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Comfort Suites

2.5 of 5
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3118 Browns Mill Road, Johnson City, TN 37604
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Comfort Suites
Best prices for: 1 room 1 guest
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Ranked #8 of 20 Hotels in Johnson City
A recent review
5 of 5 stars reviewed 3 weeks ago
Carol M Elkins, West Virginia
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69 Reviews from our TripAdvisor Community

Traveler rating
    31
    25
    8
    3
    2
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25
13
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (69)
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    (18)
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Elkins, West Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just spent 3 nights at this hotel. Room was very clean and had great amenities. Breakfast is free and Maria in dining area was exceptional. Extremely helpful and even gave hugs if you wanted one. Her attitude and personality are exceptional. Emma, the GM, was very helpful with suggestions about restaurants in the area. Good price and great service. I... More 

Was this review helpful? Yes 1
Ella B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our survey. It is very motivating to all of us to receive a a great review. I have shared your compliment with Maria and Emma. Your business is greatly appreciated and we look forward to seeing you again when your travels bring you back to the area.. Ella Bowen General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed there last week. The check in was great. I gentleman name Brad checked me in. I also had questions that evening. Phillip the gentleman working that evening was also great! Maria in breakfast was also helpful! The beds are very comfortable! I will gladly stay here again!!!

Was this review helpful? Yes
Ella B, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our survey. Your scores and compliments to Brad, Phillip and Maria were happily received and I have shared them with each. We appreciate your choosing Comfort Suites Johnson City and look forward to seeing you when your travels bring you back to the area. Ella Bowen General Manager More 

Orlando, Florida
Top Contributor
54 reviews 54 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 22, 2015

Although the hotel has planned room renovation, my suite was perfect in every way, really, perfect. There are plenty of available electrical outlets, the suite is large, EVERYTHING was in good functioning order and clean, refrigerator microwave coffeemaker flatscreen TV free TV channels remote control which worked easily, a variety of pillows, sitting area, a safe, closet space. Ryan, the... More 

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Carefree, Az
Top Contributor
69 reviews 69 reviews
61 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 31, 2015

The desk clerk was very friendly. We got so involved in chit chat that she forgot to give us our key and then wasn't at the desk when we returned. The location is OK with a Logans Steakhouse next door. The hot breakfast was satisfactory with powdered eggs and link sausage. The room was a standard suite with a good... More 

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Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 4, 2015

we wanted something that was close to a little of ever thing & this one was just off the hi way easy to get off & on the room was very clean & the room rate was not bad at all would stay there again !!

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Hermitage, Tennessee
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2015

Over the past several years, I have stayed at Choice Hotels almost exclusively when on business, and at this property many times. Now that I am retired, I have stayed here a couple of times and I must say that this is one of, if not the best, Choice Hotels property I have found. From the front desk personnel, to... More 

Was this review helpful? Yes 1
Nashville,TN
Top Contributor
62 reviews 62 reviews
11 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed December 22, 2014

The hotel room, lobby and grounds were clean and well kept. The front desk staff were very courteous. There is a Logan's Roadhouse right next door (food and service were great there). I stayed here two nights on business. My only complaint was a staff member at breakfast. I travel a good deal on business and generally stay at Comfort... More 

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Virginia
Top Contributor
77 reviews 77 reviews
47 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed December 1, 2014

At this property, we were greeted by friendly staff every time we walked through the door. The breakfast staff kept the area clean and well stocked. They were always out to make sure we had everything we needed. The room was very large and had a nice fridge/microwave area. The downside was the bathroom needed a serious overhaul. The lighting... More 

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GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thank you for staying with us! I am very happy to hear that my staff was friendly and accommodating. There should be some updates coming in the not so distant future so stay tuned! More 

Tullahoma, Tennessee
Top Contributor
116 reviews 116 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 9, 2014

We had a late check in and they were waiting for us. After check in we got to our room, which was very spacious, the people next door were arguing very loudly. We called down to the desk and shortly after the arguing stopped. They were great in taking care of the situation. The beds are very comfortable and it... More 

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GeneralManagerTN264, Director of Sales at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Shane Christian... More 

37616
Top Contributor
55 reviews 55 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 18, 2014

I believe that after the August, 2014 race at Bristol, management should close the hotel for a week to do a completely clean up. The carpeting in my room had multiple stains. The bathroom had mold on the ceiling and dirt along the walls and floors. The shower head was also loose. This hotel deserves a good ole GI clean... More 

Was this review helpful? Yes 1
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review

Thank you for choosing us, we indeed have a deep cleaning schedule that we adhere too and are sorry if we did need not meet your needs this time of the year. We hope that you will allow us to accommodate you again. More 

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