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Holiday Inn Express & Suites Jackson Northeast

2.5 of 5 55 Parkstone Place, Jackson, TN 38305
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Certificate of Excellence 2014
Holiday Inn Express & Suites Jackson Northeast
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Holiday Inn Express & Suites Jackson Northeast
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158 reviews from our community

Traveler rating
    114
    31
    8
    2
    3
See reviews for
50
32
7
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed overnight here on a business trip. Since there was no water in the room, I asked the desk lady if I could have a bottle of water. She said I did not stay at the Holiday Inn Express often enough to get free water. I had to pay $ 2.19 for a bottle of water. Other than that... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for staying with us! Complimentary water bottles usually are not an amenity given to Club members, but in your case we would have gladly accommodated you. I apologize that we did not meet your needs, and I hope we can better accommodate you in the future. I hope to see you soon! More 

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a bad experience with The Comfort Suits we switched our loyalty to Holiday Inn and in this case we could not be happier. The room was exceptionally clean and very nice. The hot breakfast bar was the best one that we have ever experienced. Rather than the bland tasteless scrambled eggs that we are used to, this breakfast bar... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for taking the time to review your stay with us and for recommending us to other travelers. I am glad that we will be your top choice when you visit Jackson again. I am also very pleased to hear that our breakfast was outstanding for you, as well as the comfort of the room making your stay pleasant.... More 

Fort Worth, Texas
2 reviews
5 of 5 stars Reviewed December 21, 2014 via mobile

We checked in at 3:00 am on a road trip from Texas to Ohio, and it was an awesome last- minute surprise. On a weekend before Christmas at 3 am we found a reasonable price, really polite and friendly staff, and a phenomenal breakfast:)

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your most recent stay. It is wonderful that we could accommodate you in your time of need. Our staff strives to be the best no matter what time of day it is. We hope to see you back again soon and wish you a very Happy Holiday! More 

Dallas, Texas
Top Contributor
173 reviews 173 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 20, 2014

We stayed here in 2013 and were impressed. It is relatively new (about 4 years old) and clean. Not many restaurants around but easy enough to jump on I-40 and zip down to any of the many restaurants in Jackson. The room was clean and quiet. Plenty of outlets for all the gadgets one carries. The complementary breakfast was superb... More 

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HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank You for staying with us once again. I am so glad that we keep drawing you back to our property and that we could make your stay as comfortable as the first stay. Also thank you for the recommendation, we would love to house you, your family, and your friends anytime. Take care and see you again soon. More 

Fort Cobb, Oklahoma
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2014

This hotel seems pretty new. Rooms are all suites and love the floor plan and roominess. Bed was very comfortable. We left before the breakfast was started, but ead able to get a cup of hot tea and a banana.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

The hotel opened in 2011 and we try our very best to keep it in tip top shape. Thank you for your recent stay and I am happy that you were able to enjoy our establishment. Breakfast is a very important meal and we try to serve even the early birds. I am glad glad you were able to grab... More 

Clinton, Tennessee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014

Returning from a trip to Pike County, Arkansas, we had driven most of day. Checked in. the desk clerk was friendly and helpful. Room was clean. Only problem we had was that we could not figure out how to make coffee. Called the desk for help. Clerk said he had just made a fresh pot and we were welcome to... More 

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for electing to stay with us! We try our best to please our guests. We are happy that you took pleasure in your experience here and would love to see you again! More 

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2014 via mobile

Spent a night here while on business. Hotel was clean and comfortable, but staff was indifferent and the location was close to fast food only; I wanted something at least a step up from fast food and had to go a couple of exits up to find it. Otherwise, an okay place to spend a night.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your review. I am glad you enjoyed your stay overall, but I do apologize that our staff did not meet your expectations. I will make management aware of this so that the issue will be corrected. While we do have mainly fast food places nearby, there are a couple of awesome restaurants on this exit, as well.... More 

North Carolina Coast, North Carolina
Top Contributor
84 reviews 84 reviews
28 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed November 16, 2014

This hotel is right off of the freeway in a developing area. There are empty building lots surrounding the area so there is plenty of room for large vehicles. The night we were there two helicopters landed in one of the neighboring lots for a night's stay. Mr GeoAdventurer said this is her new favorite Holiday Inn Express and we... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for letting us know about your stay! It is definitely a huge compliment for us when a guest tells us we are their favorite place to stay, especially when they stay at many other hotels. The helicopters were a new experience for us as well, and we certainly enjoyed it as much as you! I hope... More 

Jackson, Tennessee
1 review
5 of 5 stars Reviewed November 7, 2014

Stayed here while I visited family for the weekend. Quick and friendly check in. Lobby was clean and inviting. Very pleased with my room, especially the bed. Breakfast was good. I like this location because it's not in a crowded or overly busy part of Jackson but it's five minutes from everything. Will be staying again when I come back... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

I am glad you found everything enjoyable. Thank you for your compliments. We all work hard to provide our guests the best experience possible, and I look forward to seeing you at Christmas. More 

Minnesota
Top Contributor
97 reviews 97 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed October 6, 2014

OK. Gross me right out! Got here late after ALL day in the car. Upon first walking in the room, all seemed OK so returned the cart and started settling in. Then noticed on the white bed covering there was all this LONG black hair! Not just a strand - a LOT of hair and LONG like a foot to... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your experience at our hotel. I am sorry you encountered issues during your stay with us, and I would welcome the opportunity to discuss this with you further. Please feel free to contact me at the 731-736-1174 or hie.jackson.sales@wilsonhotels.com. More 

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Additional Information about Holiday Inn Express & Suites Jackson Northeast

Address: 55 Parkstone Place, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Jackson Northeast 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express And Suites Jackson Northeast
Holiday Inn Express & Suites Jackson Northeast Hotel Jackson
Hotel Style:
#3 Business Hotel in Jackson
#3 Romantic Hotel in Jackson
#5 Family Hotel in Jackson

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