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Comfort Suites

2.5 of 5 811 N. Campbell Station Rd., Knoxville, TN 37932
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Comfort Suites
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174 reviews from our community

Traveler rating
    130
    37
    5
    0
    2
See reviews for
62
42
12
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Weston, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I've come to trust Comfort Suites as being a good night's sleep on an affordable budget. The rooms are always clean, the bathroom products are good quality, there are plenty of towels, and the beds are wonderful! This particular hotel actually gave me two choices for my pillow selection...soft in front, firm behind.. so no matter my preference, I was... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for writing such a great review for our hotel! I do apologize that there was a problem with your heater the first night of your stay; I am pleased to read a quick solution was found. We appreciate you letting other readers know about the free hot breakfast, free WiFi and the amenities found in and around our... More 

Kalamazoo, Michigan
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The address of the Comfort Suites I stayed at was 5466 Central Avenue Pike. I booked the reservation on line which can be good or bad. I was very happy with my overnight stay here. The location is very easy to get to from the highway exit. There was only one employee working the desk which was not a problem... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

I am sorry, this review was posted to the Comfort Suites West on Campbell Station. The hotel this should go to is the Comfort Suites North. Thank you, Valori Smith More 

Nashville
Contributor
14 reviews 14 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stated here while going to the UT VOLS football game. Very nice and so comfortable beds. We enjoyed our overnight stay. And to our surprise they offered a round trip ride to and from the game for $20 a person. We agreed it was worth it since we really did not know where to park. Breakfast was good as... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for allowing us the privilege of serving your lodging needs while in Knoxville for the game. We are happy to read that you found our beds to be comfortable and that you enjoyed our hot breakfast bar the next morning. We truly appreciate you taking the time to submit a review for us and for choosing our hotel.... More 

Seminole, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2014

We needed a hotel in Knoxville for the night. Decided to stay here. Michael the desk clerk was extremely helpful in getting a room that fit both our needs and price range. The room was beautiful. Very clean. Hotel was quiet and very comfortable. I loved the location of the indoor pool although we did not use it. Pool was... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

It is great to read you would stay again; we are so pleased you decided to stay at the Comfort Suites West! Thank you for making the extra effort to review our hotel on tripadvisor.com, we appreciate you letting other travelers read about your experience at our hotel. Again, we thank you for your business and for your review. We... More 

Mount Carmel, Tennessee
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2014

My husband and I stayed at this hotel for 5 nights. The hotel was very clean, and beautifully decorated. The beds were very comfortable, and the shower was great with plenty of water pressure. They have an indoor pool, free breakfast, free wi-fi, and laundry facilities on site. We were staying there when our gravely ill cat was at University... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you very much for taking the time to review our hotel on tripadvisor! We truly appreciate your kind words about our staff and the hotel. I do apologize that bread wasn’t on the bar a few of the mornings during your stay. We do normally offer 2 to 3 different types of sliced bread in addition to biscuits, bagels... More 

Clearwater, Florida
Contributor
18 reviews 18 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 14, 2014

We liked the motel, nice room, breakfast in the morning, comfy sleep, but we had a really hard time getting wifi... so had no smart phone or computer use during our stay. Seemed clean, and in a an area of shopping and restaurants.

Was this review helpful? Yes 1
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

We are happy to read you enjoyed our hotel, thank you for submitting a review for us. It is disappointing, however to see that you had trouble using the Wi-Fi while staying here. We do offer a 24 hour support line for anyone experiencing problems with their connections, and all our rooms are also hard wired for extra assurance with... More 

Virginia
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 24, 2014

Nice property. Conveniently located off the main highway, but not close to any restaurants (walking distance). The hotel room was tidy and spacious. Pool was small with strong smell of chlorine. Two pillows for each guest (firm and soft), which was a unique offering. Fair value with continental breakfast buffet.

Was this review helpful? Yes 1
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to give your review of our hotel. We do know you have many choices in hotels in Knoxville; we are grateful you chose to stay with us during your recent trip. We are happy to read you found your room clean and spacious and your stay a fair value. I do apologize if the... More 

St. Louis
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 9, 2014

We stayed one night during stopover. Our King room was large with a full size sofa sleeper 2 upholstered chairs, a desk and desk chair and plenty of plug-in outlets for electronics. The furnishings are modern and new. The bed was very comfortable and there was lots of pillows. There is a microwave and refrigerator. The refrigerator is noisy, but... More 

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review

Thank you choosing to stay with the Comfort Suites West on your recent trip to Knoxville. We are pleased to read you enjoyed your visit with us, and that we were able to meet your goals! We hope to serve your lodging needs again the next time you come back to visit your family. Thank you again, for your business... More 

Princeton, West Virginia
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 5, 2014

The young lady working the front desk Sat and Sun was exceptional and very helpful with all requests. The rooms were clean. The biggest complaint: the amenities. The indoor pool was so cold no one would dare go in. The weight room was a joke......everything was "broken" except for a few free weights. The breakfast was OK but even one... More 

Was this review helpful? Yes
ComfortKnoxWest, Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I personally checked the indoor pool, fitness room and waffle maker in our breakfast area. All are in working order however do apologize if you... More 

Muncie, Indiana
Contributor
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 3, 2014

My husband and I decided to go to Knoxville for a few days to visit family. This hotel was close fo our family. Price was very reasonable, room was clean and area felt really safe. Breakfast was nice and adequate for our needs. Its a hotel breakfast. Lots of shopping and eating options in the area. I would definitely stay... More 

Was this review helpful? Yes
ComfortKnoxWest, Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay at our hotel while traveling through Knoxville. We love to hear from our guests as it gives us an opportunity to share feedback with our team members. Thanks again for your kind comments! Have a wonderful day and we hope to see you again in... More 

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Additional Information about Comfort Suites

Address: 811 N. Campbell Station Rd., Knoxville, TN 37932
Phone Number:
Location: United States > Tennessee > Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 85
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Also Known As:
Comfort Hotel Knoxville
Comfort Suites Knoxville
Knoxville Comfort Suites
Hotel Style:
#4 Family Hotel in Knoxville
#9 Business Hotel in Knoxville
#9 Romantic Hotel in Knoxville

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