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Comfort Suites

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61 Casey Jones Lane, Jackson, TN 38305
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117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Waco, Texas
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We like this hotel mostly because our room/suite was roomy and nicely furnished. The bed was comfortable too,. That's important! All the staff members we encountered were helpful and polite. One lady in particular was a very hard worker -- she helped with the luggage, and she prepared breakfast and made sure everyone was finding what they wanted. She was... More 

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Shawnee, KS
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Heading west on our trip, we could have made it to Memphis for the night, but we decided to stop in Jackson and stay at the Comfort Suites. I can't say that any specific part of the hotel stay was spectacular, but I can say everything was very satisfactory. They have a nice hot tub and indoor pool to enjoy.... More 

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Pittsburg, Kansas
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Update from 2013 - we have stayed here several times since and still so friendly! Donnie was still helping us stay in a room by the pool area as requested. It is so nice to have that consistency and feel like your business is appreciated. The snacks and drinks are a plus too. Always a pleasant experience and would highly... More 

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Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was very clean. Staff was super friendly and helpful. The beds slept like a dream, and we loved the pillows. They served a good hot breakfast. We really liked the location, it has easy access to the interstate. If in the area we Would defiantly stay there again.

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Cedar Falls, Iowa, United States
Level Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I thought I had made a reservation for a king suite here through the Choices website, but no reservation and no king suite. So for $20 more than my failed reservation, we get a queen suite. They were helpful at the desk, and it wasn't their fault. The happy hour was a nice touch. Good breakfast as well.

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Sorry for the difficulties you experienced through our Choice Hotels website. I am however glad that we were able to get you a room! I hope you can come back and see us again the next time you are in Jackson, TN. Thank you, Donny Jones, AGM More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 30, 2015

Time and time again my kids are disappointed because so many indoor pools are too cold. This one is as warm as bath water! The all you can eat buffet at the Old Country Store just next door is fast, convenient and tasty! But you'll only need that for dinner as the Comfort Suite free breakfast rocks!

Was this review helpful? Yes 1
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, So glad you enjoyed our indoor heated pool and spa! Please come back to see us again. Thank you, Donny Jones, AGM More 

Houston, Texas
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed May 29, 2015

Stayed here overnight on our way to Pigeon Forge TN. Hotel was very nice, very clean rooms, comfortable beds. Amazing Shower head in the shower I wish I had such a great shower at home. Only negative was the beds are very high and it was hard for my 81 year old mom to get into the bed, but she... More 

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gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, I am glad we were able to provide you and your mother a comfortable stay. We do have beds that sit a little lower to the ground that, pending availability, can be requested to help with situations like yours. Thank you, Donny Jones, AGM More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

We had a relaxing stay at this non-smoking facility. Very quiet, spacious, mobility accessible room. TV had a clear, sharp picture. Microwave and fridge worked fine. The staff was top-notch. Breakfast bar was about as expected; nothing special. The only down side to the facility is the ease of exit off the access road. There is a lot of truck... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Thank you for your kind review, and we hope that the next time you stay with us proves to be an even better experience! Thanks, Donny Jones, AGM More 

Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 25, 2015 via mobile

We stayed there for a baseball tournament in Jackson, Tn. Staff was really nice and helpful. Rooms were spotless and beds were comfortable. The only reason it got 4 stars was because it was hard to get to, but that's not the hotels fault. It was quite confusing,,but thanks to Siri, we got there just fine. So don't lose the... More 

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gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Thank you for your excellent review of our Comfort Suites in Jackson, TN. We hope to see you again soon! Thank you, Donny Jones, AGM More 

Cave Creek, Arizona
Level Contributor
186 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed May 19, 2015

This was my first stay at a Comfort Suites and I was pleasantly surprised. Friendly front desk folks, clean, good location (near to food, gas, etc.). The only challenge is finding your way back to the hotel, which doesn't front on the main road. Have faith; if you're near the Casey Jones attraction, your almost there! Oh, and easy on... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, So glad you were able to enjoy your stay here at Comfort Suites in Jackson, TN. Please come back and see us again soon! Thank you, Donny Jones, AGM More 

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