We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel Jackson

GreenLeadersBronze level
Hotel deals
Hotel website
1770 Hwy 45 Bypass, Jackson, TN 38305
Book on
TripAdvisor
Trusted partner. We work with HotelsClick to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
DoubleTree by Hilton Hotel Jackson
Professional photos View all
Browse nearby
DoubleTree by Hilton Hotel Jackson
Add Photo Write a Review

480 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    200
    149
    72
    31
    28
See reviews for
148
71
33
178
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (480)
  • Mar-May only
    (123)
  • Jun-Aug only
    (169)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (87)
All months
Durham, North Carolina
Level Contributor
108 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed yesterday NEW

I'm driving home for the first time in a year and the sun set before I reached the Hampton Inn near Nashville I used on my outbound trip. I stopped at another Hampton Inn, but it was sold out. The front desk clerk called this property, which was only two exits away and booked a room so it wouldn't be... More 

Was this review helpful? Yes
Chattanooga
1 review
1 of 5 stars Reviewed 5 days ago NEW

Room looked dark and dirty. We got ill during the night after eating at the restaurant. Restaurant itself was 84 degrees room lighting was very dark and flickered I would not stay here again unless I absolutely had to. Not sure what else to say.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marcus R, GM & Sales Admin. Coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear Jamie We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guest expectations and we are terribly sorry we failed to do so on your visit. We would love the chance to further discuss your stay. Please feel free to reach out to us at your earliest convenience. Marcus More 

Montclair, New Jersey
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a few nights while visiting Jacksonville. The hotel itself is beautiful and the lobby is very nice. My only complaint is their hospitality. The first night we were there our room wasn't cleaned all day and we did not have the do not disturb on. Around 6pm the woman came and gave me a huge attitude when... More 

Was this review helpful? Yes
Marcus R, GM & Sales Admin. Coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear Aneid We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guest expectations and we are terribly sorry we failed to do so on your visit. We would love the chance to further discuss your stay. Please feel free to reach out to us at your earliest convenience. Marcus More 

Nashville, Tennessee
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I was recently a guest in this hotel. I've been here before and as always, I was pleased. I heard some other guest in the elevator talking about their A/C was out or was not working right but my room was ice cold...just perfect. The hotel is clean and staff is always super friendly there.

Was this review helpful? Yes
Marcus R, GM & Sales Admin. Coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear Chad Thank you for your kind comments! We are glad that you enjoyed your stay with us . We hope to see you again soon! Marcus More 

United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Jackson, TN is about halfway to a destination in Arkansas to which we routinely travel. The Doubletree Hotel is in a great location, not far from the highway where several restaurants are located as well. The hotel has a nice restaurant, but we did not eat there. We requested a room with two beds, and also mentioned it upon check-in,... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marcus R, GM & Sales Admin. Coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear Donald Thank you so much for staying with us and we really hope to see you again the next time you come to Jackson TN .. Marcus More 

Orange, Virginia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights while attending a local event. Property is well kept and maintained. Staff is friendly and helpful and are willing to help make your stay comfortable. The room A/C was a little noisy, but bearable. The restaurant staff were very personable and added to the overall experience. The bar staff were Excellent.

Was this review helpful? Yes 1
Marcus R, GM & Sales Admin. Coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear Montvue Thank you for your kind comments! We are glad that you enjoyed your stay with us . We hope to see you again soon! Marcus Randall More 

Auburn, AL
Level Contributor
86 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in Jackson for a wedding and stayed a couple of nights at this property. The staff at check in were friendly and welcoming. Our room was on the Honors floor and was nicely sized and had decent furnishings but definitely not new. The bed was incredibly soft and the linens were of good quality. The bathroom was good... More 

Was this review helpful? Yes
Marcus R, GM & Sales Admin. Coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear Auburn We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guest expectations and we are terribly sorry we failed to do so on your visit. We hope that you can come back again so we can make you stay a GREAT experience. Marcus More 

Lewisburg, TN
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is adequate but of older quality. The customer service was as expected and the beds were excellent but the A/C could not cool the room against the summer sun. The entire facility struggled to stay marginally cool. The A/C was not working in the concierge's breakfast room. Parking did not seem adequate for a facility of this size... More 

Was this review helpful? Yes
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

I would like to take this opportunity to apologize for the issues with your stay you experienced with us at DoubleTree by Hilton Jackson. We really strive to make all of our guests feel at home and comfortable while they are with us! Thank you so much for bringing this to our attention and rest assured that we will make... More 

Level Contributor
19 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great rooms - best cable selection of any hotel I've stayed in. We slept very well in the overstuffed mattress padded king bed! Only drawback - not enough towels were left after I joined my boyfriend for the weekend (he is with the opposing team playing the local Generals). He loves the two times per year they stay at the... More 

Was this review helpful? Yes
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and we look forward on you coming to see us again. More 

Dallas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The employees were excellent, especially in the restaurant. We were headed to Ohio and used the hotel as our stopover, going and returning. The cookies and the apples(which are out daily)were also wonderful!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marcus R, Public Relations Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you so much for your review. We are so glad you enjoyed your stay and we look forward on you coming to see us again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

72 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (32)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (9)
Viewed
Bathroom (2)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (10)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Other (11)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Jackson hotels
2.7 mi away
Hampton Inn & Suites Jackson
0.8 mi away
Country Inn & Suites By Carlson, Jackson
4.3 mi away
Holiday Inn Express & Suites Jackson Northeast
Show Prices
Show Prices
Show Prices
0.6 mi away
Comfort Suites
Comfort Suites
#2 of 28 in Jackson
4.5 of 5 stars 122 reviews
2.6 mi away
Courtyard Jackson
Courtyard Jackson
#5 of 28 in Jackson
4.5 of 5 stars 292 reviews
3.0 mi away
Residence Inn Jackson
Residence Inn Jackson
#4 of 28 in Jackson
4.5 of 5 stars 182 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay