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Country Inn & Suites By Carlson, Jackson, TN

3.0 of 5 1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
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Country Inn & Suites By Carlson, Jackson, TN
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Country Inn & Suites By Carlson, Jackson, TN
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19 reviews from our community

Traveler rating
    9
    5
    3
    1
    1
See reviews for
7
2
3
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Twin Cities, Minnesota
Top Contributor
58 reviews 58 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The accommodations were good and the room clean; however, when we arrived the heat in the room was off. I turned the heat on and the fan on high but the fan ran at such a slow speed the room did not really warm up until early in the morning. I reported this to the desk clerk in the evening... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel staff was courteous and attentive to the needs of our family. I found this hotel to be clean, neat, and well maintained. Well decorated with a modern, edgy, yet professional flare. I do recommend this hotel to friends and family. I will return unpon my next visit to Jackson.

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Yeovil, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

So pleased we booked this hotel, great rate including breakfast, great location, a really great room, fabulous breakfast selection, such a really friendly & helpful team too with great local knowledge for restaurant recommends.....to top all that cookies on the front desk...with coffee & hot water for tea available all day.....total HEAVEN!!! Toiletries & hairdryer in the bathroom, soft fluffy... More 

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Chattanooga, United States
1 review
5 of 5 stars Reviewed December 15, 2014

I got there on a Sunday and not a sole was there other than the clerk. I was the only guest for the night. It was a little weird. As the week went on, more showed up. I asked for a room away from the elevators and ice machine and they did exactly that. Not that I didnt have my... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you for your kind review. We are thrilled that you enjoyed your stay at Country Inn & Suites by Carlson, and hope to see you again soon. Sincerely, Beth Bolton More 

Charleston
Top Contributor
197 reviews 197 reviews
144 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed November 26, 2014

We had a very nice reception at check-in...all staff members were very friendly and seemed to care about our needs. Our room was nice, even though a smaller screen TV, the room was comfortable and modernly furnished with plenty of plugs. The shower had plenty of water pressure and everything seemed newer & clean. For such a nice hotel overall,... More 

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Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are so sorry about your experience with breakfast. Please accept my sincere apologies, and know that we are working to rememdy that situation so that no other guest has to experience that. It is our hope that you will give us another time the next time you are in the area. Thank you, Beth Bolton More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

The hotel was one year old and its next to Sams Club, We slept great no noise and the free internet worked fast when I booted it up. Bed was comfy with a good nights sleep. Breakfast was ok nothing to write home about but coffee was hot and strong the way we like it...

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review. We are thrilled that you enjoyed your stay, and hope to see you again the next time you head back this way. Sincerely, Beth Bolton More 

Camdenton, Missouri
Top Contributor
64 reviews 64 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 11, 2014

The hotel was okay -- it has obviously been given a makeover so the updates were nice. Comfortable bed, good wifi, pretty clean -- my complaint was the noise. The walls were too thin and I could almost hear every word in the conversation next door. They were watching a ballgame and there were times the yelling was ridiculously loud.... More 

Was this review helpful? Yes
Beth B, Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am so sorry to hear of your unpleasant experience, particularly the noise level you experienced. It is our goal that every guest leave completely satisfied. Please consider us again the next time your travels bring you back to Jackson. Sincerely, Beth Bolton More 

Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 6, 2014

After reviewing a few of the comments prior to writing my review, it is evident everyone has good a bad reviews and all future travelers can't base their reservations off reviews only. I stay at the Country Inn and suite weekly and am always impressed. The rooms are clean, the utilities are new, the beds are comfortable and the internet... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review. Country Inn & Suites by Carlson strives to have each guest leave with this exact sentiment. I am sharing your review with our staff. We look forward to seeing you on your return trip to Jackson! Sincerely, Beth More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 27, 2014

Just stayed there with my family and it was a nightmare. I reserved online a 1 bedroom King suite. We checked in ( they were very nice) and they give us keys to the room, we haul all of our stuff up to the room and its a studio suite. I go back to the desk, and they initially say... More 

Was this review helpful? Yes 2
Concord, North Carolina
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 16, 2014

Walked in without a reservation and was told a room was available. Given information about the room from Beth and Erica and when breakfast would be served. Very friendly! A refrigerator was in the room, which I needed. The room was spacious, bedding/bath was clean. Plenty of towels, etc. Tile was crumbling in bathroom which was unsightly. Need better locks... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review of your stay here at the Country Inn & Suites by Carlson Jackson, TN! We hope that if you find yourself back in this area that you stay with us again. Sincerely, Beth Bolton More 

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Additional Information about Country Inn & Suites By Carlson, Jackson, TN

Address: 1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Jackson, TN 3*
Number of rooms: 78
Reservation Options:
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Hotel Style:
#8 Business Hotel in Jackson

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