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All 89 Knoxville hotels

Marriott Knoxville

3.5 of 5 Hotel   |   501 East Hill Avenue, Knoxville, TN 37915
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59%
Ranked #40 of 89 hotels in Knoxville
A recent review
3 of 5 stars reviewed 2 weeks ago
Angel P Bethelridge, Kentucky
  • Overview
  • Reviews (255)
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  • Room tips (67)
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255 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Bethelridge, Kentucky
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed at a Marriot in Illinois and that is why I chose this one, but there was no refridgerator or microwave, internet isn't free and no continental breakfast, I've stayed at cheaper places that were just as clean with all of those amenities. Also they did not have an ice bucket in the room. The staff was nice and... More

Was this review helpful? Yes
KMarriott, Manager at Marriott Knoxville, responded to this review

Thank you for your response. I apologize that you were not pleased with the amenities. Full service hotels do not tend to have breakfast included in the rate, but we do always have refrigerators and microwaves available upon request at no additional charge! We truly value your business, and I hope you'll give us another try in the future. Please... More

Pittsburgh, Pennsylvania
1 review
1 of 5 stars Reviewed 2 weeks ago

We planned an event at this location. During the planning process, we worked with the catering manager for the menu and we worked with the sales manager for rooms booking. The caterining manager was great. Super professional, very responsive, provided pricing and took changes without any problems at all. The sales manager was a different story. She was completely disorganized,... More

Was this review helpful? Yes
KMarriott, Manager at Marriott Knoxville, responded to this review

I understand you've spoken with our Director of Catering regarding your experience with us. I apologize for any issues you encountered, and we appreciate your business and look forward to ensuring a brilliant stay in the future. More

Albuquerque, NM
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If there's a theme in my hotel reviews, it often has to do with my allergy to fragrances and perfumes. (My husband is similarly afflicted.) I've switched my allegiance from the chains that, one by one, have gotten into "branding" themselves with scents (which "branded" them completely off my radar despite years of loyalty and commitment to them.) So I... More

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Noblesville, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel with my 3 kids on July 4th so we could be close to downtown for the fireworks. This hotel has a beautiful lobby but the room we had (10th floor with a balcony) was a little tired and small. Our room was clean and the staff was very courteous. The beds were comfortable and the... More

Was this review helpful? Yes 1
Charlotte, NC
Top Contributor
118 reviews 118 reviews
24 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff could not have been nicer, especially Shelly who was working in the Concierge Lounge. The location offers easy access via I 40 and offers trolley and walkable options and complimentary parking. Our room was on the 11th floor which is where Marriott Reward Members are offered upgrades. The view from the room was nice and overlooking the river.... More

Was this review helpful? Yes 1
KMarriott, Manager at Marriott Knoxville, responded to this review

Thank you for your wonderful comments about the staff! Providing our guests with exceptional service is our top priority here in Knoxville. I apologize that some of the amenities did not live up to what you've come to expect from Marriott. I really appreciate your feedback and you taking the time to help us improve, and I hope you'll give... More

London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We wanted a downtown hotel for our stay in Knoxville and it was between this and the Hilton. The price difference was minimal so we went with Marriott. It's a beautiful hotel with outstanding public areas. The lobby ix expansive and visually pleasing. The staff was very helpful providing directions to a number of dinning options and the free trolley... More

Was this review helpful? Yes 1
Minneapolis, Minnesota
Top Contributor
109 reviews 109 reviews
50 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'm sure when this hotel was built it was quite amazing. It is after all quite different architecturally from most hotels. One side of the hotel slopes sharply which reminds me of the Luxor in Las Vegas. The internal atrium is quite dramatic in size and shape and around the atrium you'll find a bar, restaurant and seating areas. The... More

Was this review helpful? Yes
KMarriott, Manager at Marriott Knoxville, responded to this review

Thank you for your feedback, and I apologize for the issues you experienced during your stay. Guest satisfaction is our top priority, and I'm so sorry you weren't pleased with the hotel or your room. Please don't hesitate to contact me directly, and thank you for helping us to improve. We truly value your loyalty to our brand, and I... More

Winston Salem, North Carolina
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wish I have more time to visit this hotel because the lobby is very beautiful. We only stayed one night. It was a nice place. I was surprised they didn't have refrigerators. We left an item and the front desk personnel was very helpful in locating and returning it to us.

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Chattanooga, Tennessee, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for one night for my husband's class reunion, which was held in one of the rooms downstairs. Upon arrival, we were greeted by the friendly front desk staff and given our room keys. Unfortunately, they didn't work and we had to get new ones. No biggie. The layout of the hotel is quite unique and the glass... More

Was this review helpful? Yes
KMarriott, Manager at Marriott Knoxville, responded to this review

Thank you for taking the time to provide us with feedback. I'm sorry you weren't pleased with the condition of the hotel, and we are always looking for ways to improve. I have addressed the issue with the server, and you made an excellent point! Guest satisfaction is our top priority here in Knoxville, and please feel free to contact... More

Hixson, Tennessee
Top Contributor
59 reviews 59 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have very fond memories of this hotel when it was the Knoxville Hyatt back in the 1980s when I went to college in Knoxville. Our Social Dance class would go there to dance to the orchestra's music in the large, luxurious lobby and have a cocktail at the bar. We also enjoyed going up to the top floor to... More

Was this review helpful? Yes
KMarriott, Manager at Marriott Knoxville, responded to this review

Thank you for taking the time to provide us with feedback. I apologize for the issue regarding the coffee service at your event, and it has been addressed. I'm also sorry you weren't pleased about the wifi charge and lack of AARP discount. At full service hotels, all additional amenities tend to be separate charges from the room rate. If... More

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Additional Information about Marriott Knoxville

Address: 501 East Hill Avenue, Knoxville, TN 37915
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Knoxville 3.5*
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Also Known As:
Marriott Knoxville Hotel Knoxville
Knoxville Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
378

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