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Courtyard by Marriott Knoxville Cedar Bluff

3.0 of 5
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216 Langley Place, Knoxville, TN 37922
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Courtyard by Marriott Knoxville Cedar Bluff
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Ranked #40 of 90 Hotels in Knoxville
A recent review
4 of 5 stars reviewed 5 days ago
SeaRay48 Nashville
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81 reviews from our community

Traveler rating
    29
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    21
    8
    9
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11
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville
Top Contributor
219 reviews 219 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Got the new outdoor firepit...very nice place to have coffee or cocktail in the afternoon or morning..room are good ..really nice courtyard..will go back..plus the dinner is nice for morning...parking is good..get a room away from interstate much better...

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed April 2, 2015

This is my fourth stay at this Marriott and I have always been happy with my experience. Close to the interstate, easy to access without any of the road noise, with friendly staff that seem to like their jobs. If you are looking for a spot to grab a bite, there is a wide range of restaurants close by, with... More 

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Pittsburgh, Pennsylvania
Contributor
18 reviews 18 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed February 25, 2015

I like to start with the positive and that is the front desk staff. They were friendly and welcoming. It took about one minute for my check in and another staff member offered to loan me their own snow scraper to scrape the snow from my rental car. The negative is that the bathroom in my room was in poor... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Guest, This was a very disappointing review of our hotel, and one that we will take very seriously. I will most certainly look into each of the points that you have made regarding the bathrooms, and will be speaking with our executive housekeeper to insure this does not happen again. We are looking forward to room renovations in the... More 

Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed February 23, 2015

I stayed at this hotel several times during job trips. The lobby is nice and modern, but the rooms are older. I stayed in three different rooms and all of them had different levels of musty smell. On my last stay the room was very musty and I decided to not stay at this hotel for the rest of my... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Guest, Thank you for your comments. We apologize for not meeting your expectations. As a rule, our housekeeping department is extremely diligent in making sure that our guest rooms are absolutely clean and fresh. I will review your comments with our executive housekeeper, and reinforce our policies regarding room cleanliness and attention to detail. Our hotel is up for... More 

Knoxville, Tennessee
1 review
1 of 5 stars Reviewed February 22, 2015

My wife and I stayed there 2/21/2015 They placed us in a room directly below a room with small children which ran wild till after midnight and was up at 5:30 AM running around the room. As a result, we were unable to get very much sleep. We will NEVER stay at a Marriott Hotel again, because if your management... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Sam, Thank you for your recent review of our property. I apologize that you experienced the noise from the room above you. We make great efforts to try and keep those issues from making their way onto our property, but we are not always successful.I will most certainly look into each of the points that you have made, and... More 

Oak Ridge, Tennessee
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

This is an "Orphans of the Storm" story. During the recent winter storm in Knoxville, a lot of us who work at the Jewelry Television Call Center in the same neighborhood as the Courtyard by Marriott, would not be able to get home. A couple of our Supervisors called some of the nearby hotels. One after another hotel either wouldn't... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Cheri, I was so happy to read such a raving review on your stay. We really appreciate your positive comments concerning our amenities, food service and staff friendliness. These are all critical components to a positive guest experience. We look forward to have you as our guest again in the near future. Miranda Valdez Assistant General Manager miranda.valdez@marriott.com More 

Nashville, Tennessee
Top Contributor
303 reviews 303 reviews
238 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed January 27, 2015

Great service, nice lobby, strong internet. No issues staying here. But vs. the Fairfield in Farragut (brand new and really nice) and other Courtyards....this one is so....1995. The rooms are....as they originally were. Whereas many Courtyards have updated, other than the first floor (gym, bistro), this one hasn't. Also, the gym needs a bike. The hotel is easy to get... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Guest, Thank you for letting us know that we are on the right track, in terms of providing a positive guest experience. We are very excited about our upcoming room renovation in 2015 and hope to have another opportunity to have you as our guest in our updated hotel. I want you to know that we truly appreciate your... More 

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed January 13, 2015

We stayed at this hotel overnight to be close to a relative in Park West Hospital. Drake was operating the front desk and was so helpful which was a blessing with the family medical emergency. He agreed to a late check out until we could determine the length of stay depending on the family member's status. When we checked out... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Guest, We really appreciate that you took the time to write a review of our property. I am sorry to hear the reason for the trip to Knoxville but happy that we could be of some assistance.The staff have worked very hard to provide the level of service that is expected, and in most cases, go above and beyond.... More 

Clinton, Tennessee
Top Contributor
61 reviews 61 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 11, 2015

We called in advance to set up an indoor pool party for our son's 9th birthday. The staff was very helpful, and had no problem with or request since we are rewards members. The suite we had was huge! So much nicer than some that we've had before, with a completely separate bedroom with a door to block out the... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Valued Guest, I would like to personally thank you for taking the time to write your comments, and to give us this positive review. Our staff are very much dedicated to providing exceptional customer service for every guest, every time. Thank you again and we look forward to seeing you soon. Miranda Valdez Assistant General Manager More 

Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

We stayed here recently on our way back from Florida and have stayed here on previous pass-throughs. The hotel was clean in the common areas and in the room. The front desk person was very helpful and accommodating. No breakfast was included with the stay but they served breakfast a la carte. This hotel is definitely on our list for... More 

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knoxvillecourtyard, Manager at Courtyard by Marriott Knoxville Cedar Bluff, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am glad that you enjoyed your stay with us, and that our staff have gone above and beyond in terms of service.Thank you again, and we look forward to serving you in the near future. Miranda Valdez Assistant General Manager More 

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