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Country Inn & Suites By Carlson, Knoxville at Cedar Bluff

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9137 Cross Park Drive, Knoxville, TN 37923
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1 room 1 guest
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Country Inn & Suites By Carlson, Knoxville at Cedar Bluff
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336 Reviews from our TripAdvisor Community

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Traveler rating
    228
    82
    17
    8
    1
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143
56
18
76
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (336)
  • Mar-May only
    (87)
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    (72)
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1 review
4 of 5 stars Reviewed 1 week ago NEW

Was passing through Knoxville and needed a place to stay. It was reasonably priced and included breakfast. The room was clean and comfortable and the breakfast was better than most hotels that have breakfast included!

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Des Moines, Iowa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel, quick check-in, rooms were clean, some cookies in the evening. I'd stay here again. It has proximity cards for door locks rather than the slot cards that the majority of cards use. Proximity cards are much more efficient that the cards you have to put in the door slot. The morning breakfast was okay.... More 

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Alex C, Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review

Thank you so much for your feedback! We are so glad that you enjoyed your stay with us! We are thrilled that you found our clean and comfortable rooms satisfactory for your stay, and we are also glad you enjoyed the convenience of our proximity key cards! We are sorry that our breakfast did not exceed your expectations, and we... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Just an ok hotel. Fine if you are just passing by. No Frills or trills here. One of the waffle irons didn't work. Bathroom was just ok, a little thight but fine. The staff at the front desk were fine checking in and out in the morning. Would not choose to stay here more than the one night.

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Alex C, Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review

Thank you so much for your response! We are glad everything was up to your expectations, but we hate we were not able to exceed them. We will take your feedback to improve different facets of our hotel to better accommodate future guests! More 

Portishead
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here following a flight from the UK before going on a road trip, and for that purpose at that time, it was absolutely fine. The rooms were clean but I was a bit annoyed at having to make the sofa bed up despite having booked this beforehand. Breakfast was good for what we expected with a simple but effective... More 

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Alex C, Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review

Thank for sharing your thoughts on your recent stay with us. We want all of our guests to have an enjoyable stay and I apologize for your second stay not being up to par with your first. We appreciate your feedback and use it to see where we can improve our operations so that you can have a more satisfying... More 

Trussville, Alabama
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel again with my family of six this past month after a favorable stay earlier this year. Our experience was not nearly as favorable this time. Our room was a little dirty, we never received maid service, and the quality of the breakfast was not as good as during our previous stay. On the positive side, my... More 

Was this review helpful? Yes
Alex C, Manager at Country Inn & Suites By Carlson, Knoxville at Cedar Bluff, responded to this review

I appreciate you taking the time share your experience and I apologize that you were not satisfied with the condition of your hotel room or breakfast during your stay. Your comments are valued and I will be speaking with my staff about the issues you encountered. I will use this survey to help fine tune our operations so that the... More 

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