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DoubleTree by Hilton Hotel Jackson

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1770 Hwy 45 Bypass, Jackson, TN 38305
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DoubleTree by Hilton Hotel Jackson
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465 Reviews from our TripAdvisor Community

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Traveler rating
    197
    144
    68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wylie, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My brothers and sister were traveling to a furneal and needed a place to stop and spend the night and this place was very clean and we felt safe in this area. The staff was very helpful and even upgraded us to the nicer rooms. We didnt really get to enjoy any of the ammenities but it was a nice... More 

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2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Nice, clean, with courteous service. Comfortable pillow-top king size bed with chair, ottoman and desk, plus extra large TV. Rain shower. Everything clean and new. Recommend. Good restaurant in lobby with full bar. Quiet location with pool.

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memphis, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

This is a very good hotel for the price and convenient to interstate and restaurants. My husband and I enjoyed our stay. xoxoxoxoxoxoxooxoxoxoxoxoxoxoxoxoxoxoxoxooxoxoxoxoxooxoxoxoxoxoxoxoxoxoxoxoxoxoxoxooxoxoxooxoxoooxoxooxoxoooxoxoxoxooxoxoxoxoxooxoxoxoxoxoxoxoxooxoxoxooxoxoxoxooxoxoxooxoxoxoxoxoxooxoo

Review collected in partnership with DoubleTree by Hilton

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Knoxville, Tennessee
Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here a couple of times. Great shower and thick, soft towels. The beds in the two rooms I've stayed in could be better. The WiFi on my last stay was unusable it was so slow. The chocolate chip cookies are great! I wasn't impressed with the Hilton Honors lounge on the 5th floor. It's an OK place to... More 

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Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and we look forward on you coming to see us again. More 

1 review
1 of 5 stars Reviewed 1 week ago

Upon check in the staff at the front desk was very sweet. I booked two nights for myself, and one additional room for the second night for a traveling business partner who would join me the next day. The staff at the front desk repeated my correct phone number to me as she input it into the system. I recall... More 

Was this review helpful? Yes 3
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

I would like to take this opportunity to apologize for the issues with your stay you experienced with us at DoubleTree by Hilton Jackson. We really strive to make all of our guests feel at home and comfortable while they are with us! Thank you so much for bringing this to our attention and rest assured that we will make... More 

United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

i have stayed here several times over the last few summers and always to be a very clean hotel with very nice staff. i will stay here again. the beds are very comfortable. the restaurant is always a good place to eat. the staff here is very polite and very helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and we look forward on you coming to see us again. More 

Kinston
Top Contributor
74 reviews 74 reviews
69 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stay here because it is convenient to break up an East West trip. It is clean, fairly quiet and fairly well run. It has a restaurant which acceptable and avoids additional driving after a long day on the interstate.

Was this review helpful? Yes
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and we look forward on you coming to see us again. More 

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Upon entry into my room (236), which took a while, since only 1 of our key cards actually worked, the first thing that hit me was the strong stench of mildew. I am never the one to complain about little things, but I could hardly sit in the room for 2 minutes. I finally realized that it was the shower... More 

Was this review helpful? Yes 2
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

I would like to take this opportunity to apologize for the issues with your stay you experienced with us at DoubleTree by Hilton Jackson. We really strive to make all of our guests feel at home and comfortable while they are with us! Thank you so much for bringing this to our attention and rest assured that we will make... More 

Bridgeton NJ
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Web stayed one night. Desk was very friendly and helpful. You should check to see what is down for maintenance. Both the pool and gym down the same time. No ice machine 1st floor and 2 and 3 floor machines were working. Had to go to the 4th. Room was ok. Carpets needs to be cleaned for frequent. Our clean... More 

Was this review helpful? Yes 2
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and we look forward on you coming to see us again. More 

knoxville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

my stay was very nice just wish the city had more to offer than what we saw. did enjoy visiting with our friends in Jackson and hope they get their facilities renovated very soon. all in all we had a good trip and we look forward to going back very soon.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and we look forward on you coming to see us again. More 

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