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All 91 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5 Hotel   |   144 Merchants Dr, Knoxville, TN 37912
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MainStay Suites Knoxville
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87%
Ranked #14 of 91 hotels in Knoxville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Dennis W Canton, Michigan
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137 people have reviewed this hotel

Traveler rating
    77
    43
    12
    4
    1
See reviews for
49
27
5
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Canton, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have been staying in Knoxville every spring for 10 years, This is the best motel we have found, and plan on using MainStay Suites Knoxville for our future trips. The room was excellent and the separate bedroom gave us the privacy we wished.

Review collected in partnership with this hotel

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Kettering, Ohio
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

There are many lodging choices in this price range and property type, so the competition is stiff. Mainstay needs to step up their game. Specifically, the bed was uncomfortable and the blanket stiff and rough-textured. The shower surround was a little dingy and stained and one side of the curtain had what looked like bleach stains. The breakfast was disappointing.... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review on your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make any necessary improvements. I hope that you will consider staying... More

pensacola
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed there 2 nights, bed was comfortable , and the room was clean. The hotel is older but has been remodeled, the rooms have full sized refrigerators with ice makers, and a kitchenette stocked with pots , pans, and dishes, ..even has a dishwasher. The space in the bathroom was very tight, the bathroom vanity was too close to... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay with us. We see you mentioned the bathroom seemed small in the room you occupied. Here at Mainstay Suites we have several different types of rooms which all very in size, including bathroom size. During your next visit we invite you... More

Chester, South Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

My traveling experience for the first time coming to Knoxville Tn didn't started out great with having car issues but once I arrived at the hotel and meeting Ms Carolyn (the front desk attendant) My weekend turn out to be great and well deserved. The hotel staff was excellent especially Ms Carolyn, it was clean and our room was Great!!!... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your time with us even though the reason behind your stay was car trouble. Thank you again and we hope to have you back soon! More

Knoxville, Tennessee
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff was amazing. They were very attentive and helpful. I stayed in single room one night. My son was having wisdom teeth out and I was able to move to double room early so I could just bring him straight in to room. Only negative was the tv remote didn't work.

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We apologize for your remote control not working and understand that can be a inconvenience. However we are pleased to hear that your overall stay was comfortable and enjoyable. Thank you again and we hope to have you back soon! More

Macomb, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here on our way down from Detroit, MI to Sunny Florida. 2014 was a extremely snowy and freezing year up North. We had stayed here the previous year on our way to Florida and made it our stop again in Jan, 2014. The people at the front desk were so polite and the room was not only clean... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are delighted to hear you enjoyed your stay with us, yet again. It is always nice to have repeat guests just like you. We are also pleased to hear you enjoyed the recent changes we have made to our breakfast bar which now includes options such as scrambled eggs,... More

Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Helps that the property is quite new and although it is clearly a 'budget' property the furnishings were really not much below significantly more expensive properties. I was really surprised at how nice the room was for this level of lodging. I was there for only a night, but with a full size fridge and a cook top, it would... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay with us and hope to have the pleasure of accommodating you again soon. More

Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

great front desk female clerk; she recommended a great restaurant close by, room had a full fridge, coffee maker, breakfast included eggs, bacon, fruit (!), which often aren't included even at higher-priced hotels. Would definitely stay here again!

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay with us. It is nice to hear you enjoyed our new breakfast items that have recently been added to our menu. We thank you again and hope you will continue to choose Mainstay Suites when visiting the Knoxville area. More

Sarasota, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 15, 2014

This hotel has great staff and an equally great location. Unfortunately it is starting to look a little run down. The carpets, walls and bathrooms need a refresh to keep pace with the newer hotels in the market. The free breakfast is hot and plentiful but lacking variety compared to other hotels in this price range.

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make any necessary improvements. I hope that you will consider staying with us again. More

Kincardine, Ontario
Top Contributor
65 reviews 65 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 4, 2014

We were in the Mainstay Suites Knoxville Mar 3 2014. The room came with a lot of features like a kitchenette, including a dishwasher, full fridge, big microwave, and 2 element stovetop. It would be great for a long stay but we are only here for 1 night. It had a king bed which was very comfortable. The Internet connection... More

Was this review helpful? Yes
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to leave a review regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to the areas in which you expressed concern. I... More

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #14 of 91 hotels in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Official Description (provided by the hotel):
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
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