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All 89 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5 Hotel   |   144 Merchants Dr, Knoxville, TN 37912
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86%
Ranked #19 of 89 hotels in Knoxville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Louise F Gate City, Virginia
  • Overview
  • Reviews (170)
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  • Room tips (43)
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170 people have reviewed this hotel

Traveler rating
    90
    57
    16
    5
    2
See reviews for
63
32
6
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Gate City, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

The room was large. I liked the kitchenette, especially the full size refrigerator. The staff was friendly and helpful. The location was good for us to attend the regional Convention of Jehovah's Witnesses. We enjoyed the daily breakfast. We were on the 3rd floor and it was very quiet at night so we were able to sleep very well. Also,... More

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Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

This was a very good experience for myself & family. The rooms are spacious & clean, the staff was excellent to work with,beds very comfortable,plenty of hot water to bathe with, the breakfast was beyond good plenty of choices to start your day off with a meal. Knoxville is a beautiful town.

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Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Our Stay was really nice. Our room was just as described. Everything was easily accessible! The staff were very kind, friendly and very hospitable. The hotel was located in a very central location. If our Convention is held here again in Knoxville we will surely make Main Stay Suites our home away from home. Sonya G. Hardaway sghardaway@gmail.com, coolbreeze137406@yahoo.com

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Albany, New York
Top Contributor
69 reviews 69 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for six nights on business, and had a comfortable stay. The breakfast offered several choices: cold cereal, oatmeal, eggs, biscuits, sausage/bacon, waffles, and fruit & bagels/muffins/toast. The room was a decent size, and the bed was comfortable; the pillows felt a little understuffed, or it's possible they need replacing, and the linens could use replacing. There were... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay. Your comments regarding the cleanliness of the bathtub and the condition of the linens will be discussed with our housekeeping department. We thank you for bringing this to our attention and do apologize your room was not up to our normal... More

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 1 week ago

We had a great night 's rest and the room was great as well. The breakfast the next morning was tasty and greatly appreciated since were ready to hit the road when we checked out. I really want to ensure that Henry is given special recognition for his help with our stay. We were traveling and needed a place to... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are please to hear you enjoyed your stay. As a measure of safety and security it is our companies policy to always verify each guests ID upon check in. We will be sure our employee is awarded for the wonderful customer service he provided to you during your stay.... More

Palm Coast, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 1 night on our way back to FL.. Room 110 was clean and pleasant, wonder why they would put 3 pillows on double bed, would have thought it would be ether 2 or 4? Good room, pleasant and helpful staff, free Centennial breakfast was good. Would recommend this hotel to friends and family.

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave such positive feedback. We are pleased to hear you enjoyed your stay and most importantly that you found your room to be clean and comfortable. I did want to take a moment to clear up your question regarding the number of pillows on the bed. As per Mainstay Suites brand standards, at... More

Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed 4 days and it was wonderful. Nice clean rooms with a lot of space and everything else we needed. We attended a convention and even had a DVD player and were able to watch a newly released DVD on our last evening there. The staff was friendly and attentive to our needs. Breakfast was great and well balanced.... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay. We are sorry you did not enjoy our coffee but are glad to hear you enjoyed our hot breakfast and your suites in room DVD player. We thank you again and hope to have you back next year! More

Fairfield, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very nice, large room, that was pretty clean. We stopped in the middle of the night while traveling and needed two beds, none were available but for a small charge the desk clerk got us a decent roll away for our daughter. He got it up to the room fairly quick also, which was nice cause we were beat. The... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay. This was a very busy weekend for us and as mentioned we were sold out of all rooms with two beds. I am pleased that our staff was able to accommodate your needs by offering a roll away for your daughter..... More

Asheville, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

My daughter and I truly appreciated the excellent service and very nice, QUIET evenings in Room 216. Everything was kept tidy and the maid service was very much valued. Easy access to the Thompson-Boling Arena for the 2014 Regional Convention of Jehovah's Witnesses. Having a Starbucks next door didn't hurt. Special mention of the desk clerk needs to be made.... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave such positive feedback. We are certainly pleased to hear you enjoyed your time in Knoxville for the convention. It was a pleasure having you. We will be sure to acknowledge our staff for the excellent service they provided to both you and your daughter. We thank you again and look forward to... More

Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Some friends and I were in a town for a convention, and settled on this hotel as our choice for lodging. The staff was very friendly and helpful. The room was clean. Everything in the room, including the full kitchen, worked as expected, so I really don't have any huge complaints. Just one thing to note: (and this wasn't a... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are certainly pleased to hear you enjoyed your weekend in Knoxville. I have informed our maintenance department of your comments on the smell of the room. He will look into this immediately. We thank you again and hope to have you back in the near future! More

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#5 Business Hotel in Knoxville #13 Family Hotel in Knoxville #14 Romantic Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
Number of rooms
86

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