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Americas Best Value Inn & Suites - West Knoxville / Turkey Creek

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11717 Campbell Lakes Drive, Knoxville, TN 37922 (Formerly the Holiday Inn Express Knoxville West - Campbell)
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Best prices for: 1 room 1 guest
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Americas Best Value Inn & Suites - West Knoxville / Turkey Creek
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14 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 24, 2015

Room was not really that cleaned. Bed was so so... The worse was the dang smell from the outside. Not sure if they had just fumigated the grass area or what but it stunk pretty bad. And come to find out is common because afterwards we read of someone complaining about the same thing. So if you stay here, make... More 

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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 23, 2015

This hotel was gross. Low end all the way. Sets behind a gas station and looks like a shag motel. You know the kind you would offer $40 for 2 hours. The front desk woman was ignorant. Didn't have any customer service skills. Gave me a hard time because I pre-paid for this room in my married name. And when... More 

Was this review helpful? Yes 1
Livonia, Michigan
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed February 22, 2015

Honestly this hotel is one that reminds me of a pay by hour prostitution hotel. Upon opening the door you get hit with the stench of stale cigarettes. All of the lamp shades were stained or stained/broken. There were punch holes in the walls and the chair in the room was so dirty sitting in it or putting anything on... More 

Was this review helpful? Yes 1
Harry P, Manager at Americas Best Value Inn & Suites - West Knoxville / Turkey Creek, responded to this review

Dear lemynash, I am concerned about the issues you had mentioned in your review. Did you report the matter to our front desk during your visit? We would have gladly changed your room had we been notified. I have recently hired and trained new housekeepers. I am sorry that we could not meet your expectations. Regards, Harry-Manager Americas Best Value... More 

New York City, New York
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed February 17, 2015 via mobile

I stopped at America's Best Value to rest during a road trip. It served its purpose as it was right off the interstate. The location was nice as there were many restaurants near the hotel. Pet friendly was a plus. Only $10 extra or so. The room could use some updating. Tube TV, old microwave, old refrigerator. Lots of rust... More 

Was this review helpful? Yes
Harry P, Manager at Americas Best Value Inn & Suites - West Knoxville / Turkey Creek, responded to this review

Dear Ctbnyc, Thank you for posting a traveler review with us. I appreciate your feedback and am addressing the housekeeping the issues with our staff. We hope that you give us another opportunity in the future. Regards, Harry-Manager Americas Best Value Inn and Suites-Knoxville West, TN More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

Sandra is the front desk clerk al delight to speak with and Harry will go out of his way to make sure you are comfy the rooms need updating and the staff cleans the best they can the carpet needs replacing but over all bed was comfy and the stay was good

Was this review helpful? Yes 1
Harry P, Manager at Americas Best Value Inn & Suites - West Knoxville / Turkey Creek, responded to this review

Dear Krob1971, I truly appreciate your kind words regarding your experience. Our staff and I take tremendous pride in providing each of our guests with legendary service. I hope that you stay with us again should you return to the Knoxville area! Regards, Harry-Manager Americas Best Value Inn and Suites-Knoxville West, TN More 

Louisiana
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 23, 2014

Wel had no problems. Night clerk was very helpful. Very few guests during the night we stayed. Plenty of USB plugs around the room and bed. Bathrooms are new and nice. Rooms have been re-done from their Holiday Inn time. Rooms are smaller than a normal Hampton Inn. Nice location close to shops and restaurants. Breakfast is typical Hampton Inn.... More 

Was this review helpful? Yes 1
Newark, New York
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed October 9, 2014 via mobile

We travel alot and are always looking for nice and cheap. This place was both. Our room was clean and comfortable with fridge, microwave and coffee maker. The night clerk was very friendly and helpful. Breakfast was better than your average continental and served til 9:30 instead of the usual 9:00 cutoff. All in all, a good stop for a... More 

Was this review helpful? Yes 1
Harry P, Manager at Americas Best Value Inn & Suites - West Knoxville / Turkey Creek, responded to this review

Dear ChevyMom4X4, I appreciate the fact that you took the time to share an honest review with us. I am glad that you enjoyed our clean and affordable rooms, free breakfast along with friendly service from our night auditor. We understand that there are many choices out there when it comes to hotels. Thank you for choosing Americas Best Value... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 8, 2014

We were referred by a website because our first purchase was messed up. We had no clue what we were getting ourselves into. When checking in I asked the receptionist a few questions only to find out she couldn't answer any other them because she "just didn't know." They had to find a place to put us and the room... More 

Was this review helpful? Yes 3
Wilmington, North Carolina
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed September 15, 2014

You pay for what you get, and for what we paid, we very much got we wanted - a clean room with basic amenities for one night. Staff was very friendly, and the breakfast bar was exceptionally well maintained, clean and had an abundant selection of hot and cold items. Pleasant surprise was the combination shampoo/conditioner in the bathroom which... More 

Was this review helpful? Yes 2
Harry P, Manager at Americas Best Value Inn & Suites - West Knoxville / Turkey Creek, responded to this review

Dear WilmingtonWillie, On behalf of the staff and management, I would like to personally thank you for sharing your experience with us. I am pleased to hear that you enjoyed our clean rooms and continental breakfast, and good value. We take great pride in our facilities and providing hometown friendly service. We hope to see you again sometime! Regards, Harry-Manager... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 7, 2014

We arrived at the hotel, looked like a place that may house transients and other unfavorables. We got there late so no backing out. We walked into the room to do the typical once over and then were leaving for dinner... My wife checked the door and it wouldn't lock.. Had we left without checking who knows what could have... More 

Was this review helpful? Yes 1
Harry P, Manager at Americas Best Value Inn & Suites - West Knoxville / Turkey Creek, responded to this review

Dear Shane G, Thank you for sharing your opinion with us in 2014. Sorry for taking so long to respond. I am sorry that you did not enjoy your stay with us. We addressed the issue had you reported to us and also located you to another room. I am not sure why the new room did not meet your... More 

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