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All 27 Jackson hotels

Hampton Inn & Suites Jackson

2.5 of 5 Hotel   |   150 Campbell Oaks Drive, Jackson, TN 38305
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89%
Ranked #1 of 27 Hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Jasmine M
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294 reviews from our community

Traveler rating
    217
    45
    26
    5
    1
See reviews for
111
72
16
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
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English first
1 review
5 of 5 stars Reviewed 4 days ago NEW

I really enjoyed my time staying here during my business trip. The staff was friendly and the location was amazing! I especially loved how friendly the assistant manager Chris was. He made sure everything was to my liking and I appreciated his personality and knowledge of the area!

Was this review helpful? Yes
Miami, Florida
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Impressed! Very clean, nicely decorated, friendly staff. Convenient location from the highway. Towels a little coarse but no other complaints! Didn't partake of the breakfast buffet but it looked good. Great stay. Great value. Would definitely recommend.

Was this review helpful? Yes 2
Michael L, Manager at Hampton Inn & Suites Jackson, responded to this review

JAG3333, Thank you for taking the time to review our hotel. Your positive feedback has been shared with our entire staff. Please feel free to contact us if there is anything we may assist you with in the future. Michael Langley Guest Service Manager More

San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for one night on July 5. We had a King size room with a sleeper sofa and upon arrival we found there were no sheets for the sleeper. I left the rest of the family unloading bags and went down to the front desk. The man at the desk told me there were sheets and... More

Was this review helpful? Yes
Michael L, Manager at Hampton Inn & Suites Jackson, responded to this review

1991mak, Thank you for taking time to review our hotel. I would like to apologize for the way you were treated when asking for blankets, pillows, and sheets. This is not the level of service we provide and the issue has been addressed with our staff as well as our management team to ensure this issue does not occur again.... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent customer service by guest services mgr (evening) who made me feel like an old friend who'd just arrived home after a very long trip...last room available was "smoking" room so, he discounted the rate so I'd stay...

Review collected in partnership with Hampton

Was this review helpful? Yes
Michael L, Manager at Hampton Inn & Suites Jackson, responded to this review

278agustind, Thank you for the excellent review of our hotel!! It was my pleasure to accommodate you the night of your stay. I always try to treat our guests as old friends but with a guest like you, it was easier than usual. It was an absolute pleasure dealing with you and if there is anything I may assist you... More

1 review
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel multiple times in the past because it felt cleaner than most in the area. However, during my most recent stay, I found a roach-like insect in my bed. I alerted the staff, who assured me that they would clean my room. However, the next night I found another similar bug. I called HHonors and... More

Was this review helpful? Yes
Jennifer F, General Manager at Hampton Inn & Suites Jackson, responded to this review

Ronald R. - I wanted to apologize profusely for your experience while you were here. I also wanted to apologize for the lack of communication on our part or I would have contacted you much sooner to discuss. Neither the presence of the insects nor the follow through are what we expect and demand at this hotel and I am... More

NJ
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent two nights at this hotel while visiting friends in the area. The hotel was a little run down. Front desk staff was efficient but not warm or friendly. The real standouts at this hotel were the support staff. Toni who worked as the breakfast host was a real standout. She was warm, friendly, and helpful. She made a... More

Was this review helpful? Yes
Michael L, Manager at Hampton Inn & Suites Jackson, responded to this review

Greetings bjanddagirlz, Thank you for taking the time to review our property. I would like to apologize about the front desk not being warm and inviting. This is not the level of service we expect out of our front desk staff and this issue has been addressed. I am pleased that Tonie and Wayne were able to provide the type... More

Weatherford, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay in this clean, well-appointed hotel. The suite was immaculate, the bed comfortable and the breakfast was excellent. To top it off, the staff was very friendly, recommending local restaurants.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michael L, Manager at Hampton Inn & Suites Jackson, responded to this review

William F, Thank you for taking the time to leave such an excellent review of our property. I am always pleased when we are able to provide our guests with great guest service and a problem free stay. Please feel free to contact me if there is anything we may assist you with in the future. Michael Langley Guest Service... More

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked this hotel for one night stay as a layover on a long drive through Tennessee based on trip adviser reviews. Upon arrival we passed a brand new Holiday inn Express 5 minutes away and thought it looked very nice, but knew that the Hampton Inn was #1 on Trip Adviser and should be great. When arriving to the... More

Was this review helpful? Yes
Jennifer F, General Manager at Hampton Inn & Suites Jackson, responded to this review

Dear Slamdunkin34 - I am completely dismayed by your experience with us and I apologize profusely. I can honestly say that this is the first time that I have ever heard of an experience or read comments like this regarding a guest's stay at our hotel and am at a loss for words. I can assure you that nothing about... More

Clarksville, Tennessee
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This is the second time that I have stayed in this particular Hampton Inn. Both times were exceptional! Friendly and helpful staff, good breakfast, beautiful lobby and breakfast area, clean room and wonderful bed! Check in and check out were carried out with smiles, efficiency and speed.

Review collected in partnership with Hampton

Was this review helpful? Yes
Michael L, Manager at Hampton Inn & Suites Jackson, responded to this review

Greetings Jim W, Thank you for the stellar review of our property! Your kind words have been shared with the entire staff. It always pleases me when we are able to provide excellent service to our guests and I am happy we were able to accommodate you and your wife. Please feel free to contact me if there is anything... More

Nashville, Tennessee
Contributor
17 reviews 17 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 14, 2014

I stayed at this property in July 2014 for business. I booked two rooms (one for my boss as well) during the booking process, because every hotel in the area was seemingly booking up quickly. The nightly rate was $189.00 which seemed pretty steep to me, for being a Hampton Inn in Jackson, TN. It should be noted the hotel... More

Was this review helpful? Yes
Michael L, Manager at Hampton Inn & Suites Jackson, responded to this review

Trot27, Thank you for taking the time to review our property. I appreciate your kind words about our guest service and the overall appearance of our hotel. Please feel free to contact me if there is anything I may assist you with in the future. Michael Langley Guest Service Manager More

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Additional Information about Hampton Inn & Suites Jackson

Address: 150 Campbell Oaks Drive, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Jackson 2.5*
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Also Known As:
Hampton Inn And Suites Jackson
Hampton Inn & Suites Jackson Hotel Jackson
Hampton Inn Jackson
Jackson Hampton Inn

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