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Hampton Inn & Suites Jackson

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150 Campbell Oaks Drive, Jackson, TN 38305
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Hampton Inn & Suites Jackson
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437 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (437)
  • Mar-May only
    (113)
  • Jun-Aug only
    (155)
  • Sep-Nov only
    (80)
  • Dec-Feb only
    (89)
All months
Level Contributor
88 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

2nd stay here. Nice Hampton, but the phone in the room was dead. Walked to the desk told them. Never heard anymore about it. It was not fixed during our stay. The room refrigerator did not cool so waters were warm. The usual Hampton breakfast was not as robust as usual.

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Louisville, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

We had an extended stay of 10 days. April and another gentleman at the desk were especially kind, very helpful & friendly. Excellent beds and clean hotel. Tonie took great care of the breakfast crowd.

Was this review helpful? Yes
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Carol050506JE, Thank you so much for taking the time to leave this wonderful review! I am excited that you were able to enjoy every second of your stay from Check-in to Check-out. April is a wonderful person. She can put a smile on anyone's face and loves what she does. Tonie is fantastic as well. She loves making an impact... More 

United States
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is new and modern. Our room (# 424) was huge and had a very big closet and a large seating area as well as a big bathroom. It would be a great room to stay in for a few days but we only stayed one night as we were traveling cross country. The breakfast was very nice with... More 

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Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Garfieldgal, This is great! Thank you so much for leaving this awesome review! I am so glad had such an excellent stay! Our housekeeping team does such a fantastic job on every single room. They all enjoy what they do and are great at it as well. Again, thank you so much for this review. It really means a lot... More 

winchester, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay, great value that includes breakfast. Hotel staff went out of their way to make sure your experience was fabulous! Breakfast buffet is outstanding compared to others I've been to, and the hotel is exceptionally clean. Beds are the great Hampton beds you expect, so you get a good night's sleep. Great location, you don't have to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Lisa K, Thank you so much for this perfect review! Stays like yours are the perfect example of how we want all of our guest stays to be. Our breakfast staff does a tremendous job! They take ownership of everything they do and most of all, love people! I am glad you were able to sleep well with the Hampton... More 

Jackson, TN, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was helpful and very friendly. The desk staff were very personable and ready to help with any request. I have stayed there twice now in the last two years. Everything seemed clean. The pool needed to have a net nearby to scoop out leaves and such.

Review collected in partnership with Hampton

Was this review helpful? Yes
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Katherine W, We greatly appreciate you taking time out of your day to leave us this amazing review! I am glad that you were able to experience great service and clean rooms both of the times you have stayed with us. I do apologize about the pool having leaves in it. We will make sure we keep a closer eye... More 

Fayetteville, Arkansas
1 review
5 of 5 stars Reviewed 3 weeks ago

Hampton is a great product but with her infectious smile and laugh - April takes this Hampton Inn up above the expected. I am certain she is on her way to the management role for the Hampton product. Thank you for making my stay a great experience even though my travel was due to a family tragedy. This will be... More 

Was this review helpful? Yes
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Kym H, I would like to thank you for taking the time out of your day to leave this wonderful review! I am glad that we were able to brighten your day even with the tough time you and your family are facing. We wish you and your family our condolences, and just know if there is anything we can... More 

Carrollton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel rivaled the best four star hotels I have stayed in by the service we received. The service by the staff was unparalleled. When I needed a safety pin, I was brought four to the room within a minute. The room was very nice and had all the amenities we needed. Extremely clean and quiet. The beds are amazing!

Review collected in partnership with Hampton

Was this review helpful? Yes
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Susan A, This is fantastic! Thank you so much! I speak for everyone when I say that we are ecstatic about your review. We emphasis excellent customer service to every employee and I am so glad it showed! Its great that you were able to also enjoy the clean rooms, as well as the quietness. If you are ever in... More 

Rockford, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was very clean and the rooms were very luxurious. Maid service was wonderful and staff even friendlier. But if your family is looking for a nice pool i wouldnt be looking there. It is very small and had alot of leaves and bugs around. But hey! Its TN its buggy

Was this review helpful? Yes
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

ThatReviewGuyCork, Thank you so much for leaving this wonderful review! I am so glad you had a wonderful time here in Jackson! Our Number 1 focus is Excellent Customer service, and I am thrilled that you were able to experience that! I do apologize about the pool! Seeing as it is an outdoor pool, we do have to fight with... More 

California
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is great. There was an electrical problem with our room and the staff needed to enter a couple times. They apologized for the inconvenience and provided me a lot of Hilton Honors points as a consolation. The hotel was great otherwise. Staff was great, the room was very clean, the beds were comfy as always and the breakfast... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Robert M, General Manager at Hampton Inn & Suites Jackson, responded to this review

bbhottie, Thank you for taking the time to leave us this review. I am terribly sorry for the inconvenience of our engineer coming to your room and am extremely grateful for your assistance in resolving the electrical issue. I am glad that once this was resolved you had a pleasant and restful stay. Thank you again for your understanding and... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Cheerful and helpful staff. Clean and comfortable room. We stay in Hampton Inns as much as possible on road trips. This particular Inn was a real pleasure. Couldn't have asked for anything to be better than it was. Will be sure to stay again when next we are in the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
Taylor V, Manager at Hampton Inn & Suites Jackson, responded to this review

Linda S, Thank you so much for this perfect review! I am so happy that you had a excellent stay! You highlighted a lot of great things that we could not be happier about. From the friendly staff and safe location to being pet friendly! It fills us all with joy that we were able to meet all of your... More 

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