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All 27 Jackson hotels

DoubleTree by Hilton Hotel Jackson

3.5 of 5 Hotel   |   1770 Hwy 45 Bypass, Jackson, TN 38305
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Ranked #6 of 27 Hotels in Jackson
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Royce A Jackson, United States
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369 reviews from our community

Traveler rating
    157
    115
    54
    23
    20
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111
51
25
135
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Jackson, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The only complaint was the King bed. The mattress needs to be replaced. Felt like I was rolling to the middle of the bed the entire night. The remaining stay was a great experience. The exercise equipment was in great shape. The cookies are always good. The staff always does a great job in making the stay enjoyable.

Review collected in partnership with DoubleTree by Hilton

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Connersville, IN, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at Doubletree Hilton Jackson several times. This is a nice clean hotel with wonderful people and a great lounge. The personnel are polite and friendly. The rooms are clean with comfortable beds. The lounge has good food and drinks. I would recommend this hotel to anyone.

Review collected in partnership with DoubleTree by Hilton

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Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First of all, I believe this is one of the nicer hotels in Jackson, TN so you'll probably be forced to stay here. It's ok, it's older but you can tell it tries to be nice. I stayed for 3 nights total and asked for a room with a king size bed but they were unable to accommodate saying that... More

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Jackson, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotel, friendly and courteous staff. Highly recommend this location. Room was very clean. Refrigerator and microwave supplied in room. Location is convenient. Good restaurant and also many good quality restaurants nearby.

Review collected in partnership with DoubleTree by Hilton

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

First impression when walking in the front door is good. But it goes downhill from that point on. Just walking down the hall I started getting a bad feeling. The room was not clean at all! Stains on the walls and unknown marks on the pictures and tables. The carpet smelled like mildew. The bathroom looked like it had just... More

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LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for our missteps in amenities and appointment. We will use your comments as we continue to evolve our guests' experience, and we hope you will return to stay with us the next time you are in... More

Nashville, Tennessee
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I elected to stay at this Hilton property while in the area for work. By the time I arrived from the Memphis airport at around 10:30PM, all that were apparently left were first floor rooms. I typically like higher floor rooms, especially to avoid parking lot noise. The front desk clerk acknowledged the floor preference in my profile, but noted... More

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Nashville, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very convenient to all activities in the area. Welcoming staff, clean rooms and on site restaurant and bar. I stay at this hotel at least twice a year for several days each time and I have always had a most enjoyable experience each and every time. This last trip was to attend a high school reunion with... More

Review collected in partnership with DoubleTree by Hilton

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Gallatin, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great customer service, comfortable rooms and great rates; describe this hotel in sum. This place is great for the business traveler; everything you need to get your work done and unwind from the long day.

Review collected in partnership with DoubleTree by Hilton

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Cookeville, Tennessee
Top Contributor
99 reviews 99 reviews
43 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night while on business. The lobby and common area is updated and clean looking. Even trendy. The room, not so much. My room on the 3rd floor (Hilton Honors Floor) overlooked an air conditioning unit. No view whatsoever. Should just close up the wall and not have any view. Terrible! The carpet in this room is very... More

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Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for your review. We are sorry you were unhappy with your room. We are currently updating our rooms for our guests to have a better stay. We hope you will give us another chance to make it right. Emily Holt GM & Sales Admin. Coordinator More

Los Angeles, California
Top Contributor
131 reviews 131 reviews
46 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent stay with a great restaurant downstairs. The Steak salad was very good and the staff was incredibly warm and welcoming. The room was clean and the bed was very comfortable. Note: the executive lounge is a room that is converted to a very small lounge and is closed Saturday and Sunday nights. No reason to go for that upgrade.

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Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for your kind review. We are glad that you enjoyed your stay here with us. We are currently looking for another way to honor our Hilton Honor members other than the executive lounge. Hopefully we will find a solution soon. If you are in town again, we would love to see you! Emily Holt GM & Sales Admin.... More

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Additional Information about DoubleTree by Hilton Hotel Jackson

Address: 1770 Hwy 45 Bypass, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Jackson 3.5*
Number of rooms: 167
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Also Known As:
Doubletree Jackson
Jackson Doubletree

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