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Comfort Suites East

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7230 Region Lane, I 40 exit 398-next to Puleo's Grille, Knoxville, TN 37914
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152 Reviews from our TripAdvisor Community

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Brookport, Illinois
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a pleasant overnight stay. I was tired and ready to rest. The clerk apologized because the room was beside the elevator. I herd nothing and slept soundly. The breakfast menu had a few problems in that they served a tasteless meat patty that turned out to be chicken.

Helpful?
Thank JudyOGrady
cdpag, Manager at Comfort Suites East, responded to this review

We want to thank you so much for staying with us at our Comfort Suites Knoxville East & for the review about your stay. We were happy to hear you had a pleasant nights rest and we also apologize over the chicken that was served in breakfast the morning of your departure for not having much of a flavor, thank... More 

JACKSON
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great stay in a clean, friendly Comfort Suite with a king bed in a separate room from living room/sofabed with 2 flat screen TV's. We also had a microwave and a refrigerator. Breakfast was good but very busy. Parking was convenient and the WIFI worked well. We would stay at this hotel again if traveling to Knoxville.

Helpful?
Thank D H
cdpag, Manager at Comfort Suites East, responded to this review

Thank you for staying with us at the Comfort Suites East Knoxville! We appreciate your business and the wonderful comments your had to say about your stay. We look forward to seeing you again soon! Sincerely, Tracy Story General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We enjoyed our stay at the Comfort Suites East. Outstanding service, welcoming staff willing to go the extra mile. Our room was in pristine condition ! Mr Clean lives here. And the price was perfect ! Would recommend. Choice Hotels makes sure that you get the best all the time .

Helpful?
1 Thank Montserrat S
cdpag, Director of Sales at Comfort Suites East, responded to this review

Thank you for staying with us at our Comfort Suites East Knoxville! It pleases us all to know that you had an Outstanding stay & that the staff service went above and beyond. We appreciate your business and reviews more that you know!! Sincerely, Tracy Story More 

Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Comfort Suites East on December 20th. I’d stayed there before and it had always been dependable. However, this time it was exceptional. STAFF – 5/5 They were hospitable, warm, friendly and seemed almost eager to see me, although I had never met any of them before. It felt a little like I had just shown up... More 

Helpful?
1 Thank Millard_Fillmore
cdpag, Manager at Comfort Suites East, responded to this review

We all want to thank you for 1st being a Loyal Repeat Customer! What a wonderful Review you had to say about our Comfort Suites!! It warms all our hearts to know that our guest have had a wonderful visit each time they stay with us. We appreciate your business and thank you for sharing your experiences with other travelers.... More 

luvmythree
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 30, 2015

My family stayed in room 213 on December 28th. PROS: very friendly and helpful desk clerks, small clean pool, clean sheets, good breakfast, very firm mattress, great free wifi connection, easy access to I-40, safe exit with little traffic, lots of restaurants at exit. CONS: holes in carpet, peeling wallpaper with mold around it, mold around tile on floor, peeling... More 

Helpful?
Thank luvmythree
cdpag, Manager at Comfort Suites East, responded to this review

Thank you for staying with us at our Comfort Suites East Knoxville, Tenn. We also want to thank you for sharing the pros & cons about your stay. Its always great getting the good reviews, but also reviews that can help us improve. Your satisfaction is very important to us. This is a non-smoking hotel, we do charge a fee... More 

Burlington, NC
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 18, 2015 via mobile

So far so good! Have gotten checked in by the nice ladies at the desk, and the room is very spacious and clean! Bed is very comfortable to relax on. If you are a coffee drinker, there is a Keurig in the room. Complimentary hot breakfast will be served in the morning.

Helpful?
Thank keithsvideoservice
cdpag, General Manager at Comfort Suites East, responded to this review

Thank you for choosing our Comfort Suites to stay at during the family wedding you were attending in Knoxville. We hope that the remaining of your stay was as good as the beginning. We hope that if you are ever back in Knoxville, you will stay with us again. Sincerely, Tracy Story General Manager More 

Tampa, Florida
Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed December 13, 2015

I'm a travel that I stayed at fairmont in san francisco Ca ,copley Hilton in Boston , Down to lower price range hotel there are all the same to me as far hospetelatie . Costumer friendly smile and helpful acommedations means a lot to anyone . I stayed at this place for 3knights after my second knight a started complain... More 

Helpful?
Thank jrego
cdpag, General Manager at Comfort Suites East, responded to this review

I do apologize over the experience you had during your stay. Not sure what happened, I do know we don't have battery backup on all electric throughout the hotel, we do have emergency lighting throughout the hotel/stairways for when or if electric goes out. Our bedding, we do have Choice approved mattresses with the upgraded 24oz mattress pads. Our staff... More 

Spring Hill, Tennessee
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 22, 2015

We've stayed at this property twice and arrived even earlier to enjoy the room. Very spacious, clean rooms and comfortable beds. The front desk clerk provided great customer care during check in. Coming back for sure!

Helpful?
Thank BNAgator615
cdpag, General Manager at Comfort Suites East, responded to this review

Thank you for returning to our Comfort suites for a 2nd stay and for sharing your stay with us and other travelers. We are happy to know that both stays with us were pleasant. We look forward to seeing you again soon!! Sincerely, Tracy Story General Manager More 

Asheville, North Carolina
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 20, 2015 via mobile

Friendly staff at check-in, they had plenty of availability last minute and the room was clean and tidy. No complaints - though I never expect much out of the breakfast or coffee at any of the Choice hotels so keep that in mind. Their rewards program is definitely worth it if you travel frequently. This location was very convenient to... More 

Helpful?
Thank Brrrrett
cdpag, General Manager at Comfort Suites East, responded to this review

Thank you for staying with us and for sharing your experience of your stay with other travelers! We are pleased to hear you had a great stay and enjoyed the Keurig coffee machine that was in the room. We hope that you will be back to stay with us again soon! Sincerely, Tracy Story General Manager More 

Memphis, Tennessee
1 review
4 of 5 stars Reviewed November 11, 2015

Our whole family went to Knoxville to see a Vols game. We booked 3 rooms and stayed for 2 nights. The staff was friendly, very accomidating and put us at the end of the hall next to/and across from each other. The hotel is up to date. The pool is small, but works for younger kids. Breakfast was everything from... More 

Helpful?
Thank V F
cdpag, General Manager at Comfort Suites East, responded to this review

We want to thank you for choosing our Comfort Suites East Knoxville to stay at during your trip to Knoxville to see the Vols play!! We thank you for sharing your experience of your stay with us and the little things we can do to improve!! We strive hard to make sure that each and every guest has a pleasant... More 

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