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All 89 Knoxville hotels

Extended Stay America - Knoxville - West Hills

2.0 of 5 Hotel   |   1700 Winston Road, Knoxville, TN 37919-5526
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64%
Ranked #48 of 89 hotels in Knoxville
A recent review
5 of 5 stars Reviewed June 9, 2014
John H Arrington, Tennessee
  • Overview
  • Reviews (45)
  • Photos (11)
  • Amenities
  • Room tips (7)
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45 people have reviewed this hotel

Traveler rating
    17
    10
    5
    8
    5
See reviews for
10
5
9
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just to warn: the office hours are only from 7am-11pm. We arrived around midnight because the drive took us longer than expected and were treated rudely by the lady we had to wake up to check us in. The hotel is decent, but it's so hard to get past that initial treatment as if we were an interruption for staying... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Angela - We received a copy of your review, and wanted to take a moment to personally respond. We are very disappointed that our customer service during check-in did not meet your expectations. We pride ourselves on our customer service, so we will be retraining our staff to ensure we are always providing quality service to our guests. Please accept... More

Porto, Portugal
2 reviews
1 of 5 stars Reviewed 4 weeks ago

we were given an apartment on the second floor. the smell in that floor, lobby and stairs is horrible. the sofas in the room were increadbly old and stinky. one became imeadiatly with allergies as soon as one entered the room. the linens and towels were clean but the room was not properly cleaned. the staff was nice and helpful.

Was this review helpful? Yes
Atlanta, GA
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Ok..I booked this hotel in error. I was trying to book the ESA on Langley, but got this one instead. What a mistake, but couldnt get my money back. Oh well.. I'm off to the store to buy TWO bottles of Fabreeze. Good thing I've learned to pack my own pillowcase, towel and washcloth. So I don't have to use... More

Was this review helpful? Yes 2
Arrington, Tennessee
1 review
5 of 5 stars Reviewed June 9, 2014

The ESA hotel in East Knoxville is on a quiet side street off main drag Kingston Pike. As most of the guests are there on business, they tend to be quiet themselves, so our stay was relaxing. For convenience, there's a very large shopping mall, West Town, and a Super Target store within walking distance (on sidewalks) of ESA. Kingston... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

John - Thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a quiet and convenient stay an affordable rate. As well, it's great to hear that you were pleased with our location and our fully equipped kitchens. Thank you for choosing Extended Stay America. We... More

Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed May 25, 2014

Staff was very helpful and courteous. Room was clean. Bed and pillows comfortable. Well equipped kitchen. Television channel selection was mediocre and base wi-fi is just ok. This is the second year I have stayed at this property and will do so again when in Knoxville. Excellent value.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for your recent review of your stay. I am so glad that our staff was helpful to you during visit and that you enjoyed your room. As well, it is great to know that the amenities we had to offer met all of your needs. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity... More

Canton GA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 6, 2014

This is the second time we have stayed at this location... Housekeeping still has a few issues... The smell is considerably better in the hallways... I want to make a special mention of the GSR that was here when we checked in... Her name is Kassie Payne, she was very kind and welcoming, she was able to upgrade from a... More

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Knoxville, Tennessee
2 reviews
4 of 5 stars Reviewed January 26, 2014

Stayed here for 2 months whilst relocating to the US. The room was clean, the staff helpful and courteous, and the price for the 2 month rate which they offer was very good value (essentially a short term lease - which was advertised on an apartment website as a studio apartment). The hotel is also right on the downtown bus... More

Was this review helpful? Yes
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 7, 2014

Alright, so it's not the Marriott, but it was pretty good considering what you pay for the room. The lady at the desk was very nice and helpful. Check in was easy and the room was clean. Rooms have a TV and small kitchen. No elevator, but there really aren't that many stairs, so it wasn't an issue. The grab... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 15, 2013

This is one of the nicest hotels for the money when one is travelling for over a year in business... One downfall is that there is no elevator for 3 floors..the logistics is that the office/front desk check in area is on the ground level, then there are sets of stairs to the second floor in the lobby..and stairs to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am very sorry that our hotel does not offer an elevator which made mobility a little more challenging. Still, I am glad that you enjoyed your comfortable, quiet room and found it to be clean overall. Thank you again for... More

Auburn, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 12, 2013

First room I was given was not cleaned. But they were able to give me a clean room relatively quickly. So not too inconvenient. However, the checkin process altogether probably took 30 minutes. They didn't seem to be prepared for the checkins that day. And the final bill did not reflect a discount I was given in the reservation. So... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you did not receive quality service. In response to your feedback, I have met with the front desk staff to reiterate proper breakfast and courtesy procedure. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like... More

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Additional Information about Extended Stay America - Knoxville - West Hills

Address: 1700 Winston Road, Knoxville, TN 37919-5526
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Knoxville - West Hills 2*
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Also Known As:
Extended Stay Knoxville
Extended Stay America Knoxville
Knoxville Extended Stay

11 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#6 Best Value Hotel in Knoxville
Hotel Class
Number of rooms
72

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