We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Knoxville

3.5 of 5 401 West Summit Hill Drive, Knoxville, TN 37902
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Certificate of Excellence 2014
Crowne Plaza Knoxville
Professional photos View all
Browse nearby
Crowne Plaza Knoxville
Write a Review

290 reviews from our community

Traveler rating
    128
    88
    32
    19
    23
See reviews for
50
59
20
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (290)
  • Mar-May only
    (74)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (77)
  • Dec-Feb only
    (53)
All months
Atlanta, Georgia
Top Contributor
58 reviews 58 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

A very convenient stop for traveling from south to north. Very friendly and attentive staff and very nicely decorated rooms with updated features. However, the walls are very thin. We heard our neighbors at 1 am. Even being 10 floors up we could still hear tremendous street noise. Overall good in a pinch ,and pet friendly, but be prepared for... More 

Was this review helpful? Yes
Knoxville, Tennessee
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Great party. Great service. Staff was very helpful. We stayed the night. The room was very clean and updated, maintained. The bartender was very polite. Free wifi with no service issues. A block away from Market Square. Plenty to do. We will stay here again.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

It's wonderful to hear how much you enjoyed our hotel, service, amenities and location. Thank you for your feedback and we look forward to your next visit. More 

Chattanooga, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I recently stayed here while on a business trip. The staff was super friendly and helpful. The hotel was very clean and well maintained. We ate in the lounge and the food was good. The location is close to Market Square which was helpful. I will definitely be staying here again on my next trip to Knoxville!

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave us your feedback. We're glad we could provide you with a great stay in Knoxville! More 

Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm currently sat at Knoxville airport awaiting my return flight to the UK after a 4 night stay at the Crowne Plaza. The hotel is a jewel, centrally located for the downtown area, within walking distance of the charming market square and old city locations which provide a variety of great places to eat, drink, shop and meet the friendly... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for your fantastic review! I'll be sure to pass along your praises to Haley and the rest of the Crowne Knoxville team. Thank you again and we wish you safe travels back to the UK. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I normally don't comment on these sites unless something is wrong, but this review is good! Everyone at the hotel has been lovely from Hayley on the desk too the guys who get your car to the rest of the staff. Hotel location is central and convenient. I would welcome a return visit!

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We greatly appreciate you taking the time to comment on your stay! We're so happy you enjoyed your time with us and look forward to welcoming you back again soon. Thank you! More 

Milwaukee
Top Contributor
72 reviews 72 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great place to stay in the heart of the city. The hotel is in such a nice location right across from all of the shops and restaurants. Check in was so very nice, I was able to get a room overlooking the square. The room was clean and nice. It was nice to be able to have... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Cheri25, Thank you for your great review of the Crowne Plaza Knoxville. We're so happy to hear how much you enjoyed your stay, particularly the service, location, rooms and lobby decor. Thank you again for your feedback and for choosing to stay with us. Safe travels! More 

Abingdon, Virginia, United States
Top Contributor
231 reviews 231 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We always stay here when in Knoxville. We got started staying here when we had to bring our dog to the UT Vet Center several times. We love the staff of Courtney and Frank who always make us feel at home. We have never had a bad room or service. We love to do the Friday night seafood buffet if... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review! We'll be sure to pass along your praises to Courtney and Frank. Thank you again for your review and for choosing to stay at the Crowne Plaza Knoxville. More 

Bel Air, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed 2 nights and did a lot of work in my room. WiFi service was good, but extra cost $10/day. Typical business hotel with friendly service. Desk, maids, valets were all very helpful and fast. The room was clean and had been freshly decorated. The bath was nice, but the toilet was a bit slow. I complained and they... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for the in-depth review of your hotel experience. We're glad you had a good overall stay with us and apologize for the shortfalls you encountered. Thank you again and we hope to welcome you back again in the near future. Safe travels! More 

Knoxville, Tennessee
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I decided not to cook this year for Thanksgiving so we made reservations for 5 people at Crowne Plaza for the Thanksgiving buffet. We just returned home from eating there. We were disappointed in the food and service. The turkey was extremely dry as if it was cooked yesterday. The prime rib was under cooked. Stove top stuffing would have... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Bunie, Please accept our sincere apologies for the disappointing service and food during our Thanksgiving Buffet. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. I ask that you contact me directly to discuss in more detail so that we can make the... More 

Winston Salem, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great Hotel in downtown Knoxville, self parking was very reasonable and easy to access, this is great location for walking to Market Square which is a hot spot for restaurants, bars, and trendy shops. Walking distance to UT if your up for a little jaunt. Room was clean and comfortable, the TV did not work first night just 30 seconds... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your great review of the Crowne Plaza Knoxville via TripAdvisor. We're so pleased your enjoyed our location, service and rooms however, we'd like to apologize for the tv outage on your first night with us. We hope to welcome you back again on your next trip into Knoxville. Thank you! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Knoxville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Orbitz, Priceline, Hotels.com, Agoda, Booking.com, TripOnline SA and Tingo so you can book your Crowne Plaza Knoxville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#17 Romantic Hotel in Knoxville
#18 Business Hotel in Knoxville
#26 Family Hotel in Knoxville

63 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (41)
Viewed
Bathroom (7)
Viewed
View from room (5)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (14)
Viewed
Dining (2)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (6)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay