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DoubleTree by Hilton Hotel Jackson

Certificate of Excellence
GreenLeadersBronze level
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1770 Hwy 45 Bypass, Jackson, TN 38305
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DoubleTree by Hilton Hotel Jackson
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DoubleTree by Hilton Hotel Jackson
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439 reviews from our community

Traveler rating
    187
    136
    65
    26
    25
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135
62
30
164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tupelo, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Having stayed at this location numerous times, we have found this to be a great place to stay while in the area. The staff is always friendly and helpful, and the accommodations are always clean. Love the cookies they give you at check-in!!

Review collected in partnership with DoubleTree by Hilton

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The room was very comfortable. I had plenty of room to do my work and the bed was the best! I would recommend this location to anyone staying in the area. It is need a lot of shopping and restaurants.

Review collected in partnership with DoubleTree by Hilton

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Orlando, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had a wedding in Jackson, Tn and my cousin had recommended the out of town guests stay at the DoubleTree. It was wonderful. The staff was friendly, place was clean, food was good and very reasonable. The hotel was very convenient to the highway. We will definitely stay there again when we return.

Review collected in partnership with DoubleTree by Hilton

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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

I am a loyal diamond Hilton honors member. Typically all my stays are pleasant and uneventful. This hotel really disappointed. The room smelled funny, the mattress was not comfortable, had two bugs in my room and the free continental breakfast for diamond members consisted of old fruit. On top of that, I had a do not disturb sign on my... More 

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LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Memphis, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We were in town for a play and decided to stay overnight. In traditional Doubletree fashion, we received the warm cookies upon arrival. Digital check-in was a breeze. Our room was just as it appeared online. It was clean, comfortable and quiet. The restaurant had a decent wine line so we could enjoy libations and just go back upstairs without... More 

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Jackson, TN, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

My room was too warm; this hotel needs updating. I have stayed at this hotel several times over the past 3 years and am usually not disappointed. The rooms and hotel could use a serious uplift. The workout room is considerably small compared to other hotels that size.

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Lexington, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was in Jackson, TN for a wedding. The bride suggested the DoubleTree, which is why we stayed. The hotel was elegant and the staff very nice and friendly and the cookie was very warm and delicious. Our room was clean, inviting and the beds were comfortable. We had a wonderful breakfast at the hotel restaurant. I would go back... More 

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Spennymoor, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Travelled here on business. Lovely welcome after long travel. And a fantastic free cookie. Good clean and sizeable rooms. Maybe in need of modernising soon but cannot complain. Great for business purposes.

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acworth, ga
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Room was clean and bedding wonderful. The staff was outgoing and very friendly. Was visiting family in hospital near by and the location and price was excellent. The bar and room service were reasonable priced.

Review collected in partnership with DoubleTree by Hilton

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Memphis, Tennessee, United States
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean and perfect rooms, short staff to handle the sold out situation, desk staff not overly friendly and if your an HH member expect no special treatment, no cookies offered, had an HH line but took anyone in it. The HH manager was trying and the housekeepers are excellent but the desk staff just SO-SO. Skip the rest. Its just... More 

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