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All 88 Knoxville hotels

Crowne Plaza Knoxville

3.5 of 5 Hotel   |   401 West Summit Hill Drive, Knoxville, TN 37902
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74%
Ranked #25 of 88 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
WanderingKats Grand Cayman
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264 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grand Cayman
Top Contributor
52 reviews 52 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is a short walk from downtown Knoxville and from our room we could see market square. Fantastic value for money, the rooms feel very modern, are spotlessly clean, bed was very comfortable with crisp linen, even little essential oil packs to aid in your sleep were provided. staff very welcoming and friendly. parking inside the building and just... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear WanderingKats, We are very excited you chose to stay with us on your trip into Knoxville. The great review you have given us is such a delight to read. We take pride in our customer service and facilities and are very thrilled you enjoyed yourselves. We hope to see you both again on your next trip into town. More

New Jersey
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We thought this was a wonderful hotel and couldn't fault the location or staff. Room was clean and spacious and it was great to be able to stay somewhere so nice with a dog. Market Square is a great place to eat and wander as is Gay Street. Having pounded the sidewalk all over the city with the dog, I... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review and for your recommendation to other travelers. We love hearing comments about how much our guests enjoyed our hotel, rooms and location. We hope to welcome you and your dog back to the Crowne Plaza Knoxville again in the future. Thank you! More

Callao, Virginia
Top Contributor
88 reviews 88 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Crowne Plaza in Knoxville is a very nice hotel. The rooms are clean and the staff is friendly and helpful. The lobby has a stunningly beautiful staircase to the first floor and plenty of wood paneling gives the feel of a much more expensive hotel. It was quiet at night too. The hotel is conveniently located next to Market... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for your wonderful review. We're happy you enjoyed the location, lobby, rooms and most importantly, service. We look forward to welcoming you back again soon. Thank you! More

Dubuque, Iowa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The overall experience at the Crowne Plaza was top notch! As they say in real estate it is all about location. We had three rooms and the staff couldn't of been more accommodating. We stayed there three nights for the Bristol Nascar race. The Market Square is a vibrant fun atmosphere. Bonus was the farmers market on Saturday. I thought... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Mark G., Thank you for taking the time to leave a review. We love hearing when a guest has a top notch stay and we especially love hearing when they receive excellent service! We're glad you enjoyed your visit and hope you had a wonderful race day! More

Gaithersburg, Maryland
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I don't know if this hotel is actually the best in Knoxville, but based on my experience it will be hard to beat. The hotel was undergoing a sprucing up project of the main entrance forcing cars to enter through the garage, but despite the inconvenience the staff performed admirably. Everyone that I encountered was very friendly and helpful and... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, Thank you for your great review! We couldn't be happier to hear about your experience with the staff, rooms and location. We greatly appreciate your wonderful recommendation and look forward to your next visit. More

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

Very reasonable prices, pet friendly, very very friendly and accommodating staff. Let me check in early to get some work done. Great speeds on the free WIFI. Newly remodeled rooms. Great beds and sheets. Super impressed for the price, bars and restaurants within walking distance.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

What a wonderful experience to hear from a happy guest! On behalf of our entire team we just want to thank you for choosing the Crowne Plaza Knoxville and we look forward to serving you and your dog again in the future. Thanks! More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 9, 2014

We had a quick trip to this charming hotel. We checked in very late so we were not able to enjoy the location. The staff was great and fix the issue with our reservation quickly. The room itself was a little lacking in that the air seemed to be about to go out but the shower and bathroom made up... More

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hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We greatly appreciate you taking the time to review our hotel. We're glad you enjoyed your stay but apologize for the small mishaps you did experience while staying with us. We'll see you again on your next trip to Knoxville! Safe travels! More

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed August 8, 2014

Great evening, fantastic food & outstanding service! A five star event with the Knox County Republican Party at a five star hotel! Could not have been better! Thanks to the staff for a wonderful evening!

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so happy you enjoyed your evening and event at the Crowne Plaza! Thank you for your review and we hope to welcome you back again soon. More

Cincinnati, Ohio
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed August 7, 2014

Our room had a great view of downtown Knoxville. The rooms and hotel were very clean. All of the staff were very friendly and helpful. They assisted us in finding things to do in the area. There is a nice indoor heated pool and exercise facility. The hotel is also pet friendly.

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for your positive comments about the Crowne Plaza hotel in Knoxville. We really appreciate the feedback and are thrilled you enjoyed the service, pool and fitness center and great view! We hope to welcome you back on your next stay in Knoxville. Thank you! More

Marion, Arkansas
2 reviews
4 of 5 stars Reviewed July 30, 2014

My family stayed one night at the Crowne Plaza Knoxville. Check-in was very quick and easy. There was construction in the parking garage which limited some of the spaces, so we had to park on the lower level, which was no big deal other than a man laying down on the side of the ramp. Had I been alone, I... More

Was this review helpful? Yes
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a pleasant stay at our hotel and apologize for the shortfalls you have encountered.... More

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Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza

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