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Holiday Inn Johnson City

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101 West Springbrook Drive, Johnson City, TN 37604
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Holiday Inn Johnson City
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Holiday Inn Johnson City
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126 reviews from our community

Traveler rating
    23
    34
    25
    25
    19
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29
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32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dearborn Heights, Mi
Top Contributor
58 reviews 58 reviews
39 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 15, 2015

The hotel overall was good. The staff was friendly and breakfast was nice maybe it was a glitch but the first room I had received didn't have a working shower. I was moved to another room, which had what appeared to be mold on the ceiling. Again not the worst hotel I've stayed at but not perfect either.

Was this review helpful? Yes
Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thank you for your 3 Star Review of your stay with us. I also want you to know we have started a full renovation of the hotel. You will notice a big difference during your next visit. We hope to see you soon. More 

Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

We checked in at 9 pm after driving 7 hours. We can hear the man next door clear as day on the phone. He's not speaking loud, the walls are just thin. We called down politely asking if we could change rooms (we haven't even sat on the bed). I was continuously told no-that's not an acceptable reason for moving... More 

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Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thank you for the 3 Star Review. I do apologize that you wanted to move and the front desk clerk failed you. That issue has been addresses. Thank you again for staying with us and we all hope to be able to be of service to you again soon. More 

Abingdon, Virginia, United States
Top Contributor
239 reviews 239 reviews
35 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed here because of early appt. at VA. While checking in, we found out they had special rate for Veterans with appts. at VA Hospital. Lower our rate $20 so very pleased. Very neat and clean plus right off I-26 so not far from VA. Only disadvantage was the restaurant on Mon. night is rented out by Tri-Cities Shag Club... More 

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Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thank you for your 4 Star Review of your stay with us. We are glad we were close the VA hospital which helped with your travels. You are right that the shag club can be interesting to watch dance. They do seem to have a good time. Please plan to stay with us again next time in Johnson City. More 

Pikeville, Kentucky
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

my parents & I have a yearly tradition of coming to Bristol to see the "speedway in lights"-we've done this for 8 years but this is the first year we've stayed in this hotel. It will not be our last! Great location-only a few miles from the Johnson City Mall and many restaurants. Seems like it only took us about... More 

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Ken P, General Manager at Holiday Inn Johnson City, responded to this review

We are extremely pleased your stay went well while with us. Thanks for your 5 Star Review of that stay. We work very hard in hopes all our guest stays are pleasant. See you again, we hope. More 

Dallas
Top Contributor
75 reviews 75 reviews
23 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 5, 2014

Let me start off by saying I had 2 huge issues with this hotel hence my indecision on my rating. The fact that both were resolved in a professional way swayed my decision to rate higher. I usually stay Hilton or SPG but with a IHG promotion I took the opportunity to book Holiday Inn. Check in was smooth and... More 

Was this review helpful? Yes
Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thank you for your 5 Star Review. I also am glad the staff responded to your needs in a professional manner. You also mentioned my email to you. Please remember my offer. The staff and I hope to see you again soon. More 

Marietta, Georgia
Top Contributor
55 reviews 55 reviews
31 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed October 15, 2014

All aspects of this hotel were positive as is the normal case with IHG properties, except the front desk on my checkout. I am normally a very positive person (as you can determine from my many Tripadvisor reviews). I had two reservations: because of an event in the area, all hotels had doubled the rate (~$150) for Saturday, so I... More 

Was this review helpful? Yes 1
Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thanks for your 4 Star Review of your stay with us. We are glad you enjoyed your stay. Sorry you had a problem with the two reservations and your points. Contact me and I will take immediately care of that for you. Thank you again for your 4 Star Review. More 

Cedar Bluff, Virginia, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2014

Some of the reviews that I have read are quite surprising. I have been staying at this hotel for over a month and I have had exactly '0' problems. This is a Holiday Inn. In comparing this Holiday Inn with other hotels in the same class that I have stayed at, this facility is absolutely top notch. The staff is... More 

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Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thank you for your 5 Star reveiw. The staff and I certainly appreciate your great comments about the hotel and staff. We try very hard to make each guest stay with us a great and wonderful experience. We do hope your plans will always include us when you are in Johnson City. More 

Naples, Florida
Top Contributor
147 reviews 147 reviews
70 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed September 24, 2014

This is a very nice hotel for a family stay. I will say again, I wish Trip Advisor would allow half ratings as this hotel is a solid 3.75 and on its way to 4 stars. The staff is very friendly, the hotel is very clean and comfortable, convenient to the Tri-Cities and just off the highway. They are attached... More 

Was this review helpful? Yes 1
Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thank you so much for your 3 Star Review and for saying it was more like 3.75 Stars on the way to 4 Stars. We are delighted you enjoyed you stay and that you spoke so highly of the hotel and all it offered. The staff and I hope you return to stay with us the next time you are... More 

Morristown, Tennessee
Top Contributor
133 reviews 133 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 16, 2014

Here for EMS conference being held at the hotel for 2 days....Conference area nice..clean...no issues..staff working the area were nice...no issues there...decided after the bad storm rolled thru to just stay the night....price for room reasonable......seen evidence of recent work....or attempted work...boarder around ac unit was broke and laying in the floor...bathtub had several cracks....I have stayed in a lot... More 

Was this review helpful? Yes
Ken P, General Manager at Holiday Inn Johnson City, responded to this review

Thank you for your 4 Star review of your stay with us recently. We also enjoyed having the EMS convention for several years. We will see you next year. Again, thank you. More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 16, 2014

This past weekend we came for a "staycation" at the Holiday Inn and stayed in a suite. We live just down the road and do this often when we are just looking for something different to do. I had made reservations online and had paid extra for tickets to the comedy zone. When checking in, the boy at the front... More 

Was this review helpful? Yes
Ken P, General Manager at Holiday Inn Johnson City, responded to this review

I apologize for the situations you experienced during your stay. I would very much like to speak with you. The situation you described is not typical of this hotel or the staff. If we could speak I think you could help me greatly. I thank you for taking the time and making the comments so I would know. More 

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