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Four Points by Sheraton Knoxville Cumberland House

Certificate of Excellence
3.0 of 5
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1109 White Ave, Knoxville, TN 37916
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Four Points by Sheraton Knoxville Cumberland House
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Ranked #22 of 90 Hotels in Knoxville
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
SRNTNOW New Hampshire
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214 reviews from our community

Traveler rating
    109
    75
    21
    5
    4
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66
39
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63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

New Hampshire Destination Imagination stayed here for an entire week. The hotel itself is beautiful but the staff made this place FIRST RATE. They couldn't do enough for our group - always a smile and accommodated every need. Banquet staff was non stop with keeping everyone feed! (Alison you're AMAZING!) The location was perfect for shopping, cafes, (free) art museum... More 

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Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We are here for DI Global finals and are so excited to have landed here for housing! Beautiful up to date rooms. The staff is also very pleasant and helpful. Rooms are also very clean! I would definitely recommend this hotel to anyone visiting Knoxville!

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Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Heather R, We’re delighted you enjoyed your stay with us and experienced excellent service from our friendly team. Our team is truly committed to providing the best experience for our guests, so we appreciate your kind recommendation for other travelers interested in staying with us. Thank you for taking the time to write us a review, and we hope... More 

1 review
4 of 5 stars Reviewed 1 week ago

Awesome hotel. Rooms are great. The bar and restaurant are also nice. Great location right near the University and easy underground parking. The gym is well equipped, alas there is NO pool. Our room had one king and a pull out. Two tv's and fridge/sink are very handy.

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1 review
5 of 5 stars Reviewed 1 week ago

My husband was working in Maryville, and his company booked our stay. We were very pleased with this hotel. Everything was thoroughly cleaned. We appreciated the free WiFi, excellent bed, and general amenities. The location is perfect for walking throughout the downtown area.

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Nashville, Tennessee
1 review
1 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton on the 30th and the 31st of March. I was asked for my credit card for incidentals. My friend paid online with her card. A few days after leaving, I saw a charge on my credit card for the stay instead of just a hold for incidentals. I called 3 times, 3rd time was transferred... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Brookeaf, While we are happy you enjoyed our clean rooms and great location, we sincerely apologize for the complications you have experienced while attempting to get in touch with our accounting supervisor. Please contact, Andrea Chaney, directly at andrea.chaney@fourpointsknoxville.com so we may immediately rectify your charges. We are very sorry for the inconvenience caused by our mistake, and we... More 

Yadkinville, North Carolina
Top Contributor
75 reviews 75 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wish I had known how nice this hotel was 4 years ago. Daughter graduated from UT this weekend and we stayed here. Rooms were very, very nice. Loved the table with the lamp just by the door into the room. Made it feel like you were going into your bedroom. Bed very comfortable with high quality pillows. Magnifying make-up mirror... More 

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Fort Myers Beach, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

A Sheraton Four Points gem hidden on the edge of the University of TN and the Worlds Fair Park. Great access to campus and even the stadium. Clean and tidy. Restaurant and bar. Good for business or families. Good service, great beds, nice people.

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New York
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my favorite hotel in Knoxville. Beautifully designed stylish reception area and rooms. Since the hotel is in a residential area it is extremely quiet. The staff is very friendly and helpful. The restaurant is quite good. It is about 20 minutes from the airport and also close to the downtown area. As far as parking the lot outside... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear donnamay, We’re thrilled to hear we are your favorite hotel in Knoxville and love our convenient location, friendly team, and delicious restaurant. Thank you for your kind review and recommendation, and we look forward to hosting you for your next trip soon. Warm regards More 

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel room I stayed in was just fabulous I never seen such a beautiful room in my life it was just magnificent there was amazing for me I loved the pool I even met my boyfriend there at the pool.I have to say it was a amazing trip and a wonderful site to see.

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Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear sara p, We’re pleased your stay exceeded your expectations and that you loved our comfortable guest rooms and pool. Thank you for sharing, and we hope to host you again should you travel to Knoxville in the future. All the best More 

Guilford
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for a night on a recent trip. This is a very nice hotel in the downtown area. It was clean and well decorated. The staff was very attentive. The neighborhood felt safe. We both had a nice salad for dinner. The only improvement could have been better local beer.

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