We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 89 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5 Hotel   |   144 Merchants Dr, Knoxville, TN 37912
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added MainStay Suites Knoxville to your Saves list
MainStay Suites Knoxville
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
86%
Ranked #19 of 89 hotels in Knoxville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
GBlue New Paltz, New York
  • Reviews (167)
  • Photos (45)
  • Amenities
  • Q&A (1)
  • Room tips (43)
  • Location
  • More
Write a Review

167 people have reviewed this hotel

Traveler rating
    88
    56
    16
    5
    2
See reviews for
61
32
6
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
New Paltz, New York
Top Contributor
67 reviews 67 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for six nights on business, and had a comfortable stay. The breakfast offered several choices: cold cereal, oatmeal, eggs, biscuits, sausage/bacon, waffles, and fruit & bagels/muffins/toast. The room was a decent size, and the bed was comfortable; the pillows felt a little understuffed, or it's possible they need replacing, and the linens could use replacing. There were... More

Was this review helpful? Yes
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a great night 's rest and the room was great as well. The breakfast the next morning was tasty and greatly appreciated since were ready to hit the road when we checked out. I really want to ensure that Henry is given special recognition for his help with our stay. We were traveling and needed a place to... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Palm Coast, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed 1 night on our way back to FL.. Room 110 was clean and pleasant, wonder why they would put 3 pillows on double bed, would have thought it would be ether 2 or 4? Good room, pleasant and helpful staff, free Centennial breakfast was good. Would recommend this hotel to friends and family.

Was this review helpful? Yes
Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed 4 days and it was wonderful. Nice clean rooms with a lot of space and everything else we needed. We attended a convention and even had a DVD player and were able to watch a newly released DVD on our last evening there. The staff was friendly and attentive to our needs. Breakfast was great and well balanced.... More

Was this review helpful? Yes
Fairfield, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very nice, large room, that was pretty clean. We stopped in the middle of the night while traveling and needed two beds, none were available but for a small charge the desk clerk got us a decent roll away for our daughter. He got it up to the room fairly quick also, which was nice cause we were beat. The... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay. This was a very busy weekend for us and as mentioned we were sold out of all rooms with two beds. I am pleased that our staff was able to accommodate your needs by offering a roll away for your daughter..... More

Asheville, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

My daughter and I truly appreciated the excellent service and very nice, QUIET evenings in Room 216. Everything was kept tidy and the maid service was very much valued. Easy access to the Thompson-Boling Arena for the 2014 Regional Convention of Jehovah's Witnesses. Having a Starbucks next door didn't hurt. Special mention of the desk clerk needs to be made.... More

Review collected in partnership with this hotel

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave such positive feedback. We are certainly pleased to hear you enjoyed your time in Knoxville for the convention. It was a pleasure having you. We will be sure to acknowledge our staff for the excellent service they provided to both you and your daughter. We thank you again and look forward to... More

Philadelphia, Pennsylvania
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Some friends and I were in a town for a convention, and settled on this hotel as our choice for lodging. The staff was very friendly and helpful. The room was clean. Everything in the room, including the full kitchen, worked as expected, so I really don't have any huge complaints. Just one thing to note: (and this wasn't a... More

Review collected in partnership with this hotel

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are certainly pleased to hear you enjoyed your weekend in Knoxville. I have informed our maintenance department of your comments on the smell of the room. He will look into this immediately. We thank you again and hope to have you back in the near future! More

Knoxville, Tennessee
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Our stay wasnt to pleasant. My fiancé and I were there on business, I was very unpleased with our stay. It was very dirty, the service was awful. We could never get any towels to our room. The bathroom had a mildewed smell to it. When we had our weekly maid service they didn't mop the floor or wipe any... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Although we do perform housekeeping services daily, our extended stay guests only receive service once every 4th day of their stay. On this service a full cleaning should take place. I apologize if... More

Green Valley
1 review
5 of 5 stars Reviewed 1 week ago

We stayed on night at MainStay Suites in Knoxville, and it was like being at home. The room was large, the kitchen had all the conveniences of home, large refrigerator, and a dishwasher. Perfect for a week or more stay. Staff was great. Motel was clean, nicely decorated, and most importantly the beds were comfortable. They also furnished us with... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay and pleased you were able to take advantage of our Tuesday night Pizza night. We look forward to having you back again soon! More

Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Friendly staff. Clean comfortable rooms. A group of 35 people traveling by bus and everyone enjoyed the hotel. It is hard to please everyone but everyone was happy with this hotel. I arrange group travel and would definitely use this hotel nest time I am in the area.

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to here your group enjoyed their stay with us. It was a pleasure having you and your group and hope to have you back again in the near future. More

Owners: What's your side of the story?
If you own or manage MainStay Suites Knoxville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to MainStay Suites Knoxville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Reservation Options:
TripAdvisor is proud to partner with Priceline, Regatta Hotels, Travelocity, Booking.com, Orbitz, Hotels.com, Tingo, Otel, Choice Hotels, BookingOdigeoWL, Expedia, Despegar.com, Venere and Agoda so you can book your MainStay Suites Knoxville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
View from room (1)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (13)
Viewed
Other (4)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#6 Business Hotel in Knoxville #14 Romantic Hotel in Knoxville #16 Family Hotel in Knoxville
Hotel Class
Official Description (provided by the hotel)
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
Number of rooms
86

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of MainStay Suites Knoxville and other travelers.
1 question
Clearfield, Kentucky

See all questions (1)

See which rooms travelers prefer