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Four Points by Sheraton Knoxville Cumberland House

Certificate of Excellence
3.0 of 5
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1109 White Ave, Knoxville, TN 37916
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Four Points by Sheraton Knoxville Cumberland House
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Ranked #22 of 90 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
LenoDavis Nassau, Bahamas
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203 reviews from our community

Traveler rating
    101
    73
    21
    5
    3
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65
38
10
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

This is my 3rd visit to this lovely little hotel. I booked the hotel for a group of travelers for the Bristol NASCAR race and have had a great time working with them. The group sales department is incredible to work with and everything we agreed upon was delivered exactly as it should have been. The hotel is extremely well... More 

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Nassau, Bahamas
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my first time in Knoxville and Tenessee. The room was huge! The bathroom was the first that I could not touch all walls while standing in the center. We were allowed to use the Agee room for meeting after our workshops etc and it was spacious with boards to write on and av support, not to mention the... More 

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Hendersonville, Tennessee
Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Everything was really clean and the decor was nice and up to date. Nice room furnishings. We had a standard double queen room. There were 3 of us and it wasn't crowded. The bedding is elegant, no florals. Lots of towels and nice amenities. We didn't use any of the hotels facilities including their restaurant. Our only complaint is the... More 

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Franklin, Tennessee
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

If you need to visit the convention center in Knoxville, this hotel is in a great location. The room was comfortable and clean and the staff were very friendly. The biggest drawback is there is nothing for kids - not even a TV station to watch.

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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for one night on our way to Asheville. It was the weekend of the marathon so the hotel was booked. The hotel was nice and clean and the staff friendly but the bathroom in our room did not work. We let the front desk know on our way out to dinner. It wasn't fixed when we returned. They... More 

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marshfield
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful location for touring the UT campus, roaming around downtown, hiking on one of many bike trails, or to pick up one of the trolleys. Kudos to the Sheraton's "go green" program- appreciate bulk toiletries, having the option of not using housekeeping (with the reward of a voucher). Hotel was intimate, quiet, well-designed. All the staff were friendly and helpful.

Was this review helpful? Yes 1
West Chester, OH
Top Contributor
85 reviews 85 reviews
48 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is sandwiched between the University of Tennessee and the World Fair Park, so its location is unbeatable. It is an easy walk to anywhere on campus or downtown. Traffic around the hotel is heavy in the morning if classes are in session since one of the major parking garages is right across the street. Parking was widely available... More 

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Soddy Daisy, Tennessee
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed one night for the Fleetwood Mac concert at this hotel. We were able to check in early which was great. The staff was awesome. We did ask them for help for directions to the arena and they were more than accommodating by giving us a map & taking the time to show us the easiest walking route. Our... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear susieanderson, We’re pleased to hear our team made your stay memorable because it’s always our goal to provide our guests with the best experience at our hotel. Thank you for sharing your kind review with us, and we look forward to hosting you again soon. Take care More 

Cape Breton
Top Contributor
64 reviews 64 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay here. The rooms were clean and spacious and the staff was excellent. The food and service in the restaurant were great. We were in easy walking distance of Maret Square which has many restaurants and services. A street up from Market Square (Gay St.) also has some great places to eat.

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear travelloverdb, We’re thrilled to hear you loved our convenient location, comfortable guest rooms, and friendly team. Thank you for sharing your review with us, and we hope to see you again should you return to Knoxville in the future. All the best. More 

Atlanta, GA
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here for a work trip recently and fortunately it was just one night. I also brought my spouse and our infant daughter. We were very nice at check in and had a nice gentleman checking us in. When asked if we could get a bit later check out the next day, the nice gentleman said he was sure... More 

Was this review helpful? Yes 2
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear motogrrl2003, We truly value your loyalty to SPG and appreciate you taking the time to share your feedback with us. We sincerely apologize for your poor stay at our hotel. It’s always a priority to our team to deliver great service and stylish comfort for each of our guests, and we are sorry this was not your experience. Please... More 

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