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Holiday Inn Express & Suites Jackson Northeast

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55 Parkstone Place, Jackson, TN 38305
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Holiday Inn Express & Suites Jackson Northeast
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Holiday Inn Express & Suites Jackson Northeast
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163 reviews from our community

Traveler rating
    117
    32
    8
    2
    4
See reviews for
51
34
8
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express & Suites Jackson Northeast
See the most recent reviews
Clinton, Tennessee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014

Returning from a trip to Pike County, Arkansas, we had driven most of day. Checked in. the desk clerk was friendly and helpful. Room was clean. Only problem we had was that we could not figure out how to make coffee. Called the desk for help. Clerk said he had just made a fresh pot and we were welcome to... More 

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for electing to stay with us! We try our best to please our guests. We are happy that you took pleasure in your experience here and would love to see you again! More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2014 via mobile

Spent a night here while on business. Hotel was clean and comfortable, but staff was indifferent and the location was close to fast food only; I wanted something at least a step up from fast food and had to go a couple of exits up to find it. Otherwise, an okay place to spend a night.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your review. I am glad you enjoyed your stay overall, but I do apologize that our staff did not meet your expectations. I will make management aware of this so that the issue will be corrected. While we do have mainly fast food places nearby, there are a couple of awesome restaurants on this exit, as well.... More 

North Carolina Coast, North Carolina
Top Contributor
83 reviews 83 reviews
27 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed November 16, 2014

This hotel is right off of the freeway in a developing area. There are empty building lots surrounding the area so there is plenty of room for large vehicles. The night we were there two helicopters landed in one of the neighboring lots for a night's stay. Mr GeoAdventurer said this is her new favorite Holiday Inn Express and we... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for letting us know about your stay! It is definitely a huge compliment for us when a guest tells us we are their favorite place to stay, especially when they stay at many other hotels. The helicopters were a new experience for us as well, and we certainly enjoyed it as much as you! I hope... More 

Jackson, Tennessee
1 review
5 of 5 stars Reviewed November 7, 2014 via mobile

Stayed here while I visited family for the weekend. Quick and friendly check in. Lobby was clean and inviting. Very pleased with my room, especially the bed. Breakfast was good. I like this location because it's not in a crowded or overly busy part of Jackson but it's five minutes from everything. Will be staying again when I come back... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

I am glad you found everything enjoyable. Thank you for your compliments. We all work hard to provide our guests the best experience possible, and I look forward to seeing you at Christmas. More 

Minnesota
Top Contributor
99 reviews 99 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed October 6, 2014

OK. Gross me right out! Got here late after ALL day in the car. Upon first walking in the room, all seemed OK so returned the cart and started settling in. Then noticed on the white bed covering there was all this LONG black hair! Not just a strand - a LOT of hair and LONG like a foot to... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your experience at our hotel. I am sorry you encountered issues during your stay with us, and I would welcome the opportunity to discuss this with you further. Please feel free to contact me at the 731-736-1174 or hie.jackson.sales@wilsonhotels.com. More 

Arlington, Tennessee, United States
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 5, 2014

We advised the staff when we made the reservation that we would arrive around midnight. At arrival, there was a lady in front of me that was being told there was no rooms available. The attendant gave her phone numbers of other places to call. When it was my turn, she said they were waiting for me to arrive. I... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

I am glad you enjoyed your room! We always try to accommodate guests’ needs, even if they are not able to be our guest, and we take it as a great compliment from guests when we go above and beyond their expectations. Thank you for letting us know about your stay, and we hope to see you soon. More 

Lake Havasu City, Arizona
Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 3, 2014

Hotel service and cleanliness was very good. This is a newer hotel. Easy on and off the interstate. We didn't want to stay in Memphis and opted for Jackson which was a wise decision. There are a couple of restaurants across the street. We ate at Reggies Barbeque which was delightful!

Was this review helpful? Yes
South Carolina
Top Contributor
87 reviews 87 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 10, 2014

The stay was made to be a great stay by Kaity doing a fantastic job creating a warm and friendly welcome. The property was a very good one with clean rooms and good personnel. We are very positive in recommending this property to everyone.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for letting us know how much your enjoyed your stay with us at the Holiday Inn Express and Suites here in Jackson, TN. I am glad you found everything to your liking, and I will be sure pass along your comments to Kaity, as well as the rest of the staff. I hope you will stay... More 

Nashville, Tennessee
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 5, 2014

This hotel is faily new and the room was clean. The check in was easy and quick. The only thing I would have wanted to be different is when we had breakfast they were low on gravy and I asked the lady attending the breakfast bar if we could get some more and she stood there and looked at me... More 

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your feedback. I am glad you found check in and your room to your liking. I am sorry, however, that you feel our breakfast hostess was not helpful. We will be sure to speak with her about the situation. I would love to discuss this matter with you further. Please feel free to contact me... More 

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 25, 2014

We ended up booking a room at the Holiday Inn on a long drive through Tennessee after we had checked into our original room we had booked at the Hampton Inn and Suites one exit up. Hampton Inn was old, dirty, and smelled. We left upon arrival and were thrilled to find out the Holiday Inn was brand new and... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for letting us know about your stay with us. We are thrilled we were able to provide you with a pleasant stay during your trip. Our staff works diligently to keep our property looking new for years to come! I hope you will stay with us again soon! More 

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