. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We thank you for choosing to stay with us and for taking the time to leave a review. More

Spring Hill, Tennessee
Contributor
16 reviews 16 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I always stay at this hotel when I am in Knoxville on business because of its location, friendly staff, & nice accommodations. The rooms are clean and spacious, the food is really good, and the staff could not be any more top notch! I'm always treated like royalty when I stay here.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave a review regarding your hotel experience. I'm happy to hear you found the staff and facility top notch. We always strive for great service and love to hear feedback that we're hitting our goal. We value your comments and hope to see you again soon. More

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Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#21 Family Hotel in Knoxville #24 Business Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
Number of rooms
197

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