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Comfort Suites Knoxville

Certificate of Excellence
2.5 of 5
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5466 Central Ave Pike, Knoxville, TN 37912
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Comfort Suites Knoxville
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Ranked #31 of 90 Hotels in Knoxville
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
dwayne m
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161 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
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English first
  • All months
    (161)
  • Mar-May only
    (59)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (32)
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3 of 5 stars Reviewed 1 week ago

We have stayed here 1-2 nights for the last 4-5 weeks for work. The rooms are a great size for two people. The staff at the desk is very sweet but aren't able to help very much. We come into town for work and can't check into our room before 3pm. If you ask to check in early it just... More 

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Covington, Georgia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Stepping off the elevator, we encountered the most horrible odor ever. It smelled like a combination of dirty feet, old carpet and Carpet Fresh. There was no ventilation in the room, we had to turn the air on super high to be able to breathe. The room was so small and narrow it was not comfortable moving around trying to... More 

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Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was great. We had been in the van for 9 from OBX. So a late check in 6 hrs to go left. The breakfast was the best we had on vaction. They let us check out late. The staff was great. The rooms were spacious. The gave us a 10% coupon for pizza or Applebee's. Thank you again.

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Steve, Thank you for the review of our hotel. It is very rewarding to us when we see comments like yours. We are so very happy to know that you had a great stay with us and enjoyed your accommodations, our staff and the breakfast buffet. We hope that you had a wonderful vacation and we look forward to having... More 

Charlotte, North Carolina
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My stay was perfect. I stayed when this hotel was brand new, and I stayed recently... it's even better now! This hotel has been kept up. Room still looked brand new. Staff was excellent. I received a welcome package for being a Gold member. Pool and hot tub were perfect. Keep up the good work! I'll be back for sure!

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete a survey about our hotel. We are so very pleased to hear that you had a great stay with us. We appreciate all of your kind comments and your patronage. It lets us know that we are doing our job. We look forward to seeing you again very soon. Thanks so much! More 

Virginia
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Upon arrival about 3:30 P.M. (check in is 3 P.M. ) our room wasn't ready but the front desk gave us another room and it was clean and quiet although you could hear the trucks use the "Jake Brakes" periodically from the interstate. The pool was old but clean and the hot tub water was covered in foam and had... More 

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for your review of our hotel. We are happy to receive all comments/suggestions about our hotel. We take them all seriously. It is our main purpose to please our guests. Glad that you got the chance to enjoy the breakfast buffet. We appreciate your patronage and hope that you will come back and visit us again soon. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

We took the family to Myrtle Beach for a trip and stopped halfway to stay the night at a hotel. On the way there did a Super 8 which was horrible! On the way back we stayed here it was amazing and I have never had such a goodnight sleep in my life! The beds were more comfortable than the... More 

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to post a review about our hotel. We are so pleased to hear that you had a nice and enjoyable stay with us. I am also glad to know that you were pleased with our staff. We work with all staff on a daily basis to ensure that all of our guests are taken... More 

Pennsylvania
Level Contributor
4 reviews
5 of 5 stars Reviewed June 30, 2015

Arrived late and was greeted with a friendly desk staff. The hotel was packed with only 3 rooms left so definitely was a good thing we made reservations. Because the hotel was full, we ended up having to park at the far end of the back lot where the trucks park. Not terrible, just a small nuisance late at night... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to post a review about our hotel on trip advisor. We are very happy to hear that your stay with us was one that was enjoyable and comfortable. We are glad to hear that our front desk staff and housekeeping attended to your needs. We value your patronage and hope that we will be... More 

Schofield, Wisconsin
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 28, 2015

Nice rooms with a couch. Nice towels. Good shower. Friendly desk clerk. Good breakfast. Nice pool. Would stay here again if in the area or recommend to others. Had trouble with one room key. Got two more of which one of them did not work either.

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for your survey of our hotel. Our apologies for the inconvenience with the room keys. We are very pleased to know that you did enjoy your stay with us and got the chance to try our breakfast buffet. We certainly look forward to having you stay with us again soon. We value your patronage. More 

Indianapolis, IN
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 28, 2015

Stopped in here on our way back from FL. Room was clean and comfortable. Staff was friendly and the free breakfast was good. We had 6 people in a room and we all fit fine. The pool was small, but adequate for the kids to burn off a little energy. Lots of gas and food options close by too. Would... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete a survey of our hotel. We are very happy to hear that you had a enjoyable and comfortable stay with us. Glad that you enjoyed the breakfast buffet. We are sure our pool was just the thing the children needed to release some energy. Pleased to hear that they got the chance... More 

Carbondale, Illinois
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 26, 2015

We stay at a LOT of Comfort Suites - primarily due to the consistency we experience from one to another. This one was a disappointment. It is an older property that has been updated, but not completely. The lobby and breakfast area furniture is old and broken in some cases. The desk chair in our room was broken. Breakfast is... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to bring you concerns regarding your stay with us to our attention. Please accept our apologies for any inconvenience you experienced during your stay. We would like to assure you that the concerns you have raised have been addressed and the appropriate action taken. We look forward to serving your future lodging needs. More 

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