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All 27 Jackson hotels

Econo Lodge Inn & Suites

2.0 of 5 Motel   |   1890 Hwy 45 By-Pass, Jackson, TN 38305 (Formerly GuestHouse Inn Jackson)
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Ranked #17 of 27 Hotels in Jackson
A recent review
3 of 5 stars reviewed 4 weeks ago
BigTom12 Rome, Georgia
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43 reviews from our community

Traveler rating
    10
    12
    3
    9
    9
See reviews for
12
11
7
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Rome, Georgia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room was fine but it was a very cold day and the room was very cold. It took hours to get a temperature you could be comfortable in. When we checked in the rudest desk clerk I have ever seen was on duty. She was past being rude. The most defensive unagreeable one I have ever encountered . We... More 

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Johnson City
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2014

I've noted some reviews that were less than flattering about the staff and the hotel. Our experience was very good. The staff was extremely friendly and accommodating to our requests. The young lady at the desk did explain that the hotel had recently had undergone a management change which could account for others' bad experiences. The room we had was... More 

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Kal H, General Manager at Econo Lodge Inn & Suites, responded to this review

Thank you for taking the time to share about your experience with us. I appreciate your feedback and truly value your comments. Please visit us again soon. More 

San Jose, Costa Rica
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 10, 2014

December 8th 2014 while on my way to Kentucky I stayed the night in Jackson TN at Econo lodge. The location was very good and just off the interstate with many restaurants in the area. I am a Gold member of Choice hotels and have grown used to great service and clean and comfortable hotels even in the economy hotels... More 

Was this review helpful? Yes 1
Kal H, Manager at Econo Lodge Inn & Suites, responded to this review

I sincerely apologize for the service you received during your stay. I value you your loyalty in being a Choice Member. Please know that correct measures have be taking to avoid this kind of behavior in the future. Thank you for taking the time to give me valuable feedback. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 14, 2014

My husband and I reserved a king size room for 11/9 & 11/10. I was anticipating having eye surgery on 11/10 with a f/up appointment on 11/11. Due to unforeseen conflicts my surgery was rescheduled for 11/11 in Memphis. We raced to the hotel to check out in hopes we could get a refund for 11/10. Instead Esa, the front... More 

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memphis
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2014

I really enjoyed my stay at this establishment. I was impressed about the comfort and feeling safe in this environment.The night clerk advise me all rooms has been refurbish. Updated furniture and television.The only complaint was sofa. l will visit again.

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Shippensburg
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 4, 2014

Nice clean room bed comfortable breakfast was nice. My grandson enjoyed the pool quiet and safe which is important to me. Staff very friendly it was a nice stay for overnight great price and will put this on my list for the next trip.

Was this review helpful? Yes 3
Meadows Of Dan
Top Contributor
112 reviews 112 reviews
108 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 10, 2014

I appreciate a clean room, and mine was, as was the bathroom.Clean sheets and towels. Comfortable bed. Everything worked good - tv, ac, lights. Staff was nice and the rates were good. Food nearby and truck/bus parking. Parking lot area where I parked was well-lit. No complaints at all and I would stay here again if in the area.

Was this review helpful? Yes 5
Fairland, Oklahoma
Top Contributor
93 reviews 93 reviews
36 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed July 9, 2014

This hotel was clean tvs didn't work they had to come at almost 10 to fix them took them almost an hr by then we were do tired and just went to bed. We did not feel safe here no parking people running around all hours of the night literally. Cops driving thru the parking lot people running it was... More 

Was this review helpful? Yes 1
Kal H, Manager at Econo Lodge Inn & Suites, responded to this review

Thank You for taking the time to give us feedback. Your time and opinions are important for us to make appropriate changes. Thank you, Kal. More 

Surprise, Arizona
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 29, 2014

This hotel was recently renovated. The carpet was nice; the bedspread was ugly. There was hair in the tub. The safe didn't work, the wi-fi didn't work & the t.v. remote didn't work. I told the desk clerk when I checked out. She didn't seem to really care. She said the safe doesn't belong to them. They worked in all... More 

Was this review helpful? Yes
Kal H, Manager at Econo Lodge Inn & Suites, responded to this review

Let me start by apologizing for providing you an unacceptable service. We take great pride in what we do and that is to make each guest's stay at our Inn comfortable. I assure you that we value your feedback and have taken care of all and any issues mentioned above. Please give us a chance to provide you excellent service... More 

Tulsa, Oklahoma
Contributor
17 reviews 17 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 28, 2014

I just came upon Econo Lodge needing a place to rest on a very long trip. Wasn't sure what to expect. This place has been remodeled it seems. My room was in the back on the second floor non-smoking. I was really surprised with the room, nice comfortable beds, clean, good shower, large flat screen tv. Superb wi-fi reception. I... More 

Was this review helpful? Yes 4
Kal H, Manager at Econo Lodge Inn & Suites, responded to this review

Thank you so much taking the time to give us feedback. We hope to be able to provide a better stay during your next visit. Thank you, More 

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Additional Information about Econo Lodge Inn & Suites

Address: 1890 Hwy 45 By-Pass, Jackson, TN 38305 (Formerly GuestHouse Inn Jackson)
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Inn & Suites 2*
Number of rooms: 89
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Also Known As:
Supertel Hotel Jackson

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