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All 27 Jackson hotels

Residence Inn Jackson

3.0 of 5 Hotel   |   126 Old Medina Crossing, Jackson, TN 38305
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Residence Inn Jackson
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Ranked #5 of 27 Hotels in Jackson
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Patrick W
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131 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
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English first
1 review
3 of 5 stars Reviewed 4 days ago NEW

Okay, here's the deal....I like Marriott's presentation a lot so much so that I am a card carrying member of their rewards program. Their places seem to be so often perfect or maybe, close to perfect especially when compared to the others. And, from my vantage point, the personnel that Marriott trains certainly shine. But recently something's going on with... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings Patrick, Thank you for your comments. We truly appreciate your honest feed back, as everything we do is aimed at providing exemplary service and accomodations. First, allow me to apologize for your experience at my property. It is extremely concerning to know that our agent did not explain the repairs, before registration. And even more troubling that you were... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I used this hotel while he was on business. I stayed at the hotel most of the time. Breakfast was fine. There were hot and cold items. A mini-store was available. A gas-station convenience store was in walking distance but no restaurants. Access to hotel was easy of interstate. Staff were very accommodating and Twan Cole in... More

Was this review helpful? Yes 2
SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Dear Janice C, WOW! WOW! WOW! Thank you for writing such a kind and complimentary review of our property and staff! I have already shared your review with our entire staff including Miss Twan and I cannot express to you how excited they were to know that we not only met but exceeded your expectations! I am so happy to... More

1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was wonderful, everything was above and beyond any hotel we have ever stayed with. The room was beautiful and the breakfast was wonderful. The room was like staying in a very nice apartment in the city. The bed was so comfortable we did not want to leave!

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SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Dear Joseph J, Thank you for reviewing our Residence Inn by Marriott! We are grateful to hear that you had such a wonderful visit with us! I would love to have the opportunity to thank you for your kind review in person the next time you travel to the Jackson area and I will ensure that your review is shared... More

Charlotte, North Carolina
19 reviews 19 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a fairly new hotel, about 3 years old, not in all the GPS systems as I found out and someone else who was calling on the phone looking for direction as I was checking in. In many ways this is what you would expect from a Residence Inn – .we have stayed in many over the years. We... More

Was this review helpful? Yes
SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Greetings TinMan96, Thank you for your detailed review of our property! I am very happy to hear that beyond the basic layout of the room you all enjoyed your stay. I recently had the opportunity to tour the new Residence Inn prototype and am happy to say that our living room spaces are headed back in the more family friendly... More

North Attleboro, Massachusetts
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 13, 2014

We got to the hotel late, and when I called from the road I asked for a quiet room for 3 tall adults - no double beds for us, and a good breakfast. Shelley listened to specifics, and we got a full size fridge to restock our cooler in the morning from our room, a table in the kitchen for... More

Was this review helpful? Yes 1
SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Dear CKGreenThumb, Thank you for taking the time to review our property! We are so glad that you all enjoyed your time with us and that our staff was able to take such great care of you! I will pass along your kind words to Ms. Shell regarding her attention to detail. We are very grateful to have her on... More

Nashville, Tennessee
17 reviews 17 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2014

I "lived" in this property for almost two weeks while doing work in the area. I was EXTREMELY surprised and excited at how modern the property is. The staff is phenomenal, and the general manager (Brandon) runs a perfect hotel. The rooms are plenty spacious and everything is modern and nice. Breakfast is provided in the AM's and a light... More

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Howdy Detective, It was a pleasure reading your review. Thank you so much for taking the time to voice your opinion about our hotel. We were sad to see you and your colleague leave the hotel. My staff misses the bags of candies you both provided them each day. Next time, we will have to sing you that song that... More

Senior Contributor
27 reviews 27 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 2, 2014

Passing through Jackson, we decided to stay at the Residence Inn as opposed to our usual Hampton Inn, as the price was the same, and the RI had more to offer. At first, we were very happy with the accommodations. The room was large and extremely well laid out. We were very tired when we got in, so we didn't... More

Was this review helpful? Yes 1
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings, Thank you for taking the time to provide feedback on your stay with us. Your comments help us to grow better each day and ensure that the next guest will have an extraordinary experience. I apologize for the several housekeeping issues you mentioned. I have personally inspected your room to ensure that we have corrected all concerns. If you... More

2 reviews
5 of 5 stars Reviewed July 25, 2014

I have stayed at the Residence Inn in Jackson, Tennessee off and on for a total of 4 months. This hotel is one of the best customer service hotels that I have stayed at. You never know when Brandon (manager) is going to be working. Some times you see him on 3rd shift and sometimes on 1st. Tela is one... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Hi Jeremy, THANK YOU so much for your review. It is refreshing and encouraging to read reviews like this. Tela, Caroleen and I were all smiling from ear to ear as we read your opinion of our property and service. We cannot wait to welcome you back home. Yours in hospitality, Brandon Philpart, GM More

16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 17, 2014

Just checked out after 3 night stay. Overall, I stay here again. You will have an enjoyable stay depending on your priorities. Pros -excellent breakfast with real eggs, sausage or bacon every day -rooms have full size fridge, dishwasher, 2 burner stovetop, silverware and plates -lots of seating, desks and outlets fir charging in the spacious room -manager's reception at... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings, Thank you for choosing Residence Inn Jackson as your travel destination. We are delighted that you were able to find some enjoyment at our property. I apologize for the "cons" you experienced during your stay. In reading your comments, it appears that you enjoyed breakfast, but had a less than favorable experience during our social hour. While we provide... More

Oxford, Mississippi
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 12, 2014

I was traveling through Jackson and needed a place to stay. Settled on the Residence Inn after shopping on my phone for a while. Although I chose this hotel for the price, I could not have asked for a nicer, cleaner place to stay. I ended up booking a two-bedroom suite. A regular room was going to cost $99 and... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Thank you for taking the time to express your thoughts about our property. We are delighted that your stay with the Residence Inn Jackson was enjoyable. We hope that you have found your new home away from home. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate... More

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Additional Information about Residence Inn Jackson

Address: 126 Old Medina Crossing, Jackson, TN 38305
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jackson 3*
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Also Known As:
Residence Inn Jackson Hotel Jackson

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Room/suite (3)
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Other (3)
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Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Jackson #4 Business Hotel in Jackson
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Official Description (provided by the hotel)
The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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