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Red Roof Inn Knoxville North - Merchants Drive

5334 Central Ave Pike, I-75 at Merchants Dr, Exit #108, Knoxville, TN 37912
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1 room 1 guest
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Red Roof Inn Knoxville North - Merchants Drive
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Columbia, SC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was very happy when I checked into the Red Roof Inn Knoxville North-Merchants Drive the summer of 2015. I had been driving 12 hours with my dog, was really tired and knew I needed an economical and pet friendly hotel. I had previously stayed at a competitor at this same exit because I knew it took dogs and was... More 

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rriknoxville, General Manager at Red Roof Inn Knoxville North - Merchants Drive, responded to this review

Dear Kellyrahn, Thank You for the most kind review on tripadvisor and particularly we are glad that it was a 'great value' for the money you spent at our hotel. We are glad you were able to enjoy a nice & relaxing stay during your unexpected visit. Your clean, comfortable guest room is important to us & We take great... More 

Southport, NC
Level Contributor
157 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here one night. Upon entering the lobby, I tripped on their welcome mat that must of stuck up a little. I didn't notice it and went sprawling across the lobby spilling my drink. They were worried that I was okay, which I was. It became pretty obvious they were concerned more about lawsuits than me. They never offered... More 

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rriknoxville, Manager at Red Roof Inn Knoxville North - Merchants Drive, responded to this review

I would personally like to apologize for the unfortunate incident that you experienced during your stay with us. We continually try to do very best for all our guest, but sometimes we do fail. Our Central Reservation System was under maintenance during that particular morning, so we could not provide you a receipt. However if you shall please contact me... More 

Rockford il
1 review
4 of 5 stars Reviewed 3 weeks ago

Just passing through for the night. Stayed here for a very good price and because they were pet friendly :) . The rooms were clean and nice! Right off the highway. The breakfast was good. Waffle maker, bagels, donuts, juice and coffee. The staff was very friendly and helpful for directions and things to do in the area. Richard the... More 

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rriknoxville, General Manager at Red Roof Inn Knoxville North - Merchants Drive, responded to this review

Harm1414, Thank You so much for sharing your experiences here. It is great to hear that your family enjoyed your stay with us. We will share your comments for further encouragement within the team to ensure personal service & warm welcome for your next visit. It is wonderful to hear that Richard made you feel welcomed & provided prompt directions.... More 

North Carolina Coast, North Carolina
1 review
1 of 5 stars Reviewed July 5, 2015

Having a prepaid reservation, we should have had a room assigned( the clerk said we got the last room they had). We knew there was no phone but that was ok. There was no coffee pot, no hair dryer, no iron or board. We paid more than the 52.99 another guest paid. My previous review was not printed. I noticed... More 

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Travelers are raving about these Knoxville hotels

1 review
5 of 5 stars Reviewed June 28, 2015 via mobile

Old but loved the new renovation.Clean rooms, wood floor, very comfortable beds, decent breakfast, hi speed wifi, great value for price-$52.99!! Good location close to variety of restaurants. Will have fridge/microwave soon & other amenities, pool was awesome!! Definitely recommended!!

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Las Cruces, New Mexico
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 22, 2015 via mobile

They are in the process of finishing up a refurbish on this and we had one of the refurb rooms (112) and it is really nice. King size semi firm. Only thing the pillows are not very soft. Towels were fluffy and enough and room is large at one time we had us and the family Little frig was great... More 

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Nashville, Tennessee
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 16, 2015

There were bugs crawling all over one of the rooms we were supposed to stay the night. We checked out another room and the sheet was stuck to the mattress with some type of bodily secretion, there were stains on the tub. I know that Red Roof Inns are not always the greatest, but I have stayed in a few... More 

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Toledo, Ohio
Level Contributor
8 reviews
1 of 5 stars Reviewed May 28, 2015

By sharing your experiences, you're helping travelers make better choices and plan their dream trips. Thank you!the only good thing that I can say about this property is that the front desk manager is wonderful. In fact, after my first miserable stay here, he convinced me to give it a second chance. This property is undergoing a much- needed remodeling.... More 

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Jackson
Level Contributor
361 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed May 24, 2015

Stayed here with 11 other bus drivers as we were doing shuttles for Destination Imagination. They are remodeling and not soon enough. My room looked to have new paint and wood floors. The bed was okay. The room smelt like mildew or mold. I cut the a/c on high to kill the smell. Had no hangers, no clock, no phone,... More 

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Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 20, 2015

Had a great time. comfortable beds, New Paint, even though some paint was scarred already. Talked to a manager and he said they had all new mattresses coming soon too... LOTS of upgrades over the old owners...

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