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DoubleTree by Hilton Hotel Jackson

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1770 Hwy 45 Bypass, Jackson, TN 38305
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1 room 1 adult
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DoubleTree by Hilton Hotel Jackson
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530 Reviews from our TripAdvisor Community

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Delray Beach, FL
Level Contributor
295 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My room was reasonably clean (except for white powder on the floor looked like it was not vacuumed after the last guest). However, this entire property is in need of updating, painting, carpet cleaning, etc. It is not up to the standard of a DoubleTree. I stay in quite a few Doubletrees because I travel for work, and this is... More 

Helpful?
Thank Patbro
Desloge, Missouri, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel is very clean and updated. Amenities include a mini-fridge, coffee maker that can make two individual cups at the same time (we made a tea and coffee at the same time), blow dryer, iron and ironing board. Free internet access from room. Nice décor and services including evening snacks and cash bar on the executive floor, and a... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marisa R
Martin, TN, United States
1 review
2 of 5 stars Reviewed 1 week ago

The carpet was dirty, even had glitter and confetti left on the floor. Bath water was the color of strong tea and lukewarm. When I called with concern about the dirty, cold water, it took over 30 minutes for someone to come check on it. When he got there he was very helpful. Remnants of ribbon were left hanging on... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Katherine E
Isidro-HiltonHelp, Isidro, on behalf of the DoubleTree by Hilton Hotel Jackson at DoubleTree by Hilton Hotel Jackson, responded to this review

Dear Katherine E, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our... More 

memphis
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent one evening on a business trip. The bed is very comfortable, and the hotel facilities for banquets and such were great! I am also a clean freak, and felt that the staff worked hard to keep everything clean. Additionally, the bathroom was one of the cleanest I've ever seen! This is something that I appreciate more than anything!

Helpful?
Thank rhodac8
Marcus R, sales and catering coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Glad to hear that you had a nice stay! We strive to keep our hotel as clean as possible. We hope you will stay with us again soon! Marcus R. More 

Martin, TN
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in a suite on the Executive floor on January 1st with a couple of friends. The amenities were great. A concierge room was provided. It was well supplied and comfortable. The bed was comfortable. All the staff I encountered were pleasant. I especially enjoyed the delicious, warm cookies given at the time of check-in. Although I did not... More 

Helpful?
Thank OreSprings
Marcus R, sales and catering coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Thanks for all of your positive feedback! I'm so sorry about the inconvenience within your room and am glad you made us aware of the problem. We hope to see you soon! More 

Brighton, Michigan
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Not sure if this has always been a hilton brand hotel or if they bought an older brand. Room is dated. View out window was of air conditioner and brick wall. Decor is old and shabby. Staff were nice and professional. Restaurant was ok though I only had breakfast there.

Helpful?
Thank lifesabeach368
Marcus R, sales and catering coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

My apologies for the view being unpleasant. I hope that you stay with us again so that we can provide you will a more pleasant view. We are making updates to improve the quality and look of our hotel. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This is really Quality Hotel. To me, it's the Best Hotel to Spend the night in Jackson. It may be an older Hotel, but it is kept up very well, and the rooms, staff & food is second to nine. Great Value and Location in Jackson,Tennessee!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank johnbN9436OH
Marcus R, sales and catering coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Glad your stay was enjoyable! We hope you will return in the future! More 

Vail
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great hotel in Jackson, TN. It is within 2 miles of tons of restaurants and shopping. The rooms are spacious and clean. I appreciated the refrigerator and coffee maker in the room. The hotel staff are nice and friendly, and the cookies are phenomenal! The restaurant, Twist, had good service and delicious food. We only ate there... More 

Helpful?
Thank alegriafury
Marcus R, sales and catering coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

We are always looking for ways to improve so that each customer gets the most out of their stay. We will consider your suggestions as they are important to us! We hope you will return. More 

Chicago, United States
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Double Tree brand is generally solid for a good stay, and this was no exception.The rooms were clean and well-appointed. The desk staff was friendly and courteous. Nothing to complain about in the stay. And the restaurant/bar staff was great. The food was really great for a hotel restaurant. I had 2 great dinners. The Cajun Pasta was really... More 

Helpful?
Thank Lou L
Marcus R, sales and catering coordinator at DoubleTree by Hilton Hotel Jackson, responded to this review

Thank you for your kind words. We know that as traveling guests it is important to have somewhere convenient to get a nice hot meal without having to leave the hotel. Please stay with us again! More 

1 review
5 of 5 stars Reviewed 4 weeks ago

A very appointed motel with all the items you would expect from a Hilton property. The restaurant and bar is very handy although a little overpriced. Food is average but the staff is excellent. Rooms are well appointed but on the small side. Bed is very comfortable. Probably overpriced for the area it is located in. Didn't expect to pay... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 309douglasf
Questions? Get answers from hotel staff and past guests. Ask a question

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