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Country Inn & Suites By Carlson, Jackson, TN

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1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
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Country Inn & Suites By Carlson, Jackson, TN
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Country Inn & Suites By Carlson, Jackson, TN
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23 reviews from our community

Traveler rating
    9
    7
    4
    2
    1
See reviews for
7
4
3
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jackson, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

So...My husband and i were moving from CT to AZ, so we stopped here for a night to rest before heading out the next morning. We usually stay at a Hyatt or a Holiday Inn, but thought let's give this a try....Place was easy to get to from the highway and in a great location BUT.....the person who checked us... More 

Was this review helpful? Yes 1
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am terribly sorry to hear of your experience at our hotel! This is not how we want our guests to feel. I can only hope that breakfast and your check-out experience was better. Should your travels bring you back thru the area I would hope that you would give us another try. Sincerely, Beth Bolton More 

Somerville, Alabama
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We stayed just overnight the hotel was in a excellent locations with lots of restaurant near by. The room was very clean. The breakfast was your typical hotel breakfast and was good. The people were nice and check in and check out was easy.

Was this review helpful? Yes
Memphis, Tennessee
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The 3 most important things to me when traveling are: clean, well-lit room; fitness center; and a good breakfast. This hotel only met the first one. The fitness room has only one light (on the wall near the door) which is very inadequate for the room. It was so poorly lit that I had to use the flashlight in my... More 

Was this review helpful? Yes 2
Jonesboro, Arkansas
Top Contributor
93 reviews 93 reviews
28 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed February 10, 2015

I spent a single night here in connection with a church-related meeting. The staff I encountered were friendly and helpful. My room was of adequate size, very clean, and comfortable. I slept well. Fortunately I was up before the truck activity at the Sam's Club next door. Breakfast was ok; typical hotel fare: scrambled eggs, biscuits, and sausage gravy. Some... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are so glad you enjoyed your stay with us at Country Inn & Suites. Please come back again soon! More 

Twin Cities, Minnesota
Top Contributor
65 reviews 65 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 17, 2015

The accommodations were good and the room clean; however, when we arrived the heat in the room was off. I turned the heat on and the fan on high but the fan ran at such a slow speed the room did not really warm up until early in the morning. I reported this to the desk clerk in the evening... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am so sorry to hear of the issue you had with the heat in the guestroom. The desk clerk did report it to maintenance, and we were able to fix the issue so that no other guest has to experience it. Thank you for letting us know about that and the issue with the bathroom, as well as the... More 

1 review
5 of 5 stars Reviewed January 1, 2015

The hotel staff was courteous and attentive to the needs of our family. I found this hotel to be clean, neat, and well maintained. Well decorated with a modern, edgy, yet professional flare. I do recommend this hotel to friends and family. I will return unpon my next visit to Jackson.

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are so glad that you enjoyed your stay with us! Please come visit us again soon. Sincerely, Beth Bolton More 

Yeovil, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

So pleased we booked this hotel, great rate including breakfast, great location, a really great room, fabulous breakfast selection, such a really friendly & helpful team too with great local knowledge for restaurant recommends.....to top all that cookies on the front desk...with coffee & hot water for tea available all day.....total HEAVEN!!! Toiletries & hairdryer in the bathroom, soft fluffy... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review! We hope that if your travels bring you back this way that you stay with us at Country Inn & Suites again. Sincerely, Beth Bolton More 

Chattanooga, United States
1 review
5 of 5 stars Reviewed December 15, 2014

I got there on a Sunday and not a sole was there other than the clerk. I was the only guest for the night. It was a little weird. As the week went on, more showed up. I asked for a room away from the elevators and ice machine and they did exactly that. Not that I didnt have my... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you for your kind review. We are thrilled that you enjoyed your stay at Country Inn & Suites by Carlson, and hope to see you again soon. Sincerely, Beth Bolton More 

Charleston
Top Contributor
201 reviews 201 reviews
148 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed November 26, 2014

We had a very nice reception at check-in...all staff members were very friendly and seemed to care about our needs. Our room was nice, even though a smaller screen TV, the room was comfortable and modernly furnished with plenty of plugs. The shower had plenty of water pressure and everything seemed newer & clean. For such a nice hotel overall,... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are so sorry about your experience with breakfast. Please accept my sincere apologies, and know that we are working to rememdy that situation so that no other guest has to experience that. It is our hope that you will give us another time the next time you are in the area. Thank you, Beth Bolton More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

The hotel was one year old and its next to Sams Club, We slept great no noise and the free internet worked fast when I booted it up. Bed was comfy with a good nights sleep. Breakfast was ok nothing to write home about but coffee was hot and strong the way we like it...

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review. We are thrilled that you enjoyed your stay, and hope to see you again the next time you head back this way. Sincerely, Beth Bolton More 

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