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Hilton Garden Inn Knoxville/University

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1706 Cumberland Avenue, Knoxville, TN 37916-3002
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Hilton Garden Inn Knoxville\/University
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334 Reviews from our TripAdvisor Community

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Cookeville, Tennessee
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is difficult to locate and gain access to. The easiest approach is to turn in to the McDonalds' parking lot on Cumberland, then go straight through it and out the back, where you will see the hotel. Do not park in the few spaces in front of the hotel because we were told they are for valet use... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 2_Older_Travellers
Pittsburgh, Pennsylvania
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

In general I found the room to be clean and the staff to be friendly. However, the room was so small, I bumped into the edge of the beds multiple times. I had to keep rearranging the desk chair just to be able to move around. I'm glad it was just me, as if my husband had been there too,... More 

Helpful?
Thank KentM_321
Tampa, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Excellent overall experience. I typically stay at Hilton hotels throughout my travels and this is a great property. The only downside is their valet only option for parking, but considering the area $10 for all night parking and valet service proved worth it.

Helpful?
Thank ByOdinsBeard
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This HGI is very convenient to downtown and UT. The only downside is valet parking is the only option. But, you know that ahead of time and the price is included with the hotel. The staff is amazing. Rob does a great job at the bar. The steak may be the best sirloin I've ever eaten! Great stay!

Helpful?
Thank Mike N
Canada
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here to see the Garth Brooks concert. Clean functional hotel with friendly staff. Good for a night. We walked to the stadium, albeit, it was all uphill. But only about 20 min. There is a small lounge . Not much in the way of food. But perhaps we missed it after the concert.

Helpful?
Thank Travelchatgirl
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for your kind comments about our hotel. We were very fortunate to actually host Garth and Trisha the entire four nights they were in Knoxville on tour - so we really appreciate you staying with us as well! Our team works hard to ensure that every guest feels welcome and valued, and I am so glad... More 

Minor Hill, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is excellent, check-in couldn't have been faster, the service was very professional and friendly. The rooms are very comfortable and staff went out of their way to be very friendly and make you feel right at home. Valet parking also a bonus.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deanna T
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so very much for your wonderful comments. I know many people read reviews and take a cue from guests like you so thank you for taking time to say your recent visit was ‘five star.’ The only thing we love more than our hotel is the guests we have the pleasure of serving. Thank you for making our... More 

Memphis, Tennessee
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Always enjoy staying at this property. Fresh design, well maintained, with a nicely appointed lobby and guestrooms, and with a friendly staff who are more than ready to be of assistance and meeting your every need.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Hotrod_TN
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for your five star review. We are honored you continue to find us to be attentive to your needs, and that our clean and nicely appointed hotel meets your needs when traveling to Knoxville. We do enjoy taking care of you and look forward to your next visit with us. Safe travels, Tracy Hicks More 

Germantown, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel is in bad need of a refresh. Not up to Hilton Garden Inn standards - and I have never complained about any Hilton Garden Inn visit - this a first. That combined with a inattentive breakfast staff made for my first negative Hilton Garden Inn visit.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven F
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Mr. Fittes: Thank you for your honest review. I would love to have the chance to speak with you personally about your visit over the weekend. I do know that we upgraded you and your family to a Suite upon arrival (718), so I went up again this morning to take a look at the room. I cannot find anything... More 

Boone, North Carolina
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this Hilton for my daughter's interview at UT. Very convenient to campus, basically right beside it. The room was very clean and the bed was super comfortable. The staff was very helpful and accommodating. They have a reasonably priced breafast that was cooked to order. Valet only parking but only $10 so no big deal. This is a... More 

Helpful?
Thank AppNeer
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for taking the time to give us a review on Trip Advisor. We are thrilled that you found our hotel to be convenient to everything and anything on campus, and that you and your daughter were comfortable. But our biggest smiles come from your comments about our team members! We pride ourselves on employing some of... More 

Knoxville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great staff and hotel. The best!! Everyone here was very attentive. They really care about the guest. From the bar tender, the front desk, the valet guys etc. they all care. I greatly reccomened this hotel. Great location near the university, walking distance to the restaurants and really nice for a football or basketball game on campus.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dave R
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

You have helped to make our day! Our team absolutely love the opportunity to serve - it is truly our pleasure to make each and every guest feel welcome and valued.....I am happy this was your experience while our special guest. We hope to have you back many times in the future. And thank you again for recommending our hotel... More 

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