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All 88 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5 Hotel   |   144 Merchants Dr, Knoxville, TN 37912
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Ranked #26 of 88 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 29, 2014
pgerdl Brandenburg, KY
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193 reviews from our community

Traveler rating
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    62
    19
    7
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for MainStay Suites Knoxville
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Brandenburg, KY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2014

We were eating at the Cracker Barrel next door to this hotel (which also has a Starbucks on the other side!), very tired from our trip - but it was only 1 p.m. I mentioned it would be perfect if this hotel took dogs (we have an 11-lb elderly rescue mix). My husband checked and they do! $15 fee. So,... More

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Tampa, Florida
1 review
5 of 5 stars Reviewed September 23, 2014

The staff members were very helpful and welcoming. They went out of there way to make sure my family was comfortable. The hotel was clean and in a great location. Breakfast was pretty good and had a variety to choose from. All in all, we are very pleased with our stay.

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Portsmouth, NH
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2014

I was on a twenty day road trip in a '65 Austin Healey and went to Knoxville to escape the heat and humidity of Atlanta and to study the city's involvement in the Civil War. Mainstay Suites was the hotel assigned to me by the on-line hotel booking agency, Hotwire. Though located five miles from downtown Knoxville, it was easy... More

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Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

Stayed over Labor day weekend (Sunday & Monday nights) for the UT/Utah St. game. Centrally located, 10 min. to campus/strip, lots of restaurants close by, plus the full kitchen in the room. Staff was excellent and breakfast each morning was nice, ( bisc/bacon/sausage/eggs/waffles/cereal/bagels/coffee/juice). Made reservation for the next game as I was checking out. Enjoy!!

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Zeist, The Netherlands
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 9, 2014

After checking in, being gone for the day and returing at 11:30 PM, the bed had not been made, the sink not cleaned, the towels not replaced. When checking out the next day and bringing this to the attention of the lady at the front desk, she said I should have called them and they would fix it. I told... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We also apologize for failing to contact you in regards to your concerns. It seems our front desk agent failed to pass along this information. At this time because we do not know which... More

Bluefield
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 9, 2014

We stayed here for the first time and it was great! Spacious, comfortable rooms with the added bonus of a kitchenette. The location was great, easy to get in or out of the parking lot. Front desk staff were courteous and caring. We would definitely recommend this property!

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

We thank you for taking the time to leave such positive comments. We are pleased to hear you enjoyed your stay and we hope to have you back again soon. More

Spring Hill, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2014

The rooms were nice and clean. The hotel is well maintained and the staff was helpful and very pleasant. The only short coming was the breakfast area. The tables were not kept cleaned off and the food was not kept fresh and filled. I did bring these short coming to the desk clerk.

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. It is nice to hear you were pleased with our staff and the cleanliness of our rooms. However, we do apologize for failing to exceed your expectations in our breakfast area. We will bring your comments to the attention of our breakfast attendant. We thank you again and hope you... More

columbia tn
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 1, 2014

I love the location of this hotel in relation to the Vols stadium. Easy in and easy out. Price is good and good restaurants around the exit. Great prices as well. Staff is friendly! there is also a shuttle to the game if you don't have a parking pass.

Review collected in partnership with this hotel

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for yet another wonderful review. We are very pleased that you have continued to choose Mainstay Suites for your Knoxville visits and We look forward to having you back again soon. More

Nashville, Tennessee
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 1, 2014

Negatives: - Some room items were damaged or non-functional. Impossible to take a bath without water draining out. They could save money and water by replacing non-functional stoppers with the old rubber drain stoppers. - Towels and bed blankets had stains. - one of the side exits has a window air conditioner over the entrance. difficult to go in or... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We apologize for failing to exceed your expectations. Guest satisfaction is something we take very seriously and feedback such as what you have provided is very important in helping us know which areas we are doing well and which areas we need to make improvements. Our staff will immediately look... More

Cookeville, Tennessee
2 reviews
5 of 5 stars Reviewed September 1, 2014

I was visiting my son at the UT Utah state game. It was a day of many first. His first year in college, his first college football game, his first performance in a college band, my first visit to Neyland Stadium so it was important that this be a memorable trip. My hotel stay was just that a memorable stay.... More

Review collected in partnership with this hotel

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to review your recent stay. We are thrilled to hear you enjoyed your time with us and more importantly we are honored to have had the opportunity to be a part of this wonderful weekend you and your family experienced. We look forward to having you back soon! More

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
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