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Econo Lodge Inn And Suites East

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7424 Strawberry Plains Pk., Knoxville, TN 37924 (Formerly Comfort Inn East)
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Econo Lodge Inn And Suites East
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Econo Lodge Inn And Suites East
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Econo Lodge Inn And Suites East
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66 reviews from our community

Traveler rating
    21
    18
    13
    8
    6
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21
17
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Old Hickory, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel for the price with an outstanding staff! How wonderful to save a dollar without lowering my standards!!! My advice is to enjoy a clean room plus 2 meals without breaking the bank! The staff was outstanding!!!!!

Was this review helpful? Yes
terry s, Guest Relations Manager at Econo Lodge Inn And Suites East, responded to this review

I am happy to learn that you enjoyed the value, cleanliness, and our outstanding staff of our hotel! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Savannah
Top Contributor
79 reviews 79 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 3, 2015

A very convenient location near Interstate 40 on the east side of Knoxville, TN. The rooms are clean, smell good, well appointed, and spacious. The room included a refrigerator, microwave and coffee maker. The property exterior is well maintained. The front desk staff was friendly and efficient, check-in was quick. The bed was very comfortable, however the pillows were what... More 

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

It is very heartwarming to learn that you enjoyed your stay with us. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We're glad you had a great time with us and we look forward to serving you again. More 

Knoxville, Tennessee
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 17, 2015

I booked this room because it was the only jacuzzi suite I could find in town on valentines day. Check in was fast and friendly. I went to my room the key didn't work so I went to the front desk the guy told me to say one thousand two in my head after putting the key in the slot... More 

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We already sent our maintenance poeple to check and fix the... More 

Chicago
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 27, 2014

The room smelled of smoke, cigarette burns on the matrress, dirty blanket. Dingy. Mold in the bathroom. Wasn't expecting anything amazing but cleaner would have been nice. The breakfast was nice though.

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for taking the time to write this review and share your experience. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. Please accept our sincerest apologies for any services or amenities that did not live... More 

Baltimore, Maryland
Top Contributor
115 reviews 115 reviews
29 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed December 5, 2014

Had to wait a while for check in because of so many truckers checking in. The room was OK but we had to hip check the door to get in. We were only there for one night so it was fine. While it looked clean I still felt dirty even in the shower maybe because no fan . Bathroom was... More 

Was this review helpful? Yes
jennifer_econolodge, Front Office Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you very much for your review! Your feedback is valuable to us so that we can improve the quality of our hotel & we appreciate hearing how we rate from our guest's perspective! -Jennifer Front Desk Manager More 

Ellenton, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 22, 2014

When you stay at an Econo Lodge you do not expect much but a low price. However, this Econo Lodge did all it could to deliver price and value. The front desk clerk ( Brandon) was perhaps the friendliest hotel clerk I have ever encountered and I probably have 500+ stays under my belt. He did everything he could to... More 

Was this review helpful? Yes 1
jennifer_econolodge, Front Office Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you very much! I am so happy that you enjoyed your recent stay with us & sincerely hope that you will be able to return again in the future! More 

Sanford, North Carolina, United States
1 review
4 of 5 stars Reviewed October 13, 2014

This was a very good hotel for the price. Everything was clean and well cared for. the hotel was very busy this weekend and basically sold out. The desk clerk was so awesome and patient, he was working alone and many people dropping in off the interstate trying to get a room and the hotel is full. He is directing... More 

Was this review helpful? Yes
jennifer_econolodge, Front Office Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you very much for your kind review! I am glad that you enjoyed your stay & sincerely hope that you stay with us again if ever in Knoxville!! -Jennifer FD Manager More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 9, 2014

When we started coming here 3 years ago we really enjoyed it. It has fallen down hill slowly but steadily. This most recent 2 night visit will probably be our last. So at check in I am certain I made it very clear I wanted to be close to the office, she gave me the room 122, as far from... More 

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terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

We appreciate your loyalty and we are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. We hope that you will change your mind about giving us a... More 

Raleigh, North Carolina
1 review
1 of 5 stars Reviewed September 8, 2014

We had stayed there when we had to come in for a funeral. The room to be honest, smelled like musty old cigarette smells. The bed didn't look like the sheets had been changed, It has old decor, but the biggest issue which could have been more serious, was when I got into bed and hadn't went to sleep yet.... More 

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay. I deeply regret to hear that we were unable to successfully address the situation. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. We hope to see you again someday and to transform your opinion of our... More 

Chattanooga, Tennessee
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 1, 2014

We noticed the room was hot when we got there,but didn't think anything about it since the air was off.After a couple of hours it still wasn't cooled down.We didn't call the desk because I figured since it was around 11pm there wouldn't be any maintenance & the front desk told me they were full when we checked in.The next... More 

Was this review helpful? Yes
terry s, Manager at Econo Lodge Inn And Suites East, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the right away. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope you will... More 

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Management photos: Courtesy of the property manager

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