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Holiday Inn Express & Suites Jackson Northeast

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55 Parkstone Place, Jackson, TN 38305
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Holiday Inn Express & Suites Jackson Northeast
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Holiday Inn Express & Suites Jackson Northeast
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169 reviews from our community

Traveler rating
    120
    34
    8
    3
    4
See reviews for
52
37
8
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Arkansas
Top Contributor
140 reviews 140 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Getting off the interstate, you may think you can't get here, but you just have to go past it and then back around on the road to get to this place, not much difficulty, the outside appearance is great, looks like a newer HI express, upon check in we were greeting super nice and everything was ready for us, we... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for an overnight business trip to Jackson. Hotel is newer and the lobby and grounds are immaculate. Room is large with big walk-in shower. Wifi worked great, bed very comfortable and the room was spotless. Work-out room was small but had a few cardio machines and a rack of dumbbells. The breakfast room was very nice with the... More 

Was this review helpful? Yes 1
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your review. I am so thrilled to hear you enjoyed your time with us. It is a great compliment to hear that you feel our hotel should be a model for all Holiday Inn Expresses. I hope you will stay with us again if you are ever in the area. More 

Colorado
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This appears to be a great hotel. Great staff. Great housekeeping. Great cable TV. However, on the 4th floor, the wireless internet is sketchy. The signal strength is fine, but the router seems overloaded. I can stay connected, but connections are slow and halting. I would stay again, but would have alternate plans for internet connectivity.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your feedback. I am glad you enjoyed your stay overall. I am, however, sorry to hear you found problems with our wireless connection. We do have plans to upgrade our service within the next few months. I hope you will stay with us again soon. More 

Denton, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location...exit not congested....Everything about the hotel and stay was 5 star. Tripadvisor requires 200 characters minimum of detail when filling out a review, but I think the above statement is all the detail needed to describe my experience here. To tripadvisor: My wife and I appreciate you greatly. We consult you every time we plan any kind of trip... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your review. I am glad you enjoyed your time with us. We appreciate your kind words and hope you will stay with us again soon. More 

Illinois
Top Contributor
86 reviews 86 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were mostly pleased with our stay at HIE in Jackson TN. The check in was easy, the room was clean and nice and the employees always greeted us and told us to have a nice day/evening when we passed them in the halls. The only things that kept us from giving it a 5 star rating were these: We... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay with us. We value your feedback and hope to use it to improve ourselves. I am thrilled to hear you found your rooms and our staff accommodating. I am, however, sorry to hear you found some issues with Housekeeping and Breakfast. I am not sure why your room was not cleaned,... More 

Virginia Beach, Virginia
Top Contributor
143 reviews 143 reviews
61 hotel reviews
154 helpful votes 154 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We stopped here for the night only because we needed a place to stay and it was getting late. It is a nice motel and convenient to the highway, but the price was much too high for that location. The next night we got a room in a very nice Springhill Suites in Pigeon Forge at a rate $60 less... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your feedback. I am glad you found us to be convenient to your travel needs. I do apologize, however, that you found our room rates to be higher than expected. We do try to keep our price competitive with other comparable hotels in the market. During the spring and summer months, our rate does tend to be... More 

Mansfield, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2015

Appears to be a newer hotel. Very Clean. Very Quiet, we were by the elevator and heard nothing. Typical Holiday Inn Express breakfast, but with an exceptionally nice attendant. All employees were nice, everyone I passed said hello, and welcome. Totally comfortable bed, and 2 firm and 2 soft pillows to chose from. Our room had a small sofa and... More 

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you so much for your kind words. I am happy to hear you enjoyed your time with us. I will be sure to pass along your kind words. I hope we will see you again if you are ever passing back through! More 

Fort Wayne, Indiana
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 7, 2015

Stayed here two nights on a business trip. All employees were very friendly, room was very spacious and just an enjoyable stay. Not much close restaurant wise but did have Taco Bell, McDonald's close. Speedway and Pilot gas stations just across interstate. Overall, very nice. Would stay again on a return trip.

Was this review helpful? Yes
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for letting us know about your stay with us. It is great to know you enjoyed your time with us. We always try to give our guests the best experience possible! As for restaurants, while we do have more fast food restaurants, there are still several dine-in options available, too. Please be sure to stop at the desk... More 

Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2015

We checked in around 11 pm. Checking in was easy less than 5 mins and we were headed to our room. The room was very nice, very clean. The bathroom was stocked with Bath and Body Works toiletries (my favorite) and has a nice "real" hair dryer (not one of those tiny things that hang on the wall). Bed was... More 

Was this review helpful? Yes 1
HIEGM38305, Sales Assistant at Holiday Inn Express & Suites Jackson Northeast, responded to this review

Thank you for your most recent stay with us. I am happy to see that your stay was so delightful! Glenda has a way about her that just lights up that breakfast room and I am grateful that you took notice. We look forward to your next stop in. Have a wonderful day!! More 

Munford, Tennessee
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 2, 2015

I would not touch this place with a ten foot pole. I would rate it -5 stars If possible. When arriving their at 2 AM in the morning I asked if their were any rooms left, her response were yes half of the building is empty. So I she placed me in a room, when I arrived to my room... More 

Was this review helpful? Yes 3
HIEGM38305, Director of Sales at Holiday Inn Express & Suites Jackson Northeast, responded to this review

We appreciate you taking the time to provide us with such honest feedback. I am very disappointed to hear that your stay did not meet your expectations, and I apologize on behalf of our staff that it was less than perfect. I am also sorry to hear that you were not satisfied with the competence of our front desk team.... More 

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