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Hilton Knoxville

Certificate of Excellence
GreenLeadersSilver level
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501 West Church Avenue, Knoxville, TN 37902-2591
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1 room 1 guest
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Hilton Knoxville
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726 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nicholasville, Kentucky, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I found the check in to be very easy. Front desk was efficient and helpful. I asked for recommendations for places to eat within walking distance and was given several very good restaurants. There are several points for interest within walking distance. The hotel room was comfortable and clean as was the pool and exercise facilities.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean. Updated decor. Love love love those beds. Parking is in the garage behind hotel. There is no access to the hotel from the garage. Must go to ground level and walk around to hotel entrance. $12 for self parking & $16? or $18? for valet, just save yourself the hassle and do valet. If you're up for walking,... More 

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Jacksonville, Florida
Level Contributor
205 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton Knoxville last weekend for one night. Parking is confusing to say the least. You have several options to park. We decided to self park after seeing that valet was $18 so we pulled ahead only to see that you have to have your room information prior to self park. We circled back around and decided... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your thoughts with us from your recent stay. I am pleased that you enjoyed the hotel and your interactions with our associates. I am sorry that the noise from downtown became part of the equation. I trust that the overall stay was one that would bring you back again in the future. Sincerely, Paul... More 

Knoxville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a very solid/nice hotel as most Hilton properties are. The things that take it over the top are the convenience of the location (right downtown, walking distance to Market square and dozens of restaurants) and the pet-friendly aspect. We didn't take advantage of that for this trip but $50 regardless of stay length and the overall comfort on... More 

Review collected in partnership with Hilton Hotels & Resorts

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, We are grateful for the wonderful review that you posted for our hotel. What a pleasure to hear from our guests. We could not be more pleased to know that we assist you in having a great visit to our city. I trust that we will have you back with is in the near future. Sincerely, Paul Jordan... More 

Tennessee
Level Contributor
116 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was very nice. The rooms were comfy and very clean. I remember that the outlets were not very plentiful though : / There is an extra charge for the breakfast buffet; it was like $15 per person, however the buffet offered an omelet making station which was good. They had a variety of cereal, pastries, and the usual... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for giving us your feedback. We are grateful to hear from our guests. We are truly appreciative of your business and we will look forward to your return. Sincerely, Paul Jordan General Manager More 

Florida
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for one night while touring UT. The location is excellent for enjoying the downtown area, however the parking garage is located around the corner from the hotel. They provide a card to exit the garage but it didn't work for us or the person in front of us so it was slightly inconvenient to return to hotel... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your thoughts with us. All guest feedback is vital to our hotel and we truly are grateful for your business and your thoughts from your stay. Please know that we are in the process of addressing the items you mentioned to ensure that area is at the level of all the other improvements we... More 

Carmel, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff and service at the Knoxville Hilton is off the charts! The location is very convenient to the University of Tennessee and downtown Knoxville has a lot to offer in the way of food and entertainment. I will definitely stay here again when the Vols play Bama.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your feedback and we are delighted that you had such a wonderful experience at our hotel. It is very thoughtful of you to say such nice things about our associates and we will look forward to your prompt return. Sincerely, Paul Jordan General Manager More 

Richmond, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Enjoyed my stay... Very clean. Will stay again. Bartender was nice. Was upgraded because they needed the room. Very nice view of Knoxville. Close to nice restaurants and shops and even a movie theatre.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you taking the time to say great things about our hotel and our team. We take great pride in our service and are truly thankful to hear from guests about their experiences. We hope to see you back with us soon. Sincerely, Paul Jordan General Manager More 

Atlanta, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I highly recommend this hotel. We had a wonderful experience staying here. I chose this hotel because it was close to the Tennessee Theater where we were attending a concert. The staff were kind and accommodating. The Starbucks in the lobby was a real bonus.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for a great review on our hotel from your recent stay at our hotel. I am always delighted to hear from our guests. We will look forward to your return. Sincerely, Paul Jordan General Manager More 

Pittsburgh, PA
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is right in downtown Knoxville. So you can walk to all of the restaurants, shops, and art pieces. There is also a Starbucks in the lobby(only one in town) Didn't eat there because I wanted to eat at the local places but the bar was really nice. Had a few drinks there one night.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, On behalf of our entire team I thank you for a wonderful review of our hotel and your experience. We strive to achieve just that we each of our guests and are delighted to hear back from them after their stay. Please join us again and the future and thank you for your business. Sincerely, Paul Jordan General... More 

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