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Quality Inn Merchants Drive

2.0 of 5 117 Cedar Lane, Knoxville, TN 37912
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Certificate of Excellence 2014
Quality Inn Merchants Drive
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Quality Inn Merchants Drive
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127 reviews from our community

Traveler rating
    46
    51
    16
    7
    7
See reviews for
44
41
8
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chattanooga, Tennessee
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I were traveling through on our way home and found this place. Comfortable rooms, close to Waffle House. We were having trouble getting on our computer and the young man at the desk helped us out.He was able to get us connected and even showed our son a few things to make his computer faster. He was... More 

Was this review helpful? Yes 2
Ellsworth, Maine
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 22, 2014

Stopped here on our way to Florida and was very happy. Clean and quiet yet close to food and highway. Front desk guy was super nice. With a coupon paid $55.00. Excellent value. It's on my list for next years travel.

Was this review helpful? Yes 1
Newfoundland, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

Called the hotel to make sure they would hold our reservation even though we were arriving at 4 am. They did just that and even allowed us to have late check out since we got in so late. Place was easy to find even though we came from out of state. They are also a pet friendly hotel which is... More 

Was this review helpful? Yes 1
Decatur, Alabama, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2014

dirty, sink wouldnt drain, handicap facilities were inadequate, i didnt feel safe, and i sprayed the whole room down with lysol. other tourists walked to a store to get lysol for their room. i would pay more for a room somewhere else

Was this review helpful? Yes 1
camjur, General Manager at Quality Inn Merchants Drive, responded to this review

Sara I do hope you alerted the front desk to your issues. We definitely would have done anything in our means to make you happy.We could have had our housekeeping staff re-clean your room or we could have moved you to a different room. As to our Handicap facilities, i can assure you we are completely up to code. If... More 

Kingston, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2014

It was a pretty good place to stay. The rooms were a little bit small. But, they were clean & nice. The staff was pretty nice. The pool had a fence with a gate u had to use your key - so that was nice! It was close to several restaraunts & even a grocery store which was nice. About... More 

Was this review helpful? Yes 2
Oak Creek
Contributor
14 reviews 14 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 19, 2014

We were traveling from Milwaukee to Myrtle Beach on 7/18/14 and needed an overnight stay along the way. This hotel was convenient, right off the interstate and there are numerous gas stations and places to eat at this exit. Waffle House is located on the same driveway, you can walk to it and we had dinner there. We had three... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 4, 2014 via mobile

I came down to Knoxville with my family and I just wanted a cheap little vacation with my family, and the hotel was the best of it! It was a bargain for us! When we checked in, the desk clerk was very polite and respectable! My family and I thought the beds were quite comfortable for a quality inn, well... More 

Was this review helpful? Yes 3
Baton Rouge, LA
Top Contributor
84 reviews 84 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed August 2, 2014

This is a typical budget inn with outside corridors. The price was very reasonable. We need a place to sleep before driving on. This hotel is very convenient to drive in and out. We chose it for the location. We did not have any complaints for our stay. It was clean and the place was quiet. We could walk to... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Top Contributor
55 reviews 55 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 22, 2014

I needed a reasonable hotel while visiting a relative at a nearby hospital. The cost and experience at this hotel far exceeded my expectations! Though the lot in front of the hotel looked ratty (needed mowed), the hotel lobby and common areas were delightfully modern, clean, and bright. My room was at the end of the hallway so somewhat dark... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 18, 2014

My children and I traveled to Knoxville for a baby shower with our shih you puppy. I booked a room at this quality Inn for 3 nights.The room stunk terribly, but instead of complaining I went and bought a candle. We had to stay at a hotel that took pets so I figured they all smelled like that. I didn't... More 

Was this review helpful? Yes 1
camjur, General Manager at Quality Inn Merchants Drive, responded to this review

Judy, I would like to once more apologize for the troubles you experienced here at the Quality Inn Merchants. We did offer to move you to a different room, an offer which you refused. This would have fixed all of the problems that you mentioned to me on the phone and all of the problems mentioned in your unfair review.We... More 

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Additional Information about Quality Inn Merchants Drive

Address: 117 Cedar Lane, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Merchants Drive 2*
Number of rooms: 129
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Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Merchants Drive Quality Inn
Knoxville Hampton Inn
Hotel Style:
#6 Best Value Hotel in Knoxville
#25 Family Hotel in Knoxville

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