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Country Inn & Suites By Carlson, Jackson, TN

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1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
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Country Inn & Suites By Carlson, Jackson, TN
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Country Inn & Suites By Carlson, Jackson, TN
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31 reviews from our community

Traveler rating
    12
    9
    5
    3
    2
See reviews for
9
4
3
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Pittsburgh, Pennsylvania
Top Contributor
115 reviews 115 reviews
67 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 1 week ago

Never stayed in a Country Inn, but was pleasantly surprised. Looks to be relatively new, furnished in a European style. Good beds, decent size room and bathroom and all amenities accounted for. About the only complaint that I have is that our room faced a strip mall parking lot with bright lights, therefore the blackout curtain had to be drawn... More 

Was this review helpful? Yes 1
Medina, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Country Inn & Suites of Jackson is great place to stay. The rooms are very clean, the staff and management were super nice. I enjoyed my stay and will continue to come there. Beth Bolton is very friendly and knowledgeable of the Jackson area. Thanks you all.

Was this review helpful? Yes
Top Contributor
63 reviews 63 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with my son while in Jackson for a soccer tournament. The room was very clean and actually much nicer than I expected. The staff was very friendly. It was convenient to everything. I would stay here again if I were back in Jackson.

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Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Country Inn & Suites is the host hotel for high profile entertainers that come from around the world to entertain at Jackson's premiere concert venue. These groups consistently report a wonderful experience - from room accommodations (newly renovated!) to friendly service. Its close proximity to Interstate 40 and the abundance of restaurant options nearby make this the perfect choice for... More 

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Dayton
Top Contributor
105 reviews 105 reviews
42 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The motel has recently been redecorated and I prefer the older style Country Inn decor. But the help here is sub par. First of all, the room was not cleaned well,we had NO cups in our room, and no regular coffee or sugar packets. Brittany at the front desk had no personality whatsoever. We had to ask for cookies which... More 

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay, in regards to the lack of housekeeping, staff service, and overall decor. We take the time to listen to your constructive comments so we can continually improve our services. More 

Ankeny, Iowa
Top Contributor
59 reviews 59 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stopped here for one night and were not impressed. The hotel is in a very busy location and was difficult to find. Check in went smoothly and the hotel was very clean. I just believe there have to be better options for hotels in Jackson.

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Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are sorry to hear that you were disappointed with the location of our property. We do hope, however, that if your travels bring you back to Jackson that you stay with us again. Our front desk will be glad to give you directions and there are many restaurants and activites close to our hotel. Sincerely, Beth Bolton More 

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel for two nights while in town for an event in March. I was very impressed with the cleanliness of the hotel lobby and my guest room. The staff was extremely friendly and helpful. The check in process was quick and easy. The complimentary hot l breakfast was equivalent to other hotels. I would definitely recommend... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your review! We are so happy to hear that you enjoyed your time here at the Country Inn & Suites, and we look forward to seeing you again soon. Sincerely, Beth Bolton More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We paid $136.00 for this room. The bathtub felt like it was falling in. The shower head was so cheap, it wouldn't even raise up all the way. The floor was dirty. Needed toothpaste and they didn't have any. There was no toilet paper in the room. The breakfast was horrible. The biscuits were raw in middle and pastries were... More 

Was this review helpful? Yes 1
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am so sorry about your experience at our hotel. Please know tha we are using your comments to fine tune our operations. I hope that if your travels bring you back to the area that you will give Country Inn & Suites another try! Sincerely, Beth Bolton More 

Jackson, Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 23, 2015

So...My husband and i were moving from CT to AZ, so we stopped here for a night to rest before heading out the next morning. We usually stay at a Hyatt or a Holiday Inn, but thought let's give this a try....Place was easy to get to from the highway and in a great location BUT.....the person who checked us... More 

Was this review helpful? Yes 2
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am terribly sorry to hear of your experience at our hotel! This is not how we want our guests to feel. I can only hope that breakfast and your check-out experience was better. Should your travels bring you back thru the area I would hope that you would give us another try. Sincerely, Beth Bolton More 

Somerville, Alabama
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2015

We stayed just overnight the hotel was in a excellent locations with lots of restaurant near by. The room was very clean. The breakfast was your typical hotel breakfast and was good. The people were nice and check in and check out was easy.

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are so happy to hear that you enjoyed your visit with us, and hope to see you again soon! Sincerely, Beth Bolton More 

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