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All 26 Jackson hotels

Comfort Suites

2.5 of 5 Hotel   |   61 Casey Jones Lane, Jackson, TN 38305
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91%
Ranked #2 of 26 hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
HeronGal Richmond, Virginia
  • Overview
  • Reviews (87)
  • Photos (42)
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  • Room tips (9)
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87 people have reviewed this hotel

Traveler rating
    58
    23
    3
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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English first
Richmond, Virginia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

In addition to being clean and having a pleasant, friendly staff, the rooms have several well thought out amenities not often found. Our room had tables on both sides of the bed - wonderful! - the desk had a pull out shelf you can put a keyboard on, there is lots of lamp lighting - and it ALL works, the... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dea HeronGal, Wow!.......what a wonderful review. I appreciate you taking the time to write about our services and sincererly thank you for your kind words. In reading your comments about Glueten free foods, I will definitely research the possibilities of glueten free options. If you have any suggestions, please call my hotel and ask for my personal email address and... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I are currently staying in the Comfort Suites!!! We LOVE IT! We just love the Comfy beds and Extra pillows! Huge TVs! VERY CLEAN! Plenty of outlets! Indoor pool and jacuzzi! Free breakfast each morning! The feint desk clerk is SOOOO friendly! He's awesome! I wish I knew his name,I love it here!!!

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Thanks! We truly appreciate your taking the time to send out a kudo for our hotel. Yes, you are correct...our front desk staff is the best! I can't wait to print our your survey so they can be congratulated on their efforts. As well, I appreciate your wonderful comments on our amenities. Our housekeeping staff is amazing. They... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family needed a hotel that would sleep 6 (which is typically a hard find) and we found this hotel through Trip Advisor. The reviews were good so I made the reservations based on those and we loved it. The room was very clean, roomy, beds were comfortable and breakfast was awesome. We make this road trip yearly and will... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Hi Sharlee, I am Thrilled! Thank you so very much for taking the tme to fill our our survey and for your kind remarks. My staff will certainly be proud when I read your comments to them. Thanks for helping me keep them motivated to continue to strive for our ultimate goal of customer satisfaction. Warmest Regards, More

Lockport, Illinois
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had to get a handicap accessible room for my mother in law. Very large plenty of room for her motorized scooter. Would have liked to have seen a wheelchair accessible shower with a bench seat rather than a tub. But overall very nice accommodations wonderful staff at the breakfast. Front desk staff very friendly.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings and Thanks! We appreciate your taking the time to fill out our survey and, as well, for your kind review. We do have a handicap roll in shower that has a King bed and sofa sleeper. Hopefully, this will be available next time your are stopping over in Jackson. Again, thanks for your patronage and we look forward to... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My sister and I stayed here with 4 kids on our way to a family vacation. The location was great, the staff was helpful and friendly, everyone had a bed to sleep in because of the pull-out sofa, and the breakfast was excellent. The hotel was clean, and we had everything that we needed for a comfortable night's sleep. Most... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Amy R, Please accept our sincere thanks for your wonderful review of our hotel. I am so pleased to know that you enjoyed our amenities, and especially pleased that you have recognized our hard efforts to keep our beautiful facility clean. As a Mom myself, cleanliness is paramount; and our staff does an excellent job keeping their hotel in... More

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was passing through and had reserved a room here. Hotel was in safe area and very clean rooms and ample parking. Didn't get to try breakfast. Was a bit pricey though for Jackson, TN--over $100+ tax. Would stay there again if I traveled through again.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Vanzi, Thank you for your wonderful review! I will share your kind words with my staff with pride. It is encouraging words like yours that help us continue to strive for our ultimate goal of guest satisfaction. I hope that you will stay with us the next time you are passing through Jackson. Warmest Regards, More

Jackson, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

We book corporate guests there frequently. ...nothing but raving fans. Our corporate Presidents and CEO's always ask for Comfort Suites as their first choice. The hotel management is great at showing genuine concern for a pleasant stay.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Ralph T, Please accept our sincere thanks for your fantastic review of our hotel and our employees. It is guest like yourself, who take the time to give us your feedback, that we may continue to strive for our ultimate goal of guest satisfaction. We truly appreciate your encouraging words and your patronage. Warmest Regards, More

Decorah, Iowa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This place was fantastic! The lady who checked us in was helpful and very friendly. She was quick to suggest a good place to eat and she was very pleasant. Our room was clean and super comfy! We used the sofa bed for my son and he said it wasn't too bad. Breakfast was hot and fresh also!

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Hurry 72 Please accept our sincere thanks for taking the time to fill out your review. It is through guest like yourself, who take the time to fill our our survey, that our staff may continue to strive toward reaching our ultimate goal of guest satisfaction. Your encouraging words are most appreciated. We hope to see you again soon!... More

Arlington, Texas
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel staff was friendly and the hotel was clean. Breakfast had something for the whole family. Night auditor was very understanding about our son with autism was having a hard time settling down to sleep.

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear John K, Please accept our sincere thanks for taking the time to fill out your review. It is through guest like yourself, who take the time to fill our our survey, that our staff may continue to strive toward reaching our ultimate goal of guest satisfaction. Your encouraging words are most appreciated. We hope to see you and your... More

Woodbury, Georgia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 22, 2014

All you could ask for: Easy in/out from the interstate. Check-in-flawless. Room cool, (very) clean. After a loooong day on the road...slept like a baby on the pillow top. Like others was surprised to learn the hotel was NOT brand new...every thing fresh, well kept. Even Beneta, kept the breakfast selection "above average" and plentiful, even though the 8:00 a.m.... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Please accept our sincere thanks for taking the time to fill our our satisfaction survey. It is guest like yourself who give us their feedback, that we may continue to strive toward our ultimate goal of guest satisfaction. We appreciate your patronage and hope to see you again soon! Warmest Regards, More

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Additional Information about Comfort Suites

Address: 61 Casey Jones Lane, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Hotel Jackson

42 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Jackson #5 Business Hotel in Jackson
Hotel Class
Official Description (provided by the hotel)
Winners of the Choice Gold Award for Customer Satisfaction, the Comfort Suites is a new, all suites Hotel located in the heart of the city. Guest will find a myriad of shopping and dining, most within 1 1/2 miles of the hotel. Access to Interstate 40 is within 1/16 of a mile. The Jackson Sportsplex is two exits down off I-40 and an approximate 7 minute drive. The Comfort Suites offers a full hot breakfast, state of the art fitness center, indoor pool and hot tub spa, and a full business center. Guest appreciate our friendly staff and comfortable thermostat controlled suites, as well as our excellent customer service. ... more   less 
Number of rooms
70

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