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All 88 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5 Hotel   |   144 Merchants Dr, Knoxville, TN 37912
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Ranked #26 of 88 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 9, 2014
scott p Lexington, Virginia
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191 reviews from our community

Traveler rating
    99
    61
    19
    7
    5
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69
37
8
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for MainStay Suites Knoxville
See the most recent reviews
Lexington, Virginia
2 reviews
5 of 5 stars Reviewed May 9, 2014

Jeannie, India & the rest of the Mainstay Suites staff do a wonderful job of making their quests feel like family. This is my home away from home when I'm in Knoxville. I will keep coming back to this hotel!!

Review collected in partnership with this hotel

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear that you are continuing to enjoy your stays with us. We look forward to having you back again soon! More

Greenwood, South Carolina
1 review
4 of 5 stars Reviewed May 8, 2014

We needed a quick Saturday night stay and the MainStay Suites served us well. The rooms were quite large and clean, staff very hospitable, and breakfast was very good. it is an easy stop off the Interstate. .

Review collected in partnership with this hotel

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review on your recent stay. We are pleased to hear you enjoyed your time here. We are also pleased you appreciated the size of your room. We find that many guests enjoy having that extra bit of space for a more "at home" feel. We thank you again and hope to... More

Macomb
2 reviews
4 of 5 stars Reviewed May 8, 2014

Second time staying here and we were very satisfied both times. Room was clean, bed comfortable and staff was friendly. Conveniently located by I-75 with restaurants nearby. The kitchenette is an added bonus. After being on the road for 14 hours, this was a welcome oasis. Will stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are very pleased to hear you enjoyed your stay with us, not once but twice. We hope you will continue to choose Mainstay Suites when traveling through Knoxville. More

Roanoke, VA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 21, 2014

The hotel is a friendly place and do not have any complaints. First floor room for us and the dog is convenient for walks and getting outside. Front desk is friendly and the room comfortable. Location is convenient to downtown and the west side.

Review collected in partnership with this hotel

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review on your recent stay. We are pleased to hear you enjoyed your time with us. We are always open to accepting guests who are traveling with their pets but always ask that you call ahead because we do have a limited number of pet friendly rooms. Thank you again and... More

Canton, Michigan
1 review
5 of 5 stars Reviewed April 18, 2014

We have been staying in Knoxville every spring for 10 years, This is the best motel we have found, and plan on using MainStay Suites Knoxville for our future trips. The room was excellent and the separate bedroom gave us the privacy we wished.

Review collected in partnership with this hotel

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are very pleased to hear you enjoyed your first experience with Mainstay Suites. We look forward to having you again soon! More

Kettering, Ohio
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 7, 2014 via mobile

There are many lodging choices in this price range and property type, so the competition is stiff. Mainstay needs to step up their game. Specifically, the bed was uncomfortable and the blanket stiff and rough-textured. The shower surround was a little dingy and stained and one side of the curtain had what looked like bleach stains. The breakfast was disappointing.... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review on your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make any necessary improvements. I hope that you will consider staying... More

pensacola
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 7, 2014

We stayed there 2 nights, bed was comfortable , and the room was clean. The hotel is older but has been remodeled, the rooms have full sized refrigerators with ice makers, and a kitchenette stocked with pots , pans, and dishes, ..even has a dishwasher. The space in the bathroom was very tight, the bathroom vanity was too close to... More

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay with us. We see you mentioned the bathroom seemed small in the room you occupied. Here at Mainstay Suites we have several different types of rooms which all very in size, including bathroom size. During your next visit we invite you... More

Chester, South Carolina
1 review
5 of 5 stars Reviewed April 6, 2014

My traveling experience for the first time coming to Knoxville Tn didn't started out great with having car issues but once I arrived at the hotel and meeting Ms Carolyn (the front desk attendant) My weekend turn out to be great and well deserved. The hotel staff was excellent especially Ms Carolyn, it was clean and our room was Great!!!... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your time with us even though the reason behind your stay was car trouble. Thank you again and we hope to have you back soon! More

Knoxville, Tennessee
1 review
4 of 5 stars Reviewed April 6, 2014

Staff was amazing. They were very attentive and helpful. I stayed in single room one night. My son was having wisdom teeth out and I was able to move to double room early so I could just bring him straight in to room. Only negative was the tv remote didn't work.

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We apologize for your remote control not working and understand that can be a inconvenience. However we are pleased to hear that your overall stay was comfortable and enjoyable. Thank you again and we hope to have you back soon! More

Macomb, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

We stayed here on our way down from Detroit, MI to Sunny Florida. 2014 was a extremely snowy and freezing year up North. We had stayed here the previous year on our way to Florida and made it our stop again in Jan, 2014. The people at the front desk were so polite and the room was not only clean... More

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your stay with us, yet again. It is always nice to have repeat guests just like you. We are also pleased to hear you enjoyed the recent changes we have made to our breakfast bar which now includes options such as scrambled eggs,... More

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
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