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Hampton Inn & Suites Jackson

Certificate of Excellence
2.5 of 5
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150 Campbell Oaks Drive, Jackson, TN 38305
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Hampton Inn & Suites Jackson
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Ranked #1 of 28 Hotels in Jackson
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Carolyn M North Lawrence, United States
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409 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • Any
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  • All months
    (409)
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North Lawrence, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We always have a great experience. I was only disappointed with the use of my AAA discount. Said they could only have so many discounts. The breakfasts are great and have a good variety. My only concern is having pets in my room before me.

Review collected in partnership with Hampton

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Denver, NC
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Making a drive from West Coast to East Coast we found this hotel to be busy but quiet. We had the top floor which was nice as no one can stomp over our heads. The room had plenty of space for 3 adults. The King size bed was very tall and comfortable. The room and bathroom did appear that it... More 

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dallas texas
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We chose this hotel as we were traveling through Tenn. The property is very nice and the staff was very friendly . The location is a typical Hampton Inn. This is a pet friendly hotel and unfortunately I received several flea bites at the location. Not sure where I was bitten whether in the room or common area. In the... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Top Contributor
120 reviews 120 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The staff here are great! Taylor, April and Tonie were excellent! The property is very nice and convenient to everything. Rooms are nice and very clean. Tonie did a fabulous job with breakfast. I highly recommend this hotel.

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Hebron, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I have been guests at this hotel many times. It started with our yearly trips for the Freed Hardeman Lectureships, and more recently for college visits and registration for our daughter. The rooms are always clean, the staff is always friendly and accommodating. Miss Tonie, who is the morning breakfast hostess is the star for this hotel!!... More 

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Oxford, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel. We will go there again if we are traveling in the area. Away from the populated area but not too far from where we needed to go. Easy to find. Friendly staff. Nice lay out. Easy to get in to and out of.

Review collected in partnership with Hampton

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Dallas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Night desk clerk refused to get us hot water for tea. Morning desk clerk refused to give me a copy of my receipt. I asked 3 times and when I finally raised my voice and said I wasn't leaving with out did she print one. The new cancellation policy is not very customer friendly and the internet speed is awful.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Robert M, General Manager at Hampton Inn & Suites Jackson, responded to this review

Greetings Phdover! Our sincerest apologies for the service you experienced during your stay with us here at Hampton Inn & Suites Jackson. It is our culture at Hampton Inn Jackson to provide you with highest level of customer service and to ensure that you were completely satisfied with your stay. Phdover, because of your valuable feedback, our entire staff has... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights while at a client and the manager, Taylor, was very helpful with everything I needed upon arrival. Dry cleaning actually arrived same day as well. The place was just renovated so it was a great new look to it and the lobby and hallways looked great.

Was this review helpful? Yes 2
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Jim B, I would like to start by thanking you for taking time out of your day, to give us such great feedback! We always like to hear about how we have been doing. It brings me joy to know that we provided you with an fantastic stay! Should you ever be in the area again, don't hesitate to give... More 

Alexandria,la
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were on the road and called to see if they had a room for the night. Not only did we get a great room and a good nights rest the desk personal was wonderful. They were all so attentive and extra polite. Warm cookies greater U.S. And a great breakfast in the morning. I will stay here every time... More 

Was this review helpful? Yes 1
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Annie W, We at the Hampton sincerely appreciate you for leaving this outstanding review. We truly strive to make sure everyone has a flawless stay and I am happy to hear that you had just that. The entire staff loves to hear positive stays that our guests have! If you are ever in the area again, just let us know!... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Modern, new upscale facility; cordial and helpful staff. You can always count on Hampton for product-consistency; but, this facility was above their already high-standard of operation. Exceptional in everyway! I will stay their next time I pass through there in a few weeks.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

raymondf260, Thank you so much for this amazing review! I speak for everyone when I say we are grateful for your kind words! We try to exceed everyone's expectations and I am glad that we were able to do that for you! Thank you so much for your loyalty and we will see you shortly! Have an outstanding day! Taylor... More 

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