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All 26 Jackson hotels

Residence Inn Jackson

3.0 of 5 Hotel   |   126 Old Medina Crossing, Jackson, TN 38305
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Residence Inn Jackson
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85%
Ranked #4 of 26 hotels in Jackson
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
xietsanghua texas
  • Overview
  • Reviews (123)
  • Photos (25)
  • Amenities
  • Room tips (35)
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123 people have reviewed this hotel

Traveler rating
    80
    25
    12
    5
    1
See reviews for
46
8
4
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
texas
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Just checked out after 3 night stay. Overall, I stay here again. You will have an enjoyable stay depending on your priorities. Pros -excellent breakfast with real eggs, sausage or bacon every day -rooms have full size fridge, dishwasher, 2 burner stovetop, silverware and plates -lots of seating, desks and outlets fir charging in the spacious room -manager's reception at... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings, Thank you for choosing Residence Inn Jackson as your travel destination. We are delighted that you were able to find some enjoyment at our property. I apologize for the "cons" you experienced during your stay. In reading your comments, it appears that you enjoyed breakfast, but had a less than favorable experience during our social hour. While we provide... More

Oxford, Mississippi
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

I was traveling through Jackson and needed a place to stay. Settled on the Residence Inn after shopping on my phone for a while. Although I chose this hotel for the price, I could not have asked for a nicer, cleaner place to stay. I ended up booking a two-bedroom suite. A regular room was going to cost $99 and... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Thank you for taking the time to express your thoughts about our property. We are delighted that your stay with the Residence Inn Jackson was enjoyable. We hope that you have found your new home away from home. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate... More

Senior Contributor
30 reviews 30 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the past seven years, I have served as the Event Coordinator/Planner for my family reunion. Our family reunion is an annual event and is held at a different site each year, which requires planning to begin 8 to 10 months in advance. I have to say that I had the worst experience ever during my hotel check in with... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings Turley Family, Thank you for taking the time to express you concerns and share your experience. I apologize for your poor check-in experience and for casting a negative light on what should have been a joyous occasion. I will personally address the issues with both associates and I can assure you that this will NOT happen again- to you... More

Tennessee Ridge, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

I must say this is our first review EVER!!!! We just had the best customer service experience after speaking with Tila at the Residence Inn in Jackson, Tennessee. We love Marriott and all their hotels, they are always our first choice. If you are ever headed to Jackson and looking for a great place to stay then I would highly... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Howdy Beard Family, We are glad that you made it home safely. THANK YOU for an awesome review. Tela has not stopped smiling after reading your comments. We are thrilled that you enjoyed yourselves while here and even more thrilled that we could be a part of the experience. We hope that you have found your new home when travelling... More

Jackson, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Me and my fiance have been at the Residence Inn for a couple of months now. We are leaving tomorrow, but I had to comment on the staff and service here. We were displaced from our home and had no choice but to move to the hotel. From day 1, the staff and manager took care of all of our... More

Was this review helpful? Yes 1
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Dear Debra B, THANK YOU for a great review!!! We enjoyed every day of your stay with us. We are happy that you enjoyed us and felt like family here. Joyce and I enjoyed ourselves at your church and will be back soon. We also look forward to the upcoming wedding- and the great food I know you will be... More

Cary, North Carolina
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently stayed Thursday through Tuesday and found the hotel relaxing and enjoyable except for the weekend. We felt sorry for the hotel staff who had the clean up all the trash that was left both outside and inside the hotel. On the weekend the hotel was filled with families who we assumed were attending some sort of Little League-type... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Jessica B, Manager at Residence Inn Jackson, responded to this review

Hello there, Thank you for taking the time to write a review. I apolgize for the trouble with getting crank calls and children running in the hallways during your stay. We will definitely take your comments into consideration the next time we have a team stay with us. Hopefully we can make your next stay with us more enjoyable and... More

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

It was an excellent hotel and the suite my family and I have was great. The facilities are great for the family, very close to the high way and gas station. I wish I had stayed one more night a this hotel. My daughter and her friend enjoyed the pool. Very customer service oriented staff. I must say this stems... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Jessica B, Manager at Residence Inn Jackson, responded to this review

Hello Jorge! I'm glad you and your family had such an awesome stay with us, and that your daughter and her friend were able to take time to enjoy our indoor pool. We do take pride in giving our guests the great customer service! Thank you for staying with us! We hope to see you again soon! Jessica Blackwell Guest... More

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Room was not cleaned on more than one occasion. Forgot to give shampoo several times Trash not emptied several times several mornings there were employees hanging out on breakfast nook that work there blabbing about the honeys and hiding on work Towels stink like not dried soon enough after wash like must/ mold Hot tub jets not working entire stay.... More

Was this review helpful? Yes
Brandon P, General Manager at Residence Inn Jackson, responded to this review

Greetings Mr. Stark, Please accept my deepest apologies for your less than satisfactory experience at our property. It is our goal to provide superior guest service every day. I have reviewed your reservation and see that you stayed 15 nights with us. I want to assure you that we would not purposely neglect servicing your room. It appears that there... More

Memphis, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were here for a baseball tournament/championship. The service here was amazing. The hotel was amazing, the suites were amazing, the location was great and... well... this place is AMAZING. I will definitely stay here again and recommend it to anyone visiting this area. My son said the young man that checked us in looked like Kevin Durant. LOL... he... More

Was this review helpful? Yes
Jessica B, Manager at Residence Inn Jackson, responded to this review

Hello Ashley! Thank you for staying with us! We appreciate the great feedback. I'm glad you and your family had such an amazing stay!!! We hope to see you again very soon... and yes he does look like Kevin Durant! Jessica Blackwell Guest Services Manager More

Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

I travel quite a bit with my job therefore cleanliness, friendliness and professionalism and a nice bed/pillow are very important to me. I've been staying at the Residence Inn for the last three years and I've never been disappointed. The staff go out of their way to ensure my needs are met, they are always friendly when I walk through... More

Was this review helpful? Yes
Jessica B, Manager at Residence Inn Jackson, responded to this review

Hello Jane! Thank you for always choosing to stay with us. We love having you here! Jessica Blackwell Guest Services Manager More

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Additional Information about Residence Inn Jackson

Address: 126 Old Medina Crossing, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jackson 3*
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Also Known As:
Residence Inn Jackson Hotel Jackson

25 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Jackson #3 Family Hotel in Jackson
Hotel Class
Official Description (provided by the hotel)
The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more   less 
Number of rooms
92

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