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Comfort Suites

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61 Casey Jones Lane, Jackson, TN 38305
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1 room 1 guest
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Comfort Suites
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129 Reviews from our TripAdvisor Community

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Traveler rating
    77
    42
    7
    1
    2
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53
28
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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    (129)
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    (28)
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Tempe, Arizona
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped here late at night during a cross country family road trip with young kids. We called ahead and picked a king suite that had a separate room and a pull out couch. However, the requested suite actually only a wall that went 1/4 of the way across the room. We were disappointed the actual room didn't match what... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings Sam B! I first wanted to thank you for taking the time to leave us a review and provide us with valuable feedback. I am sorry you didn't enjoy the configuration of our rooms, however I did want to let you know that we do not have a suite that is separated by a full wall. I am sure... More 

Albuquerque, New Mexico
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After being on the road for a few days and staying at one horrendous hotel in OK City, we were beyond pleased with this stay! We got a king size bed and were able to talk the price down on the room by about $20. The staff was very nice. In the evening around 5:30pm there was a little snack... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings Rammsteiner! Nice name by the way! I am glad you were able to enjoy our hotel, and glad that our staff helped provide a better experience for you. I will be sure to let them know! Please come back and see us anytime! Donny Jones, AGM More 

Greenville
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love staying at a Comfort Suites that is just as they advertise. They have wonderful beds. They are always soft and they give you 4 pillows to each bed. The breakfast is always great. They were checking on it at all times and making sure everyone was able to get what they want.

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings LipseyJ! Thank you so much for the great review and feedback. I hope you are able to stop by us again soon! Donny Jones, AGM More 

Huron, Ohio
Level Contributor
224 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Billie the GM, her staff and the manager's reception she had from 5:30-6pm (M-F I presume) made this stay special. Billie seemed genuinely interested in her guests, their travels and their stay. The reception offered a hot meal, finger foods and beverages on the house. I enjoyed this quite a bit and it was nice not having to leave the... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings MessNMagic! Thank you so much for taking the time to leave us an excellent review with great feedback. My staff will be pleased to hear they helped make the difference for you during your stay here. I did want to make one small correction for other readers, our Happy Hour "Manager's Special" is held on M-Thu, and we provide... More 

Boone, Iowa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a last minute decision and would only stop again if nothing else was available. Took forever to even see if they had a room as they were having internet problems. And of course internet service was very bad. Finally just gave up trying to connect. The pool has drainage problems and there was a lot of water around... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, I first wanted to apologize for failing to exceed your expectations. That is our first goal for each and every guest, and we failed you. I also wanted to apologize for the internet issues you experienced while here. Upon check-in, we weren't having internet problems, our Property Management System was down. I understand that it is an inconvenience for... More 

Dallas, Texas
Level Contributor
183 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice accommodation. The room was clean and very roomy especially for a room with two beds. The bathroom appeared to have been upgraded and the shower was very good. The beds were comfortable. The breakfast was good but the layout to get the food was a little tight making it crowded. All in all, I would definitely stay here... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Thank you for the excellent review and feedback. I understand our breakfast displays can get a little cramped, however I wanted to let you know that it is partly because we offer more things than is standard for a Comfort Suites. We sacrificed a little room for more choices for our guests. Please come back to see us next... More 

Hampton
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautiful property close to the interstate. It's convenient to a lot of stores, restaurants, and the quant Casey Jones home/museum.. The staff is very friendly and extremely helpful. We had a good night's sleep and good breakfast. A great stop as you travel through the mountains.

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Thank you so much for taking the time to leave us a good review and excellent feedback. Your room tip is definitely an accurate one! Donny Jones, AGM More 

Hermitage, Tennessee, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for 2 nights while in town for a gospel music event at Carl Perkins Center. It was a convenient 8 min drive to downtown and easy navigation from the hotel. The property is located just off I-40 and we could see the interstate out our window, but it was still very quiet in our room. Within 2-3 exits... More 

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Wow! Thank you so much for your excellent review. I will be sure to let our breakfast attendant know about your kind words! Donny Jones, AGM More 

Level Contributor
5 reviews
4 of 5 stars Reviewed July 24, 2015

Nice, clean and comfortable, accomodations.Nice to come from a long journey and find the comforts of home.The staff were very friendly and went over and beyond their duty, from the housekeepers to management,all were amazing

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Thank you for the kind words, review, and feedback. I will be sure to let my staff know how enjoyable they helped make your stay. Donny Jones, AGM More 

Montclair, New Jersey
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 24, 2015

Stayed here for two nights while traveling through Tennessee. Overall I thought it was a nice place to stay. It was clean and the staff was very friendly. The rooms were very spacious and the hotel is in a good area. Would definitely recommend.

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Thanks for the review and feedback. I hope you can stop by and see us again next time! Donny Jones, AGM More 

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