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Four Points by Sheraton Knoxville Cumberland House

Certificate of Excellence
3.0 of 5
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1109 White Ave, Knoxville, TN 37916
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Breakfast for 2 Included
Four Points by Sheraton Knoxville Cumberland House
Best prices for: 1 room 1 guest
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Ranked #26 of 90 Hotels in Knoxville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Raymond C Englewood, Ohio, United States
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232 Reviews from our TripAdvisor Community

Traveler rating
    116
    80
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    7
    5
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43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Englewood, Ohio, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The location of the hotel is perfect. Just couple minutes from many restaurants at the UT campus. Hotel is clean and the staff is friendly and helpful. Parking is better than other hotels since you can ride the elevator straight to the floor for your room. This is going to be my hotel of choice for my annual Knoxville trip.

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Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was a quick overnight stay and used this hotel as I am a SPG member. I was greeted by a very nice young man at the valet, and the staff upon check-in was friendly. The room was clean as was the bathroom. All I want while travelling is a clean bed and bathroom and I got it here!

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Rochester, Mi
Level Contributor
158 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here 6/12/15 on our way to Florida, arrived around 5pm. Our room was ready at arrival and checkin went smoothly. Parking was not a problem, practically parked right outside the door. Room was clean and furnishings in good repair, lots of towels and toiletries. We decided to try the restaurant for dinner since we were tired from driving all... More 

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seattle
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed last week while my son was at UTK for orientation. The location is fantastic...right next to the police station on Cumberland Ave and a short walk to Neyland Stadium. Will definitely return. Very comfortable.

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Midland, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This Hotel is Very clean and comfortable. Most of the staff was wonderful with a couple of exceptions. For breakfast, our waiter Connor (2nd day on the job) was excellent. His supervisor Chelsea should take lessons from Connor about customer service. After 1 pot of decaf was drank by 4 people, no other was made. Pretty sad. It was a... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

A very nice property that is only 10-15 minutes walking distance to the great downtown restaurants/bars. Modern rooms, friendly staff, easy parking. Very close to the University. Bar and restaurant could offer more selections, but okay for the basics. Front Desk folks were wonderful throughout my stay - very helpful, very professional. Will stay here again when I return to... More 

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Waterloo, Canada
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a quick two-night stay at the Four Points by Sheraton Knoxville Cumberland House while attending a conference at the University of Tennessee's Convention Centre. The location was great: a short five or ten minute walk to the centre, as well as the shops/restaurants along Gay St and in Market Square. The room itself was great: spacious, clean, well-appointed,... More 

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Texas
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel rooms were nice, but the breakfast was terrible. Slow service, non-caring service, over priced food and inability to so much as toast an English muffin. Overall an unimpressive experience. Would recommend going somewhere else for food.

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Louisville, Kentucky
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

We were in town for a concert and check in was at 3. We arrived about 4:30 after eating lunch and there was a line out the door to check in. We waited in line for at least 45 minutes before we were ale to get to the counter. Once we were there, they had to locate a room that... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing!! It's like stepping into a different world. The hotel is nestled within the beautiful campus of UT-Knoxville. But, once you step into the hotel lobby, it's like you entered another world. The hotel is very clean, well decorated, and best of all...quiet. The beds are so comfortable; I felt like I was sleeping on a cloud.... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Tia K, Thank you for your very kind review. We’re thrilled you had an outstanding experience at our hotel and received great service from our friendly team. We appreciate you taking the time to share this with us and future guests, and we look forward to hosting you again the next time you’re in Knoxville. All the best More 

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