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MainStay Suites Knoxville

2.5 of 5 144 Merchants Dr, Knoxville, TN 37912
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Certificate of Excellence 2014
MainStay Suites Knoxville
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MainStay Suites Knoxville
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197 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

we stayed one night at the mainstay suites on merchant dr.in Knoxville, tn. was not in the best area. a little to much for the room. not the best breakfast bar and the coffee machine did not work. the staff was friendly. we will look for another hotel on our next trip.

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London, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

Awesome place to stay. I arrived earlier than planned. Was allowed to check in early. Room was upgraded. Mr. K. Tailor, general manager was awesome. He was the greatest Customer Service person I have encountered staying in a hotel. My business Is Customer Service so I recognize that immediately. He was excellent ++++. Was so accommodating. The room was great.... More 

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Louisville, Kentucky
1 review
4 of 5 stars Reviewed 3 weeks ago

I really wanted to say that the man, working the nightshift, was remarkably professional, considerate and helpful. He was the only one working, over the thanksgiving holiday, and although there were 3 people checking in and someone on the phone, he remained calm and polite the entire time. This was just such a notable experience, I wanted to make sure... More 

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Rochester Hills, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Warm welcome, attentive staff. Room was clean and updated furnishings. Quiet room. Tasty breakfast. Easy in and out. Good night sleep with great mattress. Priced just right for the area and very good accommodations.

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Houghton Lake, Michigan
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If its November, time to go South. We left a couple days earlier than normal in order to beat bad weather. Around 3:30 pm we were ready to stop. We had stayed here before and was satisfied. We were able to use the hotel coupons that we picked up at the rest area. The hotel is located near the xway... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was a great choice for our family. It had just what we needed and more. Most importantly, a clean bed and bathroom. Thanks to Bo and his staff for a great stay. Will make sure to come back!

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Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed November 11, 2014

My husband and I enjoyed this hotel, and will definitely stay here again if we are ever in Knoxville. We stayed in room 221 and the room was very nice, clean and smoke-free. We enjoyed the balcony and the kitchenette, they even had dishes and pots and pans. The bed was so soft and comfortable and I loved that the... More 

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Indianapolis, IN
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 1, 2014

Room was clean , but air conditioner rattled like crazy all night long. Breakfast in the morning was pretty lack luster. There were TONS of construction workers staying in the hotel. More of an "extended stay" kind of hotel. Room had nice kitchenette (we didn't use it). Not sure we would stay there again.

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Tennessee, United States
1 review
3 of 5 stars Reviewed October 29, 2014

Overall the accommodations were nice. The room did have a strong odor of smoke, but it was a smoking room. There was a mysterious red spot on the bed, but the did come and change it. The kids enjoyed the breakfast. I would definitely book room again, but would recommend the non-smoking room, if you are not a smoker.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 28, 2014 via mobile

This place was so horrible that it should be called Stank & Skank. Reasons to visit this hotel... 1. 2. 3. P.s. If you would like to experience sleeping in a dumpster, then this is the place for you. P.s.s. Check out the elevator door when it opens...moldy funk!

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
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Hotel Style:
#12 Business Hotel in Knoxville
#15 Romantic Hotel in Knoxville
#18 Family Hotel in Knoxville

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