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Country Inn & Suites By Carlson, Knoxville West

Certificate of Excellence
2.5 of 5
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805 N. Campbell Station Road, Knoxville, TN 37932
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1 room 1 guest
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Country Inn & Suites By Carlson, Knoxville West
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130 Reviews from our TripAdvisor Community

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Traveler rating
    60
    41
    13
    9
    7
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69
21
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12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (130)
  • Mar-May only
    (37)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (21)
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    (27)
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Little Rock, Arkansas
1 review
1 of 5 stars Reviewed 6 days ago NEW

Our room which was supposedly a nonsmoking room smelled like a stale old ashtray. We were too tired from a long 10-hour night drive to go through the ordeal of switching rooms and just settled. If you want a good experience with no hiccups or ashtray-like rooms, go somewhere else.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

Thanks for taking the time to share your experience. I would first like to sincerely apologize about the smell of smoke in your room. You are correct, we are a non-smoking hotel but unfortunately sometimes guests smoke in the room and we then have to perform a complete deep cleaning to remove the smell; I apologize that the smell wasn't... More 

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Over all just a great place to stay. The staff, the rooms, the price, the location, was a good time. I would recommend highly to anyone no matter what needs you have. I would stay here again if given the chance.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

We just wanted to thank you for your nice comments and for the great review. We do hope that we see you again in the future so that we can provide you the same great service and clean rooms. Sincerely, Sam More 

Ajax, Ontario, Canada
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived there was no one manning the front desk so we had to wait over 10 mins before someone showed up. The women who did show was not friendly nor very helpful. We came back downstairs to find out about WIFI and the front desk was not manned again. When we did find the person from the front... More 

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

Thank you for taking the time to share your experience. I sincerely apologize on the lack of service you received from our front desk staff when you checked in. We take pride in our wonderful and friendly service, I assure you that the agent that you are referring to will have a meeting with our management so that this does... More 

Pace, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I wasn't too sure about it when we drove up. To get there you have to drive through a gas station parking lot. But once we stepped inside it looked like a bed and breakfast with its charming staircase and fireplace. Quaint lending library gives a homey touch. Snacks and coffee bar. Was surprised to see a hot tub! And... More 

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

We really thank you for your wonderful and detailed review on our Country Inn & Suites West Knoxville!! Your review perfectly embodies our hotel and you describe it perfectly for those that have not stayed at a Country Inn & Suites. We like to create an charming, home like atmosphere and I am happy you had a chance to experience... More 

Boonville, North Carolina, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Only issue I had was the pillows....not good....and the girl keeping up the breakfast could have been more efficient with greeting people and helping them ...but besides those two things everything was good

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

Thank you for your "perfect for the night" review, I'm glad you had a great stay. I do apologize that you did not like the pillows, in the future please let us know and we can provide a different pillow option to better suit you. I will also share your comment with our breakfast staff so that does not happen... More 

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