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Four Points by Sheraton Knoxville Cumberland House

3.0 of 5 1109 White Ave, Knoxville, TN 37916
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Certificate of Excellence 2014
Four Points by Sheraton Knoxville Cumberland House
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Four Points by Sheraton Knoxville Cumberland House
Four Points by Sheraton Knoxville Cumberland House
Four Points by Sheraton Knoxville Cumberland House
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186 reviews from our community

Traveler rating
    97
    68
    15
    3
    3
See reviews for
61
35
10
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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There are newer reviews for Four Points by Sheraton Knoxville Cumberland House
See the most recent reviews
Atlanta
Top Contributor
82 reviews 82 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 29, 2014

The hotel was great. Room was very nice. Valet parking only on weekends. Bar closes early. Highly recommend. Close to stadium to walk. No nearby restaurants, must walk or drive. Rooms were very spacious with a living room and separate bedroom.

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 29, 2014

Great hotel and very affordable for how nice it is! By far the best Four Points I have stayed at. Positives - Super friendly staff Free coffee and tea all day in the lobby Nice and clean gym Comfortable beds Clean Nice bathrooms A 15 minute walk from Market Square, where you can find food, drinks, shops, live music, etc.... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear patricia m, Thank you for your review. We are very pleased you loved our hotel and liked our free amenities, services, and comfortable guest rooms. Our team is dedicated to making our guests’ stays great, so we are glad to hear that you received friendly service from our staff during your stay. Thanks again for sharing, and we hope... More 

tennessee
Top Contributor
69 reviews 69 reviews
36 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 3, 2014

Fabulous location for football games or visiting campus. You can park your car and walk! Room was small and bed was fine. Clean and had all we needed. Didn't use restaurant or other amenities so cannot commit on that.

Was this review helpful? Yes
Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 1, 2014

Great place to stay for the UT football games. Short walk compared to other locations to the stadium. Rooms were in good shape and you could tell had been renovated. The only things that could be improved was the restaurant options on site. First if your paying as much as they are getting on a football weekend, they could include... More 

Was this review helpful? Yes 1
Atlanta, GA
Contributor
12 reviews 12 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 12, 2014

My daughter and I stayed here for two nights on a father/daughter trip and had a great time. We walked through the World's Fair Park to Market Square every day and found the location great. The hotel has just been renovated and everything is new and sparkly. The staff was extremely friendly and made us feel very welcome. We had... More 

Was this review helpful? Yes 3
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for your review of your recent stay. We are so glad you and your daughter had such a great time, and our downtown location was convenient and fun. Thanks for the feedback regarding our newly renovated rooms and friendly service, as we strive to continue to be the best hotel in town it... More 

Nashville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 5, 2014

One night stay, paid by expedia nonrefundable, changed to second room due to some renovation noise (on a Sunday afternoon) 6th floor was better. Friendly staff provided city map. 20 min max pleasant easy walk to Market Square downtown to eat & roam around shops, watch performance on outdoor stage & listen to street musicians. Room was clean, in good... More 

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for providing feedback for your recent stay. We are so glad you enjoyed our convenient location in Downtown Knoxville, and our new rooms. Good news, our renovation is complete, and I do apologize that you had to change rooms for noise. Thanks again for staying with us, and we hope to see you... More 

San Antonio, Texas
Top Contributor
80 reviews 80 reviews
34 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed July 27, 2014

This was a very nice hotel but the first two rooms they gave us had a huge fan in them. One looked like the air conditioner was being fixed and the other looked like the carpet had been cleaned and they were drying it out. The manager was mortified & sent someone to check on the 3rd room before sending... More 

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for your review. We know you have many choices, and i am glad you had a chance to experience our new rooms, bar, and convenient location to the University of Tennessee. Thanks for your great rating on our bar and service. Please look us uo again on your travels, and thanks again for taking the... More 

Peoria, Illinois
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 27, 2014

Great front desk was extremely helpful with local recommendations and campus directions. The hotel is 1 block from the edge of campus, so good location to visit. They are in process of remodeling all the rooms so make sure you get a remodeled room. Rooms are nice sized. Bar is nice. We didn't have any food. We had to pay... More 

Was this review helpful? Yes 2
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for your review. We know you have many choices, and i am glad you had a chance to experience our new rooms, bar, and convenient location to the University of Tennessee. Thanks for your great rating on our bar and service. Please look us uo again on your travels, and thanks again for taking the... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 21, 2014

I just stayed for one night but it was good except the room were not really modern to what I am used to while travelling in Asia. The Bathroom at best looked like from the 90's definitely.Service was good nothing special.Food Options can be done and finished better.Service was great.

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking time to review our property. We know you have many options, and your feedback is very helpful. You will be glad to know we are renovating our guest rooms as we speek, so the next time you visit I hope you will be pleased. Thanks again for your feedback. More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

My friend and I were on a road trip, and booked the hotel over hotwire, and were delighted to see, where we were. The boy in the front was called Peason, and he was a babe. He was so incredibly helpful, and informative. I hope he received our late tip.

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for choosing our hotel and providing feedback about your stay. We know how important it is to have a great person to welcome you and provide information about the local area, and we are glad our bellmen helped you enjoy your visit. Thanks again for your review. More 

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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points
Hotel Style:
#6 Romantic Hotel in Knoxville
#15 Family Hotel in Knoxville
#21 Business Hotel in Knoxville

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