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Hilton Knoxville

3.5 of 5 501 West Church Avenue, Knoxville, TN 37902-2591
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Hilton Knoxville
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Hilton Knoxville
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590 reviews from our community

Traveler rating
    227
    194
    108
    38
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hixson, Tennessee
Top Contributor
97 reviews 97 reviews
13 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed today NEW

We traveled from Chattanooga to Knoxville for a show at the Tennessee Theater this weekend and chose the Hilton for its proximity to the theater. It's really the best hotel in the area for its downtown appeal and locale. It's got 18 floors and I'm scared of heights, but we were put on the fourth floor, so that wasn't too... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

On January 27th through January 29th, 2015, I had the privilege of being catered to at the downtown Hilton Hotel by everyone from Theron, the helpful front desk clerk to the General Manager, Paul Jordan. If you are going to stay anywhere in Knoxville, I would highly recommend you stay at the Hilton downtown. I promise you will look forward... More 

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Atlanta,Ga
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I visited the Hilton On Jan 23,upon leaving on Jan 23 I left my purse in the lobby ,didnt realize it until i was 2 hrs away ,I called and spoke with Taylor her said we do have a purse,I said can you please mail it to me ,he said no problem I will get that in the mail to... More 

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BRISTOL
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I booked the Knoxville Hilton as my normal place (Marriott) was booked. The entrance was a little awkward and you have to ask for a luggage cart as they are not provided in the lobby. The bellhop HAS to load the luggage and take it to your room for you while you go park the car in the parking garage.... More 

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your thoughts with us about your stay. It is a privilege to hear the thoughts of experienced travelers especially when they present their thoughts in a fair and objective manner. We are pleased that you had positive things to say about our hotel. We are also working on some solutions to address the very... More 

Greenville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Every employee at this Hilton were very helpful and genuinely wanted to make our stay the best they could. Our questions were always answered with clear and concise responses. The valet, bell staff, and front desk staff were particularly hospitable.

Review collected in partnership with Hilton Hotels & Resorts

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Maryville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent in every aspect..Clean and Classy...consider this Hotel a 5 star and would recommend and stay again. Convenient and within walking distance to theatre, night life, and restaurant. Gay Street is a great place to walk down and has a lot of history.

Review collected in partnership with Hilton Hotels & Resorts

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, What a pleasure to read your comments about our hotel and great city. We are grateful that you were our guest and we will look forward to our next opportunity to serve you. Sincerely, Paul Jordan General Manager More 

Cookeville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

I could not say enough about our experience at this hotel. From the organizing of the conference to the meals, to the rooms, everything was perfect. We had a wonderful experience with a party of about 30 people. Above all things, the staff is the asset here at the Hilton. Every person spoke, smiled and was friendly. They had everything... More 

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to let us and others know about your stay with us. We take great pride in the service delivery of our team. It is motivating for us to hear from our guests that they had a great experience. Thank you for your business and I trust we will have another opportunity to... More 

Senior Contributor
38 reviews 38 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

nothing really fantastic about this place, but nice for an overnight for convention center event. Very close and easy walk. Rooms are typical. Bathrooms small...but beds were comfortable. A bit noisy at night with convention attendees and street noise (it is a downtown hotel after all) but the staff is very friendly and helpful and I would choose to stay... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your professional and thoughtful feedback on your stay at our hotel. It is always a pleasure to hear from our experienced travelers that can speak to their points of view so well. I was delighted to see that your interaction with our associates was a highlight. You will also be pleased to know that we... More 

Harrison, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been coming to the downtown Hilton for 4 years now. During that time, Theron and Gevena have always treated me like family and went out of their way to ensure I am satisfied. It means a lot to be greater by name and be asked about my family and relatives they have met through the years. Thank you... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your comments about our hotel and team. We truly appreciate your business and we hope have another opportunity to serve you in the near future. Sincerely, Paul Jordan General Manager More 

Wroclaw, Poland
Contributor
17 reviews 17 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The AC wasn't working correctly. There wasn't a fridge in the room. The pool was for small children's. Room was clean, the room service was fast and good. There was not in the hotel restaurant any gluten free food. Good place to stay and visit the downtown and other places.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your comments about our hotel and team. We will take your comments and work to improve the areas you mentioned to ensure they exceed our guests expectations. We truly appreciate your business and we hope have another opportunity to serve you in the near future. Sincerely, Paul Jordan General... More 

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Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#14 Business Hotel in Knoxville

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