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Hilton Garden Inn Knoxville/University

3.0 of 5 1706 Cumberland Avenue, Knoxville, TN 37916-3002
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Hilton Garden Inn Knoxville/University
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Hilton Garden Inn Knoxville/University
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191 reviews from our community

Traveler rating
    124
    40
    16
    8
    3
See reviews for
74
31
9
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Summerville, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

OK for events nothing special bad parking and location hard to enter and exit rooms are average and the restaurant is typical. no great expectations and you will be fine. price is comparable to others so may want to explore other options

Review collected in partnership with Hilton Garden Inn

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Brownsville, Texas, United States
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Since this location is downtown, they have valet parking for $10. Very reasonable when compared to other cities and the when you consider the very reasonable stay fee. The valet attendant was very friendly and courteous and quickly grabbed my bags before I could turn around. Check in process was very swift and pleasant and I was greeted very warmly... More 

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Lexington, Kentucky
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel was very nice, close to my destination, and the staff were very friendly and helpful. I wasn't thrilled with the $10/day parking charge, but the valet staff were very prompt in delivering my car (and I did tip them). I picked the hotel for the location and the price, but it ended up being a bit more expensive... More 

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel staff was great and super approachable. Shameka at the front desk was patient as she helped me with my billing. The room was clean with a great view of the strip . Very nice bar area with well made drinks.

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Memphis, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose the Hilton Garden Inn next to the University of Tennessee because of its proximity to the school, and because of the rewards program. We were dropping our son and one of his friends off for the beginning of the Winter Semester. This is a fairly new hotel and the design is fresh, crisp, and cutting edge. The amenities... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Nashville, Tennessee
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose this property for closeness to UT Knoxville to spend time with our son. Very friendly valet service. Their promptness takes the pain out of the fact everyone has to use valet service. Hotel is very fresh and updated, nice inviting lobby to hang out in. Coffee and delicious welcome bars was a nice touch. Had a delicious meal... More 

Was this review helpful? Yes 1
jacksonville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a great stay at the Hilton Garden Inn located on the campus of the University of Tennessee. We chose this hotel to be close to the campus and we were literally right on campus. Front dest attendants and valet attendants were extremely friendly. Valet service was extremely fast and always with a smile. We will be staying here... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Needed to cancel my room and was told no. I was using HH points and was one day inside the 14 day cancelation policy. I have been a HH member for 10 years, spending thousands of dollars a year in Hilton properties. I called the HH desk and this hotel refused to cancel. I have never had a property not... More 

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

While we truly appreciate the fact that you regularly choose Hilton Hotels for your overnight stays, we wanted to let you know how sorry we are that you were not satisfied with our new Hilton Hotels policy in a 24-hour cancellation chain-wide. We know there is a transition period in ramping up a new policy, and we are so sorry... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We booked 7 rooms for our wedding party and every guest left very much satisfied with the service, environment and staff. Money's worth. Will definitely stay at the same hotel next time visiting Knoxville. Highly recommended.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We so enjoyed your party with us for your event. It means the world to us that you found our hotel an excellent value and our staff attentive to your needs. We do hope that you will visit with us again when you come to Knoxville - it will be our pleasure to have you back once again. Thank you... More 

Campbellsville, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was friendly and welcoming from the valet to the front desk clerk to the bartenders and waitress in the restaurant! The was delicious and served promptly. The room was nice as well! Comfortable and clean!Please believe I did a thorough search of the room.

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so very much for your amazing review. We realize that many travelers take cues from travelers like you, so your review is extremely helpful to many. The only thing we love more than our hotel are the wonderful guests we have an opportunity to serve. We hope to see you again soon. Safe travels, Tracy Hicks General Manager More 

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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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