We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Knoxville Cumberland House

Certificate of Excellence
3.0 of 5
Hotel website
Hotel deals
1109 White Ave, Knoxville, TN 37916
Special Offer
Book Early and Save
Four Points by Sheraton Knoxville Cumberland House
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #21 of 89 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
donnamay New York
Write a Review

207 reviews from our community

Traveler rating
    105
    73
    21
    5
    3
See reviews for
66
39
11
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (207)
  • Mar-May only
    (54)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (42)
All months
New York
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my favorite hotel in Knoxville. Beautifully designed stylish reception area and rooms. Since the hotel is in a residential area it is extremely quiet. The staff is very friendly and helpful. The restaurant is quite good. It is about 20 minutes from the airport and also close to the downtown area. As far as parking the lot outside... More 

Was this review helpful? Yes
Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago NEW

The hotel room I stayed in was just fabulous I never seen such a beautiful room in my life it was just magnificent there was amazing for me I loved the pool I even met my boyfriend there at the pool.I have to say it was a amazing trip and a wonderful site to see.

Was this review helpful? Yes
Guilford
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for a night on a recent trip. This is a very nice hotel in the downtown area. It was clean and well decorated. The staff was very attentive. The neighborhood felt safe. We both had a nice salad for dinner. The only improvement could have been better local beer.

Was this review helpful? Yes
Port Charlotte
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My mom, sister and recently stayed at this hotel and we could not have been more pleased. The service was excellent, the room was excellent. We ate in the restaurant and enjoyed that as well. This hotel practically sits on the UT campus and we had a lovely evening stroll through a few areas of the university. We are planning... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This is my 3rd visit to this lovely little hotel. I booked the hotel for a group of travelers for the Bristol NASCAR race and have had a great time working with them. The group sales department is incredible to work with and everything we agreed upon was delivered exactly as it should have been. The hotel is extremely well... More 

Was this review helpful? Yes
Nassau, Bahamas
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my first time in Knoxville and Tenessee. The room was huge! The bathroom was the first that I could not touch all walls while standing in the center. We were allowed to use the Agee room for meeting after our workshops etc and it was spacious with boards to write on and av support, not to mention the... More 

Was this review helpful? Yes
Hendersonville, Tennessee
Contributor
13 reviews 13 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Everything was really clean and the decor was nice and up to date. Nice room furnishings. We had a standard double queen room. There were 3 of us and it wasn't crowded. The bedding is elegant, no florals. Lots of towels and nice amenities. We didn't use any of the hotels facilities including their restaurant. Our only complaint is the... More 

Was this review helpful? Yes
Franklin, Tennessee
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

If you need to visit the convention center in Knoxville, this hotel is in a great location. The room was comfortable and clean and the staff were very friendly. The biggest drawback is there is nothing for kids - not even a TV station to watch.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for one night on our way to Asheville. It was the weekend of the marathon so the hotel was booked. The hotel was nice and clean and the staff friendly but the bathroom in our room did not work. We let the front desk know on our way out to dinner. It wasn't fixed when we returned. They... More 

Was this review helpful? Yes
marshfield
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wonderful location for touring the UT campus, roaming around downtown, hiking on one of many bike trails, or to pick up one of the trolleys. Kudos to the Sheraton's "go green" program- appreciate bulk toiletries, having the option of not using housekeeping (with the reward of a voucher). Hotel was intimate, quiet, well-designed. All the staff were friendly and helpful.

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

19 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Dining (1)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question