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Residence Inn Jackson

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126 Old Medina Crossing, Jackson, TN 38305
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1 room 1 guest
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Residence Inn Jackson
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187 Reviews from our TripAdvisor Community

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Traveler rating
    125
    38
    14
    7
    3
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70
11
7
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
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English first
  • All months
    (187)
  • Mar-May only
    (36)
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  • Dec-Feb only
    (39)
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Seymour, Tennessee
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Room was very nice and spacious for a week long stay. Great breakfast each morning, much more to choose from in addition the usual bagels and cold cereal. Complimentary happy hour each evening with food, beer, and wine for guests. Bed was very comfortable, kitchen in room was a good size if you wanted to stay in for dinner.

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Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stopped at this hotel the last 2 years on our way home to Texas from a trip to the Northeast. After a long day on the road it sure feels great to walk in to a nice place. The hotel is pet-friendly, which we love because we travel with our dogs. There is no previous "pet smell" and... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

My trip was great! There were so many of my family members that were hosted by this hotel for a large family reunion. My immediate family traveled from a long distance in the midwest, and we arrived at the hotel ahead of time. We were able to get our rooms quickly and efficiently even despite our coming in early before... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff are incredible, they went out of their way to make us feel welcome. The front desk manager even had a set of golf balls waiting for me in the morning, not sure how he knew I needed them but needless to say, Awesome!

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Austin, TX Hook 'em Horns!
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived after 9pm and were pleased to find out we'd been upgraded to a one-bedroom room. The room was quiet and spacious and we had no problems. We slept past breakfast so I can't comment on that. I'd definitely stay here again!

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JC S, Guest Relations Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn -Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Austin, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For Tennessee, The Jackson Area offers many modern hotel and dining options. The Residence Inn, located right off the highway is new and it shows. The rooms were excellent, the check-in staff was welcoming. Despite the proximity to the highway, noise was not an issue. We left too early to sample the breakfast. Check out was easy, however because I... More 

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JC S, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn -Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I just had to write about my family's our experience with this Residence Inn The hotel staff are all just amazing , friendly, fun and thoughtful. When my daughters needed directions and recommendations about places to visit, the staff investigated some options, printed them out and highlighted points of interest. Nice. I was upset because I dropped my bracelet down... More 

Was this review helpful? Yes 1
JC S, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn -Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Well we now have our "official" team name!!! Team "Fab" or... More 

1 review
5 of 5 stars Reviewed July 20, 2015

The computer was broken, and the hot tub was slow to start, but the breakfast was so good I didn't notice. The food area is the best I've had ever in a hotel. The evening happy hour and morning breakfast made my "business trip" very enjoyable! The staff was top notch especially the kitchen staff and housekeeping....

Was this review helpful? Yes
JC S, Front Office Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn -Jackson through TripAdvisor. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We do apologize for not having the hot tub 100% operational... More 

Jackson, Tennessee
1 review
2 of 5 stars Reviewed July 16, 2015

The staff was super friendly. Great location close to the interstate. Unfortunately, the housekeeping was horrific. My employer has paid for this room Feb-Sept 7 nights a week. I have had on going, NON STOP issues with my room not being cleaned. Dirty sheets that I spilt coffee on and deliberately stripped the bed and put on floor to insure... More 

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JC S, General Manager at Residence Inn Jackson, responded to this review

sjmichels1021, Thank you so much for taking the time to leave your concerns with Trip Advisor. I truly appreciate you providing insight to what should never be an issue. Cleanliness is our top priority, and while we've managed to succeed in friendliness, cleanliness is where we have failed incredibly. I am working diligently with my team to put systems in... More 

Norfolk, Virginia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 13, 2015

This hotel was excellent. It was beautiful, clean and I would recommend to anyone. The staff was wonderful and we had a very relaxing night after being on the road for twelve hours. We were only there for one night but will definitely stay there again. Has a cool indoor pool and was very comfortable. I can't say enough good... More 

Was this review helpful? Yes
JC S, General Manager at Residence Inn Jackson, responded to this review

Thank you for sharing your experience at the Residence Inn Jackson through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are elated to have the stellar staff... More 

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