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Residence Inn Jackson

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126 Old Medina Crossing, Jackson, TN 38305
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1 room 1 adult
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Residence Inn Jackson
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197 Reviews from our TripAdvisor Community

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Brandon, Mississippi
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I love the location and quiet secluded ness of the hotel. It is very clean and spacious the parking lot is big. The gust services were berry polite and promptly checked me in. The price is reasonable I had a studio room it looks like fine living in the rooms and the bed was comfortable. The amenities are very good.

Helpful?
Thank Anthony R
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn -Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Colorado
1 review
5 of 5 stars Reviewed December 28, 2015 via mobile

Let me tell you, we could not have picked a better place. The entire staff, from every level, went out of their way to make our stay memorable and enjoyable. Great breakfast, clean rooms and a smile every morning. The employees there enjoy making people happy.

Helpful?
Thank swift41
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn -Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Kansas City, Missouri
1 review
2 of 5 stars Reviewed December 26, 2015 via mobile

This is the second time I stayed at this property and this is the second time I've had an issue. I prefer paid for my room and go to check out they telling me the didn't charge my card when I initially made the reservation and now I have to prove to them that they did charge my card by... More 

Helpful?
Thank Natasha G
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Dear Natasha, Thank you for taking the time to speak with me about your recent stay at Residence Inn Jackson. While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you on the phone, regarding your rate and charges to your account. I wish that... More 

Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 26, 2015

This is a nice facility, but beware of where your room is located in the hotel! We stayed there on December 23rd & were placed in a room on the side of the hotel nearest I40, although there were very few guests in the hotel. The hotel is very near the freeway, & the road noise was horrible. It kept... More 

Helpful?
Thank Excellence
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Dear Excellence, Thank you for taking the time to complete a review with TripAdvisor in regards to your recent stay at the Residence Inn Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the room location and... More 

Jackson, Tennessee
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 30, 2015

I have stayed in this hotel on more than one occation. And because of the comfort I and my family experience here, we choose to stay, even when a more economical choice is available. Wille Merrill, makes breakfast a very enjoyable experience. His humor associated with a dedication to please his customers is so refreshing and admirable. The rest of... More 

Helpful?
Thank sequeoria
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 28, 2015 via mobile

This would be a 4 or 5 star review if it had not been for the issue with our bed. Upon leaving out for the day on Friday, I mentioned to the front desk clerk that the bed made horrible noises with just the least little movement and had contributed to one of worst nights of sleep I could remember... More 

Helpful?
Thank David L
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for taking the time to rate our hotel on TripAdvisor in regards to your recent stay at the Residence Inn Marriott-Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the condition of your bed. We... More 

jackson, tn
Level Contributor
4 reviews
5 of 5 stars Reviewed November 24, 2015

Our company had a team of 8 from out of town come and stay for several days. three staff members stayed too. We used their work room downstairs, and the staff was absolutely wonderful. They went along with all of our crazy requests, and they went above and beyond. The rooms were great, the breakfast was good. I recommend it... More 

Helpful?
Thank sara c
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn-Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our... More 

Huntsville, AL
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 21, 2015

I travel extensively, and Marriott is among my preferred hotel chains. This Residence Inn has a lot of good points. The rooms are well-designed and spacious. It is pet-friendly, which is often a requirement for me, and the staff is extremely helpful and welcoming. I had a problem entering my room after checking in, and it turned out that the... More 

Helpful?
Thank LynnB_Huntsville_AL
JC S, General Manager at Residence Inn Jackson, responded to this review

LynnB_Huntsville, I appreciate your positive feedback about our hotel! We do take pride in catering to our guests' needs the best way we can and as quickly as possible. As a valued guest, I see that we were not able to meet your expectations, and I apologize for our lack of performance. From your comments, I will be working with... More 

Perdido Key, Florida
Level Contributor
73 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed September 28, 2015

My wife and I spent one night here in late September and it was "OK." We were hoping to stay at the best motel in Jackson, but that didn't happen. Cornelius, at the front desk, was both professional and personable. It was a pleasure checking in with him, however things went downhill from there. While walking to the elevator I... More 

Helpful?
Thank Michael R
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

Dear MICHAEL, Thank you for taking the time to complete your review of the Residence Inn-Jackson, through TripAdvisor. As a highly valued guest, we see that there is room for improvement based on your feedback. We see that you enjoyed the service of everyone”; however, we also noticed that there were several missed opportunities. Please accept our apology for not... More 

New Albany, Mississippi
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 15, 2015

I enjoyed 3 nights at this wonderful hotel. Willie who works the breakfast bar does an OUTSTANDING job. He is a dedicated hard worker. I will stay at this hotel again and again when I visit Jackson, TN. Keep it up Willie!

Helpful?
1 Thank Albanyjack
Cornelius W, Front Office Manager at Residence Inn Jackson, responded to this review

"WOW WOW WOW" As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come... More 

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