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DoubleTree by Hilton Hotel Jackson

3.5 of 5 1770 Hwy 45 Bypass, Jackson, TN 38305
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Certificate of Excellence 2014
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DoubleTree by Hilton Hotel Jackson
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DoubleTree by Hilton Hotel Jackson
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397 reviews from our community

Traveler rating
    168
    122
    60
    23
    24
See reviews for
119
54
27
149
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hendersonville, Tennessee
Top Contributor
86 reviews 86 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were invited to upgrade to a junior suite ($11 extra) or a room with a pool view($5 extra), but when we checked in at 3 pm, we were told there were not junior suites available, bummer. The rooms and baths were spacious, our room on the 5th floor was in need of an remodel. Ottoman stained, drapes coming off... More 

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Charleston, South Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I have stayed at this property multiple times, and I must say the housekeeping this time was AWFUL! For three nights running they did not replenish the coffee or condiments in the suite kitchenette, or empty the kitchen trash. It didn't appear that they vacuumed. And one day they left a wet washcloth in the shower. However, on the plus... More 

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Henderson, Tennessee
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Our last two trips to double tree have been very unpleasant! Super late check-ins because rooms not ready. Basically told us they couldn't help it if a baseball team wouldn't leave on time even though we had reservations. Dirty POOL! Dusty carpets in rooms and uncomfortable beds. I decided to give it one more try and attempted to make reservations... More 

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LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

We apologize for the unfortunate experience you had regarding the room reservations. We're reviewing your concerns with our front office staff and your input will help us improve our services. Please feel free to contact us directly if we can be of further assistance. Kind regards, LeighAnn Duke More 

Jackson, United States
1 review
1 of 5 stars Reviewed 1 week ago

When I made the reservation, I specifically told her we would pay for the entire hotel stay. I gave her our credit card number to guarantee the room and also to pay for it. She stated she would fax a credit card form to me and never did and I got busy and forgot to call them back. The doctor... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

We apologize for the unfortunate experience you had regarding the room reservation and billing communication. We're reviewing your concerns with our front office staff and your input will help us improve our services. Please feel free to contact us directly if we can be of further assistance. Kind regards, LeighAnn Duke More 

Top Contributor
98 reviews 98 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in Jackson on business this past Saturday and had booked this Doubletree with points. We had stayed there before and enjoyed it but this time we noticed an interesting flaw. The restaurant ( oddly named the Twist) had a great menu but the pool was dirty , the carpet in the room had what seemed to be a... More 

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Cold Spring, Kentucky
Contributor
20 reviews 20 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to Jackson, TN frequently on business. I find this DoubleTree Hotel to be very centrally located. It is very close to good restaurants and has easy access to I-40. It is 1-1/2 hours from the Memphis airport and about 2 hours from Nashville. The accommodations are very good, the rooms are always clean. The cookies are always warm.

Review collected in partnership with DoubleTree by Hilton

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Columbus, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always stay on the Executive Level Floor, so I usually know the quality of the room which is always great. However, this time they kept running out of bath towels and the hotel was only about 1/3 filled. That was really odd to see since the other room were not occupied. Also, the female that serviced my room never... More 

Review collected in partnership with DoubleTree by Hilton

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St. Louis, Missouri, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Good size room for a single, nice comfortable bed. But I could not get the shower to work and inside of the fridge smelled like Chinese food...If I had time, I would have asked about these things. As for the shower, etc., it would be nice if there was instructions.

Review collected in partnership with DoubleTree by Hilton

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Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for your kind review! We are glad that you enjoyed your stay with us, next time please let us know if we can do anything to make your stay more enjoyable! Thank you! Emily Holt Sales & Catering Admin. Coordinator More 

Glen Ellyn, Illinois
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

my family was very excited to stay here based on the website pictures. Check in was great, we received four cookies, but then noticed there were nuts in them, couldn't eat them. Ok, so we go up to the room, it has two double beds, my mistake, I expected queens, no biggie, ran to Walmart and purchased an air mattress.... More 

Was this review helpful? Yes 1
Quad Cities, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Here for just a night and wished I was staying longer. Room was clean and the staff was very helpful. Loved my warm cookie upon arrival and directions on where I needed to go for my trip. Did not hear any of my neighbor travelers which was excellent!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

We are very glad to hear you enjoyed your stay and our team members helped you with directions! Thank you for your kind review, and we hope to see you again soon! Emily Holt Sales & Catering Admin. Coordinator More 

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Additional Information about DoubleTree by Hilton Hotel Jackson

Address: 1770 Hwy 45 Bypass, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Jackson 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Doubletree Jackson
Jackson Doubletree
Hotel Style:
#1 Green Hotel in Jackson
#2 Romantic Hotel in Jackson
#6 Business Hotel in Jackson
#6 Family Hotel in Jackson

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