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Country Inn & Suites Knoxville-West

2.5 of 5
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805 N. Campbell Station Rd, Knoxville, TN 37932
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Country Inn & Suites Knoxville-West
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Ranked #29 of 90 Hotels in Knoxville
A recent review
4 of 5 stars reviewed 1 week ago
Cindy104301 Cary, North Carolina
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101 reviews from our community

Traveler rating
    46
    35
    11
    4
    5
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53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Cottage Grove, Wisconsin
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We arrived at this hotel after an 11 hour drive. We chose this hotel because it was pet friendly. After I had checked in, Crystal at the front desk said there was a fee for our dog. I pointed out that nowhere on their website was there any mention of a fee. She told me that was their policy. I... More 

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Sam P, Owner at Country Inn & Suites Knoxville-West, responded to this review

Thank you for taking the time to write your review and I want to sincerely apologize on misunderstanding on our pet policy. You stated that there the pet fee was not explained anywhere on our website, but if you go to http://www.countryinns.com/knoxville-hotel-tn-37932/tnknxwst/rooms/roomtypes/detail, the pet fee policy is explained. In addition, at check-in as well as the check-in paperwork you filled... More 

Old Hickory, Tennessee
Top Contributor
66 reviews 66 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 19, 2015

My family stayed here one night after a college visit. We had reserved a regular room, but asked if we could upgrade to a suite when we arrived. The staff took care of our request quickly and asked if there was anything else that they could do for us. The suite was spacious with plenty of sleeping space for all.... More 

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites Knoxville-West, responded to this review

Thank you for the review and wonderful comments! We are happy that we were able to upgrade you to our large suite, I agree the suite is a better option for those with kids or large families. I do apologize though on our limited fitness center, unfortunately we are limited to a small room however we do have free access... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 6, 2015 via mobile

I always write favorable reviews. This is the first negative review I have ever written. In fact, I have waited almost two weeks to write this, to be fair to the management and give them ample opportunity to follow through as promised. We stayed one night and I woke up in the morning with a bug in my bed. Never... More 

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Sam P, Owner at Country Inn & Suites Knoxville-West, responded to this review

Thank you for taking the time to write your review. I want to start off by sincerely apologizing on not getting back to you. The contact telephone number we had for you rang once and then the line would disconnect, we attempted to call several times for a couple of days but kept experiencing the same problem and we had... More 

Knoxville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 22, 2015 via mobile

We stayed in this hotel when we lost power due to an ice storm and wanted to be warm. Nice place great beds. Staff was very nice and friendly. Breakfast was ok but hey it is free. Pool was nice and warm. The jets in the hot tub blew the water out but was perfect heat. I love that the... More 

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Sam P, Owner at Country Inn & Suites Knoxville-West, responded to this review

Thanks you so much for the 5-star review! We are sorry you lost power at your home during the recent ice storm, but we are pleased that you enjoyed your stay with us and that enjoyed all of our services and amenities. We appreciate your business and the affirmation that you'd stay with us again! Sincerely, Sam More 

Columbus, Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

I have stayed here before and will any time I am in this area. Great facility and staff. Darryl was at the front desk when we arrived and was fantastic. He also recommended a restaurant to us, Seasons Bar and Grill, that was spectacular! Close to other great restaurants and shopping so you do not have to travel far from... More 

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites Knoxville-West, responded to this review

Thank you for the stellar review! It's wonderful to have you as a loyal, repeat guest and we sincerely appreciate your great comments on our staff and rooms. We hope to see you again soon when business brings you back to Knoxville!! Sincerely, Sam More 

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