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All 91 Knoxville hotels

Quality Inn Merchants Drive

2.0 of 5 Hotel   |   117 Cedar Lane, Knoxville, TN 37912
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Quality Inn Merchants Drive
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79%
Ranked #28 of 91 hotels in Knoxville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
rosegarnet Centerville, Ohio
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102 people have reviewed this hotel

Traveler rating
    37
    44
    11
    6
    4
See reviews for
34
36
6
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Centerville, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived until we checked our we were treated exceptionally well. Lisa can to our rescue and helped us at our room door and was there early in the morning with a very nice breakfast. The staff is great, the room was great and so is the price. Will stop again.

Was this review helpful? Yes
Knoxville, Tennessee
1 review
1 of 5 stars Reviewed 4 weeks ago

I stay at this hotel on a regular basis and never had an issue until yesterday. The hotel decided to change their policy on early check in time. I was charged the daily rate and 1/2 day additional. I just literally needed to drop off my bags before attending a meeting. I've stayed at this particular hotel for over 3... More

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camjur, General Manager at Quality Inn Merchants Drive, responded to this review

Bambigirl, I apologize for the misunderstanding. If you had simply stated that you just needed to drop your bags and go to a meeting, we would have been more than happy to hold them behind the front desk until check-in time. Our published check in time is 3 PM. Anyone showing up at 7:30 AM (before our published check out... More

Tupelo, Mississippi
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here on the way through. The room was clean, staff friendly. Cant really ask for much more. Loved the comforters. Very homely. Breakfast hit the spot. And got is on our way. I was surprised how good my stay it was. Will see you again.

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Pointe Aux Pins, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

Everything was great! Lovely, clean, and welcoming! We enjoyed our stay very much! We were surprised at how nice it actually was, since we hadn't planned ahead, just called at the last minute. Staff was helpful and polite, price was VERY reasonable, and overall it was a GREAT place to stay. If travelling that way again, we would definitely stay... More

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Clarksville, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

We were on our way home and needed a quick stop before we headed off early in the morning. It was very convenient on and right off the highway. The staff were pleasant and the room was clean and neat. It was fairly small but adequate. The breakfast was fair. Would have liked more fresh fruit selections (only had apples... More

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Toledo, Ohio
1 review
5 of 5 stars Reviewed March 9, 2014

I found this hotel in local coupon book and decided to give it a try. We were pleasantly surprised with the friendliness of the staff, cleanness of the hotel and overall comfort of the rooms. The only minus is a breakfast. I had better expectations of super hot deluxe breakfast.

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Fresno, California
1 review
1 of 5 stars Reviewed February 28, 2014

Got in late after a long day' drive. Thought I was getting a clean budget room. Sheets were dirty on one bed and suspect on the other. I wouldn't walk barefoot on the carpets. Walls are all patched up, furniture looks really tired, room smells moldy. Changed rooms three times and just gave up. If it weren't so late I'd... More

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camjur, General Manager at Quality Inn Merchants Drive, responded to this review

Irish Guy Im so sorry to hear that the Quality Inn didn't meet your expectations. As you can see from our other reviews we really do aim to please. Please don't hesitate to contact me directly on your next trip to town and let us show you that your stay here was the exception and DEFINITELY not the rule. Cameron... More

Tarpon Springs, Florida
1 review
5 of 5 stars Reviewed February 26, 2014

We had to make an emergency trip up to Knoxville, due to my brother being in ICU at Fort Sanders and we could not have asked for a better place to stay, room clean, service great and breakfast was awesome. We will continue to stay there on our future trips to Knoxville.

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Lexington, South Carolina
Top Contributor
108 reviews 108 reviews
19 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed February 25, 2014

Pet friendly with small pet fee and grassy area around for walking dog. Very friendly and accommodating staff. I spent 2 nights and was very pleased with my ground floor room #116. Comfortable bed, nice flat screen TV, fridge and microwave. Plenty of parking and right off interstate I-75. I will stay here again. Donnie was very nice when he... More

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camjur, General Manager at Quality Inn Merchants Drive, responded to this review

Hey Kythoro We are always glad to house people with pets! Im really glad you enjoyed your stay! Cameron Juroff General Manager More

Grand Bend, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 15, 2014

This is a good property ,easy to get to right off I-75. The rooms are a good size with a flat screen TV and a fridge that keeps everything cool. We had a large king size bed which was very comfortable. The breakfast is billed as a hot breakfast, it has hot scrambled eggs ,biscuits & sausage gravy, cereal, yougert... More

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camjur, General Manager at Quality Inn Merchants Drive, responded to this review

Thanks Huronshores! I'm glad that your stay overall was a pleasant one. It is unfortunate that you were unable to connect to the internet. Bring your device by the front desk next time you are here and I PERSONALLY will do everything i can to get you connected. Its a brand new system as we recently updated all of our... More

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Additional Information about Quality Inn Merchants Drive

Also Known As:
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Merchants Drive Quality Inn
Knoxville Hampton Inn
Address: 117 Cedar Lane, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Merchants Drive 2*
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