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Country Inn & Suites By Carlson, Knoxville West

Certificate of Excellence
2.5 of 5
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805 N. Campbell Station Road, Knoxville, TN 37932
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Country Inn & Suites By Carlson, Knoxville West
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Ranked #33 of 90 Hotels in Knoxville
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Melinda V Boonville, North Carolina, United States
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121 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Boonville, North Carolina, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Only issue I had was the pillows....not good....and the girl keeping up the breakfast could have been more efficient with greeting people and helping them ...but besides those two things everything was good

Was this review helpful? Yes
Washington, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

The room was not cleaned when we checked in, we were moved to another room, the next day our room didn't get cleaned. The breakfast was not good there was only POP's for cereal and only apples for fruit and limited pastries

Review collected in partnership with Country Inns & Suites By Carlson

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Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

Thank you for taking the time to write your review. I sincerely apologize on your issues you experienced during your stay. For you to get checked into a dirty room, there must have been a communication breakdown within our staff. Also our breakfast is one of our highlights of our hotel as we offer over 40 different items including hot... More 

Ward, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed in many hotels in my life. This is the first hotel that made me feel at home. The staff went out of there way to assist my family with directions and explaining points of interest we might like to check out. we will be using this hotel for all future trips to the Knoxville area

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

I think you touched on one of our key highlights for our hotel - feeling like home, thank you for reassuring all of our potential guests. We want all our guests feel as if our hotel is their home away from home, everything from our amenities to our friendly staff. We are happy that you chose us and we do... More 

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great night! It was intended as a night away from the kids but our sitter bailed & our kids came along & it was memorable! We will definitely come back again....hopefully alone the next time!

Review collected in partnership with Country Inns & Suites By Carlson

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Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

Thank you so much for your nice review, I'm extremely happy your birthday was memorable at our hotel and you had a good stay. It's a bummer that your babysitter had to cancel, but definitely keep us in mind for your next special day, we have a romance package available with champagne, chocolate and fresh flowers that sound perfect for... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I must say every staff member I encountered was nice and friendly. The rooms were spacious although some cleaning details appeared to have been overlooked for a while. Behind the nightstand had about two inches of dust. The location was very convenient to my destination and they even allowed our track club to use the dining area a late night... More 

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

All the credit goes to each and every one of our team members—they are the finest of professionals and we are lucky to have each of them, I'm happy you had a chance to experience their great customer service. Also we are glad that you were as pleased with our accommodations but apologize about the dust behind the nightstand, we... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

This is a public thank-you to a wonderful young man named Vontrell. I live here in Knoxville and I was on my way to work and got a flat tire. I pulled into Country Inn and Suites. I went to the check-in desk and asked if someone could help change my tire. A wonderful young man, named Vontrell, came to... More 

Was this review helpful? Yes
Sam P, Owner at Country Inn & Suites By Carlson, Knoxville West, responded to this review

Thank you for your review, I'm happy you had such a positive experience with a Country Inn & Suites staff member. Unfortunately I believe you may have the wrong Country Inn & Suites as we do not have a team member named Vontrell, I'm sure he'll be happy with your recognition of his great customer service and we'll try to... More 

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