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Comfort Suites

2.5 of 5 61 Casey Jones Lane, Jackson, TN 38305
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Certificate of Excellence 2014
Comfort Suites
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Comfort Suites
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105 reviews from our community

Traveler rating
    69
    28
    5
    1
    2
See reviews for
40
22
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Curtice, Ohio
Top Contributor
225 reviews 225 reviews
52 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 28, 2014

Check-in was quick and easy. The room and hotel overall was very clean with a friendly staff who were really attentive to the hotel guests. Kids really enjoyed the pool area which was also clean. Breakfast was the usual good variety for Comfort Suites but the experience was really made by the staff who kept the area stocked during a... More 

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gmtn550, General Manager at Comfort Suites, responded to this review

Greetings from the General Manager and thanks for taking the time to fill out our survey. We appreciate your kind words. Please know that your efforts have given our staff the encouragement they deserve to continue to strive towards our ultimate goal of guest satisfaction. Warmest Regards, Billie Duke GM More 

Seattle, Washington
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 16, 2014

This is the best one of this brand I've stayed at yet. I got in a bit early, check in was QUICK! No mucking about with complicated proceedures. The gent at the desk pointed me toward the happy hour food bar, and told me all about breakfast, which honestly, I never do. I'm gluten free, and carry my own stuff,... More 

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings from the General Manager and thanks for taking the time to fill out our survey. We appreciate your kind words. Please know that your efforts have given our staff the encouragement they deserve to continue to strive towards our ultimate goal of guest satisfaction. Warmest Regards, More 

Henderson, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

I will begin with the excellent service I received when reserving my 2 adjoining suites. The gentleman on the phone was very helpful and assured me my suites would be adjoining. Upon arrival at 3pm on 12/13/2014, Evelyn was very helpful and even suggested we use the lobby for my family pizza/birthday dinner. The hotel was extremely clean and very... More 

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Christy, You made our hearts sing! Thanks for your kind review and for recognizing our awesome staff. Warmest Regards, More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 3, 2014

Good stopping point if you're traveling from Dallas, TX to southwest Virginia. I want a good selection of places to stay without battling the traffic of larger cities like nearby Memphis or Nashville. This place provided a good stay for the night. I like it's location. For dinner we wanted something more than fast food. Stopped at the Old Country... More 

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gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Kaleu, Please allow me to thank you for your response regarding our new Comfort Suites Hotel. We appreciate you taking the time to mention us and hope you will stay again soon. I wanted you, and our viewers, to know that our eggs are actually real and pure eggs. We purchase them in the liquid form and there are... More 

Little Rock, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2014

This hotel was our best stay ever. The pool was really heated, the hot tub was hot, the bed was as comfortable as ours at home, the breakfast was the best we have had anywhere, The shower had water pressure and the shower head was awesome. there was tile outside the pool hallway, looked like someone actually knew what they... More 

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Lolabigjim, Wow! Thanks for your wonderful and awesome review! It is so nice to hear our guest say they enjoyed their stay and that they recognize our efforts. It is guest like yourself, who take the time to give us feedback, that encourages our staff to continue to strive for our ultimate goal of customer satisfaction. We have won... More 

Somerset, Kentucky
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 29, 2014

Okay. First thing you should know is that I'm an HONEST and hard core reviewer. Seriously. I've been offered free weekends, etc.. to CHANGE my reviews (uh, not happening). So, with that said, the fact that I gave this place five stars is more than noteworthy. Check- in was flawless. The entire hotel was clean, clean, clean! The bed was... More 

Was this review helpful? Yes 6
gmtn550, General Manager at Comfort Suites, responded to this review

Lovemylife32, Thank you very much for your kind review! I am very glad that you enjoyed your stay here at the Comfort Suites. I am SO happy that you found a hotel with a shower that you love! My staff and I recognize that your stay at Comfort Suites should be a home away from home and they will be... More 

Tulsa, Oklahoma
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 20, 2014

We rented three rooms for two nights, one night going and one night coming. The property was very clean and well-maintained. Employees were friendly and helpful. We were scouting out properties for a bus trip that would require 20-25 room in the future. We all agreed the rooms were much nicer than your normal hotel room. Price was about what... More 

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Tulsa, Thanks for your quick response to our survey and I am so happy you enjoyed your stay. As well, I hope you enjoyed the three welcome snack/goodie baskets we placed in your rooms. We will be more than happy to work with you on our best rate for your motor coach bus and look forward to hearing from... More 

Fort Worth, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 16, 2014

We stayed here on our way home from Ohio as most of the hotels in Memphis were booked (well at least the good ones). We were pleasantly surprised by the hotel and Jerrika at the front desk was wonderful! She helped us quickly, she was friendly, and helped take care of a barking dog below us. The room was pretty... More 

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Friends from Fort Worth, Please accept my thanks for taking the time to fill our out survey. Guest feedback is important to us as we strive to achieve our ultimate goal of total guest satisfaction. I am happy to say that our new construction five year old hotel has won Customer Service awards every year from Choice. Currently, we... More 

Smithfield, Kentucky
Top Contributor
110 reviews 110 reviews
82 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed September 22, 2014 via mobile

My only complaint is that our room had the smallest bathroom I've ever had in a motel. However, it was one of the last first floor rooms available and was in the back of the hotel in a corner. The bathroom size may have been due to the overall configuration of this particular unit. The room shows a little wear... More 

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Hello again. I am responding to your posting regarding our hotel. I believe I just addressed your survey on our Choice Hotels survey site and another third party survey, making this your third posting regarding your stay at our hotel. Please allow me to apologize, again. Again, my apologies for the heater smelling when you turned it on.... More 

Berea, KY
Top Contributor
84 reviews 84 reviews
52 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 16, 2014

I stayed here on my way home from a football game in Memphis. We arrived pretty late (1am) and were ready to crash. We did the normal checks on the beds and between the matresses to make sure we weren't going to take anything home with us that we didn't want to and everything came up pretty clean. I saw... More 

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Papagrit, Please allow me to apologize for your bad experience with our housekeeping staff personal conversations. I can assure you that I will be consulting with them about keeping a professional atmosphere. You mentioned something about a one lane road and I am not aware of any Comfort Suites directions taking guest that way. We do have a Comfort... More 

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Additional Information about Comfort Suites

Address: 61 Casey Jones Lane, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
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Also Known As:
Comfort Hotel Jackson
Hotel Style:
#2 Family Hotel in Jackson
#5 Business Hotel in Jackson

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