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Country Inn & Suites By Carlson, Jackson, TN

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1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
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Country Inn & Suites By Carlson, Jackson, TN
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Country Inn & Suites By Carlson, Jackson, TN
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26 reviews from our community

Traveler rating
    10
    7
    5
    2
    2
See reviews for
8
4
3
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ankeny, Iowa
Top Contributor
53 reviews 53 reviews
24 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stopped here for one night and were not impressed. The hotel is in a very busy location and was difficult to find. Check in went smoothly and the hotel was very clean. I just believe there have to be better options for hotels in Jackson.

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Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at this hotel for two nights while in town for an event in March. I was very impressed with the cleanliness of the hotel lobby and my guest room. The staff was extremely friendly and helpful. The check in process was quick and easy. The complimentary hot l breakfast was equivalent to other hotels. I would definitely recommend... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We paid $136.00 for this room. The bathtub felt like it was falling in. The shower head was so cheap, it wouldn't even raise up all the way. The floor was dirty. Needed toothpaste and they didn't have any. There was no toilet paper in the room. The breakfast was horrible. The biscuits were raw in middle and pastries were... More 

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Jackson, Tennessee
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

So...My husband and i were moving from CT to AZ, so we stopped here for a night to rest before heading out the next morning. We usually stay at a Hyatt or a Holiday Inn, but thought let's give this a try....Place was easy to get to from the highway and in a great location BUT.....the person who checked us... More 

Was this review helpful? Yes 2
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am terribly sorry to hear of your experience at our hotel! This is not how we want our guests to feel. I can only hope that breakfast and your check-out experience was better. Should your travels bring you back thru the area I would hope that you would give us another try. Sincerely, Beth Bolton More 

Somerville, Alabama
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed just overnight the hotel was in a excellent locations with lots of restaurant near by. The room was very clean. The breakfast was your typical hotel breakfast and was good. The people were nice and check in and check out was easy.

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Memphis, Tennessee
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The 3 most important things to me when traveling are: clean, well-lit room; fitness center; and a good breakfast. This hotel only met the first one. The fitness room has only one light (on the wall near the door) which is very inadequate for the room. It was so poorly lit that I had to use the flashlight in my... More 

Was this review helpful? Yes 3
Jonesboro, Arkansas
Top Contributor
93 reviews 93 reviews
28 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed February 10, 2015

I spent a single night here in connection with a church-related meeting. The staff I encountered were friendly and helpful. My room was of adequate size, very clean, and comfortable. I slept well. Fortunately I was up before the truck activity at the Sam's Club next door. Breakfast was ok; typical hotel fare: scrambled eggs, biscuits, and sausage gravy. Some... More 

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Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are so glad you enjoyed your stay with us at Country Inn & Suites. Please come back again soon! More 

Twin Cities, Minnesota
Top Contributor
65 reviews 65 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 17, 2015

The accommodations were good and the room clean; however, when we arrived the heat in the room was off. I turned the heat on and the fan on high but the fan ran at such a slow speed the room did not really warm up until early in the morning. I reported this to the desk clerk in the evening... More 

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Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

I am so sorry to hear of the issue you had with the heat in the guestroom. The desk clerk did report it to maintenance, and we were able to fix the issue so that no other guest has to experience it. Thank you for letting us know about that and the issue with the bathroom, as well as the... More 

1 review
5 of 5 stars Reviewed January 1, 2015

The hotel staff was courteous and attentive to the needs of our family. I found this hotel to be clean, neat, and well maintained. Well decorated with a modern, edgy, yet professional flare. I do recommend this hotel to friends and family. I will return unpon my next visit to Jackson.

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

We are so glad that you enjoyed your stay with us! Please come visit us again soon. Sincerely, Beth Bolton More 

Yeovil, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

So pleased we booked this hotel, great rate including breakfast, great location, a really great room, fabulous breakfast selection, such a really friendly & helpful team too with great local knowledge for restaurant recommends.....to top all that cookies on the front desk...with coffee & hot water for tea available all day.....total HEAVEN!!! Toiletries & hairdryer in the bathroom, soft fluffy... More 

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review! We hope that if your travels bring you back this way that you stay with us at Country Inn & Suites again. Sincerely, Beth Bolton More 

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