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Holiday Inn Knoxville West- Cedar Bluff Rd

Certificate of Excellence
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9134 Executive Park Dr, Knoxville, TN 37923
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Holiday Inn Knoxville West- Cedar Bluff Rd
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Holiday Inn Knoxville West- Cedar Bluff Rd
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145 reviews from our community

Traveler rating
    87
    36
    11
    8
    3
See reviews for
33
21
4
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great hotel. Comfy and clean. The shower had hot water right away which was great on a cold day. Wonderful breakfast. Great staff. I cant say enough but that I love holiday inn. Especially after the experience we had with a previous hotel (not holiday inn related) on our road trip. Definitely recommend this place!

Was this review helpful? Yes
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thank you for taking the time to write such a positive review. We appreciate that you gave us an opportunity to serve you and we look forward to you next visit. More 

Jackson, tn
Top Contributor
89 reviews 89 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Have stayed here before. Stays are 10-12 nights. This stay was definitely off the mark compared to my last stay. I located ar the rear of the hotel in the North wing, 5th floor. To get to the lobby or restaurant, it is a hike. The elevators were out of service for twice for repairs (no notice from the staff),... More 

Was this review helpful? Yes
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

We are sorry your stay did not meet up to your expectations. We were installing new elevators in our property and advised all guests of this at check-in. I apologize that you were not notified. If you care to contact me @michael@hiknoxville.com about your housekeeping service with your room number and stay dates, I would be able to address those... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Room was very nice (especially for the price) and the staff was great. The gold star goes to the catered meal! Chef Ed makes the best lasagna ever. Talisa and Teresa greet you with a breakfast buffet that rocks and a whole lot of smiles.

Was this review helpful? Yes
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thanks for the kind words about our staff and our culinary team. We feel we have one of the best Chef's in Knoxville with Ed. We appreciate that you gave us the chance to serve you and look forward to doing it again soon. More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was a surprising standout among Holiday Inns. It felt more like a regular hotel, with a large and attractive lobby. Our room was lovely and the food in both the restaurant on the premises and in the breakfast room was excellent, with prompt and friendly service. We were so impressed with the entire experience we asked to talk... More 

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Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Wow! What an awesome review. We are thankful that you chose to stay with us and gave us the opportunity to serve you. We are very proud of our property and team, and I agree our Chef Ed and his culinary team do a fantastic job. We look forward to seeing you again...thanks again for the great review! More 

Columbus, Ohio
Contributor
18 reviews 18 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived at the end of an ice storm in Knoxville. The hotel was under-staffed, but those who were there made everything go smoothly. The restaurant in the hotel was very good - nice food and good beer selection! Not expensive. We could hear a bit of highway noise, but we chose this location because of the easy on/off. It... More 

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Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thanks for taking the time to write such a nice review about our property and team. We appreciate that you gave us the chance to serve you and we look forward to your next visit. More 

Morristown, Tennessee
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this property several times and I thought that I had already written a few reviews but I guess not. I work in the general area of this hotel and stay here often when they are calling for/or it is already a bad weather day. The hotel has recently went through a remodel and they did a... More 

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Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thank you for writing such an in-depth and complimentary review. We appreciate your loyalty and are thrilled that you have liked the changes. We have made a large investment to give our guests the experience at our property that they deserve. We surely look forward to seeing you again soon. More 

1 review
4 of 5 stars Reviewed February 24, 2015

Teresa and Juniece from the breakfast stuff were the best. A lot of fun and brighten a snowy day. 😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄

Was this review helpful? Yes
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thanks so much for taking the time to write a review for our property. we are blessed to have Teresa and Junice on our team. They do a fantastic job. We hope to see you again soon! More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 23, 2015

We booked this hotel solely based on the fact that it had indoor pool which was advertised as heated. I even called the hotel prior to booking the room to double check that fact. We were 2 families travelling with 5 small children and wanted to make sure they were going to be able to use it. To make the... More 

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Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

We are sorry you found the temperature in the pool unsatisfactory. I have reviewed this with our Chief Engineer and our pool is constantly kept at 84 degrees which is the standard heated temperature for an indoor pool and it is monitored several times during the day. Once again we apologize for your dissatisfaction and will monitor this closely. We... More 

Harrogate, Tennessee United States
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 23, 2015 via mobile

My husband and I stayed here with our 10 week old daughter from Friday February 20-Sunday February 22. The hotel was very nice and clean and staff was very friendly and helpful. We had great help from the front desk workers Matt on Friday and Justin on Saturday. We had an issue with the first room we checked into (ceiling... More 

Was this review helpful? Yes
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thank you so much for taking the time to write such a wonderful and in-depth review on our property. Our team will certainly enjoy reading your compliments. We are thankful you chose to stay with us and we look forward to your next visit. Stay warm and see you soon! More 

Top Contributor
57 reviews 57 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 16, 2015

We were on our way to Florida and were stoping to take a break to get some sleep, like 4 hours to be exact. They charged us the full rate about $100. I have been to a few holiday inns and this was one of the dirtier ones. Chose the choice hotels in the area.

Was this review helpful? Yes
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

We are sorry that in your opinion you found our hotel dirty. We take great pride in the cleanliness of our property and you will see many compliments on Trip Advisor mentioning our cleanliness. As for the charge for your room all rooms are rented for the agreed upon price at check-in. We do base your rate on how many... More 

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