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Crowne Plaza Knoxville

Certificate of Excellence
3.5 of 5
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401 West Summit Hill Drive, Knoxville, TN 37902
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Crowne Plaza Knoxville
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Ranked #23 of 90 Hotels in Knoxville
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Brenda S
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330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was in Knoxville to race a half Ironman triathlon. I originally chose the hotel because it was dog friendly. The location was great and the staff were really wonderful! The breakfast buffet was perfect as was the sweet tea! One suggestion - to put out coffee earlier on special occasions when you have many guests with an early event.... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review. We're happy you enjoyed your stay with us and hope you had a successful triathlon! Thank you and we look forward to welcoming you back again soon. More 

Austin, TX
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night at the Crowne Plaza on a drive from Austin to DC. The hotel is easy to find and right off I-30. Self-parking and valet are both available. Check-in at 3:00 pm was a breeze and very friendly, and our bags came right up to the room. The room itself was great--very clean, large bathroom, with a... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to review the Crowne Plaza Knoxville via TripAdvisor. We're so pleased to hear how much you enjoyed your stay and service with us. Thank you again and we hope to welcome you back soon. More 

INDIANAPOLIS
Top Contributor
80 reviews 80 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Last minute trip and very few rooms were available on a busy weekend, but we were able to use rewards points to book at the Crowne Plaza. Easy access off the interstate. Easy parking and very efficient check-in. We have a very nice room with a great view of Market Street and close walking distance to everything downtown. The only... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review. We appreciate your feedback as we're always looking for ways on how we can improve our service and facilities. Thank you again and we wish you safe travels. More 

Bartlett, Tennessee
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza, as expected, was great place to stay in downtown Knoxville. Its location was ideal - just a short walk to Market Square and other old city locations. The staff were terrifically pleasant and helpful, the room was well-appointed and clean, though the beds were surprisingly not as comfortable as we would have thought. Although we were on... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for leaving such a detailed review of your recent stay with us. We're glad you enjoyed your stay and apologize for the outside noises you experienced. Thank you again and we hope to welcome you back again in the future. More 

Waco, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 19, 2015

This is one of the nicest hotels we stayed at while on our college tours. The people were so friendly and helpful. The room was extremely clean and we had a great view. The people went out of their way to help you and it's in a wonderful location. The breakfast also rocked. I would highly recommend this hotel.

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so glad you enjoyed your stay with us at the Crowne Plaza Knoxville. Thank you for your feedback and we wish you luck on the rest of your college tour. More 

Ypsilanti, Michigan
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2015

Spent three nights at the Crowne Plaza Knoxville. This hotel is up-to-date and well-maintained. Bellmen and front desk staff are friendly and accommodating. There is a new chef in the restaurant and the food was very good. I had the Jack Daniels salmon....crisp sear and not over-cooked internally. I would stay at this hotel again.

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're happy you enjoyed your stay with us and look forward to welcoming you back again soon. Thank you for your review! More 

Rockaway Park, New York
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

Wasn't sure what to expect but was more then pleasantly suprised by the hotel and friendly staff.room was comfortable and excellent ..top notch bathroom and tv..would definitely recommend to friends and family or travellers from other lands

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We thank you for your great review of the Crowne Plaza Knoxville. We hope to have the opportunity to welcome you back again on your next visit to town. More 

Byron Center, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 2, 2015

Nice hotel in central Knoxville walking distance to restaurants and great shopping! Rooms were a little tight but alright for a night or two. Staff was very helpful and kind! Rooms were clean and nicely renovated. Very pet friendly also. Recommend for sure

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for your detailed review of the Crowne Plaza Knoxville. We thank you for your feedback and for choosing to stay with us. Safe travels! More 

Atlanta, Georgia, U.S.A.
Top Contributor
185 reviews 185 reviews
108 hotel reviews
372 helpful votes 372 helpful votes
4 of 5 stars Reviewed March 22, 2015

The hotel is in an ideal location for walking around Knoxville's center and tourist attractions. The 12-story building overlooks Market Square which is lined on both sides with a varied selection of restaurants. Generally, each floor with accommodation has 20 rooms, 10 on each side of a corridor. The Knoxville Visitor Center is a short walk down W. Summit Hill... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave us your detailed feedback. We greatly appreciate your in-depth look at our services and facilities and hope to have the opportunity to welcome you back soon. Safe travels! More 

CAPE CANAVERAL
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

Flying to Knoxville from Sanford on Allegiant Airlines was so easy. Just over an hour flight! Glistening snow covered the majestic mountains and allowed for playtime with new friends and wonderful family. If you are a snow lover like me, you will love Knoxville when it snows. Watch weather reports and pack your bags. You won't regret it.

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're glad you enjoyed the snow and stay in Knoxville! Thank you for your feedback and we hope to welcome you back again soon. More 

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