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All 88 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5 Hotel   |   144 Merchants Dr, Knoxville, TN 37912
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Ranked #26 of 88 Hotels in Knoxville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jennifer T Tampa, Florida
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191 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I enjoyed this hotel, and will definitely stay here again if we are ever in Knoxville. We stayed in room 221 and the room was very nice, clean and smoke-free. We enjoyed the balcony and the kitchenette, they even had dishes and pots and pans. The bed was so soft and comfortable and I loved that the... More

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Indianapolis, IN
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Room was clean , but air conditioner rattled like crazy all night long. Breakfast in the morning was pretty lack luster. There were TONS of construction workers staying in the hotel. More of an "extended stay" kind of hotel. Room had nice kitchenette (we didn't use it). Not sure we would stay there again.

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Tennessee, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Overall the accommodations were nice. The room did have a strong odor of smoke, but it was a smoking room. There was a mysterious red spot on the bed, but the did come and change it. The kids enjoyed the breakfast. I would definitely book room again, but would recommend the non-smoking room, if you are not a smoker.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

This place was so horrible that it should be called Stank & Skank. Reasons to visit this hotel... 1. 2. 3. P.s. If you would like to experience sleeping in a dumpster, then this is the place for you. P.s.s. Check out the elevator door when it opens...moldy funk!

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Dayton, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 18, 2014

Made a reservation here because they accept pets. Decided to not travel with my dog so called at 5pm to cancel my reservation. Was informed that they have a 24 hour in advance cancellation policy. Asked to speak to a manager because I did not recall them telling me the policy. Front desk person said she'd talk to manager to... More

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MainstaySuitesTN565, General Manager at MainStay Suites Knoxville, responded to this review

Mainstay Suites does have a 24 cancellation policy, but to provide the best customer service and satisfaction as always to our customer, we cancelled your reservation with no penalty. More

Tampa, Florida
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 11, 2014

Comfortable beds and large suites welcome you at this hotel. A typical morning breakfast w/ hot foods, cereals, fruits and yogurt is included. The hotel is centrally located just off the interstate and five minutes from downtown and the University of Tennessee.

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Waynesville, North Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 4, 2014

I booked two rooms for us and friends to stay overnight in Knoxville as we were going to the football game on Saturday. I had a hard time finding a place, as everything was booked. Booked this hotel thru Travelocity, and really had no idea what to expect, but it had good reviews here on TripAdvisor. We had a lovely... More

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Senior Contributor
32 reviews 32 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 2, 2014

For some reason many hotels are way over priced in Knoxville. Mainstay Suites was actually a bargain compared to most. Yes the building is old, but everything else makes up for it. I had a nice sized suite with a balcony! It looks like all or most of the rooms have the balcony. Staff was very nice. The breakfast while... More

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Brandenburg, KY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2014

We were eating at the Cracker Barrel next door to this hotel (which also has a Starbucks on the other side!), very tired from our trip - but it was only 1 p.m. I mentioned it would be perfect if this hotel took dogs (we have an 11-lb elderly rescue mix). My husband checked and they do! $15 fee. So,... More

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Tampa, Florida
1 review
5 of 5 stars Reviewed September 23, 2014

The staff members were very helpful and welcoming. They went out of there way to make sure my family was comfortable. The hotel was clean and in a great location. Breakfast was pretty good and had a variety to choose from. All in all, we are very pleased with our stay.

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
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