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Crowne Plaza Knoxville

3.5 of 5 401 West Summit Hill Drive, Knoxville, TN 37902
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Certificate of Excellence 2014
Crowne Plaza Knoxville
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Crowne Plaza Knoxville
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315 reviews from our community

Traveler rating
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    34
    20
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Knoxville, Tennessee
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Beautiful hotel with tons of space! Hotel has a good bar on the main floor, nice decor throughout the hotel, a gift shop, restaurants, and banquet rooms. The staff is courteous and the place is kept clean and in order. Prices are reasonable considering the Hotel brand and location. It's just a minute or two walk to nearly any kind... More 

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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The moment you walk in the door prepare to be wowed! Absolutely beautiful! The room was great, the restaurant was fantastic and you won't find a nicer staff anywhere! Wouldn't stay anywhere else in Knoxville!

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Greenwood, Indiana
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, only bad thing is that the lobby was under HEAVY construction. We could hardly even hear the people as we were checking in. Everything else about the hotel was good though, nothing really stood out but it was definitely fine. The location was awesome though as it was right next to the market square and was an easy... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We thank you for your patience during our construction and hope to welcome you back to a newly renovated hotel in the near future. Thank you! More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for a Valentine's weekend getaway. We had a King Executive Room. We tried to check in early, but were not able to, due to an over abundance of late check outs. The staff was very accommodating and stored our bags in a secure room. (We had a reservation with Knoxville Food Tours when they... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your honest feedback. We greatly appreciate your comments and hope to have the opportunity to welcome you back again soon. More 

1 review
5 of 5 stars Reviewed 1 week ago

My husband and I recently stayed at the Crowne Plaza in Knoxville due to a prolonged power outage from the recent winter storm. It was not a planned trip by any means, but we left feeling like we had just been on vacation! The service was exemplary in every way. The food was simply delicious (restaurant and room service). The... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your great review! We're happy we were able to host you during the storm and glad we were able to make it an enjoyable stay for you. More 

Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed a number of times to attend business at Oak Ridge. Hospitality was great and welcoming, helping me but not instrusive. Location easy to get in and out of from freeway. Great restaurants nearby. Would stay there again without question next time I'm there!

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review! We're glad you enjoyed your stay with us. More 

Aberdeen, Maryland
Top Contributor
64 reviews 64 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza is in downtown Knoxville, close to many restaurants and shops. The Sunsphere and site of the World's Fair is only a few blocks over. The hotel is under renovations, but is still beautiful, clean, and comfortable. The beds are very comfortable, the rooms are clean, and the walk in showers are wonderful! The hotel even leaves a... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time and leaving us a great review. We're glad you enjoyed your stay in Knoxville! More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed at this hotel for 3 nights while visiting Knoxville. We stayed in a nonsmoking double room, which was clean and comfortable, and we very much enjoyed our stay here. The front desk and our housekeeper were great, very helpful and friendly. The room we stayed at had a flat screen tv, a coffee/tea maker, and more than adequate... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so pleased you enjoyed your stay! Thank you for your detailed review and we hope to see you again soon. More 

Nashville, Tennessee
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First off, the staff is so friendly and nice. I check in a lot of places and having someone great you who genuinely wants your experience to be the best is a fresh of breathe air. The rooms are redone and very nice. Can be a little noisy with cars and doors slamming in the AM but nothing out of... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review of the Crowne Plaza Knoxville! We're glad you enjoyed your stay and look forward to welcoming you back on your next visit to town. More 

Marietta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I come up for weekends to get away from the hustle and bustle of Atlanta. We have stayed in other places, but this hotel has the best location. It's a beautiful hotel very well kept and clean. The staff is excellent! We love the rooms. It's the best value and location in Knoxville.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We greatly appreciate your fantastic review and thank you for choosing to stay with us at the Crowne Plaza Knoxville! More 

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Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#11 Romantic Hotel in Knoxville
#18 Business Hotel in Knoxville
#28 Family Hotel in Knoxville

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