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Crowne Plaza Knoxville

3.5 of 5 401 West Summit Hill Drive, Knoxville, TN 37902
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Certificate of Excellence 2014
Crowne Plaza Knoxville
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Crowne Plaza Knoxville
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273 reviews from our community

Traveler rating
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    19
    22
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47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Paul, Minnesota
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I haven't visited this property in over a year, and wow! Serious aesthetic updates to both interior and exterior of building make for a big impact on arrival. The Temple Spa in-room amenities are very high end. What a treat! I was happy to learn they're available for purchase in the hotel's gift shop. Perhaps the greatest update at this... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We greatly appreciate you taking the time to write a review regarding your most recent stay with us. It was a pleasure having you and we couldn't be more happy to hear how much you enjoyed our recent updates and dining. Thank you again for your feedback and we look forward to your next visit. Safe travels! More

Memphis, Tennessee
Top Contributor
172 reviews 172 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This place is beautiful and the staff bellhops and front desk staff were very welcoming. The lobby is lovely and the hotel is close to great restaurants. The bathrooms are small but well done and extremely clean. But the beds are horrific. First of all get rid of the doubles, y'all. Actual they look more like a single and a... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave a review and please let us apologize for the inconveniences you experienced during your stay. We always appreciate feedback, whether positive or negative, to better understand our guest's needs and expectations. Thank you again for your in-depth review and we hope to have the opportunity to host you again in the future.... More

South Pittsburg, Tennessee
Contributor
13 reviews 13 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

VOLS GAME!!! Staff is very friendly, helpful, well mannered and nicely dressed. Room was very clean and beds were so comfy. Excellent location, just a few blocks from Neyland Stadium. Thank you, thank you, thank you for the numerous wall outlets and even a surge protector in the room. I'll be staying here again.

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

It was such a pleasure to read your fantastic review on your recent stay with us at the Crowne Plaza Knoxville. Thank you for taking the time to write a review and we look forward to welcoming you back again soon. More

New York City, New York
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 2 nights here for work and have nothing but nice things to say. Reception was warm and welcoming, staff was nice and professionally warm. Room was spacious, overlooked Market Square but remained quiet, and the clean. Bathroom has been updated (no tub but a huge shower - no problem), though hallways/elevators looked a bit worn. The free Wifi was... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for your review and recommendation of the Crowne Plaza Knoxville. It's wonderful to hear how much you enjoyed the hotel, service, location and facilities and we look forward to your next visit to town. Thank you! More

Angouleme, France
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Firstly I must say its way above average but not quite very good. The staff are all first class, thank you. We have a problem to sort our with booking.com re the rates quoted which knocked the edge off things and knocked the price up to $264-=£146 for the second night, not over the top for a night with dinner... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Nonsenselogonhere, Thank you for taking the time to leave such an in-depth review via TripAdvisor. We greatly appreciate all your notes on the positives of your trip and also where we can use improvement. Our #1 goal is 100% guest satisfaction and we will absolutely use your review to help evaluate our facilities and services. Thank you again for... More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

I can't express how much we love this seafood buffet. The Friday night seafood buffet can't be beat and the service is excellent. The buffet is constantly filled with fresh seafood, delicious sweets, and excellent service. I live downtown and every month we take a walk over to enjoy the buffet. When guest come into town, not only do they... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

It's wonderful to hear back from a Knoxville local, just how much you enjoy our Seafood Buffet. We greatly appreciate your review and look forward to seeing you on your next seafood night out! Thank you! More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked a room for a night during the week. The Crowne Plaza is a marvellous hotel found right in the heart of Knoxville, across the road from Market Square where you can easily spend all day shopping. Check-in was simple and every one of the staff were beyond nice to greet us and help with any queries. The hotel has... More

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review of the Crowne Plaza Knoxville. We greatly appreciate you taking the time to leave your feedback regarding the hotel location, service and facilities. We look forward to welcoming you back in the future. Thank you! More

Mississippi
Top Contributor
69 reviews 69 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Crowne Plaza is an older hotel with a lot of character and charm. We found it to be very clean and comfortable. The best part is that it is located within walking distance of Market Square. The staff was also very friendly and helpful. The only drawback that I have is that the rooms facing the front of the... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your great review! We appreciate your comments regarding our location, staff and hotel charm and apologize for the outside noise you encountered. Thank you for choosing to stay with us and we look forward to your next visit. More

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Great hotel and location. Room was clean and staff were great. We enjoyed walking to the market section of town and enjoyed some great shopping and dinner. Easy parking and a very nice bar in the lobby. We will definitely stay there again.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to respond to your recent stay at the Crowne Plaza Knoxville. I'm happy to hear you found the service and facility top notch. We always strive for great service and love to hear feedback that we're hitting our goal. We value your comments and hope to see you again soon. Thank you! More

Grand Cayman
Top Contributor
57 reviews 57 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 16, 2014

The hotel is a short walk from downtown Knoxville and from our room we could see market square. Fantastic value for money, the rooms feel very modern, are spotlessly clean, bed was very comfortable with crisp linen, even little essential oil packs to aid in your sleep were provided. staff very welcoming and friendly. parking inside the building and just... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear WanderingKats, We are very excited you chose to stay with us on your trip into Knoxville. The great review you have given us is such a delight to read. We take pride in our customer service and facilities and are very thrilled you enjoyed yourselves. We hope to see you both again on your next trip into town. More

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Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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