We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

MainStay Suites Knoxville

Hotel website
Hotel deals
144 Merchants Dr, Knoxville, TN 37912
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
MainStay Suites Knoxville
Professional photos View all
Browse nearby
MainStay Suites Knoxville
Write a Review

218 reviews from our community

Traveler rating
    111
    69
    23
    9
    6
See reviews for
77
40
10
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (218)
  • Mar-May only
    (51)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (45)
All months
Munster, Indiana
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place was such a blessing after staying in a dump for four days in Savannah. The room is huge and very clean. Wonderful staff! Nice variety and plenty of breakfast foods. I could live here. The busload only stayed 1 night but it was great. I'd never have a problem staying here again.

Was this review helpful? Yes 1
Aurora, Illinois
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a bus group of 50 seniors and found our 4 night stay to be peaceful and we always had service with a smile. Can't say enough good things about the manager, Bo Creech. He was a gentleman and very easy to work with and followed through on paperwork. The place is not brand spanking new, but very clean... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

My friends & I were in town for Comicon & stayed 2 nights at MainStay Suites. The rooms were big, clean & comfortable. The hotel is within walking distance to two restaurants. Location was great! My friends & I would definitely stay here again.

Was this review helpful? Yes 1
Cobourg
Top Contributor
88 reviews 88 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed April 15, 2015

The front desk staff was very rude...... She went into the managers office twice when she was checking us in and came back to the desk snickering and laughing. I asked her what was so funny...... Her name was Sashy or something like that.....when I questioned her about the room she asked if I wanted to go somewhere else for... More 

Was this review helpful? Yes 1
Trenton
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 4, 2015

Very friendly staff, nice clean room wirh good amenities. Never heard of this chain before but would recommend. Breakfast was a big surprise. There was a good variety of hot and cold food. Coffee was very good. Stopped on my way home from Florida and used travel coupon which made the stay very reasonable. Good selection of restaurants within walking... More 

Was this review helpful? Yes
ontario
Top Contributor
51 reviews 51 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 1, 2015

We stopped here on our way home from Florida to discover a very long line up; the sole employee was doing her best to answer the phone and check folks in but it took over 20 minutes to be served. It was busy everywhere so we decided to wait. We took the last non-smoking room (King suite) available as we... More 

Was this review helpful? Yes
Suttons Bay, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 27, 2015

I was traveling with pets so that narrowed my scope of hotel choices. So glad I found this one! It was just an overnight stay, but it was great to not feel like you are in a 'dog' hotel. The suites offered everything I needed but the best part was the customer service. Karen was wonderfully helpful at the front... More 

Was this review helpful? Yes
Austin, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

There are so many good things to say about this hotel... I stayed here for business for a few weeks. Know before you stay here that this is generally a long-term-stay hotel. I've done both long and short stays here and the friendly staff is accommodating to everyone. Henry, Sashia, Karen, and Ezra man the front desk with smiles every... More 

Was this review helpful? Yes 1
Pigeon Forge, Tennessee
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 8, 2015

We travel through Tennessee several times a year. We have stayed at the Mainstay in Knoxville six times. The staff has made each stay pleasant. The hotel offers clean updated rooms and Continental breakfast. Ample trailer parking. Plus, easy access to the interstate. Would not hesitate to stay again. This is the standard of service by which I judge all... More 

Was this review helpful? Yes
Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

As soon as I stepped through the front door I felt at home thanks to India at the Front Desk. You couldn't ask for a more friendly and hospitable front desk attendant. This hotel is also better staffed and cleaner than much more expensive downtown hotels I've stayed at before. Only a matter of time before this hotel stands alone... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
View from room (2)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (3)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay