We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express & Suites Jackson Northeast

Certificate of Excellence
Hotel website
Hotel deals
55 Parkstone Place, Jackson, TN 38305
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express & Suites Jackson Northeast
Professional photos View all
Browse nearby
Holiday Inn Express & Suites Jackson Northeast
Add Photo Write a Review

173 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    124
    34
    8
    3
    4
See reviews for
53
39
8
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
  • All months
    (173)
  • Mar-May only
    (50)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (35)
All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Exactly what you expect from Holiday Inn. Clean grounds, rooms, everything was the way it should be. This location even had the little store at the front desk and the pool was outdoor, not indoor, which I personally prefer.

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for choosing the Holiday Inn Express and Suites. I am thrilled that you found your stay to be everything you could imagine and more. We would love the opportunity to host your family again. More 

Springfield, Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed only one night, but it was very nice. Hotel looks updated and the room and bathroom were great and very comfortable. They had us in the wrong room at first, which was a little bit of an inconvenience. But the front desk corrected it quickly and it was great from then on out. It's right off the interstate and... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for staying with us. I am glad we were able to correct our mistake and accommodate you. The area we are in is actually going to be doing a lot of growing in the next few years to come so hopefully we will have more choices around the area, but not become congested. It also is... More 

Morrisville, North Carolina
Level Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this location on 6/14/15. The front desk staff, Michael in particular, was very helpful. The room was perfect: clean, comfortable, and quiet. The breakfast was reliably good. The only downside is that my stay coincided with the baseball tournament that was going on across the street and from check in at 8 until 10:15 or so, kids... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

The other gentleman is Darius. He and Michael are great guys and I appreciate you taking the time to acknowledge them. I was thrilled with your comments and immediately let my general manager know. I apologize for the noise you experienced while in and hopefully next time we can arrange for you to be away from any groups we may... More 

Knoxville, Tennessee
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had originally booked a cheaper motel, which was so bad I couldn't stay more than an hour, had to find alternate arrangements. Although $169 a night was more than I could really afford, I had to do it. This hotel was clean, comfortable, and very friendly workers. Everything was quiet until Sunday morning, when young baseball players who were staying... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your most recent stay with us. I do apologize for the noise that you experienced and hopefully that is not an issue the next time we see you. Our management tries to limit the noise when we can. Other than that it looks as though you had a wonderful and calm stay. Thank you for choosing the... More 

Arkansas
Level Contributor
144 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed May 26, 2015

Getting off the interstate, you may think you can't get here, but you just have to go past it and then back around on the road to get to this place, not much difficulty, the outside appearance is great, looks like a newer HI express, upon check in we were greeting super nice and everything was ready for us, we... More 

Was this review helpful? Yes 2
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for staying with us recently. Our employees and staff strive to make every experience wonderful for our guest and memorable. I am glad that we could do that for you and your spouse. We look forward to seeing you in the future. More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 17, 2015

Stayed here for an overnight business trip to Jackson. Hotel is newer and the lobby and grounds are immaculate. Room is large with big walk-in shower. Wifi worked great, bed very comfortable and the room was spotless. Work-out room was small but had a few cardio machines and a rack of dumbbells. The breakfast room was very nice with the... More 

Was this review helpful? Yes 2
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your review. I am so thrilled to hear you enjoyed your time with us. It is a great compliment to hear that you feel our hotel should be a model for all Holiday Inn Expresses. I hope you will stay with us again if you are ever in the area. More 

Colorado
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed May 14, 2015

This appears to be a great hotel. Great staff. Great housekeeping. Great cable TV. However, on the 4th floor, the wireless internet is sketchy. The signal strength is fine, but the router seems overloaded. I can stay connected, but connections are slow and halting. I would stay again, but would have alternate plans for internet connectivity.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your feedback. I am glad you enjoyed your stay overall. I am, however, sorry to hear you found problems with our wireless connection. We do have plans to upgrade our service within the next few months. I hope you will stay with us again soon. More 

Denton, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 7, 2015

Excellent location...exit not congested....Everything about the hotel and stay was 5 star. Tripadvisor requires 200 characters minimum of detail when filling out a review, but I think the above statement is all the detail needed to describe my experience here. To tripadvisor: My wife and I appreciate you greatly. We consult you every time we plan any kind of trip... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your review. I am glad you enjoyed your time with us. We appreciate your kind words and hope you will stay with us again soon. More 

Illinois
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 26, 2015

We were mostly pleased with our stay at HIE in Jackson TN. The check in was easy, the room was clean and nice and the employees always greeted us and told us to have a nice day/evening when we passed them in the halls. The only things that kept us from giving it a 5 star rating were these: We... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay with us. We value your feedback and hope to use it to improve ourselves. I am thrilled to hear you found your rooms and our staff accommodating. I am, however, sorry to hear you found some issues with Housekeeping and Breakfast. I am not sure why your room was not cleaned,... More 

Virginia Beach, Virginia
Level Contributor
153 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
2 of 5 stars Reviewed April 23, 2015

We stopped here for the night only because we needed a place to stay and it was getting late. It is a nice motel and convenient to the highway, but the price was much too high for that location. The next night we got a room in a very nice Springhill Suites in Pigeon Forge at a rate $60 less... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your feedback. I am glad you found us to be convenient to your travel needs. I do apologize, however, that you found our room rates to be higher than expected. We do try to keep our price competitive with other comparable hotels in the market. During the spring and summer months, our rate does tend to be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Room/suite (5)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Bathroom (3)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay