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Extended Stay America - Knoxville - West Hills

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1700 Winston Road, Knoxville, TN 37919-5526
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Extended Stay America - Knoxville - West Hills
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At a glance

49%
Positive reviews?
KEY AMENITIES
Free Parking
Free Breakfast
Free High Speed Internet ( WiFi )
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Extended Stay America - Knoxville - West Hills
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    59 Reviews from our TripAdvisor Community

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    Traveler rating
      18
      11
      8
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      11
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    12
    9
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    18
    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      3.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (10)
    Date | Rating
    • English first
    • French first
    • Any
    English first
    • All months
      (59)
    • Mar-May only
      (12)
    • Jun-Aug only
      (17)
    • Sep-Nov only
      (19)
    • Dec-Feb only
      (11)
    All months
    Level Contributor
    8 reviews
    3 hotel reviews
    2 of 5 stars Reviewed 1 week ago

    One thing we didn't like was their limited cable channels 25 and some were repeats, and poor internet connection. If we wanted to upgrade for better internet service we had to pay more. We found out through our itemize print out that we were paying different amounts. We stayed there longer then expected. However our last two weeks we found... More 

    Was this review helpful? Yes
    Massillon, Ohio
    Level Contributor
    14 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 30 helpful votes
    5 of 5 stars Reviewed June 23, 2015

    I was pleasantly surprised that it was a very nice, clean, spacious room. We didn't need the full kitchen, just the microwave, but it’s a great benefit. There was a premium movie channel (forget which one). I also loved the Grab and Go breakfast with instant grits and oatmeal, fruit, granola bars, muffins, coffee, and hot chocolate. I’d never had... More 

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    The staff and I read your review, and would like to thank you for writing such nice things about our hotel and your experience. I am proud of our staff for providing excellent service! I’m so glad you enjoyed our fully equipped kitchens, spacious rooms and our grab-and-go breakfast. Thank you again for your kind words. The staff and I... More 

    Louisville, Kentucky
    Level Contributor
    9 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed May 24, 2015

    We were on our way to Gatlinburg,Tenn.At around 9:00 PM We stopped to eat at Cracker Barrel when the "check engine" light came on in our car.Not knowing what was wrong,I called "General Motors Roadside Assistance". They had our car towed to the Buick dealer and after a $25 cab ride they put us in this Extended Stay America at... More 

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    Thank you for taking the time to provide us with your feedback about your stay. I’m so glad to read that you had a pleasant stay overall and that our staff provided you with great customer service. Since your stay, I have taken some extra time and coached our night staff in order to speed up the check-in process late... More 

    Vilas, North Carolina
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    1 of 5 stars Reviewed April 18, 2015

    Hot water heater is broken but they will not repair it . The hall ways have not been cleaned in a while. Wall paper is peeling off in the bathroom. Dog droppings all in the grass. Laundromat Has not been cleaned for a while. Go somewhere else please.

    Was this review helpful? Yes 2
    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    3 of 5 stars Reviewed February 18, 2015 via mobile

    Called hotel in morning & was told I could check in at 1pm instead of 3. Also I was told I could get a ground floor smoking room. Got there at 1 & was then told nothing's available yet & I'd have to wAit till 3. Came back again at 3. Was told I'd have to take a 3rd floor... More 

    Was this review helpful? Yes 3
    Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    Thank you for the feedback about your stay at our hotel. I am sorry to hear that your room was not ready at 1:00 pm when you arrived and that there smoking rooms were not available. To ensure that a situation like yours doesn't happen again, my team is working hard to get rooms clean and ready as soon as... More 

    1 review
    common_n_hotel_reviews_1bd8 3 helpful votes
    1 of 5 stars Reviewed February 13, 2015

    This hotel charged me a $25.00 plus tax Pet fee.I booked my room through Priceline, no information about a pet fee was on Pricelines web site or the Hotels.The staff said the fee information is on their site ,not true.The room was dirty and smelled terrible. There was no hairdryer in the room and mens clothing in the drawers. I... More 

    Was this review helpful? Yes 3
    Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you did not receive the proper information about our pet fee. I met with the staff, and we will add this to our check-in process to ensure that this issue is not repeated. In addition, I have met with our housekeeping... More 

    Munich, Germany
    Level Contributor
    6 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    3 of 5 stars Reviewed February 8, 2015

    Hello, The Knoxville Affiliate of Extended Stay offers the standard package: - affordable stay - room with kitchen - free every day items like shower-, shave- & kitchen items. The rooms are used but include tables & a oven. Unfortunately the staff has been constantly unfriendly & not customer oriented. Of course they provide what is needed if asked frequently... More 

    Was this review helpful? Yes 3
    Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    Thank you for taking the time to write a review of your stay. The service you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our team had an employee meeting and addressed the poor customer service and discussed how to properly resolve customer issues. We continually work to... More 

    Chicago, Illinois
    1 review
    1 of 5 stars Reviewed January 22, 2015

    If you know what's good for your health you will sleep in your car rather than stay in here. I would recommend reading other sites' reviews as well, as you can clearly see that this place has sanitary problems that have gone on forever.

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced such severe cleanliness issues during you stay with us. In response to your feedback, my housekeeping staff is going to be deep cleaning our rooms and reviewing our cleanliness and inspection standards to ensure that your experience is... More 

    Riyadh, Saudi Arabia
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    3 of 5 stars Reviewed December 18, 2014

    This hotel located near shopping and restaurants and highway Room was clean with full size fridge, stove and a microwave. Very convenient if you don't always want to eat out. Lots of parking space Would go back again

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your full size refrigerator, stove, and microwave were so convenient. It is also great to read that you enjoyed our location. The staff and I would like to thank you again for posting your review. We look forward... More 

    Rochester Hills, Michigan
    Level Contributor
    7 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    2 of 5 stars Reviewed November 24, 2014

    Although this was a pet friendly hotel it seemed overpriced. It cost $25 per pet per night. The room carpet seemed dirty and dingy. The bed linens were clean which was helpful. No front desk just an office which seemed unwelcoming. No one around when I left early next morning. I won't be back. Owners need to pay attention to... More 

    Was this review helpful? Yes
    Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

    Thank you for taking the time to write a review. I so sorry that we did not meet you expectations regarding the cleanliness of your room during you your stay with us. As well, I am sorry to read that my staff was not available to you and that our front desk setup felt unwelcoming. I have addressed these issues... More 

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