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All 27 Jackson hotels

Residence Inn Jackson

3.0 of 5 Hotel   |   126 Old Medina Crossing, Jackson, TN 38305
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Ranked #4 of 27 hotels in Jackson
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
ckgreenthumb North Attleboro, Massachusetts
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  • Reviews (127)
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127 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
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English first
North Attleboro, Massachusetts
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We got to the hotel late, and when I called from the road I asked for a quiet room for 3 tall adults - no double beds for us, and a good breakfast. Shelley listened to specifics, and we got a full size fridge to restock our cooler in the morning from our room, a table in the kitchen for... More

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Nashville, Tennessee
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I "lived" in this property for almost two weeks while doing work in the area. I was EXTREMELY surprised and excited at how modern the property is. The staff is phenomenal, and the general manager (Brandon) runs a perfect hotel. The rooms are plenty spacious and everything is modern and nice. Breakfast is provided in the AM's and a light... More

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Howdy Detective, It was a pleasure reading your review. Thank you so much for taking the time to voice your opinion about our hotel. We were sad to see you and your colleague leave the hotel. My staff misses the bags of candies you both provided them each day. Next time, we will have to sing you that song that... More

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Passing through Jackson, we decided to stay at the Residence Inn as opposed to our usual Hampton Inn, as the price was the same, and the RI had more to offer. At first, we were very happy with the accommodations. The room was large and extremely well laid out. We were very tired when we got in, so we didn't... More

Was this review helpful? Yes 1
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings, Thank you for taking the time to provide feedback on your stay with us. Your comments help us to grow better each day and ensure that the next guest will have an extraordinary experience. I apologize for the several housekeeping issues you mentioned. I have personally inspected your room to ensure that we have corrected all concerns. If you... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have stayed at the Residence Inn in Jackson, Tennessee off and on for a total of 4 months. This hotel is one of the best customer service hotels that I have stayed at. You never know when Brandon (manager) is going to be working. Some times you see him on 3rd shift and sometimes on 1st. Tela is one... More

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Hi Jeremy, THANK YOU so much for your review. It is refreshing and encouraging to read reviews like this. Tela, Caroleen and I were all smiling from ear to ear as we read your opinion of our property and service. We cannot wait to welcome you back home. Yours in hospitality, Brandon Philpart, GM More

14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 17, 2014

Just checked out after 3 night stay. Overall, I stay here again. You will have an enjoyable stay depending on your priorities. Pros -excellent breakfast with real eggs, sausage or bacon every day -rooms have full size fridge, dishwasher, 2 burner stovetop, silverware and plates -lots of seating, desks and outlets fir charging in the spacious room -manager's reception at... More

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings, Thank you for choosing Residence Inn Jackson as your travel destination. We are delighted that you were able to find some enjoyment at our property. I apologize for the "cons" you experienced during your stay. In reading your comments, it appears that you enjoyed breakfast, but had a less than favorable experience during our social hour. While we provide... More

Oxford, Mississippi
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 12, 2014

I was traveling through Jackson and needed a place to stay. Settled on the Residence Inn after shopping on my phone for a while. Although I chose this hotel for the price, I could not have asked for a nicer, cleaner place to stay. I ended up booking a two-bedroom suite. A regular room was going to cost $99 and... More

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Thank you for taking the time to express your thoughts about our property. We are delighted that your stay with the Residence Inn Jackson was enjoyable. We hope that you have found your new home away from home. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate... More

Senior Contributor
30 reviews 30 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 7, 2014

For the past seven years, I have served as the Event Coordinator/Planner for my family reunion. Our family reunion is an annual event and is held at a different site each year, which requires planning to begin 8 to 10 months in advance. I have to say that I had the worst experience ever during my hotel check in with... More

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings Turley Family, Thank you for taking the time to express you concerns and share your experience. I apologize for your poor check-in experience and for casting a negative light on what should have been a joyous occasion. I will personally address the issues with both associates and I can assure you that this will NOT happen again- to you... More

Tennessee Ridge, Tennessee
1 review
5 of 5 stars Reviewed July 2, 2014

I must say this is our first review EVER!!!! We just had the best customer service experience after speaking with Tila at the Residence Inn in Jackson, Tennessee. We love Marriott and all their hotels, they are always our first choice. If you are ever headed to Jackson and looking for a great place to stay then I would highly... More

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Brandon P, General Manager at Residence Inn Jackson, responded to this review

Howdy Beard Family, We are glad that you made it home safely. THANK YOU for an awesome review. Tela has not stopped smiling after reading your comments. We are thrilled that you enjoyed yourselves while here and even more thrilled that we could be a part of the experience. We hope that you have found your new home when travelling... More

Jackson, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2014

Me and my fiance have been at the Residence Inn for a couple of months now. We are leaving tomorrow, but I had to comment on the staff and service here. We were displaced from our home and had no choice but to move to the hotel. From day 1, the staff and manager took care of all of our... More

Was this review helpful? Yes 1
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Dear Debra B, THANK YOU for a great review!!! We enjoyed every day of your stay with us. We are happy that you enjoyed us and felt like family here. Joyce and I enjoyed ourselves at your church and will be back soon. We also look forward to the upcoming wedding- and the great food I know you will be... More

Cary, North Carolina
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 25, 2014

We recently stayed Thursday through Tuesday and found the hotel relaxing and enjoyable except for the weekend. We felt sorry for the hotel staff who had the clean up all the trash that was left both outside and inside the hotel. On the weekend the hotel was filled with families who we assumed were attending some sort of Little League-type... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Jessica B, Manager at Residence Inn Jackson, responded to this review

Hello there, Thank you for taking the time to write a review. I apolgize for the trouble with getting crank calls and children running in the hallways during your stay. We will definitely take your comments into consideration the next time we have a team stay with us. Hopefully we can make your next stay with us more enjoyable and... More

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Additional Information about Residence Inn Jackson

Address: 126 Old Medina Crossing, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jackson 3*
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Also Known As:
Residence Inn Jackson Hotel Jackson

25 photos of this hotel

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Bathroom (1)
Room/suite (3)
Dining (1)
Hotel & grounds (2)
Other (9)

Management photos: Courtesy of the property manager

All management photos (10)
Room/suite (3)
Pool/beach area (1)
Bathroom (1)
Hotel & grounds (2)
Other (3)
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Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Jackson #4 Business Hotel in Jackson
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Official Description (provided by the hotel)
The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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