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Courtyard by Marriott Johnson City

3.0 of 5 4025 Hamilton Place, Johnson City, TN 37604
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Certificate of Excellence 2014
Courtyard by Marriott Johnson City
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115 reviews from our community

Traveler rating
    51
    40
    13
    7
    4
See reviews for
26
15
12
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (115)
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    (23)
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    (29)
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    (38)
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    (25)
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Connecticut
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

If you need Web Access this is NOT the place to stay. You have to pay, please don't believe the free WiFi access. It's extremely limited to Email Only Access and SLOooooW. ALSO, after a long and exhausting trip, we expected our room to be cleaned and replenished, even called the front desk to ensure that this would happen. We... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for sharing your experience. It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures. I will... More 

Largo, Florida
Senior Contributor
41 reviews 41 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a nice room and comfortable bed! My husband and I have a terrible time with hotel beds. We usually suffer terrible pain and discomfort from mattresses that are too firm or lack proper support. Not here! OMG - the bed was so comfortable that I woke with no pain on any of the four mornings we were there. It... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for your review. We are delighted you enjoyed the bedding and all the other kind comments. We look forward to seeing you back soon. More 

Littleton, Colorado
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Walls are very thin, can here next door and those above you can sound like a herd of elephants waking. The food is good, once served. Took over 10 minutes for coffee, had to remind the people I ordered a cup, just stood there as they helped others. Also, the bathroom I had still had a used bar of soap... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for sharing your experience. I apologize for the service. Your comments will be used as a coaching opportunity with the associates as we stride every day to exceed the guest expectation. More 

Colorado
Contributor
17 reviews 17 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 17, 2015

We were attending a family wedding and our flight was cancelled in Chicago. We called the hotel at 9:00 pm and they assured us they would not charge us for the first night of our reservation! Frankly, we were shocked, but delighted. When we arrived the next day, we found a large and comfortable room. After the wedding, the bartender,... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

I am delighted you're group had a great weekend. Please come back to visit if you are ever back in Johnson City! Warm Regards, More 

Cleveland, Ohio
Top Contributor
67 reviews 67 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 18, 2014 via mobile

This hotel is still fairly new in the sense of remodel. The rooms are okay and clean. I just think they could do better with the food available. Limited options if you want to stay in. Great staff still!

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

We are very happy you enjoyed your stay. Look forward to seeing you back soon! More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 12, 2014

This Marriott Courtyard lived up to expectations. Staff was helpful, room was clean and spacious. Everything in room worked as it should. Bed was comfortable. Need I say more. I would book this room again.

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for your kind review. I am happy we met your expectations. Please stop by again when you are in the area. Safe travels! More 

Lebanon, Tennessee, United States
1 review
5 of 5 stars Reviewed December 11, 2014

I check in and usually get no smile or minimal - NOT HERE! The lady looked up - direct eye contact and said, 'Welcome and I apologize for the delay.' She was taking care of the person in front of me - shouldn't I expect that? But she was apologizing... friendly, smile and genuinely cared. My room was exactly as... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for your kind review. The associates and I are delighted you enjoyed your stay. We all look forward to seeing you back soon! More 

Maryville, Tennessee
1 review
1 of 5 stars Reviewed December 4, 2014

Upon arrival the entrance and room 109 were clean and pleasing. However, a continuous rattling began which came and went all night...we were next to the mechanical room!!! Call to front desk revealed this to us-we declined an offer to move since it was late and we thought we could nod off. Then, the person above us "rolled" in and... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

While we pride ourselves in great customer service, I apologize for following short on your visit. Steps are being taken to address your concerns so future guests do not have the same issues. We would like to be of service again when you return to the area. Regards, More 

Nashville, Tennessee
Top Contributor
52 reviews 52 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 3, 2014

This is a perfect Courtyard Marriott. It is new, clean and close to so much. It is about a mile from the main interstate (but far away so no noise), and there are many restaurants of a little of everything within a quick little walk. The service is always friendly when I go as well.

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for sharing your experience. I am delighted you enjoyed your stay, please come back soon! More 

Chicago, Illinois
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 2, 2014

Hotel seems to be new, has a pleasant decor and a nice lobby. Did not eat at the bar but ordered a scone and cup of coffee one morning, which took the young lady behind the counter a while to serve because she was so distracted talking about her personal life with another guest (we were the only 2 people... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for taking the time to share your experience. I have coached the young lady at breakfast to ensure she is providing service in a timely manner for all our guests. We look forward to seeing you back in the beautiful Tri-Cities soon. Regards, More 

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Additional Information about Courtyard by Marriott Johnson City

Address: 4025 Hamilton Place, Johnson City, TN 37604
Location: United States > Tennessee > Johnson City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Johnson City 3*
Number of rooms: 90
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Also Known As:
Courtyard By Marriott Johnson City Hotel Johnson City
Hotel Style:
#7 Business Hotel in Johnson City

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