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Residence Inn Jackson

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126 Old Medina Crossing, Jackson, TN 38305
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Residence Inn Jackson
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Residence Inn Jackson
Residence Inn Jackson
Residence Inn Jackson
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164 reviews from our community

Traveler rating
    109
    34
    14
    5
    2
See reviews for
56
11
7
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Aurora, Colorado
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here at a weekend when the hotel was full. The service was as friendly as anywhere I have ever been. The check in staff, housekeeping, and breakfast staff were stellar. The rooms are laid out well, were clean, and the living area/kitchen is great. My only complaint was the bed. it was hard and made a loud crunching sound... More 

Was this review helpful? Yes 1
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Good Morning Safetydawg88! Thank you for your time and kind words also making us aware of the "crunch" in your mattress! :) We appreciate your business and feedback! Thank you again, we will see you the next time your travel brings you to Jackson! More 

Baytown, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

An unplanned stop brought us to this hotel due to mechanical issues with our vehicle. Not on ly was the staff polite and friendly but the desk assistant Chrissy assisted us in acquiring a mechanic for the very next morning. This was probably above and beyond her duties but she checked aroun. She talked to some others and pointed us... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Rene, We are elated that you were so satisfied with your stay! We pride ourselves on our service, making sure our guest are taken care of from TV remote to mechanic! We look forward to seeing you again soon! Hope you all have made it home safely! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Immaculately clean rooms. Comfy linens and soft towels. Even a recliner in the living area! Exceptional customer service. Front desk service made check-in a breeze. Thank you for a most pleasant and positive experience. Wholeheartedly recommend to others!

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Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Thank You TrueTexasGirl! We are so happy that you thoroughly enjoyed your stay with us in Jackson, TN! We also gladly welcome you to come back the next time your travels lead you to this part of Tennessee! More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

the hotel had plenty of activities from basketball goal on one side of court. With 12' nets on both ends. my kids were able to practice pitching then hitting baseballs into the net.A fire pit to do smores in.And the staff Shell was very funny and nice at the front desk. And Willie was on top of the breakfast.He kept... More 

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Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Priscilla, We love our sport court too! So glad your family was able to use it while you all were here! We appreciate your business and time leaving us a wonderful TripAdvisor review! We look forward to seeing you again soon! More 

Carlisle, Ohio
1 review
5 of 5 stars Reviewed February 10, 2015

It is evident that management and staff are all on the same page regarding customer service and cleanliness. They were curtious, helpful, and went the extra mile thinking outside the box to achieve customer satisfaction. Unfortunately the hotel overbooked our first nights stay (not a good first impression). However, they arranged the first night in a pleasant hotel across the... More 

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Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Thank You Michael for your time and review! I'm glad you had such a wonderful experience with us while you were in Jackson! We strive to be THE BEST. Thank you for allowing us a chance to be of service to you and your family while you were here! We welcome you back to the Residence Inn every time your... More 

Little Rock, Arkansas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

This hotel got it right on everything. I stopped for an overnight due to a long drive and I wanted to stay longer. The rooms were large and extremely comfortable. My only complaint is that the entrance does not have an awning. I think they need to add one because no one wants to unload in the rain.

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Sayso80, Thank you for taking the time to review the Residence Inn Jackson, TN! We have definitely passed the message about the awning to upper management, because we agree, no one likes to be rained on! However we are elated that you found us to be of the quality you expected when making your reservation! When your travels land you... More 

Tricitiestn
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 24, 2015 via mobile

Check in was seamless. Staff is friendly and helpful (we needed directions to a local spot). Safe and convenient location. Two bedroom suite is spacious with two bathrooms and nice kitchen. Sofa bed added extra space for our teenager. Bathroom, floors, and kitchen need some extra work by housekeeping (hair and dirt on floor, dirty glasses in cabinet)... cleanliness was... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

We are glad to hear you plan on returning when you're in Jackson again! Additionally we have made notes of your comments regarding the cleanliness and gave them to the appropriate departments. We appreciate your feedback! See you again soon! More 

Rapid City, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 23, 2015

Way above expectations fantastic staff. great room wonderful food. extremely nice place to stay i would highly recommend. Manager went above and beyond when we checked in. Thanks for a wonderful stay.

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Sally, Our goal is to treat everyone like a family, especially our guest! It was our pleasure having you with us! Please come back and see us again when you find your self in the area! More 

1 review
5 of 5 stars Reviewed January 23, 2015

This was a very clean and nice hotel. There were a few left- over hairs on the bed linens, no doubt from being laundered. This hotel was well appointed, nicely decorated with better artwork on the walls, as far as chain hotels go. The staff was extremely friendly and helpful. There was a nice indoor pool and there were even... More 

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Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Courtney, Thank You for tkaing time to say great things about us and your stay! It makes me happy knowing that you left satisfied! If you need assistance planning your next stay with us don't hesitate to give us a call, we look forward to seeing you again soon! More 

McKinney, Texas
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 4, 2015

This hotel met, if not exceeded, my expectations. The hotel appeared renovated and in great condition. Our 1 bedroom suite was exactly as described online and perfect for our small family with a preschooler. The room appeared modern and recently renovated for the most part, but there was room for improvement in the area of housekeeping and minor maintenance. The... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

JETSETG, We appreciate your review and eye for detail! We have made notes of your findings and addressed the appropriate departments with your concerns. Although you found some areas of opportunity for us we are happy that overall you enjoyed your stay! We invite you back to spend time with us again the next time you're in Jackson, TN! More 

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