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All 88 Knoxville hotels

Hilton Garden Inn Knoxville/University

3.0 of 5 Hotel   |   1706 Cumberland Avenue, Knoxville, TN 37916-3002
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87%
Ranked #9 of 88 hotels in Knoxville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
rytr Johnstown, Pennsylvania
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144 people have reviewed this hotel

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Traveler rating
    100
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Johnstown, Pennsylvania
Top Contributor
86 reviews 86 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We housed many of our conference speakers and attendees here. Every one of them was happy. Great staff. They really bent over backwards for us. Very nice accommodations. Great location to the university.

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Smyrna, Tennessee
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel is new and very clean but I will never stay there again because of Cooling Heat/Air system and required Valet parking. The Air only goes down to 68 degrees with no override per the front desk staff. My room was hot when I arrived an it was only about 85 degrees outside. It took over 3-4 hours to... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you, Robert, for taking the time to write about your recent experience. I am so sorry that you didn't find exactly what you were looking for, but I would like to respond to a couple of your concerns. The HVAC system here is similar to newer hotels constructed in the last few years. Our HVAC systems are pre-set to... More

Mattoon, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel and within walking distance of campus. Also close to strip of restaurants and shops. Great staff. Nice breakfast. Nice bar. Great people. Was hard to figure out where to turn into hotel, but once you figure it out, no problem. Mandatory valet parking at 10 per vehicle per night.

Review collected in partnership with Hilton Garden Inn

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Christina: Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try, and that you found us to be worth of a five-star rating! Our staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention from our team. Thanks again... More

Memphis, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I loved the bartender Cooper. He made us feel extra special and the drinks where also very good as well. the hotel is very nice and I enjoyed my stay. my only complaint is for some reason the mattress was uncomfortable and the pillows way to soft.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for taking time to give us a perfect rating on Trip Advisor! We are so glad that you found Cooper to provide "overwhelming hospitality" at the bar and restaurant - we are very proud of our team members here. They love what they do and it shows! I am so sorry that you didn't enjoy the... More

Columbia, South Carolina
Top Contributor
53 reviews 53 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The good: lobby space and rooms are nice, clean, modern-looking and attractive. It's very convenient to UT Knoxville. The staff is for the most part very friendly and helpful. The bad: the hotel is awkwardly located behind fast food restaurants, making the outside lounge area unattractive. Who wants to sit on a patio overlooking a dumpster? Parking is valet only,... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for taking the time to give your honest feedback of your recent visit to our hotel with the USA Diving group. We so value your business and we are sorry you weren't completely blown away by your experience. Because it was such a high-demand time in the downtown market with the diving/swimming going on, we contracted... More

Fairhope, Alabama
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Found this hotel on line near the University of Tennessee - Great staff nearly new hotel unlike most Hilton Gardens - restaurants within walking distance... Great Staff from the Valet Parking Crew to the Bartenders and Wait Staff

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for taking time to give us a great review on TripAdvisor. We are so glad that you found our hotel totally by accident, and that is was such a pleasant experience. But more than anything, we are thrilled that you found our staff to be attentive and welcoming. We sincerely pride ourselves on the amazing team... More

forest hill, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very clean and helpful staff, just wish they had a pool the rooms are modern and what you would expect from a 5 star location, furnishing are new and everything is clean and comfortable, even the outdoor patio is welcoming with it's comfy lounge chairs and fire pit, even though the parking is all valet, we never had to wait... More

Review collected in partnership with Hilton Garden Inn

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for your five-star review on Trip Advisor. I cannot tell what it means to us that you chose to give us such an amazing rating. In just a few short months, our guests have rated us as one of the top hotels in the Knoxville area. Our team here works overtime to provide excellent service and... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is the perfect hotel to book for anyone visiting the University of Tennessee. The hotel is amazing. .. pure luxury... and the rooms are quiet, modern, sleek, comfortable, and amazing. We parked our car with the valet attendant and did not use the car again until we left several days later. Instead we made the short walk to campus... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try, and that we were able to exceed your expectations. Our goal - every day - is to bring personal attention into every guest interaction, and we are very pleased that you received that attention from both Dreama and Morgan.... More

Memphis, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The staff was wonderful! The rooms were clean and spacious! The cooked to order breakfast was perfect! The location was just right for touring UTK since there is no close parking on campus. We will be back to this facility every trip to Knoxville.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for giving such excellent marks on your recent visit to our hotel. We feel honored that you chose to spend time with us, and we are even more happy that we were able to make your stay so enjoyable. We know your time is valuable and to think you took time to give us such an... More

Wayne, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I have been traveling to Knoxville on business for over 25 years. It is a wonderful small town with lots of southern charm. This hotel is in a great location and epitomizes the character of the city. Charming!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

I cannot tell you how pleased we are that you find us to be Knoxville's most hospitable hotel! That really makes us blush a little! We pride ourselves on providing excellent accommodations along with true southern hospitality. Thank you for giving us a five-star/perfect rating. We value that more than you will ever know. We look forward to having you... More

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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Tucked away in the center of Knoxville's downtown on historic Cumberland Avenue near campus, is the newly opened Hilton Garden Inn University. Featuring 24-hour valet parking, complimentary business services and internet services, we offer travelers the convenience of a full-service restaurant and bar (including outdoor seating with firepit), indoor meeting space, conversatory off the main lobby and 24-hour Pavilion Pantry. Come and see for yourself what everyone in Knoxville is talking about! We are proud to be the 2014 winner of Excellence from TripAdvisor!! ... more   less 
Number of rooms
112

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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