We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 27 Jackson hotels

Comfort Suites

2.5 of 5 Hotel   |   61 Casey Jones Lane, Jackson, TN 38305
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Comfort Suites to your Saves list
Comfort Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
92%
Ranked #2 of 27 hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
CrimsonTraveler2014 Hammond, Louisiana
  • Overview
  • Reviews (93)
  • Photos (44)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (11)
  • Location
  • More
Write a Review

93 people have reviewed this hotel

Traveler rating
    62
    25
    3
    1
    2
See reviews for
33
19
4
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Hammond, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Best hotel in Jackson, TN. Hands down. Billie Duke runs a great hotel, and it shows throughout. From the front desk staff, to the housekeepers, to the breakfast staff, and to the maintenance staff, you can tell this is a wonderful hotel. It is 6 years old, and still looks brand-new.

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Crimson from Hammond! Wow! On behalf of our entire staff, we would like to say 'thanks' for your awesome review. It is guest like yourself who take the time to give us your feedback; that encourage our staff to strive for our ultimate goal of guest satisfaction. We appreciate your patronage and hope to see you again very soon.... More

Chicago, Illinois
Top Contributor
77 reviews 77 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We traveled here as a couple (57 & 61) staying on a Monday evening August 11th on the way to Nashville. I booked this room solely on the positive Trip Advisor reviews but I was still skeptical on the over all cleanness being it was next to Casey Jones Village, the railway museum and the Old Country Store which are... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear cwondrasec from Chicago! I am thrilled that you enjoyed your stay at our beautiful hotel and appreciate your review. Actually, the Casey Jones Restaurant and Village is a wonderful place to visit and our locals love it as well. Just be sure to be hungry when you visit. Anyway, thanks so much for stopping and staying with us. We... More

Grapevine, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at this hotel on July 20th of this year. We had car trouble and left the car at the Nissan dealership for the night. On the morning of the 21st, I asked the front desk if they had a shuttle to take us to the dealership. They said they didn't, but the General Manager volunteered... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Shelly from Grapevine TX! Please accept my sincere thanks for taking the time to acknowledge our hotel and service. I am so very happy to know you made it back home. Car trouble is a scary experience when you are out of town in strange surroundings. Thanks again for taking the time to fill our your survey and we... More

Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a family reunion and wss very please all the way around with this hotel. Front desk clerk, Mr. Platt, was very personable, helpful & friendly going above & beyond to please guests. All other staff was friendly also. Food was good & convenient. Will definitely be back!

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear MetroSuperWoman Please accept my sincere thanks for taking the time to fill out your survey on your recent stay at our Jackson TN hotel. We truly appreciate your king remarks, your patronage and hope to see you again at soon. Warmest Regards, More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Wish we had stayed here longer. A happy hour, all the amenities anyone could want. Reasonably priced. Highly recommend. Very pleasant staff. Separate Seating area in room. Convenient to major highways and local attractions and restaurants.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Diane B! Please accept my sincere thanks for your wonderful review of our hotel. It truly makes us happy to know that guest appreciate the little extra things that we do. I hope that you will stay with us again soon! Warmest Regards, More

Mesquite, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is very nice hotel with large, clean rooms, and comfortable beds. A very clean and spacious hotel throughout. The kids enjoyed the indoor pool including myself. A very good complimentary breakfast. We had no complaints at all during our two night stay.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Jeff and Kim H, Please accept my sincere thanks for your kind words regarding your recent stay at our hotel. I can't wait to share your review with my staff as your comments help us strive for our ultimate goal of guest satisfaction. Again, thanks and we hope to see you again soon. Warmest Regards, More

Richmond, Virginia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 27, 2014

In addition to being clean and having a pleasant, friendly staff, the rooms have several well thought out amenities not often found. Our room had tables on both sides of the bed - wonderful! - the desk had a pull out shelf you can put a keyboard on, there is lots of lamp lighting - and it ALL works, the... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dea HeronGal, Wow!.......what a wonderful review. I appreciate you taking the time to write about our services and sincererly thank you for your kind words. In reading your comments about Glueten free foods, I will definitely research the possibilities of glueten free options. If you have any suggestions, please call my hotel and ask for my personal email address and... More

1 review
5 of 5 stars Reviewed July 26, 2014

My boyfriend and I are currently staying in the Comfort Suites!!! We LOVE IT! We just love the Comfy beds and Extra pillows! Huge TVs! VERY CLEAN! Plenty of outlets! Indoor pool and jacuzzi! Free breakfast each morning! The feint desk clerk is SOOOO friendly! He's awesome! I wish I knew his name,I love it here!!!

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Thanks! We truly appreciate your taking the time to send out a kudo for our hotel. Yes, you are correct...our front desk staff is the best! I can't wait to print our your survey so they can be congratulated on their efforts. As well, I appreciate your wonderful comments on our amenities. Our housekeeping staff is amazing. They... More

2 reviews
5 of 5 stars Reviewed July 15, 2014

Our family needed a hotel that would sleep 6 (which is typically a hard find) and we found this hotel through Trip Advisor. The reviews were good so I made the reservations based on those and we loved it. The room was very clean, roomy, beds were comfortable and breakfast was awesome. We make this road trip yearly and will... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Hi Sharlee, I am Thrilled! Thank you so very much for taking the tme to fill our our survey and for your kind remarks. My staff will certainly be proud when I read your comments to them. Thanks for helping me keep them motivated to continue to strive for our ultimate goal of customer satisfaction. Warmest Regards, More

Lockport, Illinois
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 9, 2014

We had to get a handicap accessible room for my mother in law. Very large plenty of room for her motorized scooter. Would have liked to have seen a wheelchair accessible shower with a bench seat rather than a tub. But overall very nice accommodations wonderful staff at the breakfast. Front desk staff very friendly.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings and Thanks! We appreciate your taking the time to fill out our survey and, as well, for your kind review. We do have a handicap roll in shower that has a King bed and sofa sleeper. Hopefully, this will be available next time your are stopping over in Jackson. Again, thanks for your patronage and we look forward to... More

Owners: What's your side of the story?
If you own or manage Comfort Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Comfort Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites

Address: 61 Casey Jones Lane, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Travelocity, Booking.com, Tingo, Choice Hotels, Hotels.com, Orbitz, BookingOdigeoWL, Venere and Otel so you can book your Comfort Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Jackson

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (24)
Viewed
View from room (2)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (7)
Viewed
Pool/beach area (2)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (4)
Viewed
Dining (4)
Viewed
Pool/beach area (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Jackson with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Jackson #5 Business Hotel in Jackson
Hotel Class
Official Description (provided by the hotel)
Winners of the Choice Gold Award for Customer Satisfaction, the Comfort Suites is a new, all suites Hotel located in the heart of the city. Guest will find a myriad of shopping and dining, most within 1 1/2 miles of the hotel. Access to Interstate 40 is within 1/16 of a mile. The Jackson Sportsplex is two exits down off I-40 and an approximate 7 minute drive. The Comfort Suites offers a full hot breakfast, state of the art fitness center, indoor pool and hot tub spa, and a full business center. Guest appreciate our friendly staff and comfortable thermostat controlled suites, as well as our excellent customer service. ... more   less 
Number of rooms
70

Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer