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Comfort Suites

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811 N. Campbell Station Rd., Knoxville, TN 37932
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189 Reviews from our TripAdvisor Community

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Traveler rating
    140
    40
    7
    0
    2
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67
47
15
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Cleveland, Tennessee
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked a stay based on reviews we had read. It was a stopover on our way home. The clerk was friendly. Our room was spacious and very clean. The separate living area served well for morning coffee and reading the Sunday paper. The breakfast was hot and very tasty. Our only minor issue was the bathroom door didn't close... More 

Was this review helpful? Yes
Powder Springs, Georgia, United States
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

This is the first time I stayed at this hotel and chose it because it had an exceptional rating. I didn't find it exceptional. My handicap room was on the third floor half way down the hall from the elevator. Very inconvenient for me to lug my "stuff" from the car. I couldn't get the air conditioning regulated. It was... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for your recent visit at our hotel and for posting a review. I do apologize that you were disappointed in your stay at our hotel. The problem you experienced with our hot bar is no more acceptable to us than it was to you; we do truly appreciate your feedback. I can assure you that this problem will... More 

South Bend, Indiana
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stopped here traveling from Indiana to the east coast. I was pleasantly surprised by this hotel in $$ and appearance! The front desk attendant was so kind and helpful with us. When we got to our room, for the money you spend per night I was totally "WOWed" by this room. There is a gathering room with French doors... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for your encouraging words! We are so happy to read that you were “Wowed” by our rooms and their value. It is wonderful to have one of our guests mention the helpfulness of our staff and our hospitality. We look forward to seeing you the next time you are in Knoxville! Again, thank you for your business and... More 

Virginia
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We stopped on Sunday night on our way home from a baseball tourn. The front desk staff was terrific. Helped us with parking. Very friendly and welcoming. Hotel itself smelled clean and was clean. Great rooms and beds. So thankful we happened upon it. Then, after we got an hour or so on our way home the next morning, I... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

We are so thankful you happened upon us too! Thank you for your kind words about our staff and our rooms, your positive feedback means so much to us all. Our staff is happy to send items left behind back to our guests; it’s great to see they arrived so quickly. Again, we want to let you know how much... More 

Deltona, Florida
Level Contributor
79 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at this hotel on our way from Mammoth Cave NP to the Great Smokey Mountains NP. We wanted to stay somewhere close to the Townsend entrance so we could visit the Cades Cove area of the park in the morning. Even thought this hotel was about an hour from that park entrance, it worked out... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for choosing to stay with us during your recent visit to the Smoky Mountains. We appreciate your business and your willingness to submit a review for our hotel. While we are certainly happy to read that you enjoyed your room, we are disappointed that you did not have a better breakfast experience. The problem you experienced is no... More 

Tybee Island, Georgia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I rented two rooms for myself and my family. The rooms were clean well takin care of. The pool and hot tub were very nice. And breakfast was very good. I highly recommend this motel. The access off I 75 is easy there are plenty of places to eat nearby. I thoroughly enjoyed my stay

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for choosing to stay at the Comfort Suites West! It is a pleasure to read that you “thoroughly enjoyed your stay”, that is our goal for all our guests! We appreciate you taking the time to submit your review, and for your positive feedback on your stay with us. Thank you for letting other travelers know what to... More 

San Jose, United States
Level Contributor
16 reviews
9 hotel reviews
5 of 5 stars Reviewed June 6, 2015

I was able to pay a few bucks more and get a suite. Very large, well appointed, and comfortable. Staff is friendly and helpful. breakfast was standard but well presented and tasty I would recommend this as a good place to stay

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for recommending our hotel to other travelers! We truly appreciate you taking the time to submit this review for us and for choosing to stay at the Comfort Suites West. We are pleased to read that you enjoyed the comfort of our large rooms, and found our staff to be friendly and helpful. We do hope to see... More 

Havelock NC
Level Contributor
115 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed May 20, 2015

The desk clerk was very proficient in his job. Made sure we had directtoins to the room etc. The room was very clean and the layout was very nice. Thed beds were very comfortable and they even provided information about the sets of pillows on each bed . Would stop again if in that area.

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

We are so happy to read that you will stay with us again the next time you visit our area. Thank you for choosing to stay with us and for taking the time to write a review for our hotel. It is always so nice to read compliments about our staff; we truly appreciate your positive feedback on this. We... More 

Ann Arbor, Michigan
Level Contributor
140 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 4, 2015

Our first stay here and we will always stay here when in Knoxville. The facility was fairly new and well kept. It is a very good value and the rooms have a nice décor with updated furniture designs. Close to many options and near restaurants. The beds were very comfortable with a choice of pillows. I would like them to... More 

Was this review helpful? Yes 1
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you so much for choosing to stay with us and for taking the time to post your review for us on tripadvisor.com. We are so happy to read that we will now be your hotel of choice in Knoxville! We do appreciate you letting other travelers know what to expect from our hotel Again, we thank you for your... More 

Chicago, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 14, 2015

My husband and I stayed here on a recent trip to Knoxville. The hotel is only 4 years old, but looks brand new. The property is very well maintained. Check-in was a breeze. The property is conveniently located off the highway, but there was no traffic noise. The rooms were updated and very clean. The couch wasn't the comfiest, but... More 

Was this review helpful? Yes 3
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for your kind words about our hotel; we are happy you found us to be a good value. Others who are traveling will find it helpful to know about our area, and how convenient we are to the interstate, without a problem of traffic noise. We do hope you will return to see us in the near future,... More 

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