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All 88 Knoxville hotels

Crowne Plaza Knoxville

3.5 of 5 Hotel   |   401 West Summit Hill Drive, Knoxville, TN 37902
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74%
Ranked #25 of 88 hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Mark G Dubuque, Iowa
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261 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Dubuque, Iowa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The overall experience at the Crowne Plaza was top notch! As they say in real estate it is all about location. We had three rooms and the staff couldn't of been more accommodating. We stayed there three nights for the Bristol Nascar race. The Market Square is a vibrant fun atmosphere. Bonus was the farmers market on Saturday. I thought... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Mark G., Thank you for taking the time to leave a review. We love hearing when a guest has a top notch stay and we especially love hearing when they receive excellent service! We're glad you enjoyed your visit and hope you had a wonderful race day! More

Gaithersburg, Maryland
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't know if this hotel is actually the best in Knoxville, but based on my experience it will be hard to beat. The hotel was undergoing a sprucing up project of the main entrance forcing cars to enter through the garage, but despite the inconvenience the staff performed admirably. Everyone that I encountered was very friendly and helpful and... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, Thank you for your great review! We couldn't be happier to hear about your experience with the staff, rooms and location. We greatly appreciate your wonderful recommendation and look forward to your next visit. More

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Very reasonable prices, pet friendly, very very friendly and accommodating staff. Let me check in early to get some work done. Great speeds on the free WIFI. Newly remodeled rooms. Great beds and sheets. Super impressed for the price, bars and restaurants within walking distance.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

What a wonderful experience to hear from a happy guest! On behalf of our entire team we just want to thank you for choosing the Crowne Plaza Knoxville and we look forward to serving you and your dog again in the future. Thanks! More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a quick trip to this charming hotel. We checked in very late so we were not able to enjoy the location. The staff was great and fix the issue with our reservation quickly. The room itself was a little lacking in that the air seemed to be about to go out but the shower and bathroom made up... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We greatly appreciate you taking the time to review our hotel. We're glad you enjoyed your stay but apologize for the small mishaps you did experience while staying with us. We'll see you again on your next trip to Knoxville! Safe travels! More

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great evening, fantastic food & outstanding service! A five star event with the Knox County Republican Party at a five star hotel! Could not have been better! Thanks to the staff for a wonderful evening!

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so happy you enjoyed your evening and event at the Crowne Plaza! Thank you for your review and we hope to welcome you back again soon. More

Cincinnati, Ohio
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 3 weeks ago

Our room had a great view of downtown Knoxville. The rooms and hotel were very clean. All of the staff were very friendly and helpful. They assisted us in finding things to do in the area. There is a nice indoor heated pool and exercise facility. The hotel is also pet friendly.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for your positive comments about the Crowne Plaza hotel in Knoxville. We really appreciate the feedback and are thrilled you enjoyed the service, pool and fitness center and great view! We hope to welcome you back on your next stay in Knoxville. Thank you! More

Marion, Arkansas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

My family stayed one night at the Crowne Plaza Knoxville. Check-in was very quick and easy. There was construction in the parking garage which limited some of the spaces, so we had to park on the lower level, which was no big deal other than a man laying down on the side of the ramp. Had I been alone, I... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a pleasant stay at our hotel and apologize for the shortfalls you have encountered.... More

Ellisville, Missouri
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

My week long stay at the Crowne Plaza was a very pleasant one. We were greeted enthusiastically upon check-in and every time a staff member saw us. As we returned to the hotel each evening after a long day of meetings, Frank always had a smile and a friendly conversation ready for us. He was very helpful in steering us... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review! We're glad Frank and the rest of the Crowne Plaza team were able to make your stay so memorable. Safe travels and we hope to see you back in Knoxville soon! More

Tennessee
Contributor
20 reviews 20 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 21, 2014

Ultra clean rooms. Attentive staff that cratered to our needs. All the services one would need. Centered near the Old City, plenty of shopping and nightlife around. Only drawback was during our visit, there was construction to the facade of the building that was a hassle to get around. The staff said this would be completed in a couple weeks.... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear TennesseeBlayne, Thank you for your great review. We are very pleased to learn that our service and hotel location made your visit to Knoxville so special! We look forward to welcoming you back to the Crowne Plaza on your next visit. Thank you! More

Bluefield, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2014

We stayed one night here with our shepard and we were very pleased with the staff, everything met our expectations, and ours are pretty high. I would recommend this place, we loved it, our shepard did well with going to the designated area for pets. tks. mccoys

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review. We're happy that you and your Shepard enjoyed your stay! More

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Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#17 Romantic Hotel in Knoxville #20 Business Hotel in Knoxville #25 Family Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
Number of rooms
197

Questions & Answers

Questions? Get answers from Crowne Plaza Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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