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All 88 Knoxville hotels

Hilton Knoxville

3.5 of 5 Hotel   |   501 West Church Avenue, Knoxville, TN 37902-2591
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72%
Ranked #27 of 88 hotels in Knoxville
A recent review
5 of 5 stars reviewed 6 days ago
Marcus L Asheville, North Carolina
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503 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Asheville, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Hilton Knoxville is simply the place to stay while in town. The location of the property is great. Very close to downtown attractions and restaurants. The staff is very friendly and the full service Starbucks in the lobby is wonderful. My room was on the executive floor. It was very clean and quiet. I highly recommend this hotel to... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for such a wonderful review of our hotel. What a pleasure to hear and share with our team. We really do care and appreciate each of our guests. It is comments like yours that make us strive to continue to improve. We will certainly look forward to your return. Sincerely, Paul Jordan General Manager More

San Diego, California
1 review
5 of 5 stars Reviewed 1 week ago

I had to find a conference room for a depositon somewhere in Knoxville for a San Diego attorney client of ours. I wasn't there in person, but i booked everything for them. Becky Vidal, the director of catering, was my contact and she was great and very helpful getting everything set up. I don't get many requests for conference rooms... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank your for choosing our hotel for your meeting needs and thank you for the kind words that you expressed about your experience. We look forward to serving you in the future. Sincerely, Paul Jordan General Manager More

Tiger, Georgia, United States
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location for walking to downtown Knoxville attractions. Friendly and helpful staff. Room was very nice and beds were very plush and comfortable. Star Bucks in the lobby was an added treat for morning coffee. Restaurant looked very nice but we did not eat there.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for the wonderful things that you stated about our hotel and the associates. We are pleased that you enjoyed your stay and we look forward your return. Paul Jordan General Manager More

Fort Lauderdale
Top Contributor
104 reviews 104 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

After driving for 10 hours, I just wanted to get to my room and order room service and get some rest. Well, my room was located right next to the pool so at first I heard screaming kids at around 7pm. I thought I'd give it time and they go away. Then, it stormed, thankfully, so the kids did leave.... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your feedback on our hotel. I do apologize about the noise issues that you experienced during your stay. If you would like to reach out to me I would be happy to speak with you about the specifics of your stay with us. We simply want you to be happy and will make certain that... More

Knoxville, Tennessee
1 review
3 of 5 stars Reviewed 1 week ago via mobile

The hotel was very nice and clean. The hotel staff were very friendly and accommodating. The only negative that I will say is that the orange martini had a very rude and unfriendly staff. The ladies working behind the bar acted as though it was a hassle to wait on us. The young man working the Starbucks counter was just... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I want to thank you for letting us know about your stay at our hotel. Although I appreciate your honesty I am truly sorry that we left you with the that impression of our service. Clearly if you read our reviews we are a great team that is focused on meeting the needs of our guests. I am... More

Alexandria, Virginia, Usa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One of the nicer Hiltons I have stayed in within smaller markets...friendly staff from start to finish and quality of Hilton property you would hope for in a downtown Hilton. Valet costs reasonable and they are timely. Heart of downtown for those who have time to get out!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your great experience at our hotel with fellow travelers. We are grateful to hear your feedback and look forward to your prompt return. Sincerely, Paul Jordan General Manager More

Houghton-le-Spring, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stopped off for one day on the way to Nashville, had an executive room so access to lounge which has free soft drinks and snacks, nice room, very friendly service and helpful staff. The breakfast in the exec lounge finishes at 9.00 so a little too early for us , their is a Starbucks in the hotel so at a... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to let us know about your experience at our hotel. I am pleased to hear that you enjoyed our hotel and our great city. I did take notice of your comment about the timing of the breakfast in the concierge lounge. We will make sure we review that for possible adjustment. Thank... More

Atlanta, Georgia
Contributor
14 reviews 14 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in town for a wedding, and it was good. I got my requested upgrades but was never advised of that until I had to use my get to get the elevator to work. I wasn't greeted as a diamond member. The room was nice. On the executive floor I really expected a bit more. Nothing was "bad" just... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your thoughts with us about your stay at our hotel. I am glad that you enjoyed your stay and had such positive things to say. I did notice that the room may not have fully met your expectations. You will be pleased to know that our plans to improve out hotel beginning later this... More

Charlottesville, Virginia
Top Contributor
50 reviews 50 reviews
46 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this Hilton many times in the past and enjoy staying at the Hilton Knoxville. The hotel staff are extremely pleasant and greeted me with a warm welcome. I was not upgrade per my diamond status which I found concerning and troubling. The room I received was a standard room. It was clean with enough room for the... More

Was this review helpful? Yes 1
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your experience with others after your recent stay at our hotel. I appreciate your loyalty to both the Hilton brand and to the Hilton Knoxville hotel. I do understand your concern regarding the upgrade status. There are times when the upgraded rooms have all been booked and there are limited upgrades available. We will... More

Kingston, NY
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location, pool, lobby, and Starbucks are all great at this hotel. With that said, this is obviously an older hotel that has been updated. The rooms are a decent size but the bathrooms are very small. Cleanliness was fair in the room. I was in town for a wedding and heard similar reviews of other hotel chains in the area... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your honest and professional feedback from your recent stay at our hotel. I always enjoy hearing the perspective of our experienced travelers. You will be happy to learn that we have extensive improvements coming at the end of this year for our hotel. I believe this will move our hotel forward in the eyes of... More

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Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel

78 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#12 Business Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 
Number of rooms
317

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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