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Crowne Plaza Knoxville

3.5 of 5 401 West Summit Hill Drive, Knoxville, TN 37902
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Certificate of Excellence 2014
Crowne Plaza Knoxville
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Crowne Plaza Knoxville
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300 reviews from our community

Traveler rating
    130
    94
    34
    19
    23
See reviews for
51
62
20
93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Reasonable rates, Very clean, courteous staff, restaurant is nice, great breakfast buffet, close to lots of very nice reastaraunts and shopping and one of the nicest gyms I have seen in a hotel. Highly recommend.

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Shelby
1 review
3 of 5 stars Reviewed 5 days ago NEW

We booked this room for a business meeting and wrapped up our meetings after 3 nights in the hotel. I could not give the bellhop staff higher ratings... Great young gentleman who truly cared... The weekend bartender was friendly and informational and would lead anyone in the right direction according to what they were looking for... The weekday staff at... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, Thank you for taking the time to leave us comments on your recent stay with us. We apologize you found some of the staff unprofessional during your visit. We completely understand the need to relax after a meeting, however also make the safety of our guests and staff our number one priority. If you have any questions or... More 

fletcher
Top Contributor
157 reviews 157 reviews
101 hotel reviews
320 helpful votes 320 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is is an excellent location within walking distance of Market Square and lots of other shops and restaurants. Oh a side note, a lot of the restaurants in Market Square are closing because of a city grease trap issue so there may not be too many to choose from. The rooms are very nice,bed was amazing,bathroom wonderful walk-in... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for taking the time to leave us your comments regarding your recent stay with us. We apologize for the inconveniences you've experienced and will work on improving our facilities and services in the areas you mentioned. Thank you again for your feedback and we wish you a Happy New Year! More 

Tallahassee, Florida
Top Contributor
68 reviews 68 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night en route to family. Pros- Very friendly, helpful checkin staff (esp. Mgr. Frank) Great military rate Delicious bfst buffet with awesome staff Excellent location Awesome view from floor 5 to market square Negatives- Very noisy in halls all night and lots of street noise, car music etc Complicated clock spa radio with alarm going off at midnight... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for taking the time to specifically list out all the pros and cons of your stay with us. This greatly helps us when we're evaluating our services and facilities. Thank you again for your review and we look forward to your next visit with us. Happy New Year! More 

Belleville, Ontario
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza in Knoxville en route to Florida. So glad we decided to stay downtown instead of closer to I-75. We loved the Market Square area and soaking up some of what Knoxville has to offer. The hotel was in a great location. It looked great decorated for the holidays. Front desk staff were very friendly...... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so pleased to read how much you enjoyed your stay with us. To clarify on your comments, the parking fee is for everyone and we apologize for the miscommunication that occurred. We greatly appreciate all your feedback and look forward to welcoming you back again on your next stay in Knoxville. Thank you! More 

Bloomingdale, Illinois
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza on our way to and from Myrtle Beach. The hotel is at a great location. The staff were very friendly and the bellmen were great! Very helpful with where to go, directions, etc. We took the Gay Street Trolley around the area and that was a nice way to get around. The rooms were... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Mschulkins, Thank you so much for your detailed review of the Crowne Plaza Knoxville. We're glad you enjoyed your stay with us and could take advantage of our great downtown location. We hope to have a wider selection of wine on your next visit into town. Thank you for your comments and we wish you safe travels! More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First off, the hotel is very nice. Large rooms, clean, great service and in a good location of town. But, I was totally amazed by the fitness center they have. It's not your typical pathetic little so called weight room with a treadmill and that's it. No sir, it's a full service weight and cardio center. Lots of machines and... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your feedback. We're happy you enjoyed your stay and were able to take advantage of our fitness center! We look forward to welcoming you back again in the near future. More 

Fort Lauderdale, Florida
Top Contributor
54 reviews 54 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our third year staying at the Crowne Plaza Knoxville during the holidays. The location is amazing. The staff has consistently been helpful and has always been very friendly during each of our stays. Rooms were clean, not too small and free wi-fi is a plus! Even better this hotel is pet friendly! If you require silence to sleep,... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Denise S., Thank you for taking the time to leave us your feedback. We apologize for the maintenance and noise issues you experienced but hope to welcome you back to an even better stay on your next trip in Knoxville. Thank you again and Happy New Year! More 

Hot Springs, Arkansas
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We rented this through a website for discount. We asked for a room with a view and had a great 9th floor view. Our contract said free parking, but we were charged 10 bucks. Would have stayed anyway. Staff was nice, so we didn't press the Parking Fee. It is an above average hotel, but not for a Crown Plaza.... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for taking the time to leave us your feedback. Please let us apologize for the parking fee miscommunication between the hotel and third party agency. We do appreciate your comments and hope to welcome you back again on your next trip into Knoxville. More 

Atlanta, Georgia
Top Contributor
60 reviews 60 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A very convenient stop for traveling from south to north. Very friendly and attentive staff and very nicely decorated rooms with updated features. However, the walls are very thin. We heard our neighbors at 1 am. Even being 10 floors up we could still hear tremendous street noise. Overall good in a pinch ,and pet friendly, but be prepared for... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, We greatly appreciate your review and apologize for the noise you encountered during your stay with us. We will make note of your comments and use them when eventuating our facilities. Thank you again and we hope to have the opportunity to welcome you back again soon. More 

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Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#27 Family Hotel in Knoxville

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