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Residence Inn Jackson

3.0 of 5 126 Old Medina Crossing, Jackson, TN 38305
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Certificate of Excellence 2014
Residence Inn Jackson
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Residence Inn Jackson
Residence Inn Jackson
Residence Inn Jackson
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158 reviews from our community

Traveler rating
    105
    32
    14
    5
    2
See reviews for
54
11
6
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Tricitiestn
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Check in was seamless. Staff is friendly and helpful (we needed directions to a local spot). Safe and convenient location. Two bedroom suite is spacious with two bathrooms and nice kitchen. Sofa bed added extra space for our teenager. Bathroom, floors, and kitchen need some extra work by housekeeping (hair and dirt on floor, dirty glasses in cabinet)... cleanliness was... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

We are glad to hear you plan on returning when you're in Jackson again! Additionally we have made notes of your comments regarding the cleanliness and gave them to the appropriate departments. We appreciate your feedback! See you again soon! More 

Rapid City, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Way above expectations fantastic staff. great room wonderful food. extremely nice place to stay i would highly recommend. Manager went above and beyond when we checked in. Thanks for a wonderful stay.

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Sally, Our goal is to treat everyone like a family, especially our guest! It was our pleasure having you with us! Please come back and see us again when you find your self in the area! More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was a very clean and nice hotel. There were a few left- over hairs on the bed linens, no doubt from being laundered. This hotel was well appointed, nicely decorated with better artwork on the walls, as far as chain hotels go. The staff was extremely friendly and helpful. There was a nice indoor pool and there were even... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Courtney, Thank You for tkaing time to say great things about us and your stay! It makes me happy knowing that you left satisfied! If you need assistance planning your next stay with us don't hesitate to give us a call, we look forward to seeing you again soon! More 

McKinney, Texas
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel met, if not exceeded, my expectations. The hotel appeared renovated and in great condition. Our 1 bedroom suite was exactly as described online and perfect for our small family with a preschooler. The room appeared modern and recently renovated for the most part, but there was room for improvement in the area of housekeeping and minor maintenance. The... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

JETSETG, We appreciate your review and eye for detail! We have made notes of your findings and addressed the appropriate departments with your concerns. Although you found some areas of opportunity for us we are happy that overall you enjoyed your stay! We invite you back to spend time with us again the next time you're in Jackson, TN! More 

Camarillo, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice hotel, indoor pool, gym, outside fire pit. Great place even better people. Stayed a week last year came back stayed a week this year and we look forward to a week next year. Nice breakfast and loved the social hour with beer & wine. Just can't say enough how genuinely nice EVERYONE was. If your in the area I... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Dennis, Hopefully you had a chance to use & explore our indoor pool & gym! We agree that people do truly make the difference! We love getting to know our Residence Inn guests! Thank you for taking the time to acknowledge our efforts, we will see you again soon! More 

Denver, Colorado
1 review
5 of 5 stars Reviewed December 22, 2014

The staff went out of thier way to make my stay perfect. The staff ran out of Tomato Juice in there in hotel store and they went to the store to get me some and dropped it off at my room. In all my stays in hotels this has never happen. Awesome Staff

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

JD, We think you're awesome too! We try daily to make sure that our guest are getting only the best service from us! When your travels land you back in Jackson, TN we look forward to seeing you again! More 

Cordova, Tennessee, United States
1 review
1 of 5 stars Reviewed December 18, 2014

Guest service was pretty good. The night clerk was not the best but the person I talked to that morning was wonderful. The room looked as if it has not been dusted or cleaned since the hotel was opened. The dust was extremely visiable. There were also stains on the wall and on the sofa. My allergies have not been... More 

Was this review helpful? Yes
Cornelius W, Manager at Residence Inn Jackson, responded to this review

ConstantTraveler76 We truly appreciate you taking the time to leave your comments with Trip Advisor. Please know that your experience was not a norm for us, and I sincerely apologize for the issues incurred during your visit. It is our goal to provide you the comfort and cleanliness of home and service second to none, and apparently we dropped the... More 

Savannah, Georgia
1 review
5 of 5 stars Reviewed December 15, 2014

The guest staff was very nice and personable. Willie in the breakfast area put love into the food. I felt like I was at home! Thanks for a wonderful experience. I will definitely be back as well as recommend this location to others.

Was this review helpful? Yes
Cornelius W, General Manager at Residence Inn Jackson, responded to this review

Cmiles1208 Thank you so much for the wonderful comments! Mr. Willie is truly an asset our team, and it is uplifting to know we were able to make you feel at home. Please let us know when you'll be returning. We're awaiting the opportunity serve you again! More 

Hampton, Virginia
1 review
5 of 5 stars Reviewed December 3, 2014

This is the best one yet! Over the past 24yrs, we've traveled from VA to our hometown TENN. almost every year making it our vacation spot as well as spending quality time with our family. So we've had some experiences along the way!!. But this hotel is the best kept secret in my hometown. I will be coming back and... More 

Was this review helpful? Yes
Brandon P, Manager at Residence Inn Jackson, responded to this review

We understand that traveling takes a lot out of you, we are delighted that we were able to make you feel welcomed and at home during your time with us in Jackson, TN! Willie loves making our guest smile through his wonderful breakfast cusine! We'll see you on your next trip from Virginia! More 

Jackson, Tennessee
1 review
5 of 5 stars Reviewed December 1, 2014

My family traveled home to Jackson for the holiday. We had 4 rooms at this hotel. All were extremely satisfied with the rooms, meals, accommodations, and friendliness of the staff, especially the breakfast man, Willie. He told us that the word "no" was not in their vocabulary at this hotel. I will stay there again.

Was this review helpful? Yes
Brandon P, Manager at Residence Inn Jackson, responded to this review

We are so pleased that you chose us to accommodate your family during the Thanksgiving Holiday! We strive daily to ensure that each guest and their families feel welcomed and like their part of our Residence Inn Jackson family! We thank you & look forward to your next visit! More 

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Additional Information about Residence Inn Jackson

Address: 126 Old Medina Crossing, Jackson, TN 38305
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jackson 3*
Number of rooms: 92
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Also Known As:
Residence Inn Jackson Hotel Jackson
Hotel Style:
#3 Family Hotel in Jackson
#4 Business Hotel in Jackson
#5 Romantic Hotel in Jackson

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