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Hilton Knoxville

3.5 of 5 501 West Church Avenue, Knoxville, TN 37902-2591
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Hilton Knoxville
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Hilton Knoxville
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532 reviews from our community

Traveler rating
    202
    178
    95
    35
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Asheville, North Carolina
Top Contributor
118 reviews 118 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel was in a good location although it was smaller than expected (both rooms and hotel in general). It was clean and had been "updated" although the structure itself it showing its age. No refrigerator in room, which was odd, and the mattress was not pillow-top and didn't like the pillows either. Near several nice restaurants, the old Worlds... More

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Simpsonville, South Carolina
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
240 helpful votes 240 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I travel to the area once a year for on-campus recruiting at the University of Tennessee. This Hilton is perfect. The onsite gym was great for me as I like to work out most days and it had quite a few pieces of equipment. Parking was easy. I walked to the shopping/eating area and also to the riverfront. I couldn't... More

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Knoxville, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

In town for a business meeting held at the hotel. Front desk and valet parking was awesome - very friendly and helpful. Our business meeting accommodations were top-notch - snacks were on time and delicious. Ordered grilled chicken salad for lunches - everyone loved it.

Review collected in partnership with Hilton Hotels & Resorts

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Nashville, United States
1 review
3 of 5 stars Reviewed 1 week ago

The bathtub caulking had lots of mold in it and the tub itself looked old, worn out, and uninviting. I had a hard time figuring out how to operate the controls for the shower. The carpet seemed new in the room but wasn't installed very well because the seems where the carpet met the tile there was a large gap... More

Review collected in partnership with Hilton Hotels & Resorts

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Washington, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Hilton hotel in Knoxville, TN during a 5 day class I took there. The hotel is in a good location. The room is large in size and has all equipment in good condition. The fitness center is what I liked particularly with high quality equipment. The lobby and restaurant are good with good manus.

Review collected in partnership with Hilton Hotels & Resorts

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Gallatin, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed overnight for concert at Knoxville Civic Auditorium and Coliseum. The Hotel was a 10 min walk from the venue and only a 5 min walk from the downtown activities. 3 of us stayed in the King sweet with the sofa pull out. Very accommodating. Two of us slept in the King and one on the pull out. Room was... More

Review collected in partnership with Hilton Hotels & Resorts

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, What a pleasure to hear about your stay with us. We are pleased that you enjoyed your stay and your concert. Downtown Knoxville is such a wonderful area to enjoy. I am always thankful when travelers highlight the area for others. Thank you for your business and your feedback and we hope to see you back soon. Sincerely,... More

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Came in for the Florida - Georgia game, stayed Oct. 2 and Oct. 3. Room rate was $296 per night, not including over $50 in taxes. Supposedly 'gold' level or something? This bought you entry into the concierge room, which was really a joke (much better 2 years ago). No refrigerator in the room (there was the last time I... More

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I am thankful that you told us about your stay at our hotel since guest feedback is so vital to our success. We will address each issue that you mentioned and it is clear to me from your review that you addressed each item with a fair and professional approach. It is our job to respond to such... More

Contributor
14 reviews 14 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Back in August, we visited and everything was perfect! We didn't use valet due to some of the reviews read on here but after seeing them in action and talking to them in person, we made sure to use it this last visit in September. They were professional, courteous, and very prompt. As soon as we gave them our ticket,... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your loyalty to our hotel and thank you for your professionalism in letting us know about your issue. I am always grateful when a guest lets us know about the details of their stay. It is the very thing that helps us improve and makes us successful. We will look forward to your return in... More

Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed one night. Very nice hotel and walking distance to lots of restaurants and shops. The room was large and had a nice couch to sit on instead of bed all the time. Loved the view. All hotel staff we talked to were nice and helpful. Will definitely be staying again if ever go back.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, We are pleased that you enjoyed your stay with us and we will anxiously await your return in the near future. Thank you for your business. Sincerely, Paul Jordan General Manager More

North Pole, Alaska, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The best thing I can say about this hotel is it's proximity to the University of Tennessee stadium. Aside from Knoxville seeming somewhat destitute, upon arrival to the hotel, I assumed hotel would be decent. It wasn't. Upgrades are definitely needed, although the restaurants downstairs are fair and all staffs encountered during this weekend stay were friendly and welcoming. We... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I wanted to take a moment to thank you for giving us feedback. I know that from your comments your stay did not meet your expectations and for that I sincerely apologize. I know that hotel policies and charges can at times seem to be a burden for guests and I am understanding of that. As for the... More

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Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel

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