We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 26 Jackson hotels

Comfort Suites

2.5 of 5 Hotel   |   61 Casey Jones Lane, Jackson, TN 38305
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Comfort Suites to your Saves list
Comfort Suites
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
90%
Ranked #3 of 26 hotels in Jackson
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Bct1 Batesville, Arkansas
Write a Review

74 people have reviewed this hotel

Traveler rating
    47
    21
    3
    1
    2
See reviews for
26
17
2
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Batesville, Arkansas
2 reviews
5 of 5 stars Reviewed 1 week ago

This comfort suites is one of nicest that I've stayed. Hotel staff was very friendly and hotel is very clean and up to date like brand new. They had a great hot breakfast which worked great for us as we were in town for a volleyball tourney. Pool area is big and rooms are nice size and very clean. Would... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Friend from Arkansas! Many thanks for your kind review. It is through guest like yourself who take the time to give us your feedback that we may continue to strive for our ultimate goal of guest satisfaction! We recently won another GOLD AWARD from Choice for Customer Satisfaction - and we appreciate you for that! Warmest Regards, More

Paris, Canada
Contributor
17 reviews 17 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here one night and found it quite good. Staff was friendly and helpful. Rooms where clean and comfortable with all the usual amenities. Breakfast was your usual hotel fare. Right next to Casey Jones Railway Museum. Would not hesitate to use it again if I was in the area.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Mike S, Please accept my sincere thanks for taking the time to send in your review of our hotel. It is guest like yourself who give us their feedback, that encourages our staff to continue to strive for our ultimate goal of customer satisfaction. We are proud our our hotel, of our guest reviews and expressly of our great... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here on an overnight trip to visit Tennessee Safari Park. Double queen room was very spacious. Beds and pillows are very comfortable! Very clean, and doesn't have that "hotel" smell. Staff very friendly. Indoor Pool was heated and jacuzzi was very nice. Very quiet and convenient to everything. Located right off of the interstate by Casey Jones Village.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Please accept my sincere and happy thank you for taking the time to write your most gracious review. We do try our very best to insure that our guest have that great hotel experience. Your kind review encourages us to continue to strive for our ultimate goal of excellent customer service. Thanks again, and we hope to see... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

After a long drive (688 miles) this hotel was a beautiful sight. Checked in about 8pm. The young lady at check in couldn't have been nicer. Room was clean, bathroom neat. Slept like a dream. Breakfast was fine. Everyone was gracious and friendly. Highly recommend and would stay again.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Kathy Z Thank you so much for your kind review. It is guest like yourself who take the time to give us your feedback that we may continue to strive for our ultimate goal of guest satisfaction. Again, we thank you and hope to see you again very soon. Warmest Regards, More

Senior Contributor
28 reviews 28 reviews
28 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is a class act. No major complaints. Parking is a bit tricky for large vehicles but manageable. The hotel is easy enough to find. It's a pain in the (rhymes with 'class') to get back to the interstate. The rooms are large and well appointed. There's enough outlets to run all your internet based toys without having... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, I would like to respectfully address your comments regarding our hotel. First please allow me to thank you for your positive comments regarding the hotel. We are a new construction facility and have recently won our second Gold Award from Choice for Customer Satisfaction. That award also regards cleanliness as we are inspected by Choice without appointment and... More

Seymour, Tennessee
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 13, 2014

Stayed here while on business for 11 nights. Hotel was great. Very modern furnishings. Rooms had very comfortable beds and a sitting area. The room was equipped with a fridge,microwave, and guest laundry facilities so it worked very well for me as a business traveler. Hotel was really nicely decorated for the fall holiday season, In walking distance to the... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, I just wanted to say 'thanks' for your kind review of our hotel. We definitely strive to give our guest the best service and product and truly appreciate being recognized as achieving that goal. Our staff really cares about guest satisfaction and we hope that you will stay with us again in the near future. Warmest Regards, More

Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 5, 2013

We Google'd and found this hotel for a one night stay at the last minute. This hotel exceeded our expectations considering some hotels associated with this brand are not that good. The desk clerk was friendly as well.

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings! I wanted to thank you for taking the time to write your kind remarks regarding our Comfort Suites in Jackson, TN. It is words like yours that encourage our staff to strive to continue our ultimate goal of guest satisfaction. I also wanted to tell you that when you travel, you may want to look for the Comfort Suites... More

Pittsburg, Kansas
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 14, 2013

The indoor pool was actually heated and very comfortable. Sometimes places advertise heated pool, but it is not. Very nice for November, as was hot tub. Donnie was very helpful during our stay. Staff were friendly and nice rooms. We ate at Burrito Meal and it was very, very good. Best burrito! We look forward to staying again. Good location... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings and Thanks....for staying with us during your November trip through Jackson, TN We truly appreciate your kind remarks and want you to know that it is guest like you who encourage us to continue to strive for our ultimate goal of customer satisfaction. We know your time is valuable and thank you for your review. Warmest Regards, More

Hendersonville, Tennessee
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

Very very nice hotel. The room was very spacious and extremely clean. The young man working the desk at check-in was incredible. Made me feel very welcomed. He went out of is way to accommodate my needs. I called down to the desk and spoke with the night auditor about TV and Microwave not working. He immediately came up and... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Stella, Wow! I can't thank you enough for your 'awesome' review of our hotel. It really means a lot to the staff to be recognized; and for that we thank you. It is encouraging remarks, like yours, that help us strive to reach and maintain our ultimate goal of customer satisfaction, We hope to see you again in the... More

Maumelle, Arkansas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

My family was traveling through and just needed a place to crash for the night. The parking lot was well lit and had a security officer. The staff went out of their way to make sure we had everything we needed to get settled in quickly for the night with our two children looking very tired. The rooms were small,... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Rikiande! Just a note of thanks for your kind remarks regarding your recent stay with us in Jackson,TN. We value your feedback, as it is kind folks like yourself who give us the encouragement to continue our goal of awesome customer service! Warmest Regards, More

Been to Comfort Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Jackson
Comfort Hotel
Address: 61 Casey Jones Lane, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Jackson
#5 Business Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Winners of the Choice Gold Award for Customer Satisfaction, the Comfort Suites is a new, all suites Hotel located in the heart of the city. Guest will find a myriad of shopping and dining, most within 1 1/2 miles of the hotel. Access to Interstate 40 is within 1/16 of a mile. The Jackson Sportsplex is two exits down off I-40 and an approximate 7 minute drive. The Comfort Suites offers a full hot breakfast, state of the art fitness center, indoor pool and hot tub spa, and a full business center. Guest appreciate our friendly staff and comfortable thermostat controlled suites, as well as our excellent customer service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Orbitz, Booking.com, Expedia, Tingo, Travelocity, Hotels.com, Choice Hotels, Venere and Agoda so you can book your Comfort Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Comfort Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.