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Comfort Suites

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61 Casey Jones Lane, Jackson, TN 38305
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122 Reviews from our TripAdvisor Community

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Traveler rating
    75
    39
    5
    1
    2
See reviews for
47
28
5
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • All months
    (122)
  • Mar-May only
    (28)
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    (46)
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    (17)
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Hermitage, Tennessee, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 2 nights while in town for a gospel music event at Carl Perkins Center. It was a convenient 8 min drive to downtown and easy navigation from the hotel. The property is located just off I-40 and we could see the interstate out our window, but it was still very quiet in our room. Within 2-3 exits... More 

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Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

Nice, clean and comfortable, accomodations.Nice to come from a long journey and find the comforts of home.The staff were very friendly and went over and beyond their duty, from the housekeepers to management,all were amazing

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Montclair, New Jersey
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights while traveling through Tennessee. Overall I thought it was a nice place to stay. It was clean and the staff was very friendly. The rooms were very spacious and the hotel is in a good area. Would definitely recommend.

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Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 1 night on our way to Orange Beach, AL. This was a nice hotel but our room desprately needed new carpet. The carpet was stained pretty badly & I didn't want to walk around on it without shoes on, otherwise the room was perfect. We had a room with 2 beds & a pull out couch... More 

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Tuckerman, Arkansas, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice location. Super-friendly staff. Breakfast was sub-par compared to similar hotels. The bedding and mattress were perfect! The unit was clean and including nice seating area. You have to access down a long drive that's not well marked but easily found.

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gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Susan S, Please allow me to say "thanks" for your wonderful review. We appreciate any feedback as your comments encourage us to continue to strive toward our ultimate goal of customer satisfaction. Just a note regarding the driveway: I believe you missed the left turn and continued straight once you accessed the access road off the interstate. Our sign... More 

Waco, Texas
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We like this hotel mostly because our room/suite was roomy and nicely furnished. The bed was comfortable too,. That's important! All the staff members we encountered were helpful and polite. One lady in particular was a very hard worker -- she helped with the luggage, and she prepared breakfast and made sure everyone was finding what they wanted. She was... More 

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gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Please allow me to thank you for taking the time to report your satisfaction with our hotel. It is guest like yourself, who take the time to give us feedback, that encourages our staff to constantly strive for our ultimate goal of guest satisfaction. My employees will be proud to read your review and I thank you for... More 

Shawnee, KS
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 20, 2015

Heading west on our trip, we could have made it to Memphis for the night, but we decided to stop in Jackson and stay at the Comfort Suites. I can't say that any specific part of the hotel stay was spectacular, but I can say everything was very satisfactory. They have a nice hot tub and indoor pool to enjoy.... More 

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gmtn550, General Manager at Comfort Suites, responded to this review

Dear DKerby, Please allow me to thank you for taking the time to send your review to TripAdvisor. We truly appreciate any feedback, as it encourages our staff to continue to strive toward our ultimate goal of guest satisfaction. I was unaware of a room overbooking and truly apologize for that inconvenience. Thank you for your kind understanding. I hope... More 

Pittsburg, Kansas
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 20, 2015

Update from 2013 - we have stayed here several times since and still so friendly! Donnie was still helping us stay in a room by the pool area as requested. It is so nice to have that consistency and feel like your business is appreciated. The snacks and drinks are a plus too. Always a pleasant experience and would highly... More 

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gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Thank you for you feedback and kind review of our beautiful hotel in Jackson, TN. It is guest like yourself who take the time to send their reviews, that we may continue to strive toward our ultimate goal of guest satisfaction. We appreciate your patronage and hope to see you again soon! Warmest Regards, More 

Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 7, 2015

The hotel was very clean. Staff was super friendly and helpful. The beds slept like a dream, and we loved the pillows. They served a good hot breakfast. We really liked the location, it has easy access to the interstate. If in the area we Would defiantly stay there again.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Calicorock! Please allow me to say "thanks" for taking the time to send this fabulous review! I always share reviews with my staff, and find that feedback truly encourages them to continue to strive for our ultimate goal of guest satisfaction. They are a great crew and very deserving of your compliment. I hope that you will stay with... More 

Cedar Falls, Iowa, United States
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 1, 2015

I thought I had made a reservation for a king suite here through the Choices website, but no reservation and no king suite. So for $20 more than my failed reservation, we get a queen suite. They were helpful at the desk, and it wasn't their fault. The happy hour was a nice touch. Good breakfast as well.

Was this review helpful? Yes
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Sorry for the difficulties you experienced through our Choice Hotels website. I am however glad that we were able to get you a room! I hope you can come back and see us again the next time you are in Jackson, TN. Thank you, Donny Jones, AGM More 

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