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All 88 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5 Hotel   |   144 Merchants Dr, Knoxville, TN 37912
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85%
Ranked #21 of 88 hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
sidneynaquin D Murfreesboro, Tennessee
  • Overview
  • Reviews (173)
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  • Room tips (43)
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173 people have reviewed this hotel

Traveler rating
    91
    57
    16
    6
    3
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65
32
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41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
WISCONSIN RAPIDS
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

We were on the road from WI to SC and needed 2 rooms @ 11 pm - we just couldn't drive any longer. Reserved the rooms via Priceline & got an email saying we had 2 rooms with 2 Queen beds each. But when we got there, the 2 rooms each had only one queen bed. We have 6 kids... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I would like to point out that reservations booked in the manner in which you choose have no guaranteed room... More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Lobby dirty, elevator had not beed cleaned in days. Hallways not vacuumed, when we got in room hair all over bath room, you could tell bed had not been changed from last visit in hotel. Left ASAP. I called to front desk and told them I would be leaving.

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. Our customers satisfaction and cleanliness of our property are both things we take very seriously. Unfortunately it is difficult for us to investigate a situation and make improvements where needed without the proper information such as when you stayed, and which room you were checked in to. For that reason... More

Murfreesboro, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is really nice. Staff is extremely friendly and very helpful. Room is spacious and clean. The hot breakfast is good, and has changes each day. We defiantly plan to stay again if we go to Knoxville again.

Was this review helpful? Yes 1
Gate City, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

The room was large. I liked the kitchenette, especially the full size refrigerator. The staff was friendly and helpful. The location was good for us to attend the regional Convention of Jehovah's Witnesses. We enjoyed the daily breakfast. We were on the 3rd floor and it was very quiet at night so we were able to sleep very well. Also,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed July 15, 2014

This was a very good experience for myself & family. The rooms are spacious & clean, the staff was excellent to work with,beds very comfortable,plenty of hot water to bathe with, the breakfast was beyond good plenty of choices to start your day off with a meal. Knoxville is a beautiful town.

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Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed July 13, 2014

Our Stay was really nice. Our room was just as described. Everything was easily accessible! The staff were very kind, friendly and very hospitable. The hotel was located in a very central location. If our Convention is held here again in Knoxville we will surely make Main Stay Suites our home away from home. Sonya G. Hardaway sghardaway@gmail.com, coolbreeze137406@yahoo.com

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Albany, New York
Top Contributor
71 reviews 71 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 12, 2014

We stayed here for six nights on business, and had a comfortable stay. The breakfast offered several choices: cold cereal, oatmeal, eggs, biscuits, sausage/bacon, waffles, and fruit & bagels/muffins/toast. The room was a decent size, and the bed was comfortable; the pillows felt a little understuffed, or it's possible they need replacing, and the linens could use replacing. There were... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay. Your comments regarding the cleanliness of the bathtub and the condition of the linens will be discussed with our housekeeping department. We thank you for bringing this to our attention and do apologize your room was not up to our normal... More

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed July 11, 2014

We had a great night 's rest and the room was great as well. The breakfast the next morning was tasty and greatly appreciated since were ready to hit the road when we checked out. I really want to ensure that Henry is given special recognition for his help with our stay. We were traveling and needed a place to... More

Review collected in partnership with this hotel

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are please to hear you enjoyed your stay. As a measure of safety and security it is our companies policy to always verify each guests ID upon check in. We will be sure our employee is awarded for the wonderful customer service he provided to you during your stay.... More

Palm Coast, Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 10, 2014

We stayed 1 night on our way back to FL.. Room 110 was clean and pleasant, wonder why they would put 3 pillows on double bed, would have thought it would be ether 2 or 4? Good room, pleasant and helpful staff, free Centennial breakfast was good. Would recommend this hotel to friends and family.

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave such positive feedback. We are pleased to hear you enjoyed your stay and most importantly that you found your room to be clean and comfortable. I did want to take a moment to clear up your question regarding the number of pillows on the bed. As per Mainstay Suites brand standards, at... More

Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed July 8, 2014

We stayed 4 days and it was wonderful. Nice clean rooms with a lot of space and everything else we needed. We attended a convention and even had a DVD player and were able to watch a newly released DVD on our last evening there. The staff was friendly and attentive to our needs. Breakfast was great and well balanced.... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay. We are sorry you did not enjoy our coffee but are glad to hear you enjoyed our hot breakfast and your suites in room DVD player. We thank you again and hope to have you back next year! More

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#9 Business Hotel in Knoxville #16 Romantic Hotel in Knoxville #18 Family Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
Number of rooms
86

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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