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Hampton Inn Knoxville-East

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7445 Sawyer Lane, Knoxville, TN 37924
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Hampton Inn Knoxville-East
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Hampton Inn Knoxville-East
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212 reviews from our community

Traveler rating
    130
    59
    12
    7
    4
See reviews for
77
52
18
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Columbus, Indiana
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Hampton Inn East was a very clean comfortable hotel. The rooms were extremely nice. The price was very reasonable. They have a fitness room and indoor pool. They have breakfast in the mornings included with the room. The wifi was fast. The ladies at the front desk both when we checked in and when we checked out where very... More 

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Bartlett, United States
1 review
5 of 5 stars Reviewed 1 week ago

I always choose a Hampton Inn when available. I can always count on a clean comfortable room and usually a free quick breakfast. The staff at this Hampton Inn are courteous and efficient. The breakfast consisted of fresh fruit and waffles with an assortment of cereal and bagels. The coffee was tasty. Most importantly to me the beds are fresh... More 

Review collected in partnership with Hampton

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We are glad to know you enjoyed your stay here at the Hampton Inn Knoxville-East. Thank you for such a good review and we hope to be seeing you again soon. More 

Kingston, United States
1 review
3 of 5 stars Reviewed 1 week ago

I made a reservation through the Hilton site and requested the top floor and extra feather pillows. I was given neither. The staff seemed courteous, but not motivated enough to get me my pillows - no room available on the top floor, so they could not help that. The breakfast was the typical Hilton chain disgusting food. I am by... More 

Review collected in partnership with Hampton

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill. More 

Batesville, United States
1 review
5 of 5 stars Reviewed 1 week ago

No complaints whatsoever!!! The staff was very helpful to say the least. One staff even secured a reservation for our entire baseball team of 30 at a nearby restaurant! The rooms and lobby were very clean, too!

Review collected in partnership with Hampton

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We are glad you and your team had a good stay here at the Hampton Inn Knoxville-East. Thank you for such a good review and for your business. We hope to be of service to you again in the future. More 

Houston, Texas
Contributor
19 reviews 19 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I usually prefer other Hilton brands, but I will have to say this Hampton was awesome. The front desk staff was very efficient and professional at check-in and checkout. The breakfast was really good, and the comfort of the room was much more than I expected. I will definitely recommend of book here again

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We are glad to read how highly you think of our staff and our hotel the Hampton Inn Knoxville-East. Thank you for such a good review and we hope to see you again soon. More 

Wisconsin
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopping overnight for a long drive to Florida, Hampton Inn is always a reliable place to stay. The rooms are always clean, bed/bedding cozy and comfortable. This hotel is located not too far from the interstate and has easy access to local restaurants. The receiving staff is very courteous and polite. They are renovating the lobby but that didn't really... More 

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We are glad you appreciate our updating of our hotel and that you enjoyed your stay. Thank you for such a good review. More 

strawberry plains, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Knoxville-East hotel does a good job making guests feel welcome and providing great service. LOVE the coffee in the lobby all day. easy to walk from this location to a good dinner. staff was friendly and accomodating.

Review collected in partnership with Hampton

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We are glad you enjoyed the coffee so much and your stay here at the Hampton Inn Knoxville-East . Your review is appreciated and we hope to see you again soon. More 

Warren, United States
2 reviews
4 of 5 stars Reviewed February 12, 2015

I was greeted with a wonderful smile at check in, the overall staff was very attentive and ready to help. I travel often to this area and would stay at this facility again. Location is great, close to many tourist attractions but far enough away to enjoy the peace and quiet.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Thank you for taking the time to compliment our staff here at the Hampton Inn Knoxville-East.  Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you! More 

Top Contributor
58 reviews 58 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 11, 2015

Glad to see Hilton actively investing in their properties. Hampton Inns have never really seemed out of date to me, but the updates they are doing are nice. Ignore the other reviews complaining about the place being renovated. It's great to see the investment. The place is typical of a Hampton Inn, comfy beds, nice pillows, clean room. My only... More 

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

It is nice to know you appreciate the upgrades we are doing to our hotel the Hampton Inn Knoxville-East and that you enjoyed your stay. Thank you for such a good review. More 

Lexington, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 3, 2015

We stayed there Jan 21, 2015 and it was terrible. The hotel is in full renovation and should have been closed. Our room would never warm up, we found a bug in the bed, and a large amount of cash "disappeared." No management has contacted us despite the fact that we filed a police report. We are loyal Hilton brand... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We do... More 

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