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Comfort Suites Knoxville

Certificate of Excellence
2.5 of 5
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5466 Central Ave Pike, Knoxville, TN 37912
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Comfort Suites Knoxville
Best prices for: 1 room 1 guest
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Ranked #29 of 90 Hotels in Knoxville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
rainman0720 Indianapolis, Indiana
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145 reviews from our community

Traveler rating
    70
    41
    19
    5
    10
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64
29
11
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The last two vacations my wife and I have taken, we've stayed in this hotel the first night. It's about 5 hours south of Indianapolis, and it gives us an easy second day on wherever we're going. Last year it was Myrtle Beach, this year it was Asheville. It's close to restaurants, shopping, and things to do. It's very clean... More 

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East Central Florida
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I found this property based on a posted $69 coupon rate. Check-in was fast & efficient, clean property & well-appearing grounds. The room was clean and smelled fresh, however the bed was soft bordering on uncomfortable. Fair hot water & water pressure, good amenities in the bathroom, medium soft towels. I didn't need to use the Wi-Fi as I had... More 

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to post a review about our hotel. We are certainly pleased you enjoyed your stay. We strive to make sure our hotel is accommodating as well affordable. Wishing you safe travels and hope to see you again. Sincerely, Pete Patel Guest Relations Manager More 

New York City, New York
Senior Contributor
24 reviews 24 reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 1 week ago

I came into town for a wedding. I booked 4 rooms at this hotel for my family. I was here for 5 nights and from day 1 it's been nothing but a headache with the front desk. My room wasn't ready at 4:30pm, my family was harassed on the day we were checking out and Arlene accused me of lying... More 

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete the survey about our hotel. We are very sorry to hear that you did not enjoy your stay with us. We apologize for any inconvenience you incurred during your stay We want all of our guests to get superior service and total satisfaction with their stay. So sorry things did not go... More 

Northville, MI
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

My hubby & I had been on the road for 12 hours and looking for a place to "crash" for the night. We "mistakenly" turned down the wrong street, and pulled into the Comfort Suites. (to turn around) Thought, what the heck, let's try it.. What a blessing...There happened to be a car show, in that area, and I thought... More 

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

I'm glad you were happy with your decision to stay with us while passing through Knoxville. Thank you very much for taking the time to share your experience and rating. We appreciate your patronage and hope to see you again. Pete Patel Guest Relations Manager More 

Las Vegas, Nevada
Top Contributor
183 reviews 183 reviews
37 hotel reviews
337 helpful votes 337 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very comfortable stay here. Stayed for one night during our road trip. This Comfort Suites is very clean and has been nicely renovated. We were upgraded to the suite, which was very spacious and nicely furnished. King bed / bedding was very comfortable, all the amenities in a room and on the property were in order. Bathroom... More 

Was this review helpful? Yes 1
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear USA Traveler, Thank you for taking to the time to complete a review about your recent stay with us. We appreciate your kind words regarding our rooms and location. It is nice to hear that your expectations were met and your stay was enjoyable. We look forward to seeing you again. Pete Patel Guest Relations Manager More 

Louisville, Kentucky
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

I booked three rooms at the Comfort Suites North Hotel in Knoxville, TN. It was so nice that I'd go back to Knoxville and stay in that hotel exclusively each time. The suite was roomy and more than ample for our purposes. It was clean, and well kept. I really loved that Hotel. I've stayed in quite a few and... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear Garry, Thank you for taking the time to post a review about our hotel. We are certainly pleased you enjoyed your stay. We strive to make sure our hotel is accommodating as well as affordable. I was very sorry to read that you were not happy with our breakfast buffet. The issue has been addressed with our breakfast attendants,... More 

St. Petersburg, Florida
Top Contributor
103 reviews 103 reviews
56 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 19, 2015

I really liked this hotel. Friendly check in, stylish lobby and breakfast area, indoor pool and spa, fast wifi and true suite with a couch and work desk in the front room, bathroom in the middle and bedroom tucked in back behind double (framed wood with glass center panel) doors. My favorite feature? Flat screens in both sitting room and... More 

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear Stephen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our service to provide... More 

Catlettsburg, Kentucky
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed April 15, 2015

Most often, one can check-in early at a hotel. We decided to take a chance and see if we could. The lady at the desk said in a snooty voice it is only 1pm, you cannot check in until 3pm. That is when I should have realized that maybe we booked the wrong hotel. We come back later on to... More 

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choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Pete Patel... More 

Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed April 15, 2015

We checked in (Kaye at the desk was very kind) went into the room and were disappointed at the cramped 2 room suite, the bedroom was barely large enough for the king bed to fit in it and the living room wasn't much better. We were also disappointed at the dirty carpet. We decided to try to make the best... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Pete Patel... More 

Raleigh, North Carolina
Top Contributor
184 reviews 184 reviews
54 hotel reviews
260 helpful votes 260 helpful votes
3 of 5 stars Reviewed April 14, 2015

After checking in and seeing the location of the room I noted that it had definitely been assigned completely opposite to my reservation request. Instead of being as far away from the elevator as possible, my room was right next to it. I returned to the reservation desk and asked for a different room. All booked up according to the... More 

Was this review helpful? Yes
choice k, Guest Relations Manager at Comfort Suites Knoxville, responded to this review

Dear Covertcritic, After seeing you review we are concerned that you are disappointed with your stay. You booked a Standard King Size Bed and these type of rooms are located close to the elevator. These rooms are regular size and we get many compliments on our hotel rooms. We understand you requested a different room and we explained to you... More 

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