This is almost a new hotel. We were coming back from Charleston , SC on our way to Ohio. We decided to book the Four Points by Sheraton in Knoxville as it was a convient location on the way back. Check in was smooth. The rooms were clean and comfortable. (BEWARE OF LOCATION)!!! This hotel is built next to aparments... more

Despite the weather (it happen to be raining this particular week), the Four Points Hotels was a welcomed surprise. Notably, the hotel offers inviting room accomodations and modest gym facilities. Hotel customer services was a wonderful experience. Hotel staff member "Claude", in particular, defined what the Sheraton name stands for. If your fortunate enough to meet Claude, expect nothing less... more

The lobby and the hotel are, overall, very nice looking. However, after checking in and riding in the elevators, I had doubts. The elevators took about 10 minutes to get to the lobby -- there aren't that many floors, and their parking lot was empty, so I can't imagine why they were so slow. As I got in the elevator,... more

Nice rooms but horrible service. We flew from California to Atlanta on Saturday and drove in a downpour to Knoxville, arriving just before 9pm. The hotel restaurant was still (barely) open, so we had dinner. The service was snail pace slow. Our daughter had an audition for the UTK Pride of the Southland Marching Band the next morning at 8:30am... more

This hotel is located right off of the Cumberland Strip in the heart of the University of Tenn. campus. It is a beautiful hotel with wonderful accomodations. We have stayed here twice and had a chance to use all of the assets that the hotel has to offer. The rooms are beautiful and VERY Clean! Staff was very knowledgeable and... more

I agree that I try to stay at Starwoods and so stayed here for the points. But, I was glad I did. I stayed here for business when I came in 06 and returned to the same property on two subsequent visits. It is not right downtown like the Hilton, but it is still a very convenient location. I easily... more

We thoroughly enjoyed our two-night stay at the Sheraton Cumberland House Hotel. The hotel is very convenient to the University of Tennessee, where our son is a student, and the room we had was attractive, comfortable, and well-maintained. In addition, the hotel restaurant is quite good. We ate three meals there, and thought all of them were much better than... more

Maybe I am to hash on the hotel because Knoxville was such a disappointment! The hotel was average with ok big size room and medium bathroom. We were going to stay three nigths but checked out after two because Knoxville is not really exciting. We also went to Dollywood - do yourself a favour and stay away unless you like... more

As a frequent business traveler (125+ nights a year), I have had two of the best experiences ever at the Cumberland house hotel. Claude at the front desk provides service equaling that of a 5-Star hotel. I have had a couple of minor issues when I have stayed and he handled them quickly and efficiently. The first time I stayed... more