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Quality Inn & Suites Knoxville

2.0 of 5 317 N. Cedar Bluff Rd., Knoxville, TN 37923
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Quality Inn & Suites Knoxville
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Quality Inn & Suites Knoxville
Quality Inn & Suites Knoxville
Quality Inn & Suites Knoxville
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66 reviews from our community

Traveler rating
    10
    19
    12
    14
    11
See reviews for
31
9
1
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Brandon, Mississippi
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When I made this reservation, I did not know this location has an indoor waterpark and I would be hearing water and smelling chlorine all day. Noisy kids, echoes and screams until waterpark closes. If you have kids, great place. If on a business trip, keep looking. Hotel is clean, cheap / sparse furniture in room. Front desk was very... More 

Was this review helpful? Yes
Niccole L, General Manager at Quality Inn & Suites Knoxville, responded to this review

Sara D, I am glad you had a good time, despite us accidentally goofing up your room number. We do strive for perfection, however, sometimes it gets the best of us! Thank you for your understanding, and patience! We are, in fact having boilers installed in the coming weeks to make the water park warm! We are very excited about... More 

Crossvile
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Overall we had a wonderful stay good was great room was nice and cozy only complaints I have would be they messed our reservation up and put as in a room already book due to a double booking and walked in with someone's stuff in it already second the kid pool water was ice cold so cold I couldn't even... More 

Was this review helpful? Yes
Tucson, AZ
Top Contributor
51 reviews 51 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we first checked in, the noise from the water park in the concrete courtyard of this hotel was making us miserable. However, we made a quick trip to the front desk and the *very* friendly staff member allowed us to re-locate to a much more quiet area of the hotel where we heard no noise, other than the early-morning... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 3, 2014

I do understand that when your paying $60.00 per night you cannot expect a 4 star resort but the room that I was in was nasty. When I walked in I was over taken with chemical fumes. I reported it but nothing was done. The door to the bathroom had a hole in it and it was half white and... More 

Was this review helpful? Yes 1
SBray1523, Front Office Manager at Quality Inn & Suites Knoxville, responded to this review

Thank you for reviewing your recent stay. I would personally like to apologize about the problems you encountered. Had we been aware of the issues at the rear entrance, I assure you it would have been taken care of immediately. We strive to continually improve the property and take pride in keeping it clean and easily accessible. I will be... More 

Covington, Georgia
Top Contributor
116 reviews 116 reviews
44 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed November 29, 2014

Wow. Where to start? The bet thing about this hotel is the indoor water park. It is great fun for kids. The front desk staff is very nice. It's downhill from there. First of all, the rooms are terrible. Cigarette stains on the tub, dirty bedspreads, rusted towel racks, hair everywhere, moldy chairs, lukewarm at best shower, a half spray... More 

Was this review helpful? Yes 1
SBray1523, Front Office Manager at Quality Inn & Suites Knoxville, responded to this review

We appreciate you taking the time to review your recent stay. We like to hear from our guests, as they provide feedback to help us improve every experience. We are still under renovations, with many changes to come. The property will be complete in March 2015, and we hope you will give us another try next year! More 

Lumber Bridge, North Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 16, 2014

This hotel is in the process of being updated. However, an update or curtains, paint, and carpet doesn't change the fact that this hotel is old and worn. We were in a large room considered a suite that was two adjoining rooms that were converted to one therefore there were 2 doubles and a bath in one room and a... More 

Was this review helpful? Yes 1
SBray1523, Front Office Manager at Quality Inn & Suites Knoxville, responded to this review

Thank you reviewing us! We are currently still under renovations and we hope you can come give us another chance once they are complete. New bedding, furniture and appliances are on their way. More 

Tennessee
Contributor
20 reviews 20 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 16, 2014

Although the hotel is not new (but being renovated), it's a very decent place. Stayed here with my mother and granddaughter and a family friend. We had a blast at the indoor water slide and pool. The staff was friendly and the breakfast was your average free breakfast with fruit, waffles, cereal, bagels, coffee, juice and milk. I will stay... More 

Was this review helpful? Yes
Niccole L, Manager at Quality Inn & Suites Knoxville, responded to this review

Thank you for taking the time to review us! We love to hear from our guests and would like you to know that renovations are still under way. More good things to come! We hope you can come back and see us again soon! More 

Atlanta, Georgia
Top Contributor
55 reviews 55 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 29, 2014

I stayed here during a stressful time when a relative was undergoing surgery at a nearby hospital. I was only looking for a close, cheap hotel...I found much more! While the adjacent lot looked a bit scraggly because of unmowed weeds (the lot is owned by another party), the hotel itself looked contemporary, clean, and inviting on the outside. The... More 

Was this review helpful? Yes
Niccole L, General Manager at Quality Inn & Suites Knoxville, responded to this review

Thank you so much for choosing to stay with us! I am glad to hear that we could be of service you to during this hard time, and we hope to have you back, hopefully during a better reason to visit! Please call us whenever you're in the area, we'd love to have you again! More 

Johnson City, Tennessee
2 reviews
5 of 5 stars Reviewed October 11, 2014 via mobile

Ok, I read all the previous reviews before I booked this hotel (stayed 3 nights this past week) but I got a great price so I took a chance anyway. I was THOROUGHLY happy-- the staff was SO accommodating, friendly, thorough, and that made this such a great stay! While it is true the hotel is under new ownership and... More 

Was this review helpful? Yes
Niccole L, General Manager at Quality Inn & Suites Knoxville, responded to this review

We are tickled pink to hear you had a great time! That's what we are here for! Please let us know if there is any other way to help, and we look forward to ya'lls return trip! More 

1 review
2 of 5 stars Reviewed October 2, 2014 via mobile

We booked this room online while vacationing in TN. My husband and I didn't have a "too good to be true" feeling about the price because we have been experiencing some really good deals compared to back home in Oklahoma. As mentioned by others, the water park was the draw because our ten year-old daughter has been traveling in the... More 

Was this review helpful? Yes
Niccole L, General Manager at Quality Inn & Suites Knoxville, responded to this review

I am terribly sorry to hear about the problems you experienced during your stay. We are currently undergoing renovations, and have had staffing changes as well. I can assure you our hotel is very safe, and coming along nicely with the work being done. We would love to have you back once the work is complete, so we have another... More 

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Additional Information about Quality Inn & Suites Knoxville

Address: 317 N. Cedar Bluff Rd., Knoxville, TN 37923
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Knoxville 2*
Number of rooms: 84
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