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Crowne Plaza Knoxville

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401 West Summit Hill Drive, Knoxville, TN 37902
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Crowne Plaza Knoxville
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Crowne Plaza Knoxville
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    356 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (73)
    Date | Rating
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    • Any
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    • All months
      (356)
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    Bristol, Tennessee
    1 review
    5 of 5 stars Reviewed 2 days ago NEW

    From the time that we arrived until the time we picked up our car from the parking garage, we were golden. Everyone was so nice and they made us feel extra special. This is a prime location with a trolley pickup out front, Market Square and Mast General Store within easy walking distance and fabulous restaurant on site. The room... More 

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    We're so glad you enjoyed your stay with us. Thank you for your comments. More 

    Niagara Falls, Canada
    Level Contributor
    6 reviews
    5 of 5 stars Reviewed 2 days ago NEW

    Quiet. Clean. Excellent staff that was helpful when needed . In the downtown core but close to the medical center and nightlife. We have family in the area and would definitely stay there again. The gym had plenty of equipment and there was a lot of early morning joggers.

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    We're so pleased to hear how much you enjoyed your stay with us. Thank you for your comments. More 

    Maine
    Level Contributor
    14 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 27 helpful votes
    4 of 5 stars Reviewed 3 days ago NEW

    Checked in on the 30th, did a Priceline. Priceline usually gives you two Double beds, and 98% of the time the hotel will give you a Queen bed if you ask. This hotel refused to do that, even when they had availability to do it. At the Hyatt, Marriott and Ritz, I have never heard the word "No" to any... More 

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    Thank you for taking the time to leave us feedback. We apologize we weren't able to accommodate your bed request but hope to have the opportunity to welcome you back again in the future. More 

    Level Contributor
    3 reviews
    3 hotel reviews
    5 of 5 stars Reviewed 2 weeks ago

    After two nights in Pigeon Forge that turned into a nightmare we headed to Knoxville. This was the first hotel we stopped at to check out and I am so glad we did. We were greeted by Jessica at the front desk. She was so sweet and helpful. After I told her of our bad situation in Pigeon Forge she... More 

    Was this review helpful? Yes 1
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    We're so pleased we could help turn your trip around. Thank you for your review and we wish you safe travels! More 

    5 of 5 stars Reviewed 2 weeks ago

    The staff was amazingly nice. Thaddeus, Aron, and Greg were attentive and friendly. Beds were comfy and pillows were perfect. Bathrooms were cool, very nice indoor pool. Chocolate dish was rich and yummy. Overall great stay.

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    We're glad to hear you had such a fantastic stay with us! We look forward to welcoming you back again soon. More 

    Nashville, Tennessee
    Level Contributor
    51 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 20 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    Had room block of 6 rooms for a wedding in June. Hotel had all rooms on same floor and had the reservations intact in spite of multiple confirmation numbers, reservation record numbers, multiple names etc. Lot's of opportunity for something to go wrong yet nothing did. Rooms were clean and comfortable as always and the location at the top of... More 

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    We're so happy to hear you and your guests had such a wonderful stay with us in Knoxville! Thank you for your feedback and we hope to welcome you back again soon. More 

    Chattanooga, Tennessee
    1 review
    4 of 5 stars Reviewed 3 weeks ago

    On our way back home from a visit with family up north we stopped in Knoxville for a friends wedding. When we arrived it seemed as though we weren't the only wedding party in the hotel, and even though the hotel was quite busy the valet, Bennett and the bellman, Aaron were very attentive and quick to help. Our bags... More 

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    Thank you for taking the time to leave us a review. We're glad you had such an enjoyable stay with us in Knoxville. More 

    Niagara Falls, New York
    Level Contributor
    24 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    This was a very nice place to stay. It was very reasonably priced, yet the ambience felt like a very upscale hotel. We would love to stay here again someday when we're traveling through!! There is a charge for parking but it's worth it because it keeps parking from getting crowded, so you always have a spot.

    Was this review helpful? Yes 1
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    Thank you for your fantastic review. We're glad you enjoyed your stay with us and look forward to welcoming you back again soon. More 

    Sparta, TN
    Level Contributor
    32 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 47 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    First of all, the location of this hotel couldn't be any better. It was extremely close (walking distance) to Market Square and Gay Street with tons of restaurants to choose from. The hotel staff is very friendly and helpful. Lobby is beautiful. Rooms do not have any refridgerators or microwaves but there is a Keurig coffee machine. Bathrooms are nice.... More 

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    Thank you for your great review! We're glad you enjoyed your stay and hope to welcome you back again soon. More 

    Chicago, Illinois
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 4 weeks ago

    A friend and I stayed at the Crowne Plaza after a trip to the Smoky Mountains. This hotel was great! The room was clean, as was the bathroom and the service was fantastic. Some of the friendliest people live in Knoxville. The location was ideal, just steps from lots of restaurants and bars. Parking is $10 (plus tax) which was... More 

    Was this review helpful? Yes
    hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

    We're glad you had such a fantastic stay with us at the Crowne Plaza Knoxville. Thank you for your review! More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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