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MainStay Suites Knoxville

2.5 of 5 144 Merchants Dr, Knoxville, TN 37912
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Certificate of Excellence 2014
MainStay Suites Knoxville
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MainStay Suites Knoxville
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211 reviews from our community

Traveler rating
    109
    66
    22
    8
    6
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76
38
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50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

There are so many good things to say about this hotel... I stayed here for business for a few weeks. Know before you stay here that this is generally a long-term-stay hotel. I've done both long and short stays here and the friendly staff is accommodating to everyone. Henry, Sashia, Karen, and Ezra man the front desk with smiles every... More 

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Pigeon Forge, Tennessee
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We travel through Tennessee several times a year. We have stayed at the Mainstay in Knoxville six times. The staff has made each stay pleasant. The hotel offers clean updated rooms and Continental breakfast. Ample trailer parking. Plus, easy access to the interstate. Would not hesitate to stay again. This is the standard of service by which I judge all... More 

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Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

As soon as I stepped through the front door I felt at home thanks to India at the Front Desk. You couldn't ask for a more friendly and hospitable front desk attendant. This hotel is also better staffed and cleaner than much more expensive downtown hotels I've stayed at before. Only a matter of time before this hotel stands alone... More 

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Amherst, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here for business and it worked out perfectly for what I needed. Very affordable for the overall quality and cleanliness of the property. Super friendly and helpful staff (India at the Front Desk especially), the GM is great and will take care of you, and it has great location right off the exit. Would definitely stay here again,... More 

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Travelers Rest, South Carolina
2 reviews
5 of 5 stars Reviewed 4 weeks ago

For several years now I have traveled for a living. I try to find a hotel that is a good value but also has an excellent staff. Mainstay Suites, Merchants Drive Knoxville is just that. The staff is excellent and the accommodations have always been a good value. India, the front desk Manager is exceptional, she will do all she... More 

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Michigan
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 24, 2015

I would not stay at this hotel again. It was grungy. The bathroom had dirt built up in the corners on the floor. The whole place had an ick feel. The breakfast was substandard - we couldn't even eat there. Too gross. I had half a coffee, which I am pretty sure was instant. All staff we came in contact... More 

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1 review
5 of 5 stars Reviewed January 22, 2015

Excellent value for the price. GREAT location. Staff was very helpful. Only complaint is that they mixed my initial reservation up. They did upgrade me two rooms at no charge though. Overall good experience.

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Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 21, 2015

The hotel wasn't terrible, it was okay, but I've been to better places. My complains are the not-so-friendly staff, not the best rooms, and yucky breakfast. I think next time, I'd rather stay in a Hampton Inn. If you're looking for an average place to stay in, this is your place, however I don't quite remember the pricing. All I... More 

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More 

Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 17, 2015

We had the extreme displeasure of staying at the Mainstay "Suites" on 1/16/15. I checked Tripadvisor, which has never misled me, and saw a great rating so we booked online for a one night stay. (This also meant the room was paid in advance so there was no backing out.) Upon arrival, we were greeted by several guests walking through... More 

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

We would like to apologize for failing to exceed your expectations. During your stay we had several tournaments going on and we had the honor of accommodating several teams as they were competing in Knoxville. What our guests choose to wear is beyond our control, although we do require our guests to wear shoes. Our staff was never aware of... More 

1 review
5 of 5 stars Reviewed January 14, 2015

Karen,Sashia,India,April,Henry and the rest of the staff at mainstay suites of Knoxille are very kind,nice,respectful and polite.They are not only hard workers they are wonderful loving people as well!!! Thank you for being great at what you do!!!:)

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
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Hotel Style:
#6 Business Hotel in Knoxville
#16 Romantic Hotel in Knoxville
#26 Family Hotel in Knoxville

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