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All 87 Knoxville hotels

Hilton Garden Inn Knoxville/University

3.0 of 5 Hotel   |   1706 Cumberland Avenue, Knoxville, TN 37916-3002
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Ranked #14 of 87 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Theodore B Memphis, United States
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160 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel and staff was excellent but was way over priced for the experience. Would definitely stay again if the price was more competitive. We had stayed their previously and price was ok. We enjoyed the on campus location which was very convenient. Only problem was the price height form previous stay.

Review collected in partnership with Hilton Garden Inn

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San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I had been helping my future son-in-law plan his proposal to my daughter. There were many details to work out…many needed the help of the staff. Through every single call, and throughout the proposal the staff was absolutely unmatched. They were beyond gracious. Their help insured a flawless proposal. I highly recommend this hotel. It is close to UTK, Market... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try, and that we were able to help your special day go off without a hitch! Our staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention during your special... More

Woodlawn, Virginia
1 review
1 of 5 stars Reviewed 1 week ago

I was so unhappy with my stay at the Hilton. Room was not ready when promised, very rude and unhelpful staff, could not even get to the front of the motel to get car parked without one of the staff members being very rude.Paid almost 300.00 dollars to stay here for one night and was treated like this. I would... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Tony and Sherry, We know how important UT football weekends are to our guests, and we do everything that we can to ensure that you have an excellent experience at a great value. This is why we offer little extras like Big Orange mimosas at check-in, and live entertainment in the restaurant/bar. We've even started including breakfast for all of... More

Dallas, Texas
Top Contributor
140 reviews 140 reviews
36 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Standard Hilton Garden Inn with good service - front desk and bartending staff very friendly. Omelettes cooked to order fee-based breakfast. Valet parking only - $10 per day; unlimited in/out. Located within walking distance - lots of eating places, FedEx Office right across the street. The only ding that I would give it is that some of their room wooden... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for choosing to give us a "four-star" review on Trip Advisor. I know many people read reviews and take a cue from guests like you so thank you for taking time to say your recent visit was a good value. We have taken note of your comments about the guest room doors. Our construction company is... More

Elgin, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were in town visiting a relative in the hospital. Hotel was close and comfortable. Rooms were clean and staff was friendly. Dinner in the lobby was served until 10:00pm and was very good. Valet was only 10.00 and very friendly. We ordered breakfast in lobby from kitchen and food was barely warm.

Review collected in partnership with Hilton Garden Inn

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for finding our hotel to be a good value and worthy of a five-star review.. I want you to know that we are talking about your comment about breakfast and we will work very hard to correct any issue pertaining to the food temperatures-- thank you so much for letting me know about that. At the... More

Mansfield, Ohio
1 review
2 of 5 stars Reviewed 3 weeks ago

I was very disappointed in this hotel. First of all you would think for the price that breakfast would be included but it's not, and I wouldn't care to pay for the breakfast if it had something out of the ordinary from other hotels but the food was lacking. Same breakfast food you would receive for free in other hotels.... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Our hotel guest rooms vary in size - and while they are not the typical prototype for the Hilton Garden Inn brand, we do take pride in the fact that our quirky-ness is due to that painstaking restoration of this hotel building that original opened to the public in 1969. Perhaps if you choose to stay with us again, you... More

Chattanooga, Tennessee
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 3 weeks ago

we checked in late and the guy at the front desk made it quick and pain free....valet was nice and quick...the room was great but our refrigerator did not work...we did not notice until the next morning when getting the drinks out...other than that i have no complaints...walking distance to a couple fast food places for late night snacks!

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for allowing our hotel to serve you! Thank you so very much for your wonderful comments. I know many people read reviews and take a cue from guests like you so thank you for taking time to say your recent visit was ‘four star.’ The only thing we love more than our hotel is the guests... More

Senior Contributor
32 reviews 32 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for boom day! Nice hotel a lot of college kids. I mean a lot. If you prefer to be in a secluded location away from the party zone, keep away. The staff was excellent specially the crew that works the kitchen/breakfast. They made 3 different plates for my daughter and loved the attention. Thank you again for the... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

You have helped to make our day! Our proudest moments are when our guests take notice of the amazing staff at the hotel. From front to back, they are dedicated to ensuring that each and every guest feels welcome and valued - and we truly appreciate you bringing this to the attention of everyone on Trip Advisor! We hope you... More

Baltimore, Maryland
Contributor
18 reviews 18 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Hilton Garden Inn for two nights. It was very clean, well situated to the university, contemporary up-to-date style, with many amenities found at large hotel. There is a well equipped fitness center, bar/lounge, business center (small, but adequate), breakfast cooked to order and a very nice, accommodating staff. There is not self parking and you must... More

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so very much for your wonderful comments. I know many people read reviews and take a cue from guests like you so thank you for taking time to say your recent visit was ‘five star.’ Our team tries to ensure that every guest is more than satisfied while they are here. We are truly thrilled that we were... More

Palo Alto, California
1 review
5 of 5 stars Reviewed September 11, 2014

My family and I were staying here for two weeks and right from the start the hotel staff from the valet parking ; bell boys ; front desk ; receptions ; bartender to kitchen staff are just amazingly friendly ; helpful ; kind ; sweet personal; practically just like we are all bonding in one big family together in this... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try, and that we were able to exceed your expectations. Our staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention at the front desk. And I agree with you... More

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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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