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All 91 Knoxville hotels

Crowne Plaza Knoxville

3.5 of 5 Hotel   |   401 West Summit Hill Drive, Knoxville, TN 37902
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Ranked #25 of 91 hotels in Knoxville
A recent review
5 of 5 stars reviewed 2 days ago
Zoulek Minneapolis
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233 people have reviewed this hotel

Traveler rating
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    23
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    22
See reviews for
39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Minneapolis
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First, I wish I had (or remembered) everyone's name. We had such a great time. We got in after midnight and the check in was very friendly and helpful. Within 5 minutes of getting there we had our extra bedding for the pull out.... Housekeeping took very good care of us in 920. It was always wonderful to come back... More

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san pedro
1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

This was a very disappointing stay. We where told the bar would be open to watch the hockey game and eat, but they kicked us out before 10. Then we went up to our room to order room service at 1015, they were closed, supposed to be open to 12. (Just ask the front desk or read the menu, it... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your constructive feedback following your recent stay. Needless to say, we were most concerned to learn of the problems you reported from your visit. We will use your review to improve upon the service and facilities at our hotel. Thank you again for your review and we do hope to provide you with a better stay on... More

Tennessee
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is lobby reminds me of Europe with the beautiful dark wood and a curved stairway. It is probably the most comfortable lobby of any hotel I've stayed in. An extra touch is the placement of electrical outlets conveniently located among the chairs and couches for guests to use for their electronics. The staff are exceptional. Everyone is very... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to share your feedback with us. You've hit all the different areas of a great hotel evaluation and we're very appreciative. We're glad you had such a wonderful stay and look forward to your next visit! More

Birmingham, AL
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here two nights for a convention at the hotel. Nice, clean, well appointed room. Location is great -- a block from Market Square and Gay Street is at the end of the property. Employees seem very interested in helping their guests. My only complaint is one that I have previously read in these comments--the noise insulation in the rooms... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We are very excited you chose to stay with us on your trip into Knoxville. We take pride in our customer service and are very happy you enjoyed yourself. We hope to see you again on your next visit to Knoxville! Thank you! More

Woodbury Heights, New Jersey
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel close to everything in Knoxville, you can park the car and walk to almost anything. Rooms were clean and bathroom was nicely tiled and very clean. Overall the hotel is very clean and nicely decorated. We had the seafood buffet on Fiday night, a nice spread but our wait service left a lot to be desired. Good value,... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for reviewing this hotel and providing feedback for us. We're happy to hear you had such a wonderful hotel experience. We appreciate your comments and look forward to your next visit. Thank you for choosing to stay at the Crowne Plaza! More

Brookfield, Connecticut
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 18, 2014

Hotel situated right in City of Knoxville, with easy access to Interstate. Staff very friendly, made you feel comfortable. The Hotel's is designed with beautiful wood work finish. Room was charming very comfortable. Platinum Elite Pat Heff

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Pat, Thank you very much for your review and for being a Platinum Elite Member! We appreciate all the kind works and are thrilled to have made your trip to Knoxville a little more comfortable and convenient for you. Thank you again and we look forward to your next visit. More

Nashville, Tennessee
Top Contributor
127 reviews 127 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 13, 2014

Personally, I prefer upscale, downtown centrally located properties. Add to that the antique, elegant décor in lobby, rooms and throughout with unique amenities-ahh you got me! Yes, Crowne Plaza has all of this and more. This was my first stay here, and definitely plan to return as stays in Knoxville require. Upon check in Frank was very welcoming and an... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review and for choosing to stay with us at the Crowne Plaza. You have covered all aspects of your stay and we are especially appreciative of your comments about our professional and knowledgeable staff. I'll be sure to pass along your praises about Frank! Thank you again for your feedback and we look forward to your... More

New York City, New York
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 12, 2014

The hotel seems like it was recently renovated and felt very comfortable overall. The beds were comfortable too- firm enough as opposed to other rooms I've stayed at at the Sheraton. Staff were friendly and helpful, and the location is great-- just a 3 minute walk to Market Square. Parking is $10/day which seems to be standard in the area.... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Avi S., Thank you for taking the time to leave your review on TripAdvisor. It is always incredibly motivating when one takes the time and energy to acknowledge all the different aspects of their stay. We have taken note of your comments and will use these to monitor and improve the quality and service we offer our guests. Thank... More

Rogersville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

Our family stayed for 6 days while my 12 year old son who is battling cancer completed his chemotherapy treatments. We ordered room service every day because he was unable to leave for meals. The food was delicious and the restaurant was always happy to accommodate his requests. We were blessed with an amazing lady that delivered our meals her... More

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Julie C., Thank you so much for taking the time to leave a review on your hotel experience. We are so happy that we were able to provide a little help and service for you and your family. I will absolutely pass along your kind words to Lisa and the rest of the Crowne Plaza staff. Our thoughts and... More

Aiken, South Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2014

Wonderful downtown location at one end of market square and walking distance to many restaurants, galleries and shops. Staff is top notch, room feels nicely upscale. I would absolutely stay here again. I can be pretty picky and didn't find any shortcomings with this stay.

Was this review helpful? Yes 1
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Rakulover, We greatly appreciate your review and are so happy you had a wonderful stay with us. Thank you! More

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Additional Information about Crowne Plaza Knoxville

Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Crowne Plaza Knoxville Hotel
Knoxville Crowne Plaza
Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Knoxville
#25 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 
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