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Comfort Suites

2.5 of 5
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3118 Browns Mill Road, Johnson City, TN 37604
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Ranked #8 of 20 Hotels in Johnson City
A recent review
3 of 5 stars Reviewed October 17, 2013
Mrngmdo Manor, Pennsylvania
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67 reviews from our community

Traveler rating
    29
    25
    8
    3
    2
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24
12
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites
See the most recent reviews
Manor, Pennsylvania
Top Contributor
67 reviews 67 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 17, 2013

The room was dated, though seemed to be clean. The bathroom was dark, there was only one light bulb in the fixture. The shower curtain rod was bent down in the middle so the shower curtain constantly slid to the center, yes the floor got flooded. The windows were so dirty on the outside you literally couldn't see out of... More 

Was this review helpful? Yes 1
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thank you for staying with us. I am sorry we did not meet you expectations. I will address your concerns and remedy them. Please don't shy away for your future travels. More 

Greer, South Carolina
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 8, 2013

Our stay was very nice at this comfort suites. The place was clean, the staff extremely friendly, and the location was convenient. The reason for four stars is a few little things that make a place special. First, it is older, and a few things could be updated. (like carpet and sinks in the rooms). Second, the breakfast was okay,... More 

Was this review helpful? Yes 1
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thanks so much for choosing us! I will see what we can do to make things last a little longer in the evening. More 

Myrtle Beach, South Carolina
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 24, 2013

Very nice rooms and accommodations! Staff could have been a little nicer, but I try to think they may have had a bad day or ready to get off work!! The breakfast was just what we needed and appreciated the lady that helped me with my children :-) We will return when visiting our family again!

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GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thanks so much and I am glad you enjoyed your stay. Of course I do not accept any of my staff being anything less than accommodating and friendly as our motto is your home away from home! I will address this matter and ensure that is done not happen again. More 

Maryville, Tennessee
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 10, 2013

We have stayed at this Comfort Suites ever since it opened many years ago, and we have had a pleasant stay every time. There is a lot more room than you find in newer Comfort Suites, and every thing works! The place is nice and clean, the staff helpful, and a good breakfast to boot.

Was this review helpful? Yes 1
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thanks so much for being loyal we appreciate you! More 

Colonial Heights, Tennessee
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 1, 2013

Nice clean large rooms. They are true suites. Business and family travel friendly. Close to the interstate and most shopping and restaurants. The rooms have a feel of a small apartment. You have anything you need in the room and the staff will get you anything else. Plenty of towels and blankets in the room. I've paid more money at... More 

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GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We aim to please our guests as this is your home away from home! See you next time! More 

Franklin, Tennessee
Contributor
11 reviews 11 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 28, 2013 via mobile

This was a last minute reservation as we decided to start our trip a day early. I picked this hotel because I've traveled on business in this area and it's in a familiar place. Not many can accommodate a family of five at the last minute. I LOVE the size of the room.. We weren't all on top of each... More 

Was this review helpful? Yes 2
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thanks so much for your kind words, we appreciate the opportunity to accommodate you and look forward to having you again in the future. More 

Lake Charles, Louisiana
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 16, 2013

This was a very nice Comfort Suites. In fact we stayed there coming and going to Va. They had a very pretty breakfast area, with a fire place. They had the tipical breakfast. The motel was clean and the employees were friendly. The first night to stayed (on our way to Va.) we ate at Logans which was behind the... More 

Was this review helpful? Yes 2
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

We are very glad you enjoyed your visit and glad we were able to accommodate your needs! Happy traveling! More 

Phoenix
Top Contributor
321 reviews 321 reviews
152 hotel reviews
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed March 1, 2013

Not sure how anyone could complain about this location ...unless they are expecting a HIlton, but for those of us who travel full-time in our jobs and expect a CLEAN, comfortable stay for a reasonable price, you can't go wrong at this location. Choice brands are not usually our first choice, but this one was close enough to our project... More 

Was this review helpful? Yes 2
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thank you for your review and we are certainly glad that you enjoyed your stay. We try to make all our guests feel at home. More 

St. Petersburg, Florida
Top Contributor
194 reviews 194 reviews
44 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed December 13, 2012

This was not a good experience. I stayed there for 3 nights. The "walls are thin" does not describe this well enough. The neighbors ("weekend warriors") used the room next to us as a social room. We heard everything they said all night long. The breakfast was the exact same for all 3 days. The lady in charge complained that... More 

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GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

I am very sorry to hear that you were so unhappy with your recent stay. Of course we have the commitment to your satisfaction policy and would have been more than happy to move you to another room and / or address the loud guests that were next door had you let us know. Please in the future if you... More 

Venice, Florida
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 22, 2012

Stayed for two nights due to business in the area in November 2012. We were VERY PLEASED with the spacious, clean and comfortable room. The staff was very pleasant and helpful. The site is near shopping malls, restaurants and downtown. The hotel was very well managed and perfectly suited to our needs. We would definitely stay at this hotel in... More 

Was this review helpful? Yes 2
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thank you so much for your kind words. We strive to ensure every guest has a pleasant enjoyable experience here. Looking forward to having you again in the future! Happy Holidays! More 

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