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Americas Best Value Inn & Suites Knoxville

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300 Merchants Drive, Knoxville, TN 37912
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Americas Best Value Inn & Suites Knoxville
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Americas Best Value Inn & Suites Knoxville
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18 reviews from our community

Traveler rating
    2
    1
    1
    4
    10
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3
Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
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Knoxville, Tennessee
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

The overall condition of this place is horrible. The rooms were dirty, minifridge stopped working the first night followed by the microwave and the the TV. The place is infested with roaches. I have read the other reviews and none of the upgrades they said they made are true! The Owner of the place was very rude to us and... More 

Was this review helpful? Yes
Allegan, Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 10, 2015 via mobile

bath towels more the size of hand towels and only two in our room, so threadbare one person needed two, dirty carpeting, very poor lighting in bathroom, dirty tabletop, coffee and a day old doughnut for breakfast.

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1 review
1 of 5 stars Reviewed January 3, 2015

My husband and I usually stay at Americas Best Inn as the prices are generally reasonable and the rooms are clean. This one however, was beyond disgusting. The first room we had the thermostat didn't work and we asked for another room. The second room we got was horribly dirty. The bathroom floor was filthy and so was the tub.... More 

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1 review
2 of 5 stars Reviewed December 29, 2014

Had to ask for another room the first room was disgusting. The location was right by a on ramp so we heard traffic all night long. The check out person made me stand there while he finished his game on the ps3. Will not go back to this hotel chain.

Was this review helpful? Yes
Murfreesboro, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 4, 2014

My first clue should have been the 48 hour cancellation policy. I regretted it as soon as we drove up. We got a no smoking room that clearly been smoked in. Ashtray was a big clue. They tried to use incense to cover the smell. Both my wife and myself had an asthma attack as a result. The door had... More 

Was this review helpful? Yes 1
aviknox, Manager at Americas Best Value Inn & Suites Knoxville, responded to this review

Dear syndneyaquin D, I am concerned about the issues you experienced while staying with us. The details are a bit unclear. I am not sure if you had a reservation or not? If so, did you request a non-smoking room on your reservation? If you could provide me with more information, I would be happy to assist you further. Also,... More 

East Peoria
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 12, 2014

Older motel which is not being maintained; at least the room we had, e.g., Bed was comfortable & wifi acceptable, everything else was poor, to very poor: No security chain on the door; no towel bar in bathroom or clothes hook, had to hold lever to flush toilet, when taking towels off the towel storage rack, it fell off the... More 

Was this review helpful? Yes 2
aviknox, Manager at Americas Best Value Inn & Suites Knoxville, responded to this review

Dear Irv W, I would like to personally thank you for sharing your experience with us. I am sorry that you did not enjoy your stay with us. We have recently hired and trained new housekeepers. Had we known of the issues, we would have gladly changed your room. Once again, I apologize for not providing you with an enjoyable... More 

Conyers
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 14, 2014

This hotel should be condemed. This place was so old and nasty, I am suprised the healt inspectors have not closed them down. The place need some serious attention. Even the towels and wash clothes they provided were stained, spotted and dingy. The only reason I stayed is I could not find a room at the last minute. Not to... More 

Was this review helpful? Yes 2
aviknox, Manager at Americas Best Value Inn & Suites Knoxville, responded to this review

Dear Fran BP, On behalf of the staff and management, I would like to express my deepest concerns for the issues you experienced with us this past April. I am sorry for taking so long to respond. We have recently hired and trained new housekeepers. We hope that these improvements will enhance the overall experience for our future travelers. I... More 

Hernando, Florida
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 11, 2013

Our experience was very, very good. Very friendly and accomodating on check in. Allowed us to see a room before we stayed. Non-smoking room smelled very clean and fresh, carpets were like new, clean refridgerator, air conditioner ran very quiet, also a bathroom fan that ran quiet and didn't vibrate. Wi-fi worked well, king size bed was very comfortable with... More 

Was this review helpful? Yes 1
aviknox, Manager at Americas Best Value Inn & Suites Knoxville, responded to this review

Dear 123pooh, On behalf of the America's Best Value Inn & Suites staff and management, we thank you for your stay and this review. I am pleased that you enjoyed our service and your room. We hope you travel to Knoxville, TN soon, and we hope you give us a call. Thank you, Avi Patel General Manager More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 3, 2013

We stopped here on our way to South Carolina. It was OK. Not the worst, not the best, just OK.The rooms were ok, the towels were extremely hard like the didn't use any fabric softener. I would stay here again for a night or two, that's it.

Was this review helpful? Yes 2
aviknox, Manager at Americas Best Value Inn & Suites Knoxville, responded to this review

Dear BaebgurlJ, Thank you for sharing a review with us. I am glad that you enjoyed our king suite room. We hope that you stay with us again the next time you are in the Knoxville area. Regards, Avi-GM Americas Best Value Inn and Suites-Knoxville North, TN More 

New Baltimore, Michigan
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 11, 2012

I booked a room here on my way south for one night stay figuring it is for one night and how bad can it be! I should have moved on but I decided to stay. I walked in and the place is in dire need of updateing and repair, The toilet seat was busted in half and they placed a... More 

Was this review helpful? Yes 2
aviknox, Manager at Americas Best Value Inn & Suites Knoxville, responded to this review

Dear Donald S, I appreciate the fact that you took time to post a traveler review with us. I am sorry to hear that you did not enjoy your stay. We have recently added new toilet seats and painted several rooms. If you are in the area, I would like to offer a discount on a future stay. We hope... More 

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