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All 88 Knoxville hotels

Four Points by Sheraton Knoxville Cumberland House

3.0 of 5 Hotel   |   1109 White Ave, Knoxville, TN 37916
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Ranked #18 of 88 hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Verdun Atlanta, GA
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172 people have reviewed this hotel

Traveler rating
    89
    64
    13
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    3
See reviews for
57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Atlanta, GA
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here for two nights on a father/daughter trip and had a great time. We walked through the World's Fair Park to Market Square every day and found the location great. The hotel has just been renovated and everything is new and sparkly. The staff was extremely friendly and made us feel very welcome. We had... More

Was this review helpful? Yes 2
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for your review of your recent stay. We are so glad you and your daughter had such a great time, and our downtown location was convenient and fun. Thanks for the feedback regarding our newly renovated rooms and friendly service, as we strive to continue to be the best hotel in town it... More

Nashville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

One night stay, paid by expedia nonrefundable, changed to second room due to some renovation noise (on a Sunday afternoon) 6th floor was better. Friendly staff provided city map. 20 min max pleasant easy walk to Market Square downtown to eat & roam around shops, watch performance on outdoor stage & listen to street musicians. Room was clean, in good... More

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for providing feedback for your recent stay. We are so glad you enjoyed our convenient location in Downtown Knoxville, and our new rooms. Good news, our renovation is complete, and I do apologize that you had to change rooms for noise. Thanks again for staying with us, and we hope to see you... More

San Antonio, Texas
Top Contributor
73 reviews 73 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This was a very nice hotel but the first two rooms they gave us had a huge fan in them. One looked like the air conditioner was being fixed and the other looked like the carpet had been cleaned and they were drying it out. The manager was mortified & sent someone to check on the 3rd room before sending... More

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for your review. We know you have many choices, and i am glad you had a chance to experience our new rooms, bar, and convenient location to the University of Tennessee. Thanks for your great rating on our bar and service. Please look us uo again on your travels, and thanks again for taking the... More

Peoria, Illinois
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Great front desk was extremely helpful with local recommendations and campus directions. The hotel is 1 block from the edge of campus, so good location to visit. They are in process of remodeling all the rooms so make sure you get a remodeled room. Rooms are nice sized. Bar is nice. We didn't have any food. We had to pay... More

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for your review. We know you have many choices, and i am glad you had a chance to experience our new rooms, bar, and convenient location to the University of Tennessee. Thanks for your great rating on our bar and service. Please look us uo again on your travels, and thanks again for taking the... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 21, 2014

I just stayed for one night but it was good except the room were not really modern to what I am used to while travelling in Asia. The Bathroom at best looked like from the 90's definitely.Service was good nothing special.Food Options can be done and finished better.Service was great.

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking time to review our property. We know you have many options, and your feedback is very helpful. You will be glad to know we are renovating our guest rooms as we speek, so the next time you visit I hope you will be pleased. Thanks again for your feedback. More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

My friend and I were on a road trip, and booked the hotel over hotwire, and were delighted to see, where we were. The boy in the front was called Peason, and he was a babe. He was so incredibly helpful, and informative. I hope he received our late tip.

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for choosing our hotel and providing feedback about your stay. We know how important it is to have a great person to welcome you and provide information about the local area, and we are glad our bellmen helped you enjoy your visit. Thanks again for your review. More

Chapel Hill, North Carolina
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 14, 2014

Upgraded our room to new king suite on 7th floor Waiter at breakfast, UT student was great. Front desk very helpful. Very convenient to all major areas of Knoxville. Tons of hot water. Beds very comfortable

Was this review helpful? Yes 2
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience during your recnet stay with us. Our team enjoys it when we are able to provide upgrades, and how important that is to our travelers. Also, thank you for your feedback for our newly renovated rooms. We are committed to ensuring we continue to provide the best product &... More

Asheville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

We have stayed at this hotel twice (times were a year apart) and during each visit we have been very pleased. First of all, I would like to compliment the entire staff. Everyone is extremely helpful and friendly. We stayed in a newly renovated room and it was very comfortable and very clean. The hotel is also in a great... More

Was this review helpful? Yes 2
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Welcome back and thanks for sharing your feedback regarding your recent stay with us. Thanks for recognizing our convenient location to I-40/75 and downtown, walking distance to market Square, the Park, and the University. Most importantly, we know how important it is to receive the best service and accomidations when you travel and how valuable your family... More

Phoenix, Arizona, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 12, 2014

We were in Knoxville hosting a health fair and the location of the hotel is great. Actually the rooms were nice and the apples on the front desk were a nice touch. However, they allowed the construction crew into our room twice without a hotel employee. I just felt so utterly violated that we checked out early. The first time... More

Was this review helpful? Yes
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for takling the time to provide us with feedback regarding your recent stay. I certainly understand how important this is to you, and we want to apologize again for the incovneience you expereinced during your stay. We have adjusted 100% of your charges, and we hope you will give us another opportunity in the future... More

Hilton Head, South Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 12, 2014

The hotel overlooks the worlds fair park and is in a good location. You can walk over the bridge and go to numerous restaurants in the city. Rooms were small but clean and quiet with all the amenities you would expect. The bar was overly expensive for a beer.

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are so glad you enjoyed our central location downtown at the Park and walking distance to market Square. We know how important clean & comfortable rooms are for our travelers; thanks so much for sharing your feedback. We hope to see you... More

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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
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Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#8 Romantic Hotel in Knoxville #15 Family Hotel in Knoxville #20 Business Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
Number of rooms
129

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  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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