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Hilton Garden Inn Knoxville/University

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1706 Cumberland Avenue, Knoxville, TN 37916-3002
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Hilton Garden Inn Knoxville/University
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255 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

I stayed at this Hilton Garden Inn last week. The hotel charges $10 to park in their garage and they are not a standard Hilton Garden Inn. No pool or hot tub and don't expect to be able to get a to-go breakfast in the morning because this property does not carry any take out boxes. Or carry cookies or... More 

Was this review helpful? Yes
Genoa, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Everyone at the Hilton, from the parking attendant to the front desk staff, were so friendly and knowledgeable. We had never been to the area,and were only staying for one night, but the staff was able to point us in the right direction for a fun family night. The location was also perfect, with many chain restaurants within walking distance... More 

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Lincoln NE
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you need a great place to stay close to UT campus, this would be an excellent choice. The room was clean and modern, huge TV, and just a little better than the typical Hilton GI. There are a number of restaurants and bars within a block or two from the hotel. The hotel also has a decent bar (much... More 

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for taking the time to write a review on the Hilton Garden Inn University in Knoxville. We are thrilled that you found us to provide clean and comfortable guest rooms with more than enough amenities to WOW you! We are also glad you like our location - we, too, believe we are the best choice when... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel is great - fabulous customer service in all areas! Our team has stayed here twice. The location is great as you can walk to many restaurants. Breakfast buffet was much better than other hotels we have used for our team.

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Nothing makes us happier than repeat customers - we are so glad you have found us to be your hotel of choice when in Knoxville. We truly value your business and we love having the chance to be of service to you. Thank you for your amazing review - and enjoy your Summer! Safe travels, Tracy Hicks More 

south
Top Contributor
53 reviews 53 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This new hotel is on campus, or just one street away, so very convenient to walk. It's also on the "main strip" with many restaurants. My room was great, but parking is extra, and only by valet. Breakfast is not included, but they have a restaurant area with a buffet, and a bar.

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

We are glad that you found our hotel location and facility to be "four star" worthy! The only thing we love more than our hotel are the amazing customers we have the opportunity to serve day in and day out. We look forward to your next visit! Safe travels, Tracy Hicks More 

Mason, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at this hotel were very friendly and went above and beyond. The hotel was very clean. We left a phone in our room after we checked out and were on our way home. The housekeeping staff called to let us know that we had left it and sent it via Fed Ex to us. They went above and... More 

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try on your way home! Our staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention from our housekeeping staff! Thanks again for the kind words and we really hope... More 

Durham, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Friendly, pleasant, and helpful staff. Hotel needs a little work though. The shower shelf came off during a shower and there was a piece of trim hanging loose from the ceiling. The A/C didn't . keep the room very cool even lowered to 68 degrees. We went to book a room for family weekend for UT and teh price was... More 

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for telling the world that our staff was friendly, pleasant and helpful during your stay. We absolutely love our jobs because we have the best guests! I have taken steps to ensure that everything in your guest room is operational and it appears that all is working well including the shower shelf, the ceiling trim and... More 

Orange, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel for a conference being held at the University of Tennessee. The hotel is a very short and lovely walk to the campus. My company provided me a booking discount for the two conference days, but I was hoping to extend my stay by one extra night. When booking the reservation, it was totally baffling to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

I cannot begin to imagine how you felt when this terrible experience occurred when tryig to book your stay with our hotel. No excuses - that just isn't okay - EVER! I am terribly, terribly sorry that occurred, as it should be relatively easy to either extend the stay on the front end or the back end of a group... More 

murfreesboro, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hilton Hotels have a reputation for being top quality for a reason. This property, no doubt, like many if not all others are in the top tier of accommodations available for an affordable rate. I thought the title of this review was satisfactory, but it demands 200 characters. So if your looking for further information about this hotel, stop reading... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

You have helped to make our day! Our proudest moments are when our guests take notice of the amazing staff and accommodations. From front to back, we are dedicated to ensuring that each and every guest feels welcome and valued - and we truly appreciate you bringing this to the attention of everyone on Trip Advisor! Thank you again. Sincerely,... More 

Middletown, PA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our overnight stay at this hotel. Knoxville was busy that night as it was a night of the Garth Brooks come back tour - the staff was friendly and the valets were super helpful. We wpuld definately choose to stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thanks so much for choosing to stay with us during the Garth Brooks concert tour. We are thrilled that you found our hotel to be a good fit for you and that you were happy with our exerienced staff. You made our day! Incidentially, we weren't able to tell anyone until after the last concert on Sunday Night, but Garth... More 

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