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Comfort Suites

2.5 of 5 61 Casey Jones Lane, Jackson, TN 38305
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Certificate of Excellence 2014
Comfort Suites
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Comfort Suites
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99 reviews from our community

Traveler rating
    65
    27
    4
    1
    2
See reviews for
35
22
4
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tulsa, Oklahoma
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We rented three rooms for two nights, one night going and one night coming. The property was very clean and well-maintained. Employees were friendly and helpful. We were scouting out properties for a bus trip that would require 20-25 room in the future. We all agreed the rooms were much nicer than your normal hotel room. Price was about what... More

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Fort Worth, Texas
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on our way home from Ohio as most of the hotels in Memphis were booked (well at least the good ones). We were pleasantly surprised by the hotel and Jerrika at the front desk was wonderful! She helped us quickly, she was friendly, and helped take care of a barking dog below us. The room was pretty... More

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gmtn550, General Manager at Comfort Suites, responded to this review

Dear Friends from Fort Worth, Please accept my thanks for taking the time to fill our out survey. Guest feedback is important to us as we strive to achieve our ultimate goal of total guest satisfaction. I am happy to say that our new construction five year old hotel has won Customer Service awards every year from Choice. Currently, we... More

Smithfield, Kentucky
Top Contributor
94 reviews 94 reviews
66 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

My only complaint is that our room had the smallest bathroom I've ever had in a motel. However, it was one of the last first floor rooms available and was in the back of the hotel in a corner. The bathroom size may have been due to the overall configuration of this particular unit. The room shows a little wear... More

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gmtn550, General Manager at Comfort Suites, responded to this review

Dear Guest, Hello again. I am responding to your posting regarding our hotel. I believe I just addressed your survey on our Choice Hotels survey site and another third party survey, making this your third posting regarding your stay at our hotel. Please allow me to apologize, again. Again, my apologies for the heater smelling when you turned it on.... More

Berea, KY
Top Contributor
74 reviews 74 reviews
47 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 16, 2014

I stayed here on my way home from a football game in Memphis. We arrived pretty late (1am) and were ready to crash. We did the normal checks on the beds and between the matresses to make sure we weren't going to take anything home with us that we didn't want to and everything came up pretty clean. I saw... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Papagrit, Please allow me to apologize for your bad experience with our housekeeping staff personal conversations. I can assure you that I will be consulting with them about keeping a professional atmosphere. You mentioned something about a one lane road and I am not aware of any Comfort Suites directions taking guest that way. We do have a Comfort... More

Detroit, Michigan
1 review
5 of 5 stars Reviewed September 6, 2014

My husband I had a long day of driving and decided we couldn't drive any further. We had stayed at a Comfort Suites in Texarkana, AR and decided lets try another one. We are so thankful that we did. It was pure kindness from Mr. Flatt from check in 9/03/14 to check out. He told us about the amenities the... More

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gmtn550, General Manager at Comfort Suites, responded to this review

Dear Wanna J from Detroit, Please accept our sincere thanks for your taking the time to recognize our hotel and our employee, Mr. Flatt. Customer service is paramount with our staff and we try to place ourselves in our guest's situation. If there is a way we can accomodate, we always make that effort to do so. It is kind... More

Norfolk, Virginia
Contributor
12 reviews 12 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 5, 2014

Stayed here while visiting family near Jackson, TN. The staff was friendly and the hotel was not very busy and they allowed us to check-in immediately (9:00 am) since the room was already available which was nice since a shower & bed is just what we needed upon arrival. They even offered us breakfast however we had just eaten at... More

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Mr. Charles from Norfolk Va, Please allow me to give you a great big "THANKS" for your kind review. I know how busy everyone's schedules are, and we truly appreciate you taking the time to shout about us! I can't wait to share your wonderful review with our staff so we all may continue to strive toward our ultimate... More

Hammond, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

Best hotel in Jackson, TN. Hands down. Billie Duke runs a great hotel, and it shows throughout. From the front desk staff, to the housekeepers, to the breakfast staff, and to the maintenance staff, you can tell this is a wonderful hotel. It is 6 years old, and still looks brand-new.

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Crimson from Hammond! Wow! On behalf of our entire staff, we would like to say 'thanks' for your awesome review. It is guest like yourself who take the time to give us your feedback; that encourage our staff to strive for our ultimate goal of guest satisfaction. We appreciate your patronage and hope to see you again very soon.... More

Chicago, Illinois
Top Contributor
77 reviews 77 reviews
22 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed August 18, 2014

We traveled here as a couple (57 & 61) staying on a Monday evening August 11th on the way to Nashville. I booked this room solely on the positive Trip Advisor reviews but I was still skeptical on the over all cleanness being it was next to Casey Jones Village, the railway museum and the Old Country Store which are... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear cwondrasec from Chicago! I am thrilled that you enjoyed your stay at our beautiful hotel and appreciate your review. Actually, the Casey Jones Restaurant and Village is a wonderful place to visit and our locals love it as well. Just be sure to be hungry when you visit. Anyway, thanks so much for stopping and staying with us. We... More

Grapevine, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

My family and I stayed at this hotel on July 20th of this year. We had car trouble and left the car at the Nissan dealership for the night. On the morning of the 21st, I asked the front desk if they had a shuttle to take us to the dealership. They said they didn't, but the General Manager volunteered... More

Was this review helpful? Yes 1
gmtn550, General Manager at Comfort Suites, responded to this review

Dear Shelly from Grapevine TX! Please accept my sincere thanks for taking the time to acknowledge our hotel and service. I am so very happy to know you made it back home. Car trouble is a scary experience when you are out of town in strange surroundings. Thanks again for taking the time to fill our your survey and we... More

Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 14, 2014

We had a family reunion and wss very please all the way around with this hotel. Front desk clerk, Mr. Platt, was very personable, helpful & friendly going above & beyond to please guests. All other staff was friendly also. Food was good & convenient. Will definitely be back!

Was this review helpful? Yes
gmtn550, General Manager at Comfort Suites, responded to this review

Dear MetroSuperWoman Please accept my sincere thanks for taking the time to fill out your survey on your recent stay at our Jackson TN hotel. We truly appreciate your king remarks, your patronage and hope to see you again at soon. Warmest Regards, More

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Additional Information about Comfort Suites

Address: 61 Casey Jones Lane, Jackson, TN 38305
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
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Also Known As:
Comfort Hotel Jackson

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