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Econo Lodge Inn And Suites East

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7424 Strawberry Plains Pk., Knoxville, TN 37924 (Formerly Comfort Inn East)
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1 room 1 guest
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Econo Lodge Inn And Suites East
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71 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (71)
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    (15)
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    (21)
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    (21)
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    (14)
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

Brandon was busy when we arrived, but he was very good at multi tasking (answering phone, checking in customers & grabbing extra towels for customer). We were checked in very quickly even though he had multiple things going. He was very friendly, as well as the morning staff. Breakfast was good, room was clean. What more could you ask for?

Was this review helpful? Yes
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for your compliments to our staff, hospitality and breakfast. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. We're glad you had a great time with us and we look forward to serving you again. More 

Smoot, West Virginia
1 review
4 of 5 stars Reviewed June 15, 2015

I have stayed at this hotel 2 different times over the last 3 weeks for 3 days each time. The rooms were clean except the carpets are in need of shampooing. The beds and baths were clean. The breakfast was always well stocked and fresh. The front desk employees went out of their way to address any needs that we... More 

Was this review helpful? Yes
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for letting us know how impressed you were with our services and amenities such as our fridge, microwave and ironing board in each room. We are happy to hear that you enjoyed our hospitality and breakfast offered at our hotel! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged... More 

Santa Rosa Beach, Florida
Level Contributor
1 review
1 of 5 stars Reviewed June 4, 2015

we had driven 10 hours and were bone tired..otherwise we would have left this horrid motel; there is a banner outside that caught our eye" AWARD WINNING" after returning from dinner next door, we went to our room.. in time to see the bath sink loaded with crawling insects I think they were fleas.. also the shower stall had the... More 

Was this review helpful? Yes
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

We are deeply distressed to discover these lapses in service that you experienced during your recent stay. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated... More 

Columbia, Missouri
Level Contributor
459 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
3 of 5 stars Reviewed June 1, 2015

We arrived after dinner and were greeted by a loquacious desk clerk who blamed Price Line for our not having a first floor room, as requested. We had not used Price Line to book the motel. The room was pleasant and everything worked. The breakfast options were better than most.

Was this review helpful? Yes
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve upon our service and hospitality. I hope that we will impress you with exemplary service during future visits. More 

Tullahoma, Tennessee
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 19, 2015

This hotel is an older hotel but some updates have been completed in the rooms. The bed was comfortable. The area was quiet even though you are right next to the interstate. If you are traveling on Mon-Thur, they serve a free dinner on those nights. We had chili one night and beef stroganoff another night.

Was this review helpful? Yes
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

We are all thrilled to learn that you enjoyed such a pleasant experience with us. It is so rewarding to hear that we were able to provide a comfortable, satisfying, and convenient experience. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon! More 

Old Hickory, Tennessee
1 review
5 of 5 stars Reviewed April 15, 2015 via mobile

Great hotel for the price with an outstanding staff! How wonderful to save a dollar without lowering my standards!!! My advice is to enjoy a clean room plus 2 meals without breaking the bank! The staff was outstanding!!!!!

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terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

I am happy to learn that you enjoyed the value, cleanliness, and our outstanding staff of our hotel! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Savannah
Level Contributor
115 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 3, 2015

A very convenient location near Interstate 40 on the east side of Knoxville, TN. The rooms are clean, smell good, well appointed, and spacious. The room included a refrigerator, microwave and coffee maker. The property exterior is well maintained. The front desk staff was friendly and efficient, check-in was quick. The bed was very comfortable, however the pillows were what... More 

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

It is very heartwarming to learn that you enjoyed your stay with us. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We're glad you had a great time with us and we look forward to serving you again. More 

Knoxville, Tennessee
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 17, 2015

I booked this room because it was the only jacuzzi suite I could find in town on valentines day. Check in was fast and friendly. I went to my room the key didn't work so I went to the front desk the guy told me to say one thousand two in my head after putting the key in the slot... More 

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We already sent our maintenance poeple to check and fix the... More 

Chicago
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 27, 2014

The room smelled of smoke, cigarette burns on the matrress, dirty blanket. Dingy. Mold in the bathroom. Wasn't expecting anything amazing but cleaner would have been nice. The breakfast was nice though.

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for taking the time to write this review and share your experience. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. Please accept our sincerest apologies for any services or amenities that did not live... More 

Baltimore, Maryland
Level Contributor
123 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed December 5, 2014

Had to wait a while for check in because of so many truckers checking in. The room was OK but we had to hip check the door to get in. We were only there for one night so it was fine. While it looked clean I still felt dirty even in the shower maybe because no fan . Bathroom was... More 

Was this review helpful? Yes
jennifer_econolodge, Front Office Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you very much for your review! Your feedback is valuable to us so that we can improve the quality of our hotel & we appreciate hearing how we rate from our guest's perspective! -Jennifer Front Desk Manager More 

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