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Crowne Plaza Knoxville

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401 West Summit Hill Drive, Knoxville, TN 37902
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Crowne Plaza Knoxville
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353 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

After two nights in Pigeon Forge that turned into a nightmare we headed to Knoxville. This was the first hotel we stopped at to check out and I am so glad we did. We were greeted by Jessica at the front desk. She was so sweet and helpful. After I told her of our bad situation in Pigeon Forge she... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so pleased we could help turn your trip around. Thank you for your review and we wish you safe travels! More 

5 of 5 stars Reviewed 2 weeks ago

The staff was amazingly nice. Thaddeus, Aron, and Greg were attentive and friendly. Beds were comfy and pillows were perfect. Bathrooms were cool, very nice indoor pool. Chocolate dish was rich and yummy. Overall great stay.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're glad to hear you had such a fantastic stay with us! We look forward to welcoming you back again soon. More 

Nashville, Tennessee
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had room block of 6 rooms for a wedding in June. Hotel had all rooms on same floor and had the reservations intact in spite of multiple confirmation numbers, reservation record numbers, multiple names etc. Lot's of opportunity for something to go wrong yet nothing did. Rooms were clean and comfortable as always and the location at the top of... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so happy to hear you and your guests had such a wonderful stay with us in Knoxville! Thank you for your feedback and we hope to welcome you back again soon. More 

Chattanooga, Tennessee
1 review
4 of 5 stars Reviewed 2 weeks ago

On our way back home from a visit with family up north we stopped in Knoxville for a friends wedding. When we arrived it seemed as though we weren't the only wedding party in the hotel, and even though the hotel was quite busy the valet, Bennett and the bellman, Aaron were very attentive and quick to help. Our bags... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave us a review. We're glad you had such an enjoyable stay with us in Knoxville. More 

Niagara Falls, New York
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a very nice place to stay. It was very reasonably priced, yet the ambience felt like a very upscale hotel. We would love to stay here again someday when we're traveling through!! There is a charge for parking but it's worth it because it keeps parking from getting crowded, so you always have a spot.

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review. We're glad you enjoyed your stay with us and look forward to welcoming you back again soon. More 

Sparta, TN
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First of all, the location of this hotel couldn't be any better. It was extremely close (walking distance) to Market Square and Gay Street with tons of restaurants to choose from. The hotel staff is very friendly and helpful. Lobby is beautiful. Rooms do not have any refridgerators or microwaves but there is a Keurig coffee machine. Bathrooms are nice.... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your great review! We're glad you enjoyed your stay and hope to welcome you back again soon. More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A friend and I stayed at the Crowne Plaza after a trip to the Smoky Mountains. This hotel was great! The room was clean, as was the bathroom and the service was fantastic. Some of the friendliest people live in Knoxville. The location was ideal, just steps from lots of restaurants and bars. Parking is $10 (plus tax) which was... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're glad you had such a fantastic stay with us at the Crowne Plaza Knoxville. Thank you for your review! More 

Atlanta, Georgia
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The stay at this hotel was very good. Great location downtown, close to a square with all you need and U of T. The rooms were nicely appointed and well kept. Parking was a bit tight and $10 a day. The hotel staff provides excellent service to it's guests. I would stay here again.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're glad you had a great stay with us at the Crowne Plaza Knoxville! Thank you for your review. More 

St Louis, MO
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were traveling back from vacationing in Charleston, SC and decided to break up the long drive back to St Louis with an overnight in Knoxville. We found a great deal online via Expedia and grabbed it. What a great find! This was an absolutely perfect respite from the long car ride. Newly remodeled rooms, spectacular shower, comfortable beds. A... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review of the Crowne Plaza Knoxville. We're so pleased you enjoyed your stay with us and hope to welcome you back soon. Thank you! More 

Denver, Colorado
Level Contributor
87 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in a hot spot for Knoxville. You can walk to the square and everything interesting. Plenty of fantastic restaurants, shopping, bars, you name it. As for the hotel itself, it was very nice. Could it have been better? Yes, I suppose, but not by a whole lot. It would have been nice to have had a safe... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review. We're glad to hear your stay was so enjoyable and look forward to welcoming you back again on your next visit to Knoxville. Thank you! More 

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