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All 89 Knoxville hotels

Fairfield Inn Knoxville East

2.5 of 5 Hotel   |   1551 Cracker Barrel Lane, Knoxville, TN 37914
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Fairfield Inn Knoxville East
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58%
Ranked #44 of 89 hotels in Knoxville
A recent review
3 of 5 stars reviewed 1 week ago
Jim P Denver, North Caro
  • Reviews (126)
  • Photos (18)
  • Amenities
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  • Room tips (23)
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126 people have reviewed this hotel

Traveler rating
    34
    38
    38
    9
    7
See reviews for
46
33
7
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Denver, North Caro
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Have stayed several times when traveling from Ohio to North Carolina. Like the fact that it is East of Knoxville and associated traffic and close to restaurants. Have been unhappy with previous stays at other hotels in the immediate area and so far this facility has been consistent. Not what I would call a high end Fairfield Inn, but is... More

Was this review helpful? Yes
Haven G, General Manager at Fairfield Inn Knoxville East, responded to this review

We appreciate your loyalty to our location and we are glad you enjoyed your most recent visit. Thank you for your feedback and we look forward to seeing you on your next trip. Have a wonderful day. More

Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Fairfield Inn in Knoxville East (Strawberry Plains exit off 40) on our way to Washington DC. Since we had driven from Arkansas we arrived pretty late. The desk clerk was very helpful and we were able to get a room for the evening. I was able to use a Military discount which was... More

Was this review helpful? Yes
Haven G, General Manager at Fairfield Inn Knoxville East, responded to this review

I am glad to hear you enjoyed your visit at our location. Thank you for your feedback on your room, breakfast, and the staff we appreciate your compliments.We hope you will stay with us in the future. Have a wonderful day. More

Top Contributor
104 reviews 104 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Better than last time, the room was clean, no bad smells this time, not bad. For a quick stop over it was ok, they seem to be trying to revamp the old place, getting better. They do have a breakfast and free paper in the morning.

Was this review helpful? Yes
Haven G, General Manager at Fairfield Inn Knoxville East, responded to this review

We appreciate your feedback. We are glad to hear you enjoyed your most recent visit. We do hope you will stay at our location in the future. Have a great day. More

West Virginia
Top Contributor
57 reviews 57 reviews
50 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here as a mid-way stopping point for a drive from Memphis back to the mid-Atlantic area. It provides what you expect from a Fairfield. The room was clean and the bed was comfortable. I was surprised at the low rent looking chairs in the breakfast area though. The seats were patched with duct tape and just seemed out... More

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

We appreciate your feedback on our location. I am glad to inform you that the entire set of breakfast chairs were replaced in May. We hope you will stay with us in the future. Have a wonderful day. More

Jacksonville, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a disappointing experience for us for a Fairfield Inn. It was clean but very basic. No amenities that one would expect from this chain. The staff was friendly and helpful and the breakfast was good. The staff works very hard.

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sorry to hear you were disappointed with your visit at our location. We do offer the basic amenities in the guest rooms including: shampoo, conditioner, soap, and coffee. There are also additional amenities available upon your request at the desk including: toothbrushes, toothpaste, combs, lotion, shower caps, etc. We greatly appreciate your feedback on the cleanliness of the... More

Indiana
Top Contributor
56 reviews 56 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 21, 2014

We had 3 rooms and one was freezing cold and the other 2 were hot, muggy and damp. One of those hot rooms smelled like mildew and was just icky feeling. The thing that saved the stay was the friendliness of the front desk clerk at check in and that the rooms were clean.

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sorry for any inconvenience during your recent stay at our location. The humidity levels are high in East Tennessee during this time of year the smell you are speaking of is that of humidity. I do apologize for the issue. Thank you for your feedback on the cleanliness and your check in process. I do hope you will... More

Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 13, 2014

First room checked into was damp and muggy. Carpets and bedding felt damp. Furniture and cabinet tops had moisture on them. Went to front desk and asked to see different room and it was the same situation. Tried a 3rd room and on a different floor and again the same thing. Muggy and damp feeling on the carpets, furniture and... More

Was this review helpful? Yes 1
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sincerely sorry you did not enjoy your most recent visit at our location. The air conditioning units are set to a certain temperature in every room as a Marriott standard to keep humidity levels at a low and and temperature at a medium. I do apologize that the front desk staff did not provide you with the sheets... More

Duluth
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 30, 2014

I was too tired to continue driving. I chose this over the motel 6 right next door and probably paid twice as much. The front desk person was not particularly warm or friendly. No smile or welcome. I asked for dinner recommendations/healthy meal choices and he wasn't able to make any suggestions other than the fast food joints that were... More

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Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am sorry to hear you were disappointed with your visit. There are a few restaurants on our exit to list a few: The Outback Steakhouse, Aubreys, and Puleos grill I am sorry the desk clerk was not more helpful. There is also a Food City in close proximity to our location. One blanket is provided per bed as a... More

Wash.DC
Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2014

My husband and I were traveling to Nashville. Got caught before Knoxville with bad traffic and bad rain. I had done most of driving as my husband was busy with work: computer/phone calls. So I made the unilateral decision to stop for the evening. Once off the conference call, he realized we were standing at the door of this hotel.... More

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

I am glad to hear you enjoyed your visit with us. I appreciate all of the positive feedback. I do hope you will stay at our location in the future. Have a wonderful day. More

Birmingham, Michigan
1 review
1 of 5 stars Reviewed May 24, 2014

We packed our overnight bag and left it in the room when we went to breakfast. When we got home that night, my husband's shaver and my jewelry were missing. We tried calling the manager for a week, leaving messages that were never returned. When we finally got hold of him, he told us that there were electronic records of... More

Was this review helpful? Yes
Haven G, Manager at Fairfield Inn Knoxville East, responded to this review

Sorry for your experience. Our electronic records indicate that no one employed at our hotel accessed your room. We take great care to ensure the safety and security of our guests and their belongings. More

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Additional Information about Fairfield Inn Knoxville East

Address: 1551 Cracker Barrel Lane, Knoxville, TN 37914
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Knoxville East 2.5*
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Also Known As:
Fairfield Inn Knoxville East Hotel Knoxville
Fairfield Knoxville
Knoxville Fairfield Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
105

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