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Quality Inn Merchants Drive

2.0 of 5 117 Cedar Lane, Knoxville, TN 37912
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Certificate of Excellence 2014
Quality Inn Merchants Drive
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Quality Inn Merchants Drive
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131 reviews from our community

Traveler rating
    46
    52
    19
    7
    7
See reviews for
44
43
8
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Port Dover
Top Contributor
84 reviews 84 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The ground floor room we had at the Quality Inn was overcrowded with large furniture. The tv was positioned to only be watched from the beds and not the two chairs in the room. The largest chair was blocking the entrance door. We had two beds, both comfortable and clean, an over-sized square table and office chair, and a large... More 

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London, Canada
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

An update as things have changed.... stayed there on a TUES night in FEB, as we have done previously. Got the discount room rate as was stated in the Discount Motel book, however instead of staying in the ground floor unit that we have always stayed as both my wife and I have heart conditions and I have had two... More 

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Lexington, Kentucky
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Found it very difficult to get on-line or use my computer. The morning person was no help. The young man that came in on the 2nd shift was GREAT! He was able to help me with several issues I was having with my laptop as well as my notebook. I had called a local computer place and they said I... More 

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Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Surprisingly clean and comfy. Lots of restaurants nearby and downtown Knoxville is only a short driving distance from hotel. I would definitely stay again if in town for business. Front Desk staff was very friendly and competent.

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Chattanooga, Tennessee
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 18, 2015

My family and I were traveling through on our way home and found this place. Comfortable rooms, close to Waffle House. We were having trouble getting on our computer and the young man at the desk helped us out.He was able to get us connected and even showed our son a few things to make his computer faster. He was... More 

Was this review helpful? Yes 2
Ellsworth, Maine
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 22, 2014

Stopped here on our way to Florida and was very happy. Clean and quiet yet close to food and highway. Front desk guy was super nice. With a coupon paid $55.00. Excellent value. It's on my list for next years travel.

Was this review helpful? Yes 1
Newfoundland, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2014

Called the hotel to make sure they would hold our reservation even though we were arriving at 4 am. They did just that and even allowed us to have late check out since we got in so late. Place was easy to find even though we came from out of state. They are also a pet friendly hotel which is... More 

Was this review helpful? Yes 1
Decatur, Alabama, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 24, 2014

dirty, sink wouldnt drain, handicap facilities were inadequate, i didnt feel safe, and i sprayed the whole room down with lysol. other tourists walked to a store to get lysol for their room. i would pay more for a room somewhere else

Was this review helpful? Yes 1
camjur, General Manager at Quality Inn Merchants Drive, responded to this review

Sara I do hope you alerted the front desk to your issues. We definitely would have done anything in our means to make you happy.We could have had our housekeeping staff re-clean your room or we could have moved you to a different room. As to our Handicap facilities, i can assure you we are completely up to code. If... More 

Kingston, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 2, 2014

It was a pretty good place to stay. The rooms were a little bit small. But, they were clean & nice. The staff was pretty nice. The pool had a fence with a gate u had to use your key - so that was nice! It was close to several restaraunts & even a grocery store which was nice. About... More 

Was this review helpful? Yes 2
Oak Creek
Contributor
14 reviews 14 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 19, 2014

We were traveling from Milwaukee to Myrtle Beach on 7/18/14 and needed an overnight stay along the way. This hotel was convenient, right off the interstate and there are numerous gas stations and places to eat at this exit. Waffle House is located on the same driveway, you can walk to it and we had dinner there. We had three... More 

Was this review helpful? Yes 1
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Additional Information about Quality Inn Merchants Drive

Address: 117 Cedar Lane, Knoxville, TN 37912
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Merchants Drive 2*
Number of rooms: 129
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Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Knoxville Hampton Inn
Merchants Drive Quality Inn
Hotel Style:
#8 Best Value Hotel in Knoxville
#25 Family Hotel in Knoxville

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