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Residence Inn Jackson

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126 Old Medina Crossing, Jackson, TN 38305
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Residence Inn Jackson
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Residence Inn Jackson
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182 Reviews from our TripAdvisor Community

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Traveler rating
    120
    38
    14
    7
    3
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66
11
7
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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    (36)
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Austin, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

For Tennessee, The Jackson Area offers many modern hotel and dining options. The Residence Inn, located right off the highway is new and it shows. The rooms were excellent, the check-in staff was welcoming. Despite the proximity to the highway, noise was not an issue. We left too early to sample the breakfast. Check out was easy, however because I... More 

Was this review helpful? Yes
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 6 days ago NEW

I just had to write about my family's our experience with this Residence Inn The hotel staff are all just amazing , friendly, fun and thoughtful. When my daughters needed directions and recommendations about places to visit, the staff investigated some options, printed them out and highlighted points of interest. Nice. I was upset because I dropped my bracelet down... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

The computer was broken, and the hot tub was slow to start, but the breakfast was so good I didn't notice. The food area is the best I've had ever in a hotel. The evening happy hour and morning breakfast made my "business trip" very enjoyable! The staff was top notch especially the kitchen staff and housekeeping....

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Jackson, Tennessee
2 of 5 stars Reviewed 2 weeks ago

The staff was super friendly. Great location close to the interstate. Unfortunately, the housekeeping was horrific. My employer has paid for this room Feb-Sept 7 nights a week. I have had on going, NON STOP issues with my room not being cleaned. Dirty sheets that I spilt coffee on and deliberately stripped the bed and put on floor to insure... More 

Was this review helpful? Yes
JC S, General Manager at Residence Inn Jackson, responded to this review

sjmichels1021, Thank you so much for taking the time to leave your concerns with Trip Advisor. I truly appreciate you providing insight to what should never be an issue. Cleanliness is our top priority, and while we've managed to succeed in friendliness, cleanliness is where we have failed incredibly. I am working diligently with my team to put systems in... More 

Norfolk, Virginia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was excellent. It was beautiful, clean and I would recommend to anyone. The staff was wonderful and we had a very relaxing night after being on the road for twelve hours. We were only there for one night but will definitely stay there again. Has a cool indoor pool and was very comfortable. I can't say enough good... More 

Was this review helpful? Yes
JC S, General Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are elated to have the stellar staff... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This Hotel will not be recommended by me... The mix is horrible, thats supposed to be dinner, which other extended stay hotel do have... The breakfast is the same thing everyday!! I also has this family over my head none stop running & bumping starts from 8am till 2-3 in the morning. I called for two weeks and nothing's being... More 

Was this review helpful? Yes 1
JC S, General Manager at Residence Inn Jackson, responded to this review

Theresa Angie B, Thank you so much for taking the time to leave your comments with Trip Advisor! I am so sorry that we have not met your expectations! I would like to speak with you directly to understand what we might be able to do to earn your satisfaction and return, and to ensure that you as well as... More 

Dallas, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were thrilled with the room layout and spaciousness. Power outlets abounded. It was clean. And did I say there was plenty of space? We loved that. We were completely happy until we got in bed. It was super hard! And with every movement we were greeted with a loud screech from the frame, which kept us disturbed all night.... More 

Was this review helpful? Yes 1
JC S, General Manager at Residence Inn Jackson, responded to this review

Your review is valued and we appreciate your travel to our hotel here in Jackson, TN. We are always happy to receive positive feedback; but even more so it is very important to know how or where we went wrong. We humbly apologize for the shortcomings in service that you received while with us and hope that it does not... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My family and I have stayed at many Residence inns but, this one has made us feel very welcomed. The man willie that worked in the kitchen in the mornings was very nice to use and gave us what we needed. He is the reason I would come back to this hotel !

Was this review helpful? Yes
JC S, General Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn Jackson through the Guest Satisfaction Survey. This is awesome, it is what our Residence Inn is all about. SERVICE, SERVICE, SERVICE with an awesome attitude. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we... More 

Oxford, Ohio
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was checked in yesterday by Miss Shell. She was super nice and allowed us an early check in. Our flight originated at 6am from CVG with a connection in ATL. Almost an hour drive to get here from Memphis so we were tired already. Would have LOVED an upgrade but some kind of snag thru Marriott.com would not let... More 

Was this review helpful? Yes
JC S, General Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in making sure your stay in memorable. We do apologize that we did not hit that... More 

1 review
5 of 5 stars Reviewed June 12, 2015

I have had the privilege of staying three long trips and each time the entire staff have been very accommodating. Willie must live there as he is always in the kitchen preparing the delicious breakfast items, keeping all the tables clean and ensuring the coffee is never ending. All the ladies at the front counter are so welcoming every evening... More 

Was this review helpful? Yes
JC S, General Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are elated to have the stellar staff... More 

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