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Holiday Inn Express & Suites Jackson Northeast

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55 Parkstone Place, Jackson, TN 38305
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1 room 1 guest
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Holiday Inn Express & Suites Jackson Northeast
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180 Reviews from our TripAdvisor Community

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Traveler rating
    127
    37
    9
    3
    4
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58
39
8
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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  • All months
    (180)
  • Mar-May only
    (49)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (38)
  • Dec-Feb only
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There are newer reviews for Holiday Inn Express & Suites Jackson Northeast
See the most recent reviews
Morrisville, North Carolina
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed June 15, 2015

I stayed at this location on 6/14/15. The front desk staff, Michael in particular, was very helpful. The room was perfect: clean, comfortable, and quiet. The breakfast was reliably good. The only downside is that my stay coincided with the baseball tournament that was going on across the street and from check in at 8 until 10:15 or so, kids... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

The other gentleman is Darius. He and Michael are great guys and I appreciate you taking the time to acknowledge them. I was thrilled with your comments and immediately let my general manager know. I apologize for the noise you experienced while in and hopefully next time we can arrange for you to be away from any groups we may... More 

Knoxville, Tennessee
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 2, 2015

Had originally booked a cheaper motel, which was so bad I couldn't stay more than an hour, had to find alternate arrangements. Although $169 a night was more than I could really afford, I had to do it. This hotel was clean, comfortable, and very friendly workers. Everything was quiet until Sunday morning, when young baseball players who were staying... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your most recent stay with us. I do apologize for the noise that you experienced and hopefully that is not an issue the next time we see you. Our management tries to limit the noise when we can. Other than that it looks as though you had a wonderful and calm stay. Thank you for choosing the... More 

Arkansas
Level Contributor
143 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed May 26, 2015

Getting off the interstate, you may think you can't get here, but you just have to go past it and then back around on the road to get to this place, not much difficulty, the outside appearance is great, looks like a newer HI express, upon check in we were greeting super nice and everything was ready for us, we... More 

Was this review helpful? Yes 2
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for staying with us recently. Our employees and staff strive to make every experience wonderful for our guest and memorable. I am glad that we could do that for you and your spouse. We look forward to seeing you in the future. More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 17, 2015

Stayed here for an overnight business trip to Jackson. Hotel is newer and the lobby and grounds are immaculate. Room is large with big walk-in shower. Wifi worked great, bed very comfortable and the room was spotless. Work-out room was small but had a few cardio machines and a rack of dumbbells. The breakfast room was very nice with the... More 

Was this review helpful? Yes 2
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your review. I am so thrilled to hear you enjoyed your time with us. It is a great compliment to hear that you feel our hotel should be a model for all Holiday Inn Expresses. I hope you will stay with us again if you are ever in the area. More 

Colorado
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed May 14, 2015

This appears to be a great hotel. Great staff. Great housekeeping. Great cable TV. However, on the 4th floor, the wireless internet is sketchy. The signal strength is fine, but the router seems overloaded. I can stay connected, but connections are slow and halting. I would stay again, but would have alternate plans for internet connectivity.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your feedback. I am glad you enjoyed your stay overall. I am, however, sorry to hear you found problems with our wireless connection. We do have plans to upgrade our service within the next few months. I hope you will stay with us again soon. More 

Illinois
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 26, 2015

We were mostly pleased with our stay at HIE in Jackson TN. The check in was easy, the room was clean and nice and the employees always greeted us and told us to have a nice day/evening when we passed them in the halls. The only things that kept us from giving it a 5 star rating were these: We... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay with us. We value your feedback and hope to use it to improve ourselves. I am thrilled to hear you found your rooms and our staff accommodating. I am, however, sorry to hear you found some issues with Housekeeping and Breakfast. I am not sure why your room was not cleaned,... More 

Virginia Beach, Virginia
Level Contributor
161 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
2 of 5 stars Reviewed April 23, 2015

We stopped here for the night only because we needed a place to stay and it was getting late. It is a nice motel and convenient to the highway, but the price was much too high for that location. The next night we got a room in a very nice Springhill Suites in Pigeon Forge at a rate $60 less... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your feedback. I am glad you found us to be convenient to your travel needs. I do apologize, however, that you found our room rates to be higher than expected. We do try to keep our price competitive with other comparable hotels in the market. During the spring and summer months, our rate does tend to be... More 

Mansfield, Ohio
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 11, 2015

Appears to be a newer hotel. Very Clean. Very Quiet, we were by the elevator and heard nothing. Typical Holiday Inn Express breakfast, but with an exceptionally nice attendant. All employees were nice, everyone I passed said hello, and welcome. Totally comfortable bed, and 2 firm and 2 soft pillows to chose from. Our room had a small sofa and... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your kind words. I am happy to hear you enjoyed your time with us. I will be sure to pass along your kind words. I hope we will see you again if you are ever passing back through! More 

Fort Wayne, Indiana
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 7, 2015

Stayed here two nights on a business trip. All employees were very friendly, room was very spacious and just an enjoyable stay. Not much close restaurant wise but did have Taco Bell, McDonald's close. Speedway and Pilot gas stations just across interstate. Overall, very nice. Would stay again on a return trip.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay with us. It is great to know you enjoyed your time with us. We always try to give our guests the best experience possible! As for restaurants, while we do have more fast food restaurants, there are still several dine-in options available, too. Please be sure to stop at the desk... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 14, 2015

We checked in around 11 pm. Checking in was easy less than 5 mins and we were headed to our room. The room was very nice, very clean. The bathroom was stocked with Bath and Body Works toiletries (my favorite) and has a nice "real" hair dryer (not one of those tiny things that hang on the wall). Bed was... More 

Was this review helpful? Yes 1
HIEGM38305, Sales Assistant at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your most recent stay with us. I am happy to see that your stay was so delightful! Glenda has a way about her that just lights up that breakfast room and I am grateful that you took notice. We look forward to your next stop in. Have a wonderful day!! More 

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