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Crowne Plaza Knoxville

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401 West Summit Hill Drive, Knoxville, TN 37902
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Crowne Plaza Knoxville
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405 Reviews from our TripAdvisor Community

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Louisville, Kentucky
1 review
3 of 5 stars Reviewed 2 weeks ago

The room itself was very nice and comfortable. Would have been better if it had a refrigerator in it but to each there own. A couple of things that really set me off. The first is charging guests $10 a day to park. Really? I'm paying $150 to stay a night and you want me to pay to park also?... More 

Helpful?
Thank Kevin R
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your feedback. We're glad to hear you enjoyed our hotel and location. We apologize for the extra parking charge, however that is common for any downtown hotel. Thank you again and we hope to welcome you back on your next visit to Knoxville. More 

Nashville, Tennessee
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

there is a surcharge for breakfast. the parking is just around the corner of the entrance. underground but quite accommodating. the elevator brings you right up to the lobby. fast elevators. very friendly staff. knowledgeable staff that actually goes out of their way to help people who don't live there !! (what a concept ?!?!) there is a nice little... More 

Helpful?
Thank saucemonsters
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your detailed review. We're so pleased to hear how much you enjoyed your stay with us and appreciate all your comments. We look forward to your next visit to Knoxville. More 

Charlotte, North Carolina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is everything you need for staying in downtown Knoxville. They have a MASSIVE hotel gym as far as hotel gyms go. There is one floor of free weights and machines and a second floor of cardio equipment as well as a small pool. Hotel staff is phenomenal. I love the added touch of the spa amenities in the... More 

Helpful?
Thank Hannah S
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review. We're so pleased to hear how much you enjoyed your stay and look forward to welcoming you back on many more occasions. More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

We booked a room at the crown for our kids to utilize the indoor pool. Wasn't overly thrilled with hotel as I am with other crown plaza's. First the hot water in the room took a good 10 min to get hot for shower. Almost thought I'd have to call front desk but after 20 min of running water it... More 

Helpful?
Thank Qcray30
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your comments. We appreciate your feedback and hope to have the opportunity to welcome you and your family back for a second time. Safe travels! More 

Level Contributor
5 reviews
4 of 5 stars Reviewed January 2, 2016

$299 (+tax) for an amazing buffet dinner with crab legs and prime rib. Plus a dance with party favors and a free toast at midnight and a room for the night with a king bed. This was a great deal and I will be back again.

Helpful?
Thank Tim J
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so glad you could spend New Year's Eve with us! Thank you for your review and we look forward to seeing you again next year. More 

Lima, Ohio
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

On our way back north from Daytona Beach, we made a reservation on Hotwire at 10pm on a Saturday. For $105 we got a double queen on the 10th floor with a brand new stand up shower, huge smart tv and a gorgeous view. The check in lady was super nice and helpful, offering us a coupon for a free... More 

Helpful?
Thank Chastity B
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

We're so glad we could accommodate you with your last minute stay. Thank you for your review and we look forward to welcoming you back on your next road trip. Safe travels! More 

Level Contributor
156 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

Had a night to stop and see Knoxville so we picked CP for Its proximity to downtown. The rate Was only $100 - good value. Staff were attentive and room was clean. We had a nice view of the city. Market Square is only a block or so away and we felt comfortable and safe walking over to enjoy that... More 

Helpful?
Thank Daveandshirley
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your review and for your suggestions on how to improve our facilities and services. We are always looking for new ways to please our guests! We're glad you enjoyed your stay and hope to welcome you back to Knoxville soon. More 

Deerfield Beach, Florida
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 27, 2015

We stumbled upon this gem last minute - scored a great room at a decent price - and they have a great downstairs bar. We walked right out the front door to a plethora of other bars and fun. We stay at a lot of hotels - and this was a lovely experience.

Helpful?
Thank SellingCrazy
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review. We're so glad to hear how much you enjoyed your stay. More 

1 review
1 of 5 stars Reviewed December 23, 2015

I've stayed in hotels all over the world. This is by far the worst experience I've had at a hotel. My car was hit by someone in the parking garage and left. The assistant manager wrote up a useless incident report. I asked if there were any security or surveillance cameras in the garage. His response, "well, why should we... More 

Helpful?
Thank danny s
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for taking the time to leave us your review. We always appreciate both positive and constructive comments in order to improve our services and facilities. We apologize for the issues you mentioned in your review and will notify the proper departments of your complaints. Thank you again and please feel free to reach out directly if you have... More 

1 review
5 of 5 stars Reviewed December 22, 2015

Nice hotel. Warm hospitality and high-level of customer serviceability. No complaints. Nice big rooms. Right across from the market square. In the middle of the city. Good staff. New bathrooms. And a HUGE pool and a nice fitness center. Very nice hotel. I will return.

Helpful?
Thank Alon N
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review. We appreciate your feedback and look forward to your return. Thank you! More 

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