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Residence Inn Jackson

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126 Old Medina Crossing, Jackson, TN 38305
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Residence Inn Jackson
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Residence Inn Jackson
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174 Reviews from our TripAdvisor Community

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Traveler rating
    116
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford, Ohio
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was checked in yesterday by Miss Shell. She was super nice and allowed us an early check in. Our flight originated at 6am from CVG with a connection in ATL. Almost an hour drive to get here from Memphis so we were tired already. Would have LOVED an upgrade but some kind of snag thru Marriott.com would not let... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

I have had the privilege of staying three long trips and each time the entire staff have been very accommodating. Willie must live there as he is always in the kitchen preparing the delicious breakfast items, keeping all the tables clean and ensuring the coffee is never ending. All the ladies at the front counter are so welcoming every evening... More 

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Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Two weeks into a four-week stay at this property, I feel I can make a very well-informed review. This property is the best option in Jackson, TN for a comfortable short-term stay and the only option worth considering for a long-term stay. We typically stay in very high-rated hotels and resorts and I consider myself a huge hotel snob. First... More 

Was this review helpful? Yes 1
RIJaxTNGSM, Guest Relations Manager at Residence Inn Jackson, responded to this review

Thank you SO much Lola for your detailed review! We are so pleased that you had the time to thoroughly enjoy ALL that our hotel has to offer! We take great pride as you saw personally and mentioned in your review! We definitely look forward to seeing you on your next visit to Jackson! Thank You so much for your... More 

Nashville, Tennessee
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My stay at Residence Inn in Jackson Tennessee was great. The staff were super friendly. The hotel room was clean and comfortable. The internet was fast and reliable. I will stay here again. The staff all seemed very happy and were all friendly. Thanks.

Was this review helpful? Yes
RIJaxTNGSM, Guest Relations Manager at Residence Inn Jackson, responded to this review

Tennesse_Travel, We appreciate your time and review. With a spirit of service within the building we love making sure our guest feel welcome from the front door to breakfast! Have a wonderful week! More 

Atlanta, Georgia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I had a great stay here. I generally do. The rooms are clean, breakfast is delicious and parking is great. The only negative was housekeeping tapping on my door at 1030am on the morning of check out...I clearly had the do not disturb sign up because I'm usually busy working. I didn't answer the door and she eventually moved on,... More 

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RIJaxTNGSM, Guest Relations Manager at Residence Inn Jackson, responded to this review

justtripping1, Sorry about the 10:30 a.m. knock :) We are happy you enjoyed your stay otherwise! We will see you the next time you come visit Jackson, TN! More 

Memphis, TN
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I actually stayed at this hotel over a year ago but just found my photos and wanted to write a review because it was such a great experience I am now entrusted with choosing the hotels for our group education on out of town stays. We were attending a class at the state building in downtown and it was easy... More 

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RIJaxTNGSM, Guest Relations Manager at Residence Inn Jackson, responded to this review

Mexilady, Thank you for thinking of us a year later! We are still in the same place, we hope you come see us again this year! Thank you for sharing the pictures as well as an awesome review! We will see you soon! More 

Jackson, Tennessee
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 29, 2015

The hotel is always clean. The service is always great! The staff here go out of their way to help you with everything and make sure you're doing well. The breakfast is also amazing with fresh fruit, bagels, English muffins, hot oatmeal, Texas sized waffles, many drink choices, free newspapers, and there is a lot more. The breakfast changes everyday,... More 

Was this review helpful? Yes
RIJaxTNGSM, Guest Relations Manager at Residence Inn Jackson, responded to this review

Renee! We are so excited you took your time and explored our property! There is so much to do while staying here! Thank you for taking the time to review The Residence Inn! We look forward to seeing you again next year! More 

Lexington, Tennessee
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 4, 2015

Really enjoyed staying at this hotel. The facilities are nice and the staff is great. We were really impressed with JC who made our stay extra nice. The free wifi isn't very good but you can pay extra if you want decent wifi. The staff seems to be well trained in customer service, especially at remembering people's names. The only... More 

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Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Thank you for your response! We are glad you enjoyed your stay over all. Although you incurred an issue thank you for allowing us to correct it. More 

Massillon, Ohio
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 4, 2015

The staff is friendly, the rooms are great, and the pool and workout facilities are nice. Breakfast is always delicious. They have waffles, yogurt, cereal, fruit, eggs, meats, and an oatmeal bar with toppings including nuts and blueberries! I definitely recommend this hotel if you are staying in Jackson for an extended period of time. It's always very busy and... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

Thank You for your time and response! We are glad you enjoyed your breakfast with us! We look forward to you staying with us the next time your travel brings you to Jackson, TN! More 

Hampton, Virginia
2 reviews
5 of 5 stars Reviewed April 17, 2015

This is my second time staying at the Residence Inn in less than 6mos. Yet again excellent customer service, had a bit of problem with the room, but it did not overshadow the excellent service that my family received. Plus the desk clerk "Shell" handled it. So kudos to her for making sure we were satisfied. Like before, we always... More 

Was this review helpful? Yes
Katia P, Guest Relations Manager at Residence Inn Jackson, responded to this review

CHRISTINE3391234, Thank you for your wonderful comments. We know that things happen sometimes and we appreciate you allowing us to "handle" them for you! We're also pleased that your family was able to enjoy breakfast with Willie! Thank you for making us your choice! More 

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