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All 91 Knoxville hotels

Hilton Knoxville

3.5 of 5 Hotel   |   501 West Church Avenue, Knoxville, TN 37902-2591
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71%
Ranked #31 of 91 hotels in Knoxville
Certificate of Excellence 2013
A recent review
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431 people have reviewed this hotel

Traveler rating
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    31
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95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great loc, two blocks from the center of town and very near the UT football stadium. Checked in on a busy Sat afternoon, and the staff was very helpful and attentive. Older hotel but nicely updated. Best of all- complimentary Internet in your room! Nice to avoid that all to frequent high-end hotel wireless fee.

Was this review helpful? Yes 1
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, We are truly grateful for your business and your professional feedback that you provided to us and your fellow travelers. We will anxiously await your next trip to our city. Sincerely, More

Top Contributor
75 reviews 75 reviews
56 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Excellent Customer Service which impressed me because I looked awful. My driver had managed to get me out of a bad ice storm where I had been w/o power to where I had to work. I was thrilled to take a shower and then head to concierge lounge. Great service and friendliness in the lounge. My room was great....able to... More

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just taking a moment to thank you for telling us about your trip to our hotel. We are delighted that you enjoyed your time with us. We look forward to our next opportunity to serve you. Paul More

Knoxville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I love this place because I can always walk anywhere I need to go. Rarely have I ever had an issue and I find it to be the best of all chain hotels in Knoxville. The only knock I would give would be things are a little expensive in the bar. Save some money and walk two blocks to eat... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at our hotel. We are grateful for your business and your feedback. We will take the time to review our bar area including our happy hour pricing and beyond to ensure we are offering the best value possible for our guests. Thank you again. Sincerely, More

Louisville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was dissatisfied with parking and the explanation of how to use the parking facility when I checked in. Also the price of parking is too high here. However, the bathroom was very clean as were the linens, and that's most important to me.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your experience with us. We will take your comments on our parking and look to improve that area for our guests. We are pleased that you enjoyed the service you received at the hotel and we look forward to serving you again in the future. Sincerely, More

2 reviews
5 of 5 stars Reviewed 1 week ago

We ate and drank at the Garden Grill and Bar and our bartender was Walter. He was an excellent bartender/server and very polite and sociable. I would recommend others to visit this hotel and make sure to eat at the Garden.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are truly grateful for your business. Sincerely, More

Longwood, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

Overall a great hotel I have stayed here many times. My only really complaint is that if you are staying in a room on the south side. Its a long walk from the Elevators and the wind coming off the field can be very loud in the room

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for continuing to choose our hotel for your travel needs to Knoxville. We are always thankful to have guests return to our property. I trust that we will be able to place you on the side of the hotel that fits your preferences for your future stays. We look forward to continuing to serve you in... More

Columbus, Ohio
Top Contributor
90 reviews 90 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

It is right across the street from the convention center, and parking is under the hotel with valet or self park.. It is a little older, but you wouldn't know it. The rooms are comfortable and well appointed. The first floor has a restaurant and a pub where you can also get food. There was not a soul in the... More

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PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just wanted to take a moment and thank you for your feedback on our property. We are pleased that you enjoyed your stay with us and we hope to see you back soon. Sincerely, More

Mankato, Minnesota
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful location in downtown Knoxville where you can walk most places. The functionality of our shower has been first rate- a test for me to see if common sense works in operating mechanical things. Nice view from our 15th floor room. Parking is a tad spendy but convenience costs something.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for sharing your thoughts with us and we are truly thankful that you enjoyed your stay. I trust you will think of us again for any future travels to the Knoxville area. Sincerely, More

Lexington, Kentucky
Contributor
15 reviews 15 reviews
12 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This is a full service Hilton and IMO is the best hotel option in Knoxville. Conveniently located within a couple blocks of the square right downtown. Close to UT and Interstate too. Concierge is pretty nice. food in restaurant is pretty good too, rooms are nice, pool is great in summer.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing to stay at our hotel and for sharing your experience with others. We are truly grateful for your business and trust that we will see you back soon. Sincerely More

New Orleans, Louisiana
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are very nice and clean. The service is pretty good. Valets are expedient. It's right in the middle of downtown Knoxville close to done pretty good bars and restaurants. Breakfast is ok, but pricey for what our is.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you very much for telling us about your experience. We are delighted that you enjoyed your stay. You will be pleased to know that we are in the roll out stages of upgrading our breakfast experience. I feel confident that we will address your concerns through this process. We look forward to serving you again in the... More

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Additional Information about Hilton Knoxville

Also Known As:
Hilton Knoxville Hotel
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Knoxville Hilton
Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
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