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All 27 Jackson hotels

Holiday Inn Express & Suites Jackson Northeast

2.5 of 5 Hotel   |   55 Parkstone Place, Jackson, TN 38305
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Ranked #5 of 27 Hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Lindsay J Arlington, Tennessee, United States
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150 reviews from our community

Traveler rating
    107
    31
    7
    2
    3
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50
29
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37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Minnesota
Top Contributor
94 reviews 94 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

OK. Gross me right out! Got here late after ALL day in the car. Upon first walking in the room, all seemed OK so returned the cart and started settling in. Then noticed on the white bed covering there was all this LONG black hair! Not just a strand - a LOT of hair and LONG like a foot to... More

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your experience at our hotel. I am sorry you encountered issues during your stay with us, and I would welcome the opportunity to discuss this with you further. Please feel free to contact me at the 731-736-1174 or hie.jackson.sales@wilsonhotels.com. More

Arlington, Tennessee, United States
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We advised the staff when we made the reservation that we would arrive around midnight. At arrival, there was a lady in front of me that was being told there was no rooms available. The attendant gave her phone numbers of other places to call. When it was my turn, she said they were waiting for me to arrive. I... More

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Lake Havasu City, Arizona
Contributor
15 reviews 15 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel service and cleanliness was very good. This is a newer hotel. Easy on and off the interstate. We didn't want to stay in Memphis and opted for Jackson which was a wise decision. There are a couple of restaurants across the street. We ate at Reggies Barbeque which was delightful!

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South Carolina
Top Contributor
86 reviews 86 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 10, 2014

The stay was made to be a great stay by Kaity doing a fantastic job creating a warm and friendly welcome. The property was a very good one with clean rooms and good personnel. We are very positive in recommending this property to everyone.

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for letting us know how much your enjoyed your stay with us at the Holiday Inn Express and Suites here in Jackson, TN. I am glad you found everything to your liking, and I will be sure pass along your comments to Kaity, as well as the rest of the staff. I hope you will stay... More

Nashville, Tennessee
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 5, 2014

This hotel is faily new and the room was clean. The check in was easy and quick. The only thing I would have wanted to be different is when we had breakfast they were low on gravy and I asked the lady attending the breakfast bar if we could get some more and she stood there and looked at me... More

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your feedback. I am glad you found check in and your room to your liking. I am sorry, however, that you feel our breakfast hostess was not helpful. We will be sure to speak with her about the situation. I would love to discuss this matter with you further. Please feel free to contact me... More

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 25, 2014

We ended up booking a room at the Holiday Inn on a long drive through Tennessee after we had checked into our original room we had booked at the Hampton Inn and Suites one exit up. Hampton Inn was old, dirty, and smelled. We left upon arrival and were thrilled to find out the Holiday Inn was brand new and... More

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for letting us know about your stay with us. We are thrilled we were able to provide you with a pleasant stay during your trip. Our staff works diligently to keep our property looking new for years to come! I hope you will stay with us again soon! More

ky
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 20, 2014

Everything was great. The room was spacious and clean. Everything we need was there in the room. The breakfast was more than we needed and taste great. We always stay at the HIE. It is a bargain at any price.

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay! I am so glad you enjoyed your time with us. We all work hard to make sure every guest’s stay is great. It is always nice to hear that guests love staying with us as much as we enjoy having you! I hope you will stay with us again soon. More

San Antonio, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 20, 2014

This is the second time I stayed at this property. The front desk employees really shine. They have been very accommodating at making sure I got the room I wanted - 2 queens rather than a king. The room was clean and huge. My room had a mini kitchen with a refrigerator, microwave, and sink. I loved that the fridge... More

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your feedback. It is so great to hear you enjoyed your stay and were able to relax in one of our suites. Our front desk definitely always strives to accommodate all guest requests to the best of their ability. I will speak with the maintenance department regarding your refrigerator. They are adjustable, but, unfortunately, it... More

Grapevine, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2014

We were on a cross country trip to a wedding on the east coast. Our first night we decided to stop in Jackson. Trip advisor had a very favorable rating for this hotel and we called 1-2 hours out to reserve a room. When I asked if the young lady wanted my credit card information to hold the room, I... More

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your feedback. I am sorry you did not have the room you were expecting when you arrived at our hotel. We have addressed the issue with our front desk staff to prevent this from happening in the future. I would love to discuss the matter with you further. Please feel free to email me your contact information... More

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed August 19, 2014

Stayed here while driving through on vacation. Felt that the price was a little inflated but there wasn't much else available. Room was nice but one serious issue was that they had the coffee maker in the bathroom. Pretty sure this is some sort of health code violation and honestly, just gross. Especially when there were plenty of places to... More

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay. I am sorry you found our price to be higher than you expected. We do try to keep our rates comparable to other hotels in the area. I am also sorry you did not like the placement of our coffee pots. I will speak to our management staff and see if... More

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Additional Information about Holiday Inn Express & Suites Jackson Northeast

Address: 55 Parkstone Place, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Jackson Northeast 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express & Suites Jackson Northeast Hotel Jackson
Holiday Inn Express And Suites Jackson Northeast

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