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All 27 Jackson hotels

DoubleTree by Hilton Hotel Jackson

3.5 of 5 Hotel   |   1770 Hwy 45 Bypass, Jackson, TN 38305
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Ranked #6 of 27 Hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
LorenWeisman Los Angeles, California
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360 reviews from our community

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    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Los Angeles, California
Top Contributor
88 reviews 88 reviews
40 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent stay with a great restaurant downstairs. The Steak salad was very good and the staff was incredibly warm and welcoming. The room was clean and the bed was very comfortable. Note: the executive lounge is a room that is converted to a very small lounge and is closed Saturday and Sunday nights. No reason to go for that upgrade.

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Freeport, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is very clean, great customer service. Rooms are very nice and comfortable. The Double Tree has a very expensive quality, which I like, it makes me feel right at home. Restaurant has great food. The cookies given are delicious.

Review collected in partnership with DoubleTree by Hilton

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Salisbury, United States
1 review
3 of 5 stars Reviewed 1 week ago

After staying in other hotels in the area I decided to try the Double Tree. I must say I was very disappointed in the value or the amenities. In comparison to other hotels who charge a similar rate I would normally expect some type of breakfast option or at a minimum coffee availability for those who need to be out... More

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United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in town for business. This is the third time that I have stayed at this facility. Everything is first rate. Smooth check in; delicious cookie; clean bathroom; fresh, crisp bedding; bountiful breakfast buffet; tasty dinner; even smoother check out! Love the Crabtree & Evelyn soap, shampoo, conditioner, and lotion! Well done DoubleTree!

Review collected in partnership with DoubleTree by Hilton

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Indianapolis,Indiana
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The rooms and hallway were not clean. The chairs and sofa in the room were dity,carpet in room and hallway areas were not vaccumed,dusty tables and dity bathroom floor/hair in bathtub. Hilton should remove their name from this property....

Review collected in partnership with DoubleTree by Hilton

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LeighAnn D, Director of Sales at DoubleTree by Hilton Hotel Jackson, responded to this review

Paulette, Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this... More

Nashville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff is always so nice when I come in. They are always willing to help and make sure my stay is the best it can be. The restaurant staff is also great. I love the level of customer service that I get at this hotel.

Review collected in partnership with DoubleTree by Hilton

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Charlotte, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel in June and was not particularly impressed. Meanwhile, joined Hilton Honors and enjoyed a wonderful repeat stay here in August. We were upgraded to a Hilton Honors room which was clean, comfortable, and lovely in every way. Great shower and amenities. Great cookies, of course! Do prefer Hampton Inn because of the super breakfast, but Double... More

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1 review
4 of 5 stars Reviewed 3 weeks ago

Upon arriving at this hotel the lobby is well kept and inviting. It leaves you expecting that the accommodations will be equal in excellence. The staff is courteous and the cookies are warm and good, just like Mom's. The bedrooms are colorful and spacious. You are guaranteed a good night's sleep. If ever in the area of Jackson, Tennessee, this... More

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Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Your kind words are appreciated by everyone here at the DoubleTree by Hilton. Thank you for taking the time to leave such a nice review. We hope to see you next time you're in Jackson! More

Jackson,Tn, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location with very friendly people. My concern is that the quality of the service is yet to be desired. two examples. 1) we asked for towels and had to call three times to receive them and what was most concerning is that the maid earlier in the day didn't replace the towels she took... More

Review collected in partnership with DoubleTree by Hilton

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Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

I'm terribly sorry we weren't able to provide a quality stay that met your satisfaction while you were visiting us in Jackson. We'll take your comments and feedback, and use it to improve our service. If you're ever traveling through Jackson again, please reconsider giving us another opportunity to treat you to a better stay! Emily Holt GM & Sales... More

Jackson, TN, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel is my choice as I travel across country. They are very accommodating for a handicapped person. The rooms are very clean and anything you need will be met. The only suggestion would be more variety of smaller dishes in the dining room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Emily H, Manager at DoubleTree by Hilton Hotel Jackson, responded to this review

Your kind words are appreciated by everyone here at the DoubleTree by Hilton. Thank you for taking the time to leave such a nice review. We can't wait to see you next time you're in Jackson! Emily Holt GM & Sales Admin. Coordinator More

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Additional Information about DoubleTree by Hilton Hotel Jackson

Address: 1770 Hwy 45 Bypass, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Jackson 3.5*
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Also Known As:
Doubletree Jackson
Jackson Doubletree

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