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MainStay Suites Knoxville

2.5 of 5 144 Merchants Dr, Knoxville, TN 37912
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Certificate of Excellence 2014
MainStay Suites Knoxville
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MainStay Suites Knoxville
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206 reviews from our community

Traveler rating
    104
    66
    22
    8
    6
See reviews for
76
38
9
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (206)
  • Mar-May only
    (44)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (40)
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Michigan
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I would not stay at this hotel again. It was grungy. The bathroom had dirt built up in the corners on the floor. The whole place had an ick feel. The breakfast was substandard - we couldn't even eat there. Too gross. I had half a coffee, which I am pretty sure was instant. All staff we came in contact... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Excellent value for the price. GREAT location. Staff was very helpful. Only complaint is that they mixed my initial reservation up. They did upgrade me two rooms at no charge though. Overall good experience.

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Detroit, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel wasn't terrible, it was okay, but I've been to better places. My complains are the not-so-friendly staff, not the best rooms, and yucky breakfast. I think next time, I'd rather stay in a Hampton Inn. If you're looking for an average place to stay in, this is your place, however I don't quite remember the pricing. All I... More 

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More 

Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We had the extreme displeasure of staying at the Mainstay "Suites" on 1/16/15. I checked Tripadvisor, which has never misled me, and saw a great rating so we booked online for a one night stay. (This also meant the room was paid in advance so there was no backing out.) Upon arrival, we were greeted by several guests walking through... More 

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review

We would like to apologize for failing to exceed your expectations. During your stay we had several tournaments going on and we had the honor of accommodating several teams as they were competing in Knoxville. What our guests choose to wear is beyond our control, although we do require our guests to wear shoes. Our staff was never aware of... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Karen,Sashia,India,April,Henry and the rest of the staff at mainstay suites of Knoxille are very kind,nice,respectful and polite.They are not only hard workers they are wonderful loving people as well!!! Thank you for being great at what you do!!!:)

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HICKORY, NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I really think the Main Stay Suites is a good place to stay. It is clean and the staff is very helpful and friendly. It is close enough to area restaurants that you can walk. On Tuesday nights they offer their guest complimentary pizza and drinks. For Christmas I was greeted by Ken the manager with a bottle of wine,... More 

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Ohio
Top Contributor
59 reviews 59 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came in at 2 AM and was welcomed with an alert and friendly front desk person. The rooms were clean, the beds comfortable. The kitchenette had two bowls for our dog to eat and drink out of. The pet fee was not as high as others we have been in($15).

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2 reviews
3 of 5 stars Reviewed 3 weeks ago

The lady at the front desk was great. She was able to get us in the hotel with our dog even though all the pet-friendly rooms were taken. Thank you, Karen! We found our room to be dirty and not updated. The bathroom had a lot of wear and tear. The breakfast was so-so. The best part about the stay... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very nice place to stay from the morning to the night shift they all are very nice and helpful. The rooms are always ready and clean, the beds are comfortable nice to have full size refrgiator and a place to fix my own food. The hall ways are clean , when you come threw the front doors you always feel... More 

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blanchester
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 21, 2014

we stayed one night at the mainstay suites on merchant dr.in Knoxville, tn. was not in the best area. a little to much for the room. not the best breakfast bar and the coffee machine did not work. the staff was friendly. we will look for another hotel on our next trip.

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
Reservation Options:
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Hotel Style:
#12 Business Hotel in Knoxville
#14 Romantic Hotel in Knoxville
#26 Family Hotel in Knoxville

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