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All 26 Jackson hotels

Holiday Inn Express & Suites Jackson Northeast

2.5 of 5 Hotel   |   55 Parkstone Place, Jackson, TN 38305
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95%
Ranked #2 of 26 hotels in Jackson
Certificate of Excellence 2013
A recent review
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126 people have reviewed this hotel

Traveler rating
    95
    25
    4
    0
    2
See reviews for
36
24
7
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Holiday Inn Express & Suites Jackson Northeast
See the most recent reviews
Charleston
Top Contributor
164 reviews 164 reviews
120 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed December 1, 2013

All the staff members were friendly, especially the weekend breakfast woman, who said hello to everyone and checked to make sure everyone was doing okay. The Monday morning woman wasn't very friendly & didn't seem to care. For both women though, it seemed they didn't care that the same bread was out throughout the weekend & got "harder, more stale"... More

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking time to write us a review. I am glad you found our staff to be friendly and helpful. I am, however, sorry you felt one of our breakfast hostesses did not meet you expectations. That is not usually the case and I will look into the situation. I was also unaware of the situation with the... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed December 1, 2013

We live in Jackson but needed to getaway and have some quite time. Check in was fast..room was,very nice and clean. It was a bit pricey..but hey, you get what you pay for. Overall it was a great stay and We would stay again.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

I am glad you enjoyed your mini vacation with us. I am sorry you found us to be a bit pricey. Our rates are comparable to other hotels in the area. The next time you need a break from it all, contact the hotel beforehand at 731-736-1174. We will make sure you receive every discount available to you. More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 18, 2013 via mobile

I travel for work all the time. I meet a very rood housekeeper June Smith i recall was very rood and unhelpful not to mention cussing me as i walked off. I understand people are stressed out but all i was needing was a change of linens. She stated she was too busy to help me when I told her... More

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking time to leave us a review. I am truly sorry for your unpleasant experience. Our management team has addressed the issue. However, I would love to talk with you further concerning this matter. Please feel free to email me at hie.jackson.sales@wilsonhotels.com at your earliest convenience. More

Atlanta
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 7, 2013

Thank you for providing me with a clean and comfortable suite room. This is a very nice and clean hotel. Very good well lighted parking lot. Room decor was trendy. I enjoyed watching the news on a very comfy sofa. There was a wet bar with micro and a fridge. I loved the floor tiles. They looked at hard wood... More

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking time to write us a review. I am so pleased you enjoyed your stay with us! Our staff strives to keep the hotel looking like impeccable. Our property is only 2 and a half years old and we definitely try to keep it looking as it did when we first opened. I am glad to hear... More

Columbia, Tennessee
Top Contributor
127 reviews 127 reviews
64 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed October 29, 2013

Very clean and quiet, even though it's close to I40. We were just there one night, but were very pleased with the accommodations. Only complaint I had is I had to wait to check in. They could use another person on duty and the front desk in the afternoon from about 3-6 to make the check-in process faster.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking time to leave us a review! I am excited to hear you enjoyed your stay with us! However, I do apologize it took some time to get you checked in. We strive to help every guest as quickly as possible, while also providing suburb service. I will mention your suggestion to our managers. I hope to... More

Providence, UT
Top Contributor
53 reviews 53 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 28, 2013

The room I had was a very comfortable king. It was clean and the bed was great. The front desk made me feel like I was a valued guest. I would definitely stay here again if I ever make it back to Jackson, TN.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

The room I had was a very comfortable king. It was clean and the bed was great. The front desk made me feel like I was a valued guest. I would definitely stay here again if I ever make it back to Jackson, TN. More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 25, 2013 via mobile

I'm a frequent traveler (2-3 nights/week), and I stay at many HI Expresses as well as Hampton Inns. This is by far one of the top 5 HI Express hotels i have stayed in. Everything felt new and clean, and I would recommend this hotel to anyone staying in the Jackson area. The only downfall was the lack of food... More

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking time to write us such a glowing review. We certainly do appreciate it! Our staff strives to make every guest’s stay as enjoyable as possible and we try to keep everything as close to brand new condition as possible. We are in a developing area of Jackson, and new stores and restaurants pop up all the... More

Jacksonville, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2013

Stayed for the weekend in a double queen room. Really enjoyed our stay! Bathroom was clean; loved the Bath and Body Works products! The bed was really comfortable and I loved the amount of pillows, weird I know. Room service was on point. The AC was a little off though, tried getting it to stay at 73 and it kept... More

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

I am so happy to hear you enjoyed your stay with us! The Bath and Body Works products are now becoming a standard in all Holiday Inn Express hotels, and we are so thrilled. We love their products as much as you do! I am also glad you were able to get a restful night’s sleep. However, I apologize our... More

Phoenix, Arizona
Top Contributor
76 reviews 76 reviews
29 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 16, 2013

They welcome you, and try to give you what you would like. Great place to stay and value. Quite rooms are available. Air conditioner is very quite. Rooms are very clean and good. Front desk personal very good. Ask for Craig

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking the time to write our hotel a review. I am glad to hear you enjoyed your stay with us. We do try to accommodate every guest’s needs to the best of our ability. Our staff strives to give our guests the best experience possible in every way! Your happiness is our success. I hope to see... More

San Antonio, Texas
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 12, 2013

After reading other reviews on Trip Advisor, we selected this hotel although the rate was higher than other hotels of like quality. When we walked in the desk lady never looked up. I told her we had reservations and gave her our name. She clicked through her computer keys and assigned us a room. There was not much conversation as... More

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking time to write us a review. It is great you enjoyed your stay with the hotel overall! I am sorry you experienced an unsatisfactory check in. However, I do have some concern that you might be speaking of another hotel. While we do offer gifts for our IHG Rewards Club members, it is not complimentary bottles... More

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Additional Information about Holiday Inn Express & Suites Jackson Northeast

Also Known As:
Holiday Inn Express & Suites Jackson Northeast Hotel Jackson
Holiday Inn Express And Suites Jackson Northeast
Holiday Inn Express & Suites Jackson Northeast Hotel
Address: 55 Parkstone Place, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jackson
#2 Business Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Jackson Northeast 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites boasts 92 beautifully appointed rooms including 71 guest rooms and 21 suites on 5 floors. All rooms include Simply Smart bedding packages with climate appropriate linens and pillow menus, Simply Smart Bathroom with specially formulated bath amenities and fluffy towels. Included with your stay is a delicious Express Start hot breakfast buffet, business center, heated outdoor pool, laundry facilities, business and fitness centers. In addition, you are walking distance from a number of new Jackson TN attractions including the West TN Healthcare Baseball/Softball Sportplex and Pringles Park, home of the AA baseball minor league Jackson Generals, and also a number of restaurants and retail shopping. ... more   less 
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