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Embassy Suites Knoxville West

Certificate of Excellence
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9621 Parkside Drive, Knoxville, TN 37922
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Best prices for: 1 room 1 guest
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Embassy Suites Knoxville West
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Embassy Suites Knoxville West
Embassy Suites Knoxville West
Embassy Suites Knoxville West
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367 reviews from our community

Traveler rating
    281
    57
    15
    7
    7
See reviews for
149
55
8
112
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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    (88)
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United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Really enjoyed our stay. Nice room and extras and staff especially helpful! Great little outdoor space- especially at night. Location is in a business area- but OK. Disappointed that they did not have any movie channels, DVD's, or even a HBO guide for the 2 channels they had. Casual restaurant had good food and room service.

Review collected in partnership with Embassy Suites Hotels

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KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

We are glad our staff was so helpful during your stay and that you enjoyed yourself. Thank you for such a good review. More 

Manhattan, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I had to wait 20-30 minutes to check-in, very frustrating. Front counter staff was hard to reach throughout my stay as far as walk up help. Otherwise this is a great hotel. The rooms are very nice and spacious and the happy hour and breakfast were incredible!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

We are glad you enjoyed most of your stay and are sorry we were not able to provide you with the quality of services you deserve at check- in. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try... More 

Rohnert Park, CA
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This Embassy Suites is smaller than most that I have visited and does not have the classic "atrium" in the center. Not a problem for this new hotel. The room was very spacious and had everything that I needed. The bathroom was large and the walk in shower was wonderful. Room service from the restaurant was tasty and the free... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

It is good to know you enjoyed your stay here at the Embassy Suites Knoxville West and that you would return. Thank you for such a good review and for your business. More 

Dallas, United States
1 review
3 of 5 stars Reviewed 1 week ago

this 2 year old hotel is already going downhill. Cleanliness is lacking, showing lazy cleaners leaving smears on all chrome and shiny surfaces and tile floors. New very dark or black room accent walls are depressing. Bed lights not strong enough for reading! Food service is slow with only one person cooking. Cold scrambled and hard eggs put out, but... More 

Review collected in partnership with Embassy Suites Hotels

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KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

Thank you for your review. We appreciate your feedback and we’re very sorry for the issues that you experienced with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. More 

Long Island
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here many times and am completely satisfied. I have enjoyed using the gym without issue. The breakfast is also fantastic and free. From check-in to check-out, not a single problem to report.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

Thank you for returning to our hotel the Embassy Suites Knoxville West many times. We appreciate your good review and we look forward to your next visit. More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 1 week ago

We always enjoy Embassy Suites. This particular location is new, and everything is first class and clean. We always have the complimentary breakfast, and this one was great as usual. I highly recomment Embassy Suites, especially this one in Knoxville.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

Thank you for highly recommending our hotel to others. You good review of our hotel the Embassy Suites Knoxville West is appreciated and we hope to be seeing you again soon. More 

Knoxville, United States
1 review
5 of 5 stars Reviewed 1 week ago

It's not parked in the middle of the most in Knoxville, but the Embassy Suites takes care of you. Amy at the bar is wonderful. You are greeted with a smile and rooms are new and crisp smelling. I would stay here anytime. There is a Hilton and Hampton Inn downtown. But, the Embassy is cheaper and has more to... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

Thanks for taking the time to write a review about your recent stay at our hotel the Embassy Suites Knoxville West. I’m happy to read from your review that you enjoyed your stay and hope to see you again soon. More 

Odenville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very nice stay! Couldn't have asked for a better hotel with all the extras. Staff was amazing and the cleaning staff very helpful with extra towels and coffee. Awesome experience and will stay here again in the future. Everything was fresh and clean and made me feel right at home.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

Thank you for your high praise of our staff here at the Embassy Suites Knoxville West. It is good to know you felt at home and that you will be back. Your review and your business are appreciated. More 

Ontario, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this hotel, it was so clean, and the managers get together was so good light snacks, beverages, (beer, wine) and the breakfast was amazing. Booked already for next year on our way to florida !!!

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

It is good to know you enjoyed your stay here at the Embassy Suites Knoxville West and that you have book your next stay here already. Your review and your business are appreciated. More 

Washington DC, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is one of the best embassy suites out there. Great suites with separate living and bedroom areas. The breakfast was great and complimentary for guest. Definitely would stay again because the value for the prices is great. Hotel comparable to four star in area.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KanaHotelGroup, Manager at Embassy Suites Knoxville West, responded to this review

We would like to thank you for such a good review of our hotel the Embassy Suites Knoxville West and let you know we are looking forward to your next visit. More 

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