We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

MainStay Suites Knoxville

Hotel website
Hotel deals
144 Merchants Dr, Knoxville, TN 37912
Special Offer
Choice Privileges Points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
MainStay Suites Knoxville
View Map
Add Photo Write a Review

234 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    120
    70
    27
    9
    8
See reviews for
86
43
12
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (234)
  • Mar-May only
    (52)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (45)
All months
Channahon, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a edited review of this hotel. management complained said, I had the wrong hotel. I did not. what I did have wrong was it was Garth Brooks in concert not Tim McGraw. The night we stayed there was no other place to stay everyone was booked because of a GARTH BROOKS concert that was going on. I still... More 

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you again for your time in sharing your experience. It's disappointing to learn that you were unhappy with your stay in May. We hope that you understand our after-hour procedures at our property. For the safety of our guests we lock the doors to where only registered guests with a key may enter the building. For the guests whom... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in a room with two queen beds. The room was very clean, big, had a nice kitchen. Very friendly staff. We checked in late and the night auditor, Henry, was very helpful and kind. He made sure we had everything we needed. Our stay was very pleasant. The hotel had a nice choice of breakfast items with waffles, eggs,... More 

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you so much for your feedback. We are glad you enjoyed our amenities during your recent stay with us. We hope to have you with us again in the future! More 

1 review
5 of 5 stars Reviewed 1 week ago

I loved everything about this hotel. The employees were great. They were all so kind and very helpful. The prices here are very reasonable and the rooms are great. Breakfast wasn't excellent too. I have no complaints. I enjoyed my stay there and would definitely stay again.

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

My staff joins me in thanking you for your kind words in the review. We are glad you enjoyed your stay and also enjoyed our amenities. Thank you for choosing MainStay Suites in Knoxville! More 

Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Nice, big, clean room , kitchen .Friendly staff.. Awesome breakfast ,Exercise room . Definitely give 5* and recommend for family and friends stay. Located centrally within driving distance of all most all attractions.. Including smokies , Rock city, ruby fall , Dollywood .

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to review our hotel. Your feedback is appreciated and helps future guests pick the right place to stay. We are glad that MainStay Suites was convenient for you and your family. Thanks again and we hope to see you again the next time you are in Knoxville! More 

columbus, ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We booked the hotel at midnight on priceline. When we got in at 3 AM, they told us that they only room we could get since we booked through priceline was a room with one king bed. We have been using priceline for over 10 years, and have NEVER, in any city, not been able to get a room with... More 

Was this review helpful? Yes
ird21, Front Office Manager at MainStay Suites Knoxville, responded to this review

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology and understand how the 3rd party websites work. Your original reservation was... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was a suite with two queen beds at a great price of $94. This was a very clean room. We just stayed for the night but I would stay here again and highly recommend it. Breakfast was a little skimpy but there's restaurants close by if you want more

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for sharing your experience. We are glad you enjoyed your stay with us and appreciate your recommendation to others. Your feedback is very useful to us, and we have recently made slight changes to our breakfast. Thanks to great customers such as yourself who provided feedback, we asked on what we could improve and we did so. We... More 

Greer SC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2015

Excellent experience from start to finish. Everything in the room was clean, well ordered, and worked perfectly. Great water pressure and comfortable and quiet air conditioning. Fairly good selection in continental breakfast.

Was this review helpful? Yes 1
Columbia,SC
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 20, 2015

We stopped here for a quick overnight stay on our way to visit family. We were disappointed since the Choice Hotels site gave this hotel 4+ stars. Our room smelled musty and the sheets felt damp due to humidity. The drain in the tub needed some attention as it barely drained. The breakfast was really not good - dry (powdered?)... More 

Was this review helpful? Yes 1
Knoxville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

Sometimes you just need to get away from everyone! Work drives you nuts, drivers drive you crazy, and crazy neighbors just want to bring you cats.....yes, cats.... I wanted a balcony, mid-priced, Starbucks, and a gold crown. Mainstay offered the most relaxing few days I have ever had! Most would think east Knoxville an undesirable section of town, but those... More 

Was this review helpful? Yes
Spring Hill, Florida
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 9, 2015

We have stayed here before and enjoyed our stay. This time we were disappointed. The hotel looked well used this time. The walls had chips out of the corners and didn't have the clean fresh look it had other times we stayed there. Our king size bed we had, some one has made it up using a queen size sheet... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (2)
Viewed
View from room (2)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (3)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Knoxville hotels
0.3 mi away
Hampton Inn and Suites Knoxville North
0.3 mi away
Comfort Suites Knoxville
Comfort Suites Knoxville
#29 of 90 in Knoxville
4.0 of 5 stars 170 reviews
0.2 mi away
BEST WESTERN Knoxville Suites
Show Prices
Show Prices
Show Prices
11.3 mi away
Candlewood Suites Knoxville
Candlewood Suites Knoxville
#22 of 90 in Knoxville
4.0 of 5 stars 98 reviews
0.3 mi away
Sleep Inn North Knoxville
Sleep Inn North Knoxville
#36 of 90 in Knoxville
4.0 of 5 stars 153 reviews
0.2 mi away
Quality Inn Merchants Drive
Quality Inn Merchants Drive
#41 of 90 in Knoxville
4.0 of 5 stars 138 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay