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All 91 Knoxville hotels

Hilton Knoxville

3.5 of 5 Hotel   |   501 West Church Avenue, Knoxville, TN 37902-2591
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71%
Ranked #32 of 91 hotels in Knoxville
Certificate of Excellence 2013
A recent review
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429 people have reviewed this hotel

Traveler rating
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    79
    31
    19
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95
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167
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Top Contributor
75 reviews 75 reviews
56 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Excellent Customer Service which impressed me because I looked awful. My driver had managed to get me out of a bad ice storm where I had been w/o power to where I had to work. I was thrilled to take a shower and then head to concierge lounge. Great service and friendliness in the lounge. My room was great....able to... More

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Knoxville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I love this place because I can always walk anywhere I need to go. Rarely have I ever had an issue and I find it to be the best of all chain hotels in Knoxville. The only knock I would give would be things are a little expensive in the bar. Save some money and walk two blocks to eat... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We ate and drank at the Garden Grill and Bar and our bartender was Walter. He was an excellent bartender/server and very polite and sociable. I would recommend others to visit this hotel and make sure to eat at the Garden.

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are truly grateful for your business. Sincerely, More

Longwood, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW credit card Amex Card Member Review

Overall a great hotel I have stayed here many times. My only really complaint is that if you are staying in a room on the south side. Its a long walk from the Elevators and the wind coming off the field can be very loud in the room

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for continuing to choose our hotel for your travel needs to Knoxville. We are always thankful to have guests return to our property. I trust that we will be able to place you on the side of the hotel that fits your preferences for your future stays. We look forward to continuing to serve you in... More

Columbus, Ohio
Top Contributor
90 reviews 90 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

It is right across the street from the convention center, and parking is under the hotel with valet or self park.. It is a little older, but you wouldn't know it. The rooms are comfortable and well appointed. The first floor has a restaurant and a pub where you can also get food. There was not a soul in the... More

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just wanted to take a moment and thank you for your feedback on our property. We are pleased that you enjoyed your stay with us and we hope to see you back soon. Sincerely, More

Mankato, Minnesota
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful location in downtown Knoxville where you can walk most places. The functionality of our shower has been first rate- a test for me to see if common sense works in operating mechanical things. Nice view from our 15th floor room. Parking is a tad spendy but convenience costs something.

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your thoughts with us and we are truly thankful that you enjoyed your stay. I trust you will think of us again for any future travels to the Knoxville area. Sincerely, More

Lexington, Kentucky
Contributor
15 reviews 15 reviews
12 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This is a full service Hilton and IMO is the best hotel option in Knoxville. Conveniently located within a couple blocks of the square right downtown. Close to UT and Interstate too. Concierge is pretty nice. food in restaurant is pretty good too, rooms are nice, pool is great in summer.

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing to stay at our hotel and for sharing your experience with others. We are truly grateful for your business and trust that we will see you back soon. Sincerely More

New Orleans, Louisiana
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are very nice and clean. The service is pretty good. Valets are expedient. It's right in the middle of downtown Knoxville close to done pretty good bars and restaurants. Breakfast is ok, but pricey for what our is.

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you very much for telling us about your experience. We are delighted that you enjoyed your stay. You will be pleased to know that we are in the roll out stages of upgrading our breakfast experience. I feel confident that we will address your concerns through this process. We look forward to serving you again in the... More

Sarasota
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here six nights and feel it is necessary to review it. Given my circumstances this was a superb location to stay. Market Square was very close, and there were many restaurants nearby as well as a few attractions. One positive thing was that the service here was super. All of the folks were bending over backwards to be helpful.... More

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, We just wanted to thank you for taking the time to let us know about your stay. I am very pleased that you enjoyed your interaction with our associates as they are the key ingredient to our success. I do apologize for the noise level mentioned and we will review that issue within our rooms. Again, we appreciate... More

Senior Contributor
28 reviews 28 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Horrible experience...RUN. I'm not picky generally. Room wasn't ready. They were supposed to contact me. They never did. Staff is horrible. Arrived at 10 am. Showed back up at 8:00 pm, still no room confirmation. Ordered wings in bar...joke. My experience couldn't have been worse. Stay away!!!!!!

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your experience with us. Guest feedback is an important part of our ability to continue to improve the service experience we provide for our guests. I am truly sorry that you experienced some problems during your stay. We will certainly review our procedures in these situations and work to avoid such occurrences in the... More

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Additional Information about Hilton Knoxville

Also Known As:
Hilton Knoxville Hotel
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Knoxville Hilton
Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Knoxville
#27 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
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