We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 89 Knoxville hotels

Fairfield Inn Knoxville East

2.5 of 5 Hotel   |   1551 Cracker Barrel Lane, Knoxville, TN 37914
Hotel website
Hotel deals
Hotel amenities
Special Offer
Free Parking
Save Saved
You added Fairfield Inn Knoxville East to your Saves list
Fairfield Inn Knoxville East
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
59%
Ranked #44 of 89 hotels in Knoxville
A recent review
3 of 5 stars reviewed 1 week ago
thunderfan West Virginia
  • Reviews (123)
  • Photos (19)
  • Amenities
  • Q&A
  • Room tips (23)
  • Location
  • More
Write a Review

123 people have reviewed this hotel

Traveler rating
    33
    38
    36
    9
    7
See reviews for
46
31
6
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
West Virginia
Top Contributor
57 reviews 57 reviews
50 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here as a mid-way stopping point for a drive from Memphis back to the mid-Atlantic area. It provides what you expect from a Fairfield. The room was clean and the bed was comfortable. I was surprised at the low rent looking chairs in the breakfast area though. The seats were patched with duct tape and just seemed out... More

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

We appreciate your feedback on our location. I am glad to inform you that the entire set of breakfast chairs were replaced in May. We hope you will stay with us in the future. Have a wonderful day. More

Jacksonville, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a disappointing experience for us for a Fairfield Inn. It was clean but very basic. No amenities that one would expect from this chain. The staff was friendly and helpful and the breakfast was good. The staff works very hard.

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sorry to hear you were disappointed with your visit at our location. We do offer the basic amenities in the guest rooms including: shampoo, conditioner, soap, and coffee. There are also additional amenities available upon your request at the desk including: toothbrushes, toothpaste, combs, lotion, shower caps, etc. We greatly appreciate your feedback on the cleanliness of the... More

Indiana
Top Contributor
55 reviews 55 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had 3 rooms and one was freezing cold and the other 2 were hot, muggy and damp. One of those hot rooms smelled like mildew and was just icky feeling. The thing that saved the stay was the friendliness of the front desk clerk at check in and that the rooms were clean.

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sorry for any inconvenience during your recent stay at our location. The humidity levels are high in East Tennessee during this time of year the smell you are speaking of is that of humidity. I do apologize for the issue. Thank you for your feedback on the cleanliness and your check in process. I do hope you will... More

Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

First room checked into was damp and muggy. Carpets and bedding felt damp. Furniture and cabinet tops had moisture on them. Went to front desk and asked to see different room and it was the same situation. Tried a 3rd room and on a different floor and again the same thing. Muggy and damp feeling on the carpets, furniture and... More

Was this review helpful? Yes 1
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sincerely sorry you did not enjoy your most recent visit at our location. The air conditioning units are set to a certain temperature in every room as a Marriott standard to keep humidity levels at a low and and temperature at a medium. I do apologize that the front desk staff did not provide you with the sheets... More

Duluth
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 30, 2014

I was too tired to continue driving. I chose this over the motel 6 right next door and probably paid twice as much. The front desk person was not particularly warm or friendly. No smile or welcome. I asked for dinner recommendations/healthy meal choices and he wasn't able to make any suggestions other than the fast food joints that were... More

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sorry to hear you were disappointed with your visit. There are a few restaurants on our exit to list a few: The Outback Steakhouse, Aubreys, and Puleos grill I am sorry the desk clerk was not more helpful. There is also a Food City in close proximity to our location. One blanket is provided per bed as a... More

Wash.DC
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2014

My husband and I were traveling to Nashville. Got caught before Knoxville with bad traffic and bad rain. I had done most of driving as my husband was busy with work: computer/phone calls. So I made the unilateral decision to stop for the evening. Once off the conference call, he realized we were standing at the door of this hotel.... More

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am glad to hear you enjoyed your visit with us. I appreciate all of the positive feedback. I do hope you will stay at our location in the future. Have a wonderful day. More

Birmingham, Michigan
1 review
1 of 5 stars Reviewed May 24, 2014

We packed our overnight bag and left it in the room when we went to breakfast. When we got home that night, my husband's shaver and my jewelry were missing. We tried calling the manager for a week, leaving messages that were never returned. When we finally got hold of him, he told us that there were electronic records of... More

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

Sorry for your experience. Our electronic records indicate that no one employed at our hotel accessed your room. We take great care to ensure the safety and security of our guests and their belongings. More

Dayton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 26, 2014

Clean, serviceable hotel. Comfortable safe stay. What stands out is the friendliness of the staff at breakfast and throughout the morning. I've never met a friendlier or more helpful staff in any hotel I've stayed in (50+)

Was this review helpful? Yes
Haven G, General Manager at Fairfield Inn Knoxville East, responded to this review

Thank you for your feedback concerning the hotel and the friendliness of the staff. We greatly appreciate your business and hope you will have the chance to visit in the future. Have a wonderful day. More

thamesford
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 21, 2014

The room was neat and served our purpose, somewhat. We found the beds comfortable. What we didn't expect is the noise from the hallway and traffic noise coming from the window. We were just passing through so we arrived late and left early. If you are used to little noise (like us from the country) ask for a room facing... More

Was this review helpful? Yes
Haven G, General Manager at Fairfield Inn Knoxville East, responded to this review

We appreciate your comments. We do apologize for the noise level during your stay the back side of the hotel is most accommodating for those used to little noise. We currently have new chairs in half of the lobby and we are awaiting the arrival of our remaining chairs. We appreciate your business and hope you will stay at our... More

Columbus, Ohio
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 24, 2014

I've stayed here last year about the same time and I loved it. Everything is pretty much the same as last time. Experience was great the last time and again, this experience was great. The family was in town and visiting the main attractions. Everyone had a great time. Breakfast was nice. We like the waffles and pastries. The beds... More

Was this review helpful? Yes 1
Haven G, General Manager at Fairfield Inn Knoxville East, responded to this review

I am glad to hear you enjoyed your visit once again. Thank you for choosing our location. I appreciate your business and hope you will get the chance to visit with us in the future. Thank you for your feedback. Have a wonderful day. More

Owners: What's your side of the story?
If you own or manage Fairfield Inn Knoxville East, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Fairfield Inn Knoxville East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn Knoxville East

Address: 1551 Cracker Barrel Lane, Knoxville, TN 37914
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Knoxville East 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Marriott, Tingo, Priceline, BookingOdigeoWL, Hotels.com, Agoda and Venere so you can book your Fairfield Inn Knoxville East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairfield Inn Knoxville East Hotel Knoxville
Fairfield Knoxville
Knoxville Fairfield Inn

19 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (4)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Other (2)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
105

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer