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Holiday Inn Express & Suites Jackson Northeast

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55 Parkstone Place, Jackson, TN 38305
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Holiday Inn Express & Suites Jackson Northeast
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Holiday Inn Express & Suites Jackson Northeast
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163 reviews from our community

Traveler rating
    117
    32
    8
    2
    4
See reviews for
51
34
8
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Mansfield, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Appears to be a newer hotel. Very Clean. Very Quiet, we were by the elevator and heard nothing. Typical Holiday Inn Express breakfast, but with an exceptionally nice attendant. All employees were nice, everyone I passed said hello, and welcome. Totally comfortable bed, and 2 firm and 2 soft pillows to chose from. Our room had a small sofa and... More 

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Fort Wayne, Indiana
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 7, 2015

Stayed here two nights on a business trip. All employees were very friendly, room was very spacious and just an enjoyable stay. Not much close restaurant wise but did have Taco Bell, McDonald's close. Speedway and Pilot gas stations just across interstate. Overall, very nice. Would stay again on a return trip.

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay with us. It is great to know you enjoyed your time with us. We always try to give our guests the best experience possible! As for restaurants, while we do have more fast food restaurants, there are still several dine-in options available, too. Please be sure to stop at the desk... More 

Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2015

We checked in around 11 pm. Checking in was easy less than 5 mins and we were headed to our room. The room was very nice, very clean. The bathroom was stocked with Bath and Body Works toiletries (my favorite) and has a nice "real" hair dryer (not one of those tiny things that hang on the wall). Bed was... More 

Was this review helpful? Yes 1
HIEGM38305, Sales Assistant at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your most recent stay with us. I am happy to see that your stay was so delightful! Glenda has a way about her that just lights up that breakfast room and I am grateful that you took notice. We look forward to your next stop in. Have a wonderful day!! More 

Munford, Tennessee
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 2, 2015

I would not touch this place with a ten foot pole. I would rate it -5 stars If possible. When arriving their at 2 AM in the morning I asked if their were any rooms left, her response were yes half of the building is empty. So I she placed me in a room, when I arrived to my room... More 

Was this review helpful? Yes 3
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

We appreciate you taking the time to provide us with such honest feedback. I am very disappointed to hear that your stay did not meet your expectations, and I apologize on behalf of our staff that it was less than perfect. I am also sorry to hear that you were not satisfied with the competence of our front desk team.... More 

White Oak, Texas
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 1, 2015

No, it was not the same breakfast again. And that was one of the things that stood out about this hotel. Breakfast was not soy patties, powdered eggs, and pastries. Breakfast had some ham and omelets. And the staff was more than polite; one was greeted enthusiastically. The business center was not a room requiring key card entry into a... More 

Was this review helpful? Yes 1
HIEGM38305, Sales Assistant at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your most recent stay with us. I got nervous when reading the title of your review, but it is quite comical now having read the whole review. I am really glad we don't serve the same breakfast over and over too! I am thrilled that we were able to accommodate you and your family in... More 

Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 14, 2015

I stayed overnight here on a business trip. Since there was no water in the room, I asked the desk lady if I could have a bottle of water. She said I did not stay at the Holiday Inn Express often enough to get free water. I had to pay $ 2.19 for a bottle of water. Other than that... More 

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for staying with us! Complimentary water bottles usually are not an amenity given to Club members, but in your case we would have gladly accommodated you. I apologize that we did not meet your needs, and I hope we can better accommodate you in the future. I hope to see you soon! More 

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 30, 2014

After a bad experience with The Comfort Suits we switched our loyalty to Holiday Inn and in this case we could not be happier. The room was exceptionally clean and very nice. The hot breakfast bar was the best one that we have ever experienced. Rather than the bland tasteless scrambled eggs that we are used to, this breakfast bar... More 

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking the time to review your stay with us and for recommending us to other travelers. I am glad that we will be your top choice when you visit Jackson again. I am also very pleased to hear that our breakfast was outstanding for you, as well as the comfort of the room making your stay pleasant.... More 

Fort Worth, Texas
2 reviews
5 of 5 stars Reviewed December 21, 2014

We checked in at 3:00 am on a road trip from Texas to Ohio, and it was an awesome last- minute surprise. On a weekend before Christmas at 3 am we found a reasonable price, really polite and friendly staff, and a phenomenal breakfast:)

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your most recent stay. It is wonderful that we could accommodate you in your time of need. Our staff strives to be the best no matter what time of day it is. We hope to see you back again soon and wish you a very Happy Holiday! More 

Dallas, Texas
Top Contributor
188 reviews 188 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 20, 2014

We stayed here in 2013 and were impressed. It is relatively new (about 4 years old) and clean. Not many restaurants around but easy enough to jump on I-40 and zip down to any of the many restaurants in Jackson. The room was clean and quiet. Plenty of outlets for all the gadgets one carries. The complementary breakfast was superb... More 

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank You for staying with us once again. I am so glad that we keep drawing you back to our property and that we could make your stay as comfortable as the first stay. Also thank you for the recommendation, we would love to house you, your family, and your friends anytime. Take care and see you again soon. More 

Fort Cobb, Oklahoma
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2014 via mobile

This hotel seems pretty new. Rooms are all suites and love the floor plan and roominess. Bed was very comfortable. We left before the breakfast was started, but ead able to get a cup of hot tea and a banana.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

The hotel opened in 2011 and we try our very best to keep it in tip top shape. Thank you for your recent stay and I am happy that you were able to enjoy our establishment. Breakfast is a very important meal and we try to serve even the early birds. I am glad glad you were able to grab... More 

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