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All 27 Jackson hotels

Residence Inn Jackson

3.0 of 5 Hotel   |   126 Old Medina Crossing, Jackson, TN 38305
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85%
Ranked #5 of 27 Hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
E.C. M Hendersonville, Tennessee
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135 reviews from our community

Traveler rating
    86
    29
    13
    5
    2
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48
10
5
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hendersonville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was amazed by the warn and friendly welcome. Everyone from the desk clerks to the housekeeping staff seemed committed to providing a great experience. New hotel that is clean and well kept and easily accessible to Jackson and the interstate. We will definitely stay there again.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Would definitely recommend this place. Staff was extremely nice and accommodating and rooms were very clean. Checked in at 11pm and the girls at desk were super friendly Rated it a 10 checked in 9-27-14

Was this review helpful? Yes 1
Memphis, TN
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was amazed at the superb service of Jackson staff, warm, friendly, courteous and epitome of Southern Hospitality. In a world where communication is all electronic the staff called you by name and checked on you often to ensure your experience/stay was the BEST. Being a Marriott honors member I have been to many properties but this property service is... More

Was this review helpful? Yes 1
Orange County
Contributor
15 reviews 15 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is great and right off the high way. There is a gas station right there as well which is a big plus to fill up right before you get on the highway. Some rooms are better than others, but over all it's very decent. Free breakfast and internet is nice. Hotel was very busy which made the breakfast area... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 weeks ago

Okay, here's the deal....I like Marriott's presentation a lot so much so that I am a card carrying member of their rewards program. Their places seem to be so often perfect or maybe, close to perfect especially when compared to the others. And, from my vantage point, the personnel that Marriott trains certainly shine. But recently something's going on with... More

Review collected in partnership with this hotel

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings Patrick, Thank you for your comments. We truly appreciate your honest feed back, as everything we do is aimed at providing exemplary service and accomodations. First, allow me to apologize for your experience at my property. It is extremely concerning to know that our agent did not explain the repairs, before registration. And even more troubling that you were... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 26, 2014

My husband and I used this hotel while he was on business. I stayed at the hotel most of the time. Breakfast was fine. There were hot and cold items. A mini-store was available. A gas-station convenience store was in walking distance but no restaurants. Access to hotel was easy of interstate. Staff were very accommodating and Twan Cole in... More

Was this review helpful? Yes 2
SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Dear Janice C, WOW! WOW! WOW! Thank you for writing such a kind and complimentary review of our property and staff! I have already shared your review with our entire staff including Miss Twan and I cannot express to you how excited they were to know that we not only met but exceeded your expectations! I am so happy to... More

1 review
5 of 5 stars Reviewed August 25, 2014

The staff was wonderful, everything was above and beyond any hotel we have ever stayed with. The room was beautiful and the breakfast was wonderful. The room was like staying in a very nice apartment in the city. The bed was so comfortable we did not want to leave!

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SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Dear Joseph J, Thank you for reviewing our Residence Inn by Marriott! We are grateful to hear that you had such a wonderful visit with us! I would love to have the opportunity to thank you for your kind review in person the next time you travel to the Jackson area and I will ensure that your review is shared... More

Charlotte, North Carolina
Contributor
19 reviews 19 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 23, 2014

This is a fairly new hotel, about 3 years old, not in all the GPS systems as I found out and someone else who was calling on the phone looking for direction as I was checking in. In many ways this is what you would expect from a Residence Inn – .we have stayed in many over the years. We... More

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SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Greetings TinMan96, Thank you for your detailed review of our property! I am very happy to hear that beyond the basic layout of the room you all enjoyed your stay. I recently had the opportunity to tour the new Residence Inn prototype and am happy to say that our living room spaces are headed back in the more family friendly... More

North Attleboro, Massachusetts
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 13, 2014

We got to the hotel late, and when I called from the road I asked for a quiet room for 3 tall adults - no double beds for us, and a good breakfast. Shelley listened to specifics, and we got a full size fridge to restock our cooler in the morning from our room, a table in the kitchen for... More

Was this review helpful? Yes 1
SarahScokin, Area Sales Manager at Residence Inn Jackson, responded to this review

Dear CKGreenThumb, Thank you for taking the time to review our property! We are so glad that you all enjoyed your time with us and that our staff was able to take such great care of you! I will pass along your kind words to Ms. Shell regarding her attention to detail. We are very grateful to have her on... More

Nashville, Tennessee
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2014

I "lived" in this property for almost two weeks while doing work in the area. I was EXTREMELY surprised and excited at how modern the property is. The staff is phenomenal, and the general manager (Brandon) runs a perfect hotel. The rooms are plenty spacious and everything is modern and nice. Breakfast is provided in the AM's and a light... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Howdy Detective, It was a pleasure reading your review. Thank you so much for taking the time to voice your opinion about our hotel. We were sad to see you and your colleague leave the hotel. My staff misses the bags of candies you both provided them each day. Next time, we will have to sing you that song that... More

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Additional Information about Residence Inn Jackson

Address: 126 Old Medina Crossing, Jackson, TN 38305
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jackson 3*
Number of rooms: 92
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Also Known As:
Residence Inn Jackson Hotel Jackson

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