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Crowne Plaza Knoxville

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401 West Summit Hill Drive, Knoxville, TN 37902
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1 room 1 guest
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Crowne Plaza Knoxville
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363 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beloit, Wisconsin
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location was tremendous. Walk a block to the Market Square with lots of shops, restaurants, and nightlife. Hotel's staff was very attentive, with focus on customer satisfaction with their service. Room had luxurious bedding.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so pleased to hear about your enjoyable stay with us. Thank you for taking the time to leave us a review and we hope to welcome you back again soon. More 

Morristown, Tennessee
Level Contributor
134 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly at check in. Very easy in and out with valet. The room was comfortable and the property felt very safe. There were no noise issues and the amenities were fine. Perhaps the only negative comment is that the price is a little high for the quality. Nice over all.

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your comments about the Crowne Plaza Knoxville. We greatly appreciate your feedback and hope to see you again soon! More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was clean. We stayed in an executive suite on the 12th floor. Room was very nice. Entry hall on the 12th floor was hot for some reason when you stepped off the elevator. And the vending machine was not working on that floor either. Speediest check in we've ever had at a hotel. But we would recommend that you... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful comments! We're glad you enjoyed your stay with us and hope to welcome you back again soon. More 

Bethesda, MD
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

First impression: this place has genuinely friendly, professional, and helpful staff. It started at the curb, continued through check-in, to the restaurant, even the gift shop. The breakfast buffet is generous with the freshest scrambled eggs that I've ever enjoyed on a buffet, lots of fresh fruit, and abundant other choices. The Jack Daniels salmon, flash fried Brussel sprouts, and... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your detailed review of the Crowne Plaza Knoxville. We're glad you enjoyed your stay and look forward to welcoming you back again soon. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

A wonderful prime rib and seafood buffet, every Friday night. Steamed and chilled crablegs, peel and eat shrimp, oysters on half shell, oysters Rockefeller, salmon, and much ,much more. A truly fine dinning experience. A classes decor,, very friendly staff, and live entertainment. Come one, come all, you won"t be disappointed.

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your fantastic review of the Crowne Plaza Knoxville. We're glad you enjoyed your stay and hope to welcome you back again soon. More 

Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed in other Crowne Plazas across the US, but the Crowne Plaza Knoxville is one of best. Service was excellent. The staff were so helpful and nice. The location is perfect, a 2 min walk to the Market where there are plenty of restaurants, shops and entertainment. The hotel is a wonderful compliment to the city of Knoxville.... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We greatly appreciate your fantastic review. We're so happy we could provide you with great service and location during your stay in Knoxville. We hope to see you again soon! More 

Bristol, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

From the time that we arrived until the time we picked up our car from the parking garage, we were golden. Everyone was so nice and they made us feel extra special. This is a prime location with a trolley pickup out front, Market Square and Mast General Store within easy walking distance and fabulous restaurant on site. The room... More 

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so glad you enjoyed your stay with us. Thank you for your comments. More 

Niagara Falls, Canada
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago

Quiet. Clean. Excellent staff that was helpful when needed . In the downtown core but close to the medical center and nightlife. We have family in the area and would definitely stay there again. The gym had plenty of equipment and there was a lot of early morning joggers.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so pleased to hear how much you enjoyed your stay with us. Thank you for your comments. More 

Maine
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in on the 30th, did a Priceline. Priceline usually gives you two Double beds, and 98% of the time the hotel will give you a Queen bed if you ask. This hotel refused to do that, even when they had availability to do it. At the Hyatt, Marriott and Ritz, I have never heard the word "No" to any... More 

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave us feedback. We apologize we weren't able to accommodate your bed request but hope to have the opportunity to welcome you back again in the future. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

After two nights in Pigeon Forge that turned into a nightmare we headed to Knoxville. This was the first hotel we stopped at to check out and I am so glad we did. We were greeted by Jessica at the front desk. She was so sweet and helpful. After I told her of our bad situation in Pigeon Forge she... More 

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so pleased we could help turn your trip around. Thank you for your review and we wish you safe travels! More 

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