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All 89 Knoxville hotels

Hilton Knoxville

3.5 of 5 Hotel   |   501 West Church Avenue, Knoxville, TN 37902-2591
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73%
Ranked #27 of 89 hotels in Knoxville
A recent review
5 of 5 stars reviewed 2 days ago
Clement M Johnson City, United States
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487 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Johnson City, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Excellent motel, clean and quiet with a great view of knoxville from the upper floors. Close, safe parking garage. Downtown Knoxville outdoor mall in easy walking distance is full of interesting restaurants. Executive Lounge had an excellent breakfast.

Review collected in partnership with Hilton Hotels & Resorts

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Bethlehem, Georgia
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Booked online was told we would be charged at check out, they attempted to charge at check in. So we paid cash stayed one night and cancelled reservations. Fee for parking $13.00 wow! No restaurants in the immediate area. Hotel it's kid friendly, pool was small, lobby wad tiny compared to pictures not with the money people honestly, rooms small... More

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New Jersey
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Large hotel in the heart of downtown. Bed and pillows were extremely comfortable!! Clean room and bathroom. Staff was great. I recommend this hotel for your stay in Knoxville. We, unfortunately, had young kids in the room next to us - and we could hear them. Bring ear plugs just in case. Plus, the room price was a bit high.... More

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Nashville, Tennessee
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stay here each time I visit Knoxville. The staff and valets are great. The rooms are always clean, and the food quality from room service is excellent. I appreciate the consistency. Very convenient to Market Square or Neyland Stadium.

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1 review
5 of 5 stars Reviewed 6 days ago NEW

This is the first hotel I have actually felt comfortable in. Everything was clean and I felt I could even walk in the carpet without shoes. Often even the most "upscale" hotels are not as clean as I like. The staff was professional and friendly...very approachable and were always first to smile and make eye contact. The lady in concierge... More

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jackson
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Booked two rooms here over the weekend. Entrance was dark and unappealing to me. Checked in and wasn't told the first thing about the hotel, where the elevators were, nothing. Figured out the self parking and we all made it to the room - but no wow factor. Everything was clean. Only 3 towels for 2 double beds, so we... More

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I am thankful that you took the time to tell us about your stay with us. I do apologize that you encountered challenges during your stay. We certainly want to communicate effectively with our guest and help them enjoy all amenities that our property has to offer. We will also review our daily procedures to ensure that we... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The Hilton is my "Knoxville Home". It's great to walk into the lobby and be greeted by a familiar face who know your name!!! Sean Powell is wonderful and always goes out of his way to make me feel welcome!!

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to let us know how you feel about your experience at our hotel. It is a great pleasure to be able to review things like this with our associates. We will ensure that those you made your stay memorable have the opportunity to read your fantastic comments. Thank you for sharing. Sincerely,... More

1 review
5 of 5 stars Reviewed 1 week ago

Sean Powell and Theron have consistently made me feel welcome and assisted whenever I need help. I was away for a couple of months, but when I returned it was just like coming home! They always treat all guests with the utmost respect and courtesy!

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just taking a moment to thank you for the review you posted on our hotel. We take great pride in hearing that our guests had a great experience. I will certainly thank the associates for making your experience what it was. I trust we will see you again soon. Sincerely, Paul Jordan General Manager More

Soddy Daisy, United States
1 review
4 of 5 stars Reviewed 1 week ago

This Hilton in Knoxville, Tennessee is a great stay for business. The room was comfortable. The room service was outstanding in taste and speed of delivery. The view from the 18th floor was beautiful especially the sunsets. This was an enjoyable stay even though it was for business.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, On behalf of our team here at the Hilton Knoxville Hotel I just wanted to thank you for sharing your thoughts about our hotel. We are grateful that you chose our hotel and pleased that you enjoyed your experience. We look forward to your return. Sincerely, Paul Jordan General Manager More

Cincinnati, Ohio
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Consider this is Knoxville and how old this hotel is, this place is good enough. This hotel is at central location, Fitness facilities was good, and Starbucks at lobby was a plus. The front desk is friendly and helpfully, but room service did forget to clean my room one night. (Don't care so much about daily room service, I barely... More

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your thoughtful and professional feedback. It certainly makes a difference for us as we strive to improve our hotel for you and other travelers. I sincerely apologize for the issue with getting your room cleaned we will revisit our daily checks and balances to ensure we correct the issue going forward. We hope to see... More

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Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel

78 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Business Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 
Number of rooms
317

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