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Comfort Suites Knoxville

Certificate of Excellence
2.5 of 5
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5466 Central Ave Pike, Knoxville, TN 37912
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Comfort Suites Knoxville
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Ranked #24 of 90 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Garry S Louisville, Kentucky
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140 reviews from our community

Traveler rating
    68
    39
    19
    5
    9
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63
26
11
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I booked three rooms at the Comfort Suites North Hotel in Knoxville, TN. It was so nice that I'd go back to Knoxville and stay in that hotel exclusively each time. The suite was roomy and more than ample for our purposes. It was clean, and well kept. I really loved that Hotel. I've stayed in quite a few and... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear Garry, Thank you for taking the time to post a review about our hotel. We are certainly pleased you enjoyed your stay. We strive to make sure our hotel is accommodating as well as affordable. I was very sorry to read that you were not happy with our breakfast buffet. The issue has been addressed with our breakfast attendants,... More 

St. Petersburg, Florida
Top Contributor
102 reviews 102 reviews
56 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

I really liked this hotel. Friendly check in, stylish lobby and breakfast area, indoor pool and spa, fast wifi and true suite with a couch and work desk in the front room, bathroom in the middle and bedroom tucked in back behind double (framed wood with glass center panel) doors. My favorite feature? Flat screens in both sitting room and... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear Stephen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our service to provide... More 

Catlettsburg, Kentucky
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

Most often, one can check-in early at a hotel. We decided to take a chance and see if we could. The lady at the desk said in a snooty voice it is only 1pm, you cannot check in until 3pm. That is when I should have realized that maybe we booked the wrong hotel. We come back later on to... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Pete Patel... More 

Atlanta, Georgia
Top Contributor
77 reviews 77 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked in (Kaye at the desk was very kind) went into the room and were disappointed at the cramped 2 room suite, the bedroom was barely large enough for the king bed to fit in it and the living room wasn't much better. We were also disappointed at the dirty carpet. We decided to try to make the best... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Pete Patel... More 

Raleigh, North Carolina
Top Contributor
184 reviews 184 reviews
54 hotel reviews
257 helpful votes 257 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After checking in and seeing the location of the room I noted that it had definitely been assigned completely opposite to my reservation request. Instead of being as far away from the elevator as possible, my room was right next to it. I returned to the reservation desk and asked for a different room. All booked up according to the... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear Covertcritic, After seeing you review we are concerned that you are disappointed with your stay. You booked a Standard King Size Bed and these type of rooms are located close to the elevator. These rooms are regular size and we get many compliments on our hotel rooms. We understand you requested a different room and we explained to you... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location, right off I-75. Clean, modern rooms. Plenty of towels. Comfortable beds, decent breakfast, friendly staff, We had a suite with 2 queen beds, and a pullout couch. A half wall between the couch and beds provided a little extra privacy. Included in the room was a small refrigerator, microwave, and a makeup mirror (my wife's favorite feature ).... More 

Was this review helpful? Yes 1
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Granger, Indiana
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a not-so-good experience at another Comfort Suites two weeks before, I was hoping for something better...and ratings on TripAdvisor indicated that I probably would at this property. I was not disappointed. The extremely well done, modern lobby and breakfast area were quite welcoming. I was told it has been about 5 years since it was updated, but it looked... More 

Was this review helpful? Yes 1
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear Mr. Woody Thank you for posting a review about our hotel. It gives us great satisfaction to hear that our guests had a pleasant stay and that our staff are doing their job by making sure rooms are clean and provide friendly service. I will share your kind words with our staff so they know their hard work is... More 

Loveland, Colorado
Top Contributor
58 reviews 58 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 22, 2015

This hotel is very nice and the price is really good. The rooms are spacious and comfortable. Overall, the hotel is very clean. A full breakfast is provided, as is WiFi and an exercise room. The exercise room received new equipment the week before my arrival. An afternoon treat of chocolate chip cookies was a nice surprise. The hotel is... More 

Was this review helpful? Yes 1
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to post a review about our hotel. We are certainly pleased you enjoyed your stay. We strive to make sure our hotel is accommodating as well as affordable. Next time you are in the area, We hope that you will stop and stay with us again. Sincerely, Pete Patel Guest Relations Manager More 

Cleveland, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2015

Clean, and comfortable. The room was very large and well appointed. Very friendly staff - front desk, breakfast room, housekeeping. Close to restaurants and gas stations and right off I-75. Will stay there again.

Was this review helpful? Yes 1
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay with us. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our service to provide an exceptional experience... More 

Newport, Tennessee
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 3, 2015

I was searching for a hotel in the specific area and didn't have very high expectations when I booked the room. The entire hotel was very clean and the rooms were spacious, clean and very comfortable. Excellent value for the price.

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to post a review about our hotel. We are certainly pleased you enjoyed enjoyed your stay. We strive to make sure our hotel is accommodating as well as affordable. Next time you are in the area we hope you will stop and stay with us again. Kindest Regards, Pete Patel Guest Relations Manager More 

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