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All 91 Knoxville hotels

Four Points by Sheraton Knoxville Cumberland House

3.0 of 5 Hotel   |   1109 White Ave, Knoxville, TN 37916
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92%
Ranked #11 of 91 hotels in Knoxville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
tidetraveler1 Nashville, Tennessee
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151 people have reviewed this hotel

Traveler rating
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    56
    9
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48
28
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48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Nashville, Tennessee
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location close to campus and worlds fair attractions. It's also close to a greenway and jogging area along the river. Clean rooms and nice staff. I will stay again. I just wish there were more Sheraton facilities available in our corporate booking options.

Was this review helpful? Yes 2
Palo Alto, California
Top Contributor
119 reviews 119 reviews
34 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good hotel with easy parking in the hotel and near the museums and Worlds Fair attractions left since the 1980's. A good price, friendly service, and walking distance to Knoxville's little downtown. There is a bar and restaurant in the hotel which serves a friendly and quick breakfast. Hotel has comfortable beds, and good amenities. Apples at the check in.

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Hoover, Alabama
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed March 16, 2014

We stayed here for the first time ever during our last trip to visit the in-laws. The first thing that stands out about this location is the very helpful and friendly staff. I was especially pleased with Claude who managed to keep me in the same room after I had called to extend my stay an additional day. The hotel... More

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking the time to write such a thorough review of your experience with us on your last visit. I really appreciate you taking the time to recognize the individual effort and attention Claude gave you, he is a servant at heart, and loves to please guests just like you. Thanks for recognizing the ease... More

Kitchener, Canada
Top Contributor
91 reviews 91 reviews
46 hotel reviews
229 helpful votes 229 helpful votes
5 of 5 stars Reviewed March 12, 2014

This was my first stay at the Four Points Sheraton in Knoxville and it won't be my last. Easy access to the University of Tennessee (including Neyland Stadium and Thompson-Boling Arena) and all the pre-game venues on Cumberland. Adjacent to the World Fair Park and close to many restaurants, Clean modern rooms and an outstanding friendly and helpful staff. No... More

Was this review helpful? Yes 2
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write such a thorough review on our property and the value of our central location downtown at the University of TN. We are also pleased you enjoyed the style and cleanliness of our guestroom, our friendly staff, and your feedback regarding the pool as well. Your loyalty and... More

Cali Sun
Top Contributor
94 reviews 94 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed February 16, 2014

I stay at this hotel quite often as an SPG platinum member and for the past 3 years I have frequented here, every staff member I have encountered have been top notch. The hotel is approximately 15 mins from the airport, has a prime location across from the schools, and very close to many restaurants and convenience stores. Rooms are... More

Was this review helpful? Yes 2
Kevin K, Starwood Hotels & Resorts at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear vg247, Thank you so much for your continuous support, and for the wonderful review. We know you have a choice when it comes to lodging so we are thrilled to have you visit us time and time again! We look forward to your next stay with us. Take care! More

Miami, Florida
1 review
5 of 5 stars Reviewed February 15, 2014

Decent hotel, clean rooms, etc. Especially Kate at the desk, who really went above and beyond to help me out. Very professional and went out of her way to assist me! I'd recommend this hotel merely based on her individual attention, she deserves a promotion!

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review on our hotel and especially for acknowledging Kate. She is an awesome asset to our team, and your feedback will go a long way. Thanks for the comments and please come stay with us again, Warmest Regards, More

Yardley, PA
Top Contributor
80 reviews 80 reviews
49 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed February 11, 2014

Nice room with fridge and microwave, courteous staff, enjoyable breakfast with hot and cold items prepared to order. (Just don't pick the continental breakfast.) What's not to like? Wifi is free and works perfectly.

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Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write a review on our hotel; we are so glad you enjoyed the extra amenities in the room including the fridge, microwave, and the WiFi. We understand how these things are so important and we are so glad you were able to enjoy them. Please come stay with... More

miller Beach Indiana
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 10, 2014

Stayed here on our way to savannah. Great first impression..the lobby is very well appointed. The night desk clerk was extremely helpful. Room was very nice,great large king bed.....and clean,clean,clean. Restaurant with good food and drinks. The only complaint we had was you have to pay $10 to park! Ugh

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you for stopping in on your trip from Savannah. Also, we appreciate you taking the time to write your comments about your stay with us. Thanks for commenting on the clean rooms, and your experience in the restaurant. Also, thanks for the feedback regarding the parking, we are always evaluating ourselves to ensure we have the... More

Charlotte, North Carolina
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 30, 2014

I regularly stay at this property and continue to be impressed by the staff! They truly put the customer first and that is from the GM to the valet. Great location right next to the university and near the downtown restaurants. The food inside the hotel restaurant is above par for a Four Points. The facilities are spotless! Very welcoming... More

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write your wonderful comments about your experiences here at the Cumberland House Hotel. Our entire team takes great pride in providing superior service, and it is comments like yours that really make a difference. Thanks for enjoying the restaurant and for noticing how clean everything is. Until we... More

Waldorf, Maryland
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2014

Great location. Stayed here to go on a college visit at the University of Tennessee. It is across the street from the campus, visitors center is 5 min away (by car). Also across the street from World's Fair park and 5 -10 min walk to Market Square which has lots of eateries and shops. Room was very nice and clean.... More

Was this review helpful? Yes 1
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Valued Guest, Thank you so much for doing a thorough evaluation of your stay and recommendation. We are so glad you enjoyed the central location to the University and Downtown, our clean rooms, and all our amenities. We look forward to serving you again the next time you are in Knoxville. Warmest Regards, More

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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points
Address: 1109 White Ave, Knoxville, TN 37916
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Family Hotel in Knoxville
#9 Romantic Hotel in Knoxville
#18 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Fort Sanders Historic District, steps from the Knoxville Convention Center and University of Tennessee ... more   less 
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