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DoubleTree by Hilton Hotel Jackson

3.5 of 5 1770 Hwy 45 Bypass, Jackson, TN 38305
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Certificate of Excellence 2014
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DoubleTree by Hilton Hotel Jackson
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DoubleTree by Hilton Hotel Jackson
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412 reviews from our community

Traveler rating
    176
    125
    62
    25
    24
See reviews for
124
58
28
154
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (412)
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    (99)
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Murfreesboro, Tennessee, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel! Professional, courteous staff who made sure our every need was met. Clean, comfortable rooms. Nice restaurant on the premises perfect for a large family gathering. Accommodated our large group nicely.

Was this review helpful? Yes
Memphis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Just wanted to have a light getaway not to long from home. This hotel accomodated it perfectly. Having everyting in the hotel (restaurant, fitness center, FREE internet) made it possible. I would recommend this hotel for anyone in the Jackson Tennessee area

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Reginald, Thank you for your kind review! We are so glad to hear that you enjoyed your stay here at the DoubleTree Jackson! We hope to see you again soon! Emily Holt Sales & Catering Admin. More 

Rural Retreat
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I had bad luck with motels on this trip in Jackson Tennessee, I will just start off by saying this. We had stayed on our trip out at the All Suites in Jackson because that is where we usually stay and had a sort of bad experience with the pool, the kids like to swim. Well for the trip back... More 

Was this review helpful? Yes
LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for staying with us during your recent business trip. We appreciate your candid review of our property and always welcome guest input. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We are reviewing your comments with our department heads and will make the necessary updates... More 

Wills Point, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The rooms are small and that was after we were selected guest of the day and were upgraded to a better room, could not imagine a worse room. Only have full size beds and small pillows. Staff was friendly and helpful but this hotel is in need of work

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for staying with us during your recent business trip. We appreciate your candid review of our property and always welcome guest input. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We are reviewing your comments with our department heads and will make the necessary updates... More 

Jackson, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The room was nicely furnished and very clean. It was not a noisy location. All the employees we had contact with were very friendly and helpful. We had breakfast buffet and the food was very good and all the people in that area were very helpful. Someone didn't use their complementary breakfast coupon so they offered it to us and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Kristi, Thank you for your kind review of DoubleTree Jackson. We are glad to hear that you enjoyed your stay with us! I will forward this on to the staff, they will love the encouraging words! We hope to see you again soon. Emily Holt Sales & Catering Admin. More 

Winnfield, Louisiana
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent stay, excellent staff!! Recommend hotel restaurant, food was great, excellent waitress - Victoria!! Easy to get to hotel just off interstate!! Great place to stay before driving to Nashville!!

Was this review helpful? Yes 1
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Penny, Fantastic! We are so glad to hear that you enjoyed your experience here at DoubleTree Jackson. Our staff will love to hear the encouraging words, this is what we strive for. We hope to see you again soon! Emily Holt Sales & Catering Admin. More 

Loudon, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We have always been very pleased with these properties, even when they were The Garden Plaza. The connection with The Double Tree just enhanced our many stays at these properties. The restaurant are very good and we would highly recommend both.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Louie, Wonderful! We are so happy you had such a pleasant experience with us at DoubleTree by Hilton Jackson, this is what we strive for. Our staff will enjoy the encouraging words. We appreciate your thoughts and hope to have you back at our property in the future! Emily Holt Sales & Catering Admin. More 

Houston, Texas
Top Contributor
97 reviews 97 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Being Hilton Honors Diamond members, Hilton always treats us very well. The expected cookies were great as usual! Check in was a breeze. Lobby was updated but the building is old, you can't hide 70's concrete around the elevators, or can you? Room was very nice and comfy. We will stay there again. It's the nicest full service hotel in... More 

Was this review helpful? Yes 1
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Ricky, Thank you for your kind comments. We are glad to hear our staff treated you well and you enjoyed your stay with us. We hope to see you again soon when you're back in town! Emily Holt Sales & Catering Admin. More 

Breese, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

My overall review at The DoubleTree in Jackson, TN was average at best. Even though I was getting a extended stay discount I felt that the price was still to high for the value I received at the hotel and I was extremely disappointed as I was trying to extend my stay but was told there was nothing more the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for staying with us during your recent business trip. We appreciate your candid review of our property and always welcome guest input. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We are reviewing your comments with our department heads and will make the necessary updates... More 

Sparkle City
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As my daughter and I arrived at the DoubleTree we found out her horse had broken his neck and died. Tiffany T. was working the desk and she was very kind and sympathetic toward my daughter. Not only was she kind and classy in her dealings with my tween daughter, but she also sent a short sympathy note and a... More 

Was this review helpful? Yes 2
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Judith, We are very sorry to hear about your loss. I am glad to hear that our staff took great care of you and your family during this time. Thank you for the kind comments and I will forward these on to the staff, they will enjoy the encouraging words. Emily Holt Sales & Catering Admin. More 

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Additional Information about DoubleTree by Hilton Hotel Jackson

Address: 1770 Hwy 45 Bypass, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Jackson 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Doubletree Jackson
Jackson Doubletree
Hotel Style:
#1 Green Hotel in Jackson
#3 Romantic Hotel in Jackson
#6 Business Hotel in Jackson

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