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Courtyard by Marriott Johnson City

3.0 of 5 4025 Hamilton Place, Johnson City, TN 37604
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Certificate of Excellence 2014
Courtyard by Marriott Johnson City
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Courtyard by Marriott Johnson City
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111 reviews from our community

Traveler rating
    49
    40
    12
    7
    3
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26
13
12
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Top Contributor
67 reviews 67 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is still fairly new in the sense of remodel. The rooms are okay and clean. I just think they could do better with the food available. Limited options if you want to stay in. Great staff still!

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

We are very happy you enjoyed your stay. Look forward to seeing you back soon! More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This Marriott Courtyard lived up to expectations. Staff was helpful, room was clean and spacious. Everything in room worked as it should. Bed was comfortable. Need I say more. I would book this room again.

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for your kind review. I am happy we met your expectations. Please stop by again when you are in the area. Safe travels! More 

Lebanon, Tennessee, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I check in and usually get no smile or minimal - NOT HERE! The lady looked up - direct eye contact and said, 'Welcome and I apologize for the delay.' She was taking care of the person in front of me - shouldn't I expect that? But she was apologizing... friendly, smile and genuinely cared. My room was exactly as... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for your kind review. The associates and I are delighted you enjoyed your stay. We all look forward to seeing you back soon! More 

Maryville, Tennessee
1 review
1 of 5 stars Reviewed 3 weeks ago

Upon arrival the entrance and room 109 were clean and pleasing. However, a continuous rattling began which came and went all night...we were next to the mechanical room!!! Call to front desk revealed this to us-we declined an offer to move since it was late and we thought we could nod off. Then, the person above us "rolled" in and... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

While we pride ourselves in great customer service, I apologize for following short on your visit. Steps are being taken to address your concerns so future guests do not have the same issues. We would like to be of service again when you return to the area. Regards, More 

Nashville, Tennessee
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a perfect Courtyard Marriott. It is new, clean and close to so much. It is about a mile from the main interstate (but far away so no noise), and there are many restaurants of a little of everything within a quick little walk. The service is always friendly when I go as well.

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for sharing your experience. I am delighted you enjoyed your stay, please come back soon! More 

Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel seems to be new, has a pleasant decor and a nice lobby. Did not eat at the bar but ordered a scone and cup of coffee one morning, which took the young lady behind the counter a while to serve because she was so distracted talking about her personal life with another guest (we were the only 2 people... More 

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CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for taking the time to share your experience. I have coached the young lady at breakfast to ensure she is providing service in a timely manner for all our guests. We look forward to seeing you back in the beautiful Tri-Cities soon. Regards, More 

Cookeville, Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at the Johnson City Courtyard by Marriott for the last six years. Naturally there have been staffing changes and people we met and got to know have moved on and been replaced by others. Somehow, the general manager must be exceptional to always find and hire wonderful staff. I should probably wait and get everyone's name before... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for your wonderful review. The associates and I are very dedicated to customer satisfaction; I am delighted it showed during your stay. We look forward to seeing you again real soon. Warm Regards, More 

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved our stay here as we journeyed south. The check in was flawless and she was just so friendly. As usual, our room was spot on, as we expect from this chain. The pool was a great way to relax and cool off on a very hot afternoon!!

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CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for staying with us and the nice words about the front desk! We look forward to seeing you again soon. Regards, More 

Atlanta, Georgia
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is in the middle of a lot of construction in the area, so maybe that is what skewed my thinking. But, I was certain it was brand new. Everything was exceptionally well maintained/spotless. So, I was blown away when I just saw the earliest review was from 2009 when it actually was brand new. If all Courtyards were... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for the kind words. We look forward to seeing you again soon! More 

Greenville, South Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 18, 2014

I have now been staying at this hotel almost weekly for 1.5 years. I am also a "Platinum for Life", so I have stayed in a few Marriott's over the years. The reason I continue to come back to this hotel is due to the front line employees charged with taking care of the guests are exceptional without exception. They... More 

Was this review helpful? Yes
CYJCGM, General Manager at Courtyard by Marriott Johnson City, responded to this review

Thank you for your review. We do stride every day to make an exceptional stay for our guest. I will share your comments during our next monthly associate celebration. We look forward to serving you for years to come! Regards, More 

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Additional Information about Courtyard by Marriott Johnson City

Address: 4025 Hamilton Place, Johnson City, TN 37604
Location: United States > Tennessee > Johnson City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Johnson City 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Courtyard By Marriott Johnson City Hotel Johnson City
Hotel Style:
#5 Business Hotel in Johnson City

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