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Hampton Inn Knoxville-East

2.5 of 5 7445 Sawyer Lane, Knoxville, TN 37924
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Certificate of Excellence 2014
Hampton Inn Knoxville-East
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Hampton Inn Knoxville-East
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206 reviews from our community

Traveler rating
    126
    58
    11
    7
    4
See reviews for
75
51
16
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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strawberry plains, United States
1 review
5 of 5 stars NEW

Knoxville-East hotel does a good job making guests feel welcome and providing great service. LOVE the coffee in the lobby all day. easy to walk from this location to a good dinner. staff was friendly and accomodating.

Review collected in partnership with Hampton

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Warren, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I was greeted with a wonderful smile at check in, the overall staff was very attentive and ready to help. I travel often to this area and would stay at this facility again. Location is great, close to many tourist attractions but far enough away to enjoy the peace and quiet.

Review collected in partnership with Hampton

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Thank you for taking the time to compliment our staff here at the Hampton Inn Knoxville-East.  Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you! More 

Top Contributor
56 reviews 56 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Glad to see Hilton actively investing in their properties. Hampton Inns have never really seemed out of date to me, but the updates they are doing are nice. Ignore the other reviews complaining about the place being renovated. It's great to see the investment. The place is typical of a Hampton Inn, comfy beds, nice pillows, clean room. My only... More 

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

It is nice to know you appreciate the upgrades we are doing to our hotel the Hampton Inn Knoxville-East and that you enjoyed your stay. Thank you for such a good review. More 

Lexington, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We stayed there Jan 21, 2015 and it was terrible. The hotel is in full renovation and should have been closed. Our room would never warm up, we found a bug in the bed, and a large amount of cash "disappeared." No management has contacted us despite the fact that we filed a police report. We are loyal Hilton brand... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We do... More 

Chattanooga, Tennessee
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The facility is under going remodeling. New carpeting was being laid the evening I was there. The odor of new carpet and carpet glue was over whelming. I suggest you not stay there until it is complete.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We appreciate your flexibility as we undergo some necessary renovations. We've alerted our team about the smell, so that it can be addressed. We hope we can invite you back once our changes are complete. More 

Stafford
1 review
4 of 5 stars Reviewed 4 weeks ago

I had 2 rooms for this stay. We had a group rate, which I missed the deadline. Staff was nice enough to offer us another discount and made it the same rate. Check in and out was really easy. Staff helped us with directions and shared some places to eat. We did not enjoy the pool or spa, but they... More 

Review collected in partnership with Hampton

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Thank you for your nice review of our hotel and we look forward to your next visit. Your kind words concerning our staff is appreciated! More 

La Prairie, Canada
Top Contributor
67 reviews 67 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 3, 2015

Less than a mile from the interstate. Warm welcome from John. Large and clean room and "bathroom", with just a shower though ( should have asked!) King size bed and pillows were very comfortable. There's an indoor pool but we didn't take advantage of it. Can be interesting if you're travelling with kids. As always Hampton Inn offers a complementary... More 

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KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We are happy to read you enjoyed your stay here at the Hampton Inn Knoxville-East. Thank you for such a nice review and we hope to see you again soon. More 

San Antonio, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 31, 2014

It was acceptable, clean but the place is under renovation and it was not reflected in the price. They to consider the value for the hotel in comparison to other similar hotels in the chain in other cities.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry More 

Stamford, Connecticut
2 reviews
5 of 5 stars Reviewed December 30, 2014

super stay. nice rooms. friendly and helpful staff. we travel a long distance by car and this was located just off the interstate. had an issue with a rule-breaking patron (smoking in a non-smoking room) and the front desk was very accommodating, reassigning our room promptly.

Review collected in partnership with Hampton

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

We are glad to have been able to handle the problem you encountered with the other guest quickly and efficiently. Thank you for such a nice review of our hotel the Hampton Inn Knoxville-East. More 

Atlanta, Georgia
Top Contributor
52 reviews 52 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 13, 2014

Overpriced, especially considering construction mess Based on other online reviews, we booked a night stopover on the way from ATL to DC. Knoxville’s room tax is a whopper at 23%, added on to an already high mid-week room rate of 119, made a basic king nearly 150. Not worth it. Lobby all torn up for construction. This hotel is not... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hampton Inn Knoxville-East, responded to this review

Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry. More 

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Additional Information about Hampton Inn Knoxville-East

Address: 7445 Sawyer Lane, Knoxville, TN 37924
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Knoxville-East 2.5*
Number of rooms: 81
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Also Known As:
Hampton Inn Knoxville-East Hotel Knoxville
Knoxville Hampton Inn
Hotel Style:
#9 Romantic Hotel in Knoxville
#10 Family Hotel in Knoxville
#22 Business Hotel in Knoxville

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