We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 89 Knoxville hotels

Four Points by Sheraton Knoxville Cumberland House

3.0 of 5 Hotel   |   1109 White Ave, Knoxville, TN 37916
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Four Points by Sheraton Knoxville Cumberland House to your Saves list
Four Points by Sheraton Knoxville Cumberland House
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
91%
Ranked #17 of 89 hotels in Knoxville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
retired43 San Antonio, Texas
  • Overview
  • Reviews (170)
  • Similar Hotels
  • Photos (11)
  • Amenities
  • Q&A
  • Room tips (30)
  • Location
  • More
Write a Review

170 people have reviewed this hotel

Traveler rating
    88
    64
    12
    3
    3
See reviews for
55
31
9
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
San Antonio, Texas
Top Contributor
73 reviews 73 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was a very nice hotel but the first two rooms they gave us had a huge fan in them. One looked like the air conditioner was being fixed and the other looked like the carpet had been cleaned and they were drying it out. The manager was mortified & sent someone to check on the 3rd room before sending... More

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for your review. We know you have many choices, and i am glad you had a chance to experience our new rooms, bar, and convenient location to the University of Tennessee. Thanks for your great rating on our bar and service. Please look us uo again on your travels, and thanks again for taking the... More

Peoria, Illinois
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great front desk was extremely helpful with local recommendations and campus directions. The hotel is 1 block from the edge of campus, so good location to visit. They are in process of remodeling all the rooms so make sure you get a remodeled room. Rooms are nice sized. Bar is nice. We didn't have any food. We had to pay... More

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for your review. We know you have many choices, and i am glad you had a chance to experience our new rooms, bar, and convenient location to the University of Tennessee. Thanks for your great rating on our bar and service. Please look us uo again on your travels, and thanks again for taking the... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I just stayed for one night but it was good except the room were not really modern to what I am used to while travelling in Asia. The Bathroom at best looked like from the 90's definitely.Service was good nothing special.Food Options can be done and finished better.Service was great.

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking time to review our property. We know you have many options, and your feedback is very helpful. You will be glad to know we are renovating our guest rooms as we speek, so the next time you visit I hope you will be pleased. Thanks again for your feedback. More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My friend and I were on a road trip, and booked the hotel over hotwire, and were delighted to see, where we were. The boy in the front was called Peason, and he was a babe. He was so incredibly helpful, and informative. I hope he received our late tip.

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for choosing our hotel and providing feedback about your stay. We know how important it is to have a great person to welcome you and provide information about the local area, and we are glad our bellmen helped you enjoy your visit. Thanks again for your review. More

Chapel Hill, North Carolina
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upgraded our room to new king suite on 7th floor Waiter at breakfast, UT student was great. Front desk very helpful. Very convenient to all major areas of Knoxville. Tons of hot water. Beds very comfortable

Was this review helpful? Yes 2
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience during your recnet stay with us. Our team enjoys it when we are able to provide upgrades, and how important that is to our travelers. Also, thank you for your feedback for our newly renovated rooms. We are committed to ensuring we continue to provide the best product &... More

Asheville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel twice (times were a year apart) and during each visit we have been very pleased. First of all, I would like to compliment the entire staff. Everyone is extremely helpful and friendly. We stayed in a newly renovated room and it was very comfortable and very clean. The hotel is also in a great... More

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Welcome back and thanks for sharing your feedback regarding your recent stay with us. Thanks for recognizing our convenient location to I-40/75 and downtown, walking distance to market Square, the Park, and the University. Most importantly, we know how important it is to receive the best service and accomidations when you travel and how valuable your family... More

Phoenix, Arizona, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were in Knoxville hosting a health fair and the location of the hotel is great. Actually the rooms were nice and the apples on the front desk were a nice touch. However, they allowed the construction crew into our room twice without a hotel employee. I just felt so utterly violated that we checked out early. The first time... More

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for takling the time to provide us with feedback regarding your recent stay. I certainly understand how important this is to you, and we want to apologize again for the incovneience you expereinced during your stay. We have adjusted 100% of your charges, and we hope you will give us another opportunity in the future... More

Hilton Head, South Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel overlooks the worlds fair park and is in a good location. You can walk over the bridge and go to numerous restaurants in the city. Rooms were small but clean and quiet with all the amenities you would expect. The bar was overly expensive for a beer.

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are so glad you enjoyed our central location downtown at the Park and walking distance to market Square. We know how important clean & comfortable rooms are for our travelers; thanks so much for sharing your feedback. We hope to see you... More

Winston Salem, North Carolina
Senior Contributor
22 reviews 22 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The beds were okay. The rooms were small. The pool is at the YMCA down the street. It was clean. There was free WiFi. We got in late, by the time we were hungry the restaurant was closed. They did have take out menus available at the front desk. It was an okay place to stay.

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued guest, Thank you for taking the time to share your feedback with us regarding your recent stay. We are gald you enjoyed our clean hotel, but it seems we could have done more. Please contact us if we can assist you further, or call us the next time you are coming to stay with us and we can... More

Winston Salem, North Carolina
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We came to Knoxville for an event at Worlds Fair Park. This location was perfect for us.The room was nice. The staff were very friendly and helpful. Upon checkout I noticed I had been charged for parking when I had not used the hotels parking but they fixed it immediately. I definitely plan on staying here again next year.

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. We know how important a clean and comfortable hotel is to you when you travel, and we are glad you were able to enjoy the central location downtown by the Wolrd's Fair Park and local restaurants. Have a great summer, and we will... More

Owners: What's your side of the story?
If you own or manage Four Points by Sheraton Knoxville Cumberland House, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Knoxville with
any amenities

Been to Four Points by Sheraton Knoxville Cumberland House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Starwood, Regatta Hotels, Orbitz, Tingo, Travelocity, BookingOdigeoWL, Booking.com, Hotels.com, Venere and Agoda so you can book your Four Points by Sheraton Knoxville Cumberland House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points

11 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Other (2)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#7 Romantic Hotel in Knoxville #12 Family Hotel in Knoxville #19 Business Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Fort Sanders Historic District, steps from the Knoxville Convention Center and University of Tennessee ... more   less 
Number of rooms
130

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer