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Hilton Knoxville

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501 West Church Avenue, Knoxville, TN 37902-2591
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Hilton Knoxville
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Hilton Knoxville
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651 reviews from our community

Traveler rating
    250
    214
    118
    44
    25
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148
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252
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Knoxville, Tennessee, Usa
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

I checked in on a Wednesday and right off the bat had to change rooms because there were crumbs on the floor and the pillows were dented as if someone has already been on them. The front desk was great about the change, though. Take note that, unlike most other Hiltons, the Executive levels don't have the Concierge Suite right... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your trip to Knoxville. I was pleased to see that you enjoyed your interaction with our team members. I will commit to addressing the coffee being replenished in the guest room. I share your passion and need for coffee and appreciate your professionalism in pointing out all aspects of your stay. I trust that... More 

Durham, NC
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is great! Close to downtown and the university- walking distance to both. The staff is excellent. There is a Starbucks in the lobby. They even give orange toothbrushes if you forget yours. For special events at the university, such as orientation and graduation, they have great rates. Very happy with our stays here. There is free parking for... More 

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for the wonderful review from your recent stay at our hotel. We are grateful to hear back from you on your stay. You will also be pleased to know that our hotel is indeed a certified Green Leader with Trip Advisor. We thank you for your business and will look forward to your return. Sincerely, Paul... More 

Marietta, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff in every area of the hotel was absolutely phenomenal. The rooms were super clean and well stocked. The food in the restaurant was delicious and the servers were very attentive. The ladies in the bar took wonderful care of us and we thoroughly enjoyed our experience there. There is a Starbucks in the lobby and the folks behind... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing our hotel and we are so pleased that you had such a great experience. We will continue to strive as a team to ensure we maintain that level of service going forward. Sincerely, Paul Jordan General Manager More 

Monterey, Tennessee
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were here for the biscuit festival weekend and stayed 2 nights a friday and saturday. The staff was perfect we were greeted and most of the workers seemed to care whether we were there or not. The valets parkers were especially nice opening doors getting bags and even running out to the car for us when we forgot an... More 

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at our hotel. We are so thankful when our guests allow us the opportunity to hear from them. I am pleased that you enjoyed your time in Knoxville. We will take swift steps to ensure that we address the items you mentioned in your review. We... More 

Nashville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The concierge staff were amazing. They recommended several restaurants in the area and the one we chose (Cheseapeake's) was fantastic. The room was amazing; the bed was heavenly. The internet connection was better than at my house. I was easily able to stream video for an online meeting. Wish I could have stayed more than one night!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your kind words on our hotel and the associates. It truly makes up happy to know that we had an impact on your stay. Sincerely, Paul Jordan General Manager More 

Mexico
Top Contributor
181 reviews 181 reviews
21 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at the Hilton for a few nights last weekend. Service was great by lobby staff. We had upgraded to the executive floor which gives you access to a great breakfast buffet. But the housekeeping service was slow (3pm?) and the hallways were dirty. Rooms and bathrooms are cramped although they do try to mauve you decent amenities. Wish... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your professional feedback on your hotel. We will utilize your comments to drive our team and our facility forward. We will address the areas you mentioned and will look forward to your return. Sincerely, Paul Jordan General Manager More 

1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel itself is nice enough. It has some age to it, but it seemed to be well maintained. The staff was very friendly and very professional. If I was just rating them, they would get 5 stars. But my problem was with the fact that on top of the room rate and taxes, there's also a $25 per night... More 

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for giving us your professional feedback on your stay with us. I did see that although you had a positive experience with our service that you were displeased with a $25.00 charge that was included on your room. We do not have any miscellaneous fees that are added to our rooms. If you reach back out... More 

Montgomery, Alabama
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is a very average Hilton. The staff was nice. The rooms are ok, the bed was very comfortable. The bath room was very small. The hhonors room was very average but the service was great. The breakfast buffet was nice but still average, not sure what it cost though. The best thing about this hotel is you can walk... More 

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I was reading your review and noticed that you mentioned an issue with valet service at our hotel. If will reach out to me I will take the necessary steps to ensure we review your incident and get things resolved in a productive manner. I do understand your frustration and sincerely want you to know that we want... More 

Tullahoma, Tennessee
Top Contributor
53 reviews 53 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is good for downtown or UT campus events if you can't stand to drive, but like many downtown hotels, you are paying for the location, the lobby, and not much else. Foot access to UT via pedestrian bridge and greenway is very good. Our 9th-floor room was kind of plain and tired-looking, but had a nice view! Nothing... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your experience with us and other travelers. It truly is appreciated. Although I was pleased to see that you found positive aspects of our hotel. I was disheartened to see your comments about the overall perception. There are certainly positive things happening currently at the hotel that will undoubtedly address those concerns. As for... More 

Tennessee
1 review
1 of 5 stars Reviewed 1 week ago

I had a confirmed reservation with this hotel for a king room. I had personally contacted the hotel directly the day before my arrival and requested they hold my room as I would be arriving after midnight. In addition, on the day before my arrival, I had pre-checked in via the Hilton Honors web-site. Yet upon my arrival, my king... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Valued Guest, I appreciate your candid review of your recent stay with our hotel. I apologize for the room assignment not meeting your expectations as comfort and safety is my highest priority for our guests. While room type requests cannot be met every time, I have reviewed your comments with our front desk team. I do recall this instance... More 

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