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Hilton Garden Inn Knoxville/University

3.0 of 5 1706 Cumberland Avenue, Knoxville, TN 37916-3002
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Hilton Garden Inn Knoxville/University
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Hilton Garden Inn Knoxville/University
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179 reviews from our community

Traveler rating
    114
    40
    15
    7
    3
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69
30
9
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Nesbit, Mississippi
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I just would like to say the hotel was very nice. Walls a little thin but I am a light sleeper when not in my own bed. Very Clean You must Valet Park ($10 per day) And anyone who works at a hotel check in. Not everyone needs to hear the whole flow chart of offers and rewards. Some of... More 

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for your kind review. While we are thrilled our new guest service associate was thorough and covered all the bases, I agree that with time, she will understand how vital it is to take cues from the guests in front of us! Sometimes folks are just ready to get to their room,kick off their shoes and... More 

Nesbit, Mississippi
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Hotel was very nice. You have to valet park but you do have anytime access to your vehicle. I did not go far from hotel but there were several restaurants and bars within walking distance. My check in experience was with a new person who had trouble logging into system. Once she got logged in she went straight down the... More 

Review collected in partnership with Hilton Garden Inn

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thanks for your very candid and truthful review. You are so right - while our new GSA is very thorough, it is equally important to take cues from our guests. And those, like you, who are ready to get checked in, get to their room, and relax appreciate a speedy check-in. We will continue to work on our ability to... More 

Atlanta, Georgia
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice place, and I would definitely stay here again. I came on a business trip with colleagues. The lobby and bar area are really nice, and the hotel is very nice. The rooms are nicely done, although the laminate between the bedroom area and the bathroom wasn't my favorite. The beds are comfortable. I had a second... More 

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

There is anothing that makes a hotel manager smile more than a truly happy guest! Thank you so much for making my day. I plan to share your review with every member of our team here at HGI Knoxville. The only thing we love more than our hotel are the amazing guests we have the privilege of serving. We all... More 

Knoxville, Tennessee
Top Contributor
128 reviews 128 reviews
25 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel while attending an event in one of the banquet halls. Our room was on one of the upper floors with a lovely view overlooking the river. Our room was clean, modern, comfortable, safe, and the bathroom was stocked with lovely products to use during our stay. The bed was very comfortable. The banquet hall was... More 

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Our Food Service team is so pleased that you noticed all the important details that go into making a banquet successful. From the portioning, to the lighting, to the temperature of every food item being servie, we take great pride in providing exceptional food quality and service. Thank you for calling our service levels to the attention of everyone on... More 

Murfreesboro, TN
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed her after spending most of the night in the emergency room with my daughter. The staff went out of their way to make sure we had everything we needed. It is very close to her dorm and the beds are very comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

I know this will sound cliche, but we truly try to treat each guest like a member of our family here. The only reason we exist is to serve - and it means the world to our team when a guest is kind enough to point it out on Trip Advisor! We hope your daughter is recovering nicely and we... More 

Memphis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this location on several occasion, and I find the staff and the hotel very pleasant. Everyone is very friendly. The hotel smells fresh, and is very clean. The restaurant personnel were helpful and accommodating.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

You have truly made us a very happy hotel team! We love the fact that you took time to share with the world that we love our hotel and we enjoy serving our guests with a clean, comfortable and unforgettale experience - THANK YOU. We do hope to have the pleasure of serving you again the next time you are... More 

Olney, Maryland
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed while visiting a student. It was a good location to be able to walk to her apartment and some restaurants. I always like a hotel that provides free coffee in the morning in the lobby. This one also had cookies/fresh water in the afternoon. We stayed on a high floor and it was not a game weekend so... More 

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for your Four-Star review on Trip Advisor. We truly cherish the fact that you found our hotel location a good fit for you and your family,and you enjoyed the value of having complimentary coffee service and complimentary Welcome Bars and flavored water. The next time you are here, please feel free to utilize our complimentary safety... More 

Chicago
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It looks like an odd location with a parking lot in front, but inside, it's clean and comfortable. There is decent lighting, not that clammy feel you often get with hotels at this price. There are even a few restaurants in walking distance which is a plus.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thanks for seeing our hotel as a Five Star choice in downtown Knoxville. As you know this building was old and tired and set idle for a few years until our company saw the 'diamond in the rough' that she is today! While we have only been open for a year, we are blown away by the many comments from... More 

Nashville, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Excellent hotel. The location was right in the middle of campus so it was easy to get where we needed to go. Valet parking was mandatory but I was fine with that. Just remember - if you are a member of the UT Parent Association - you can get a discount. You need to tell them. They won't ask.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Dear UT Parent: Thank you so much for the amazing review. We absolutely the fact our our UT Parents recognize us to be the best choice when visitng Knoxville Campus...and your five-star review proves that point once again. We value our relationship with all our guests, but we have a truly soft spot for all our UT parents - thanks... More 

Nashville, United States
1 review
4 of 5 stars Reviewed November 20, 2014

I was here for a work trip and didn't arrive until late in the evening...I was tired and exhausted but upon arrival I was greeted by a personable and more than accommodating staff. They made check in and out incredibly easy, answered all questions, and offered lots of information, which I didn't mind even though I was only in for... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

NOTHING makes us feel better than comments from guests like yours! WOW - we are so glad that you felt valued and appreciated by our staff. The only thing we love more than our hotel are the amazing guests we have the pleasure of serving. We, too, hope you will be back as our guest very soon. In the meantime,... More 

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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
Number of rooms: 112
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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