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Hilton Knoxville

3.5 of 5 501 West Church Avenue, Knoxville, TN 37902-2591
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Hilton Knoxville
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Hilton Knoxville
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584 reviews from our community

Traveler rating
    223
    192
    108
    38
    23
See reviews for
139
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225
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cookeville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago NEW

I could not say enough about our experience at this hotel. From the organizing of the conference to the meals, to the rooms, everything was perfect. We had a wonderful experience with a party of about 30 people. Above all things, the staff is the asset here at the Hilton. Every person spoke, smiled and was friendly. They had everything... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to let us and others know about your stay with us. We take great pride in the service delivery of our team. It is motivating for us to hear from our guests that they had a great experience. Thank you for your business and I trust we will have another opportunity to... More 

Senior Contributor
38 reviews 38 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

nothing really fantastic about this place, but nice for an overnight for convention center event. Very close and easy walk. Rooms are typical. Bathrooms small...but beds were comfortable. A bit noisy at night with convention attendees and street noise (it is a downtown hotel after all) but the staff is very friendly and helpful and I would choose to stay... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your professional and thoughtful feedback on your stay at our hotel. It is always a pleasure to hear from our experienced travelers that can speak to their points of view so well. I was delighted to see that your interaction with our associates was a highlight. You will also be pleased to know that we... More 

Harrison, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been coming to the downtown Hilton for 4 years now. During that time, Theron and Gevena have always treated me like family and went out of their way to ensure I am satisfied. It means a lot to be greater by name and be asked about my family and relatives they have met through the years. Thank you... More 

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your comments about our hotel and team. We truly appreciate your business and we hope have another opportunity to serve you in the near future. Sincerely, Paul Jordan General Manager More 

Wroclaw, Poland
Contributor
17 reviews 17 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The AC wasn't working correctly. There wasn't a fridge in the room. The pool was for small children's. Room was clean, the room service was fast and good. There was not in the hotel restaurant any gluten free food. Good place to stay and visit the downtown and other places.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your comments about our hotel and team. We will take your comments and work to improve the areas you mentioned to ensure they exceed our guests expectations. We truly appreciate your business and we hope have another opportunity to serve you in the near future. Sincerely, Paul Jordan General... More 

Knoxville, TN
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went to the Hilton for a package deal on New Year's eve. I received a hotel room on New year's eve, a shuttle bus back and forth to the old city, and a wristband for 2 to 8 nightclubs admission (each club would have been $10 - $15 ea. person cover charge). I received this all for $ 99... More 

Was this review helpful? Yes 1
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your comments about our hotel and team. We truly appreciate your business and we hope have another opportunity to serve you in the near future. Sincerely, Paul Jordan General Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago

After finding this pet friendly hotel online, I called the hotel and made a reservation for that night with the hotel. I confirmed it was a pet friendly hotel and indicating my pet would be with me and we would be arriving that night (12/25) at about 2am. The person confirmed the price for me. I arrived at 3am and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for choosing our hotel for your travel needs and I am truly sorry about the confusion around our pet fee. We are proud to be pet friendly for our loyal Hilton travelers but do add the fee to ensure we maintain the rooms according to Hilton Standards. We will certainly take steps to ensure that both... More 

Dallas, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Location is great! Within easy walking distance of the square. However, if you're traveling with a dog, think twice. You will be charged a $50 extra (even for small dogs under 20 lbs) and placed on floor with all other pets. It seemed the pet floor was not as well kept as others. Several stains on our ceiling and curtains.... More 

Was this review helpful? Yes 1
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just wanted to thank you for your honest and professional feedback on our hotel and our team. It is vital to our success. I am truly pleased that you enjoyed the hospitality of our team members. I will take your comments and ensure that the other items that need attention are addressed promptly. Thank you for your... More 

ohio
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed on 14th floor of the Hilton Knoxville -- quiet and comfortable king room @ $89 during the holidays. Great location -- easy and convenient self-park @ $14. Quick walk to Market Square, Mast General Store, Tupelo Honey Cafe, Downtown Grill & Brewery and all kinds of historical sites and great architecture. Hotel has an extremely friendly and helpful front... More 

Was this review helpful? Yes 2
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your comments about our hotel and team. We truly appreciate your business and we hope have another opportunity to serve you in the near future. Sincerely, Paul Jordan General Manager More 

Carmel, Indiana
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed at the Hilton, Knoxville for two days with my wife and two daughters who were excited to just relax and order room service. The rooms looked clean but as soon as the outside pillow cover came off accidentally while my kids were playing, I was disgusted. (pictures attached).The inside pillow cover had marks that looked very similar to... More 

Was this review helpful? Yes 3
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just wanted to thank you for your honest and professional feedback on our hotel and our team. It is vital to our success. I am truly pleased that you enjoyed the hospitality of our team members. I will take your comments and ensure that the other items that need attention are addressed promptly. Thank you for your... More 

Hampton
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped in the middle of a road trip and had the most accommodating staff. Room was a good size. Room plus valet and taxes were $115.00 excellent value. Everything we needed was there. Bathroom shower could use to be redone. Pillows and duvet were just what our exhausted bodies needed.

Was this review helpful? Yes
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you on behalf of our entire team for your comments about our hotel and team. We truly appreciate your business and we hope have another opportunity to serve you in the near future. Sincerely, Paul Jordan General Manager More 

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Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#13 Business Hotel in Knoxville
#29 Family Hotel in Knoxville

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