We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites By Carlson, Jackson, TN

2.5 of 5 1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Country Inn & Suites By Carlson, Jackson, TN
Professional photos View all
Browse nearby
Country Inn & Suites By Carlson, Jackson, TN
Write a Review

16 reviews from our community

Traveler rating
    7
    4
    3
    1
    1
See reviews for
5
1
3
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
  • All months
    (16)
  • Mar-May only
    (0)
  • Jun-Aug only
    (2)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (1)
All months
Chattanooga, United States
1 review
5 of 5 stars Reviewed 1 week ago

I got there on a Sunday and not a sole was there other than the clerk. I was the only guest for the night. It was a little weird. As the week went on, more showed up. I asked for a room away from the elevators and ice machine and they did exactly that. Not that I didnt have my... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Charleston
Top Contributor
197 reviews 197 reviews
144 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a very nice reception at check-in...all staff members were very friendly and seemed to care about our needs. Our room was nice, even though a smaller screen TV, the room was comfortable and modernly furnished with plenty of plugs. The shower had plenty of water pressure and everything seemed newer & clean. For such a nice hotel overall,... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

The hotel was one year old and its next to Sams Club, We slept great no noise and the free internet worked fast when I booted it up. Bed was comfy with a good nights sleep. Breakfast was ok nothing to write home about but coffee was hot and strong the way we like it...

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Camdenton, Missouri
Top Contributor
65 reviews 65 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 11, 2014

The hotel was okay -- it has obviously been given a makeover so the updates were nice. Comfortable bed, good wifi, pretty clean -- my complaint was the noise. The walls were too thin and I could almost hear every word in the conversation next door. They were watching a ballgame and there were times the yelling was ridiculously loud.... More 

Was this review helpful? Yes
Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 6, 2014

After reviewing a few of the comments prior to writing my review, it is evident everyone has good a bad reviews and all future travelers can't base their reservations off reviews only. I stay at the Country Inn and suite weekly and am always impressed. The rooms are clean, the utilities are new, the beds are comfortable and the internet... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review. Country Inn & Suites by Carlson strives to have each guest leave with this exact sentiment. I am sharing your review with our staff. We look forward to seeing you on your return trip to Jackson! Sincerely, Beth More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 27, 2014

Just stayed there with my family and it was a nightmare. I reserved online a 1 bedroom King suite. We checked in ( they were very nice) and they give us keys to the room, we haul all of our stuff up to the room and its a studio suite. I go back to the desk, and they initially say... More 

Was this review helpful? Yes 1
Concord, North Carolina
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 16, 2014

Walked in without a reservation and was told a room was available. Given information about the room from Beth and Erica and when breakfast would be served. Very friendly! A refrigerator was in the room, which I needed. The room was spacious, bedding/bath was clean. Plenty of towels, etc. Tile was crumbling in bathroom which was unsightly. Need better locks... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review of your stay here at the Country Inn & Suites by Carlson Jackson, TN! We hope that if you find yourself back in this area that you stay with us again. Sincerely, Beth Bolton More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2014

Basically they overcharged me and were very dishonest and sneaky about it. I booked and paid through Tavelocity and when I arrived at the Hotel the lady at the desk, Linda, had a lot of trouble getting me checked in. At first she tried to charge me for the room again, but I informed her that I had already paid... More 

Was this review helpful? Yes 1
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am very sorry to hear of your issue with your card. Our hotel doesn't charge hidden fees. Like most other national chains, we authorize a 50.00 fee on your card for incidentals at check-in. If no incidental fees are incurred, the charge falls off the card. The funds are held by your bank, not by the hotel. Again, I... More 

1 review
5 of 5 stars Reviewed October 8, 2014 via mobile

From the moment we walked in we were meet with nice decor and most importantly a friendly greeting from a member of the staff to check us in and give us details about our stay. The room was comfortable and spacious. The entire staff was accommodating to our needs. I love the location because it's private yet convenient to everything.... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review! We are so pleased that you enjoyed your stay, and hope you return again soon. Sincerely, Beth Bolton More 

Chickamauga, Georgia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

The property was small which was nice and it was far enough away from the freeway to not notice any noise. From the design, it was obviously another hotel and it has been remodeled when Carlson moved in. Not a problem, but not quite as homey a feel in the lobby/sitting area as other Country Inns. It was comfortable, though.... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for taking the time to submit this review, and thanks for the punch list items! We are so pleased you enjoyed your time here, and look forward to having you back again with us soon. Sincerely, Beth Bolton More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Country Inn & Suites By Carlson, Jackson, TN? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Jackson, TN

Address: 1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Jackson, TN 2.5*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Carlson, Priceline, Orbitz, TripOnline SA, Odigeo and Tingo so you can book your Country Inn & Suites By Carlson, Jackson, TN reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Business Hotel in Jackson

20 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Room/suite (2)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay