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Comfort Suites

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811 N. Campbell Station Rd., Knoxville, TN 37932
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179 reviews from our community

Traveler rating
    133
    39
    5
    0
    2
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63
43
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27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Winchester, Indiana
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Really nice and reasonably priced. It seemed nearly new. The odd thing. It was odd that nothing was quite right. The toilet seemed to not be completely tightened down. The mirror base was lose. The toilet paper dispenser was partly separated from the wall. But really - overall it is a good place to stay.

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Anniston, Alabama
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Needing a one night stay close enough to downtown but not wanting to be in the morning crunch going home, I chose the Comfort Suites on the west edge of town after reading several good reviews. It was perfect! 15 minutes from downtown, at I40 exit 373, the room was spacious, clean, quiet and very reasonably priced. The breakfast was... More 

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Winston Salem, North Carolina
Top Contributor
294 reviews 294 reviews
60 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 1 week ago

This Comfort Suites looks fairly new (not sure how old) but it is clean and modern. We had the 2 queens suite and the beds were outstanding while the room was spacious with a partial divider and a 2 person sofa. Big work desk and chair. Coffee table in front of sofa. Plenty of outlets. Microwave and mini-fridge. Small flat... More 

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel on tripadvisor.com. We are delighted you would recommend us to other travelers. We appreciate you letting them know about our value and our location. It would be our pleasure to serve your lodging needs if you travel to our area again. Sincerely, Valori Smith More 

Roseville, Michigan
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 13, 2015

I only stayed one night and didn't want to leave! The southern gentleman working the night shift was charming and witty! The hotel room is of the the standard "suite" size and beautifully decorated. The entire hotel is beautifully decorated. In fact, it is the best looking Comfort Suites I have seen. We enjoyed some time in the hot tub,... More 

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

. Thank you for taking the time to review our hotel on Tripadvisor and for choosing to stay at the Comfort Suites West during your recent trip. It is always such a pleasure to read that our guests enjoyed our staff and hotel. We do hope you will return to see us again, and stay a few nights instead of... More 

Redding, Connecticut
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2015 via mobile

Excellent location right off I-40 W in Knoxville. It was great for waking up and getting right back to the road. The room was clean minus on little burn on the sheet but no big deal. Free breakfast was served at 6:30 and the room came with free wifi too. Wonderful value and cost effective.

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for choosing to stay at the Comfort Suites West; we know you have many lodging choices in our area. We are so happy you found our hotel to be such a great value. It is our hope that you will return to see us again the next time you travel to our area. Again, thank you for your... More 

Weston, Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2015

I've come to trust Comfort Suites as being a good night's sleep on an affordable budget. The rooms are always clean, the bathroom products are good quality, there are plenty of towels, and the beds are wonderful! This particular hotel actually gave me two choices for my pillow selection...soft in front, firm behind.. so no matter my preference, I was... More 

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for writing such a great review for our hotel! I do apologize that there was a problem with your heater the first night of your stay; I am pleased to read a quick solution was found. We appreciate you letting other readers know about the free hot breakfast, free WiFi and the amenities found in and around our... More 

Kalamazoo, Michigan
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 28, 2014

The address of the Comfort Suites I stayed at was 5466 Central Avenue Pike. I booked the reservation on line which can be good or bad. I was very happy with my overnight stay here. The location is very easy to get to from the highway exit. There was only one employee working the desk which was not a problem... More 

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

I am sorry, this review was posted to the Comfort Suites West on Campbell Station. The hotel this should go to is the Comfort Suites North. Thank you, Valori Smith More 

Nashville
Contributor
14 reviews 14 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stated here while going to the UT VOLS football game. Very nice and so comfortable beds. We enjoyed our overnight stay. And to our surprise they offered a round trip ride to and from the game for $20 a person. We agreed it was worth it since we really did not know where to park. Breakfast was good as... More 

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for allowing us the privilege of serving your lodging needs while in Knoxville for the game. We are happy to read that you found our beds to be comfortable and that you enjoyed our hot breakfast bar the next morning. We truly appreciate you taking the time to submit a review for us and for choosing our hotel.... More 

Seminole, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2014

We needed a hotel in Knoxville for the night. Decided to stay here. Michael the desk clerk was extremely helpful in getting a room that fit both our needs and price range. The room was beautiful. Very clean. Hotel was quiet and very comfortable. I loved the location of the indoor pool although we did not use it. Pool was... More 

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

It is great to read you would stay again; we are so pleased you decided to stay at the Comfort Suites West! Thank you for making the extra effort to review our hotel on tripadvisor.com, we appreciate you letting other travelers read about your experience at our hotel. Again, we thank you for your business and for your review. We... More 

Mount Carmel, Tennessee
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2014

My husband and I stayed at this hotel for 5 nights. The hotel was very clean, and beautifully decorated. The beds were very comfortable, and the shower was great with plenty of water pressure. They have an indoor pool, free breakfast, free wi-fi, and laundry facilities on site. We were staying there when our gravely ill cat was at University... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you very much for taking the time to review our hotel on tripadvisor! We truly appreciate your kind words about our staff and the hotel. I do apologize that bread wasn’t on the bar a few of the mornings during your stay. We do normally offer 2 to 3 different types of sliced bread in addition to biscuits, bagels... More 

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