Four Points by Sheraton Knoxville Cumberland House (TN) - Hotel Reviews

Also Known As:: Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville; Four Points By Sheraton Knoxville Cumberland House Hotel; 4 Points By Sheraton Knoxville Cumberland House; Four Points Knoxville; Sheraton Knoxville; Sheraton Knoxville Cumberland Hotel; Knoxville Sheraton; Knoxville Four Points

Address: 1109 White Ave, Knoxville, TN 37916

Phone Number:

Region: United States > Tennessee > Knoxville

Amenities:

Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Wheelchair access

Hotel Style:

#4 Family Hotels in Knoxville

#17 Business Hotels in Knoxville

Price Range: $$

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: The Four Points by Sheraton Knoxville Cumberland House hotel is located in Fort Sanders Historic District, steps from the Knoxville Convention Center and University of Tennessee ... more less

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poettraveller

Brentwood, TN

Top Contributor

95 reviews

28 hotel reviews

Reviews in 66 cities

44 helpful votes

“Great location, could improve on restaurant service”

Reviewed June 7, 2013

We stayed here because of its proximity to UT (we have a student there). The front desk staff were very nice, professional, and helpful at all times. The problem we had was at breakfast and this is why I had to rate the hotel lower that I would have liked. The waiter was very rude, making it clear he thought... More

Was this review helpful? Yes 1

Problem with this review?

Dear valued guest, Thank you for taking the time to provide us with feedback for your stay. I do apologize for the restaurant being understaffed that morning, we were totally caught off guard and should do better. Also, we are in the process of replacing the caulk in all our rooms, we discovered that we used a caulk that was... More

John Z

Evergreen, Colorado

Reviewer

3 reviews

Reviews in 2 cities

“location and service”

Reviewed June 6, 2013

first off this is right next to the tennessee university so the hotel is not a four star by any means....with that said it is only a few blocks from the historic downtown knoxville and right next to the worlds fair park......it is where the rubiks cube was introduced to the world in 1982....the park is beautiful it has an... More

Was this review helpful? Yes

Dear valued guest, Thank you for taking the time to write about your stay and particularly the service and feeling you received from our front desk associate, he is one of our best and truly cares about people. I am also glad our central location to UT and downtown was so convenient for you, this does make things relaxing when... More

sachidewey

Maine

1 review

“Very comfortable hotel - great location!”

Reviewed June 2, 2013

We stayed here for Destination Imagination Global Finals. The hotel was full of excited kids, K-12, and the staff did not seem at all fazed by the energy level and noise. In fact, they were unfailingly pleasant and helpful. The food service staff did a wonderful job keeping us fed, and I can only imagine what housekeeping had to go... More

Dear valued guest, Thank you for providing comments regarding your stay. We are glad our central location, food services, and superior team helped you enjoy your conference and time in Knoxville. Thank you again. More

mjgclinton

Senior Reviewer

9 reviews

Reviews in 5 cities

2 helpful votes

“Amazing Service, Amazing Location, Amazing Facility!”

I love SPG hotels and my stay here last night was the night that made me a Gold with SPG. When I checked in, I mentioned that to Claude, the front desk manager and he went ahead and gave me a free parking pass, upgraded me to a Jr Suite, and gave me directions to dinner! None of that was... More

See 3 more reviews by mjgclinton for Knoxville

Dear valued guest, Thank you for sharing your comments regarding your stay at our hotel, in particular your encounter with our Front Desk Manager. He is one of the best at providing service, and I am glad you were able to see first hand why we are blessed. Thanks again, Congrats. on the Gold Status, and we will see you... More

Kathryn L

Lafayette, California

Senior Contributor

23 reviews

6 hotel reviews

Reviews in 4 cities

“Great Location + Exceptional Staff +nice facility=BARGAIN”

Reviewed May 31, 2013

This hotel is so much more than an ordinary Four Points hotel! The staff is all about customer service and my husband and I enjoyed the well maintained facility that is close to downtown and many excellent restaurants. This year we decided to return and I was amazed when I called to pay for an upgrade to a suite and... More

See 4 more reviews by Kathryn L for Knoxville

Dear Valued Guest, Thank you for taking the time to write about your experience while staying at our hotel. I am so glad you enjoy our downtown location, and superior service our team provides. Thanks again for sharing your wonderful comments. More

Kurt M

Dayton, Ohio

3 hotel reviews

Reviews in 3 cities

“Excellent Staff and Hotel”

Reviewed May 28, 2013

In April of this year our family used this hotel for our daughters wedding, we had about a dozen rooms between us. Everything was perfect. The staff was very accommodating, even though the Marathon was going on just a block away. Rooms were great, the extra sitting room in the larger suites worked out great for prepping for the wedding.... More

Dear Valued Guest, thank you for taking the time to write about your experience while staying at our hotel. I am very glad you enjoyed our extra large rooms, and breakfast the day after the wedding. It was a fun time, and we lucky to be a part of your memory. Thanks again for your comments. More

Rhonda M

Kirkland, Washington, United States

“Cumberland House is great”

Reviewed May 27, 2013

We stayed at this hotel May 22-26 for the Destination Imagination Global competition. Everyone at the hotel was friendly and helpful. (Though everyone we met Knoxville seems to be, so perhaps that's no surprise.) Extra kudos to Tabitha, the waitress on Sunday morning, who worked a solo shift getting breakfast for a crowded restaurant. (Speaking of the hotel restaurant? Try... More

Dear Loyal Guest, Thank you for sharing the wonderful comments during your stay with us for the annual Destination Imagination conference. What a great event, and I am very glad you enjoyed our staff, breakfast, and location. Please know we are replacing all of our mattresses this December. Thanks again for your comments and your loyalty to our hotel. More

courtcourt257

Chattanooga, Tennessee

7 reviews

5 hotel reviews

Reviews in 6 cities

5 helpful votes

“Wonderful Stay”

Reviewed May 22, 2013

We stayed here for one night prior to the Knoxville Marathon. Check-in was a breeze, and we were upgraded to a junior suite. The room was immaculate, bed was super comfortable. For the marathon, the location was great - a short walk to the start line, and a little bit longer walk back from the finish line. Parking is a... More

Dear Valued Guest, thank you for offering your comments based on your stay with us during the marathon. This annual event is a great time for Knoxville, and I am glad you enjoyed our central location, service, and extras we throw in for the runners. Hope to see you again next year. More

marquino7050

Morgantown, West Virginia

Contributor

13 reviews

10 hotel reviews

Reviews in 9 cities

“Excellent Hotel but Horrible beds”

Reviewed May 21, 2013

This hotel was great in every way but the beds, they were horrible. The location is smack in between the UTK campus and downtown. Easy walk to either. The staff is very friendly and helpful. The lobby, restaurant, and rooms are very nicely furnished and welcoming. Parking is easy since they have an underground parking area. I was very impressed... More

Dear valued guest, Thank you for taking the time to provide feedback regarding your stay. Our centrally located hotel at the University of Tennessee is one of our best features, and I am glad you recognized the great service our staff tries to provide every time. We know you have many choices, and we appreciate your loyalty. Regarding the beds,... More

Anitab126

4 reviews

1 helpful vote

“Very nice hotel!!”

Reviewed May 19, 2013

We stayed here for the Rev3 Triathlon. It is a great hotel with a super friendly staff. They were very accommodating to the participants of the triathlon, by offering a complimentary grab & go breakfast for the athletes, and they also offered us a late checkout (1:30). Four Points is within walking distance to World's Fair Park, the University of... More

Dear valued guest, Thank you for providing great feedback regarding your stay. Thanks for noticing the extras we tried to put in place recognizing you were here for a special event; the grab and go's, late check-out, and specials. I will pass on your comments to my team, thanks again. More

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Four Points by Sheraton Knoxville Cumberland House Hotel

Four Points by Sheraton Knoxville Cumberland House

110 reviews from our community

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