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All 88 Knoxville hotels

Hilton Garden Inn Knoxville/University

3.0 of 5 Hotel   |   1706 Cumberland Avenue, Knoxville, TN 37916-3002
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86%
Ranked #12 of 88 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
532LiveLaughLove Palo Alto, California
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151 reviews from our community

Traveler rating
    102
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    13
    6
    2
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59
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
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English first
Palo Alto, California
1 review
5 of 5 stars Reviewed 1 week ago

My family and I were staying here for two weeks and right from the start the hotel staff from the valet parking ; bell boys ; front desk ; receptions ; bartender to kitchen staff are just amazingly friendly ; helpful ; kind ; sweet personal; practically just like we are all bonding in one big family together in this... More

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Huntersville, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is right on the edge of the University of Tennessee. I attended an event at the University's Howard Baker Center which was just a half block away. Just about everything at the hotel is brand new, and the staff at breakfast was attentive and friendly. My only complaint was that the air conditioning thermostat in my room was... More

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so very much for your wonderful comments. I know many people read reviews and take a cue from guests like you so thank you for taking time to say your recent visit was ‘four star.’ We have talked with our housekeeping team to ensure that we get those thermostats adjusted back to an acceptable (like 70 degrees) as... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

When i first arrived after initially making the reservation, I was worried that I had made a mistake in my stay because the hotel was nestled away behind a couple of restaurants but I shortly discovered that with the valet parking (and the courteous valet parkers) it actually became a convenience. The staff was great! Everyone was so friendly and... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

WOW - your comments about us being like 'a new house' are terrific. We, we are more excited about your comment about our team members!! Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try. Our staff tries to bring personal attention into every guest interaction, and we are... More

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

stay away noisy car scratched valet parking is sketchy check in not best experience staff needs training not same experience i have had at other hiltons room was clean but again just the feeling at this hotel was sketchy. the manager very impersonal.

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I am puzzled about your comments concerning the "sketchy" staff members, as we have continually received amazing reviews on this social media site as well as other... More

Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very nice. The staff was extremely friendly. This hotel Feels new and all is updated. Parking is 10 dollars a night. There are plenty of food options within walking distance so your car is not necessary. The fitness center is excellent and breakfast was solid.

Was this review helpful? Yes 2
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

You have helped to make our day! Our proudest moments are when our guests take notice of the amazing staff at the hotel. From front to back, they are dedicated to ensuring that each and every guest feels welcome and valued - and we truly appreciate you bringing this to the attention of everyone on Trip Advisor! We look forward... More

Stafford Springs
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very clean, staff is very nice. BUT - stayed here a week as hubby was in hospital and found out on the night of my anticipated departure that he would need to stay 3 more days than anticipated. Went to desk and asked for help - they have room, but $299 a night as it was a football weekend. The... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you so much for taking the time to write a review on our hotel. While we realize that many travelers aren't accustomed to paying higher rates for large events, it is fairly normal in downtown university areas to charge a higher-yet-fair rate for hotel rooms. Football draws thousands of fans to downtown Knoxville, and while we realize that you... More

Johnstown, Pennsylvania
Top Contributor
87 reviews 87 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We housed many of our conference speakers and attendees here. Every one of them was happy. Great staff. They really bent over backwards for us. Very nice accommodations. Great location to the university.

Was this review helpful? Yes
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Nothing - absolutely - nothing, makes us happier than a guest who has a great experience in our hotel! We are delighted to learn that your conference speakers were very pleased with their accommodations at the Hilton Garden Inn University. Our staff tries to bring personal attention into every guest interaction, and we are very pleased that your speakers received... More

nashville, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Housekeeping is inefficient and rude!!! Early wake up call by pounding on our door. There are no security latches on the door so housekeeping went in without warning very early to tell us checkout is at 12:00. It felt like a prison.

Review collected in partnership with Hilton Garden Inn

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Dear Marcelle Q: On behalf of all of us at the Hilton Garden Inn University, we sincerely apologize for the actions of our team members during your recent stay with us. It is never okay to wake up our guests so early in the morning - never, ever! So please allow us to tell you two things: 1. We have... More

Smyrna, Tennessee
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is new and very clean but I will never stay there again because of Cooling Heat/Air system and required Valet parking. The Air only goes down to 68 degrees with no override per the front desk staff. My room was hot when I arrived an it was only about 85 degrees outside. It took over 3-4 hours to... More

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HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Thank you, Robert, for taking the time to write about your recent experience. I am so sorry that you didn't find exactly what you were looking for, but I would like to respond to a couple of your concerns. The HVAC system here is similar to newer hotels constructed in the last few years. Our HVAC systems are pre-set to... More

Mattoon, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great hotel and within walking distance of campus. Also close to strip of restaurants and shops. Great staff. Nice breakfast. Nice bar. Great people. Was hard to figure out where to turn into hotel, but once you figure it out, no problem. Mandatory valet parking at 10 per vehicle per night.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this review

Christina: Thanks so much for staying with us during your visit to Knoxville. We’re glad you decided to give us a try, and that you found us to be worth of a five-star rating! Our staff tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention from our team. Thanks again... More

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Additional Information about Hilton Garden Inn Knoxville/University

Address: 1706 Cumberland Avenue, Knoxville, TN 37916-3002
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Knoxville/University 3*
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Also Known As:
Days Inn Campus Hotel Knoxville
Days Inn Knoxville
Knoxville Days Inn

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