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Hilton Knoxville

3.5 of 5 501 West Church Avenue, Knoxville, TN 37902-2591
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Hilton Knoxville
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Hilton Knoxville
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609 reviews from our community

Traveler rating
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    109
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, PA
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This Hilton is perfect, has a Starbucks in lobby, martini bar and restaurant. We stayed here because we went to a Lady Vols bball game. Prices were reasonable and its a quick walk to market square, Mast general store & restaurants. The pillows are comfy too :)

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1 review
1 of 5 stars Reviewed 5 days ago NEW

My cousin checked my wife and I in beforehand so we could go straight to our room after our reception. When we arrived, the reservations office had apparently forgotten to take off the wedding couple package that I had previously booked, which I had told them to remove weeks beforehand... Since we arrived late we decided to order room service.... More 

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Greentown, Pennsylvania
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I checked in about 8pm on a Sunday. I was pleasantly surprised to be upgraded to a room on the 17th floor. Nice room, but the furniture was a bit worn. The heater/ac unit was very noisy. At about 11 pm it became extremely noisy with what sounded like a jackhammer outside my window. Every few minutes it would repeat.... More 

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Chicago, United States
1 review
2 of 5 stars Reviewed 1 week ago

If you need to do a simple overnight stay, great. The hotel works. If you have to say for any extended period of time, caution, considering the price per night: NO refrigerator in the room NO microwave You are NOT allowed to use the pushcarts for luggage...the bellhop has to do it. Heater/air conditioning is extremely noisy.

Review collected in partnership with Hilton Hotels & Resorts

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indianapolis, United States
1 review
4 of 5 stars Reviewed 1 week ago

The Hilton in Knoxville is a nice hotel near the UT campus. I strongly recommend using the hotel's valet service. It was awesome - well managed, very efficient as we never had to wait on the car. Location of the Hilton was perfect for our needs - we were in town for a Lady Vols basketball game. Room was nice,... More 

Review collected in partnership with Hilton Hotels & Resorts

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for selecting the Hilton Knoxville Hotel for your recent travel needs. We truly appreciate your business. I am glad that you had such a positive experience and thankful for all of the positives about your stay that you pointed out. In particular the valet team who made you feel so welcomed. We will consider all of... More 

Nashville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the downtown Hilton for UT parents weekend. I was able to bring my small dog, and it was the first trip I had ever spent with my dog in a hotel. Very clean hotel, kind and helpful staff. I will certainly return.

Review collected in partnership with Hilton Hotels & Resorts

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just wanted to say thank you for choosing our hotel and for sharing your impression of our team with others. We take great pride in our service and it is very motivating to hear such things from our guests. Thank you for sharing and thank you for your business. Sincerely, Paul Jordan General Manager More 

Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business visit from Australia to Oak Ridge. Very busy and popular when I was there which was a little inconvenient. Near main road so not too bad to access. Would easily stay there again!

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing the Hilton Knoxville Hotel for your recent travel needs. We consider it an honor to have you as our guests. I am thankful that you enjoyed your experience with us and that you chose to tell others about your experience. I trust we will have another opportunity to serve you again in the near... More 

Top Contributor
52 reviews 52 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The lobby is bright and has good energy. It is very welcoming and looks like it may have been recently renovated. There is a Starbucks in the lobby. We were on the 8th floor, which was quiet and had Ice and vending machines. Our room was very clean but a little dark. I was surprised there wasn't a refrigerator. The... More 

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us and fellow travelers about your experience at our hotel. We are delighted that you enjoyed your stay and appreciate the points you made. We will consider your professional feedback carefully and work to continue to improve for our valued guests. Sincerely, Paul Jordan General Manager More 

Spartanburg, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was very helpful and friendly. Room and accommodations were clean and impressive. Directions to walk from parking garage to hotel can get a little confusing, but was o.k. Beautiful hotel. Room was very clean and updated. Stayed on executive level, and was quiet throughout the evening. Front desk and staff could not be more friendly and helpful. If need,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your great experience at the Hilton Knoxville Hotel. Professional feedback is vital to our success as we strive to be a leader in the industry in the areas of service and the quality of our facilities. We will look forward to your next visit to Knoxville in the... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Modern and clean. Nice furnishing. excellent breakfast. Easy and FREE parking. View of Mountains at dawn with river was unexpectedly NICE! We would recommend for business or couples staying in Knoxville.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your wonderful experience from the Hilton Knoxville Hotel. We are pleased that you enjoyed your stay. We will look forward to your return. Sincerely, Paul Jordan General Manager More 

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Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#14 Business Hotel in Knoxville

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