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Courtyard Knoxville West/Bearden

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250 Brookview Centre Way, Knoxville, TN 37919
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Courtyard Knoxville West/Bearden
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105 Reviews from our TripAdvisor Community

Traveler rating
    76
    24
    5
    0
    0
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32
21
7
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

We selected this hotel based on other reviews, and we weren't disappointed. My husband and I loved everything about this hotel. The location is great — just off the freeway, but without the noise. Every staff member we spoke with was friendly and knowledgable of the area. We loved our room on the top floor and got a great night's... More 

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kansas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

I, along with my sister, stayed just one night at this Courtyard. We spent all day traveling and were so pleased to pull into this new property, in a very nice area. Yes, this hotel does share a parking lot with an office building but as we arrived at 7:00 in evening, this was not a problem. The hotel lobby... More 

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Roselle, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this property twice in one week going from Chicago to South Carolina for vacation. This a a great Courtyard property it is clean, new and very quiet. We had a room on the 5th and then the 6th floor and didn't hear any other people. Location is good and easy to find there are a few restaurants... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear Candace S, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Vincent Andreula General Manager More 

Cedar Rapids, Iowa
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were just passing through and saw the reviews so chose to stay here. This is a modern, brand new and impeccably clean hotel. Matthew greeted us upon our arrival and was cordial, engaging and informative regarding the hotel and surrounding area. I hope his supervisors realize what a gem he is. I LOVED the new bathroom style in this... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear connieh29, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. Tipping in our industry is a historical norm likened to tipping your a valet or restaurant server; however, this is optional. The envelopes are provided as a convenience for our guests who choose to tip. We appreciate your compliments... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Nothing like checking into a hotel after a long day and having a clean room. This hotel is very nice and clean. The staff is very well trained. They housekeeping staff was very entertaining. They were cutting up with each other and when I walked up they apologized. I told her its nice to see people having fun at work.... More 

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ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear GEguys, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and clean accommodations while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Vincent Andreula General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Awesome CY! Clean rooms and great staff! Would recommend. The staff is well trained and pleasant to deal with. Rooms are up to date and very clean. Thanks for great stay. This will be the place I stay when in Knoxville. Parking is great. Love having parking garage to put my car in at no extra cost.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear GaryLaw62, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Vincent Andreula General Manager More 

Garden city
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I love this hotel! Gets it right every time. Friendly front desk, friendly bistro, and friendly housekeeping. Not only do they have an awesome staff the rooms are clean and comfortable. # 1 hotel in Knoxville in my opinion.

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear Jim O, Welcome back! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Vincent Andreula General Manager More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely, clean, large rooms. Bathrooms were spotless. Outdoor seating area with fire pit - not really necessary in June, but very pretty to look at. Breakfast not included, but cafe is relatively cheap and cheerful with efficient service and decent food. There is a happy hour from 5:00 pm with some of their wines and beer and appetizers for half... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear Myadran, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Vincent Andreula General Manager More 

Asheville, North Carolina, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff was great. I just want to make that clear. The rest, not so much. There are only a dozen dedicated parking spaces for this 6-story hotel; the rest are shared with a 6+-story office building next door. The "pool and whirlpool" is a single 20-foot square tub with vaguely warm water and no whirlpool. For $170/night I would... More 

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ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear Charles C, I appreciate you noting our pleasant associates and comfortable accommodations even though our amenities left you underwhelmed. The Courtyard brand has been designed to offer a modern a la carte menu in a bistro-style concept in order to provide a wider range of options and healthier selections as an alternative to a free continental. We will take... More 

Loveland, Ohio
Top Contributor
111 reviews 111 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

SUPER clean and the staff was helpful with not only our stay needs, but with helping us plan a ride to and from a concert in the area. Loved the market options for a quick bite. Room was comfortable and spacious..even the free in room coffee was great. Would stay here again if in the Knoxville area. Thanks to the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Courtyard Knoxville West/Bearden, responded to this review

Dear loriandryan, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our amenities and friendly service while in town attending a concert. There is no better compliment than a return visit, so we hope to see you again soon. Best, Vincent Andreula General Manager More 

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