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Country Inn & Suites By Carlson, Jackson, TN

2.5 of 5 1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
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Country Inn & Suites By Carlson, Jackson, TN
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Country Inn & Suites By Carlson, Jackson, TN
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9 reviews from our community

Traveler rating
    4
    3
    2
    0
    0
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3
Couples
0
3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Concord, North Carolina
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Walked in without a reservation and was told a room was available. Given information about the room from Beth and Erica and when breakfast would be served. Very friendly! A refrigerator was in the room, which I needed. The room was spacious, bedding/bath was clean. Plenty of towels, etc. Tile was crumbling in bathroom which was unsightly. Need better locks... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

From the moment we walked in we were meet with nice decor and most importantly a friendly greeting from a member of the staff to check us in and give us details about our stay. The room was comfortable and spacious. The entire staff was accommodating to our needs. I love the location because it's private yet convenient to everything.... More

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for your kind review! We are so pleased that you enjoyed your stay, and hope you return again soon. Sincerely, Beth Bolton More

Chickamauga, Georgia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The property was small which was nice and it was far enough away from the freeway to not notice any noise. From the design, it was obviously another hotel and it has been remodeled when Carlson moved in. Not a problem, but not quite as homey a feel in the lobby/sitting area as other Country Inns. It was comfortable, though.... More

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you so much for taking the time to submit this review, and thanks for the punch list items! We are so pleased you enjoyed your time here, and look forward to having you back again with us soon. Sincerely, Beth Bolton More

jackson, tn, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

No hair dryers were in the rooms. There was a decent selection at breakfast. Nice, and friendly staff. Good location from 45 and 40 highways. Cookies available sometimes. Hotel was recently renovated. Walking distance to dining choices.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you for your review of our property. I am sorry to hear there was no hair dryer in your room, as this is a brand standard! We are working diligiently to be certain this does not happen to another guest! I hope that if your travels bring you back to this area, that you will stay with us again.... More

Palm Bay, FL
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although I never heard of the Country Inns & Suites prior to my stay, it was a nice hotel in a good location. Close to shops and restaurants. The best experience about the hotel was the super friendly staff. Always gave service with a smile. The staff makes this hotel worth the stay.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thanks for your kind review about our staff! We appreciate it very much, and hope to see you again soon. Sincerely, Beth Bolton More

1 review
5 of 5 stars Reviewed September 8, 2014

To begin, I was familiar with this hotel before it was renovated and became Country Inn & Suites, and the transformation is impressive. The before and after transformation is substantial, to say the least. It is comfortable but boasts a professional (while family-friendly) atmosphere, and the service and staff solidified the fact that I would be a recurring visitor. I... More

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you for your kind words! We are delighted you enjoyed your staff with us, and we look forward to having you stay with us again soon. Sincerely, More

Jackon, Tennessee
2 reviews
5 of 5 stars Reviewed September 8, 2014

We enjoyed our stay in this clean, recently renovated hotel. The room was immaculate and the beds were comfortable. The breakfast was excellent! It had fruit, eggs, waffles, oatmeal, sausage and gravy and OMELETS! Everyone in our family had something they liked. To top it off, the staff was very friendly and welcoming. We would most definitely stay here again!!!!... More

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Wow! So glad to hear that you enjoyed your staff with us, and that our Be Our Guest Breakfast was a pleasant experience for you. Please come back and visit us soon! Thanks, More

Top Contributor
106 reviews 106 reviews
75 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed August 28, 2014

I was concerned booking this hotel, as I couldn't find much info out on it. I decided to stay here, as all of my 'big three' chains were sold out for the night, but I didn't want to travel any further. First off, this property is not new. It was another hotel, I don't know the history, but apparently not... More

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you for taking the time the review our property. We are glad you stayed with us. Upon receiving your review we had pest control out to address the issue. As far as the bathroom finishes, our maintenance department handled those as well. For breakfast options, we have fresh fruit, oatmeal, and yogurt. We will look into the possibility of... More

1 review
3 of 5 stars Reviewed August 13, 2014

There was a bug in our room. The air conditioning was poor and we had two full size beds. It was located in a central location, but had to get too and poor signage to direct anyone there. It was near restaurants that were enjoyable.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Beth B, General Manager at Country Inn & Suites By Carlson, Jackson, TN, responded to this review

Thank you for your comments regarding your stay at our hotel. Upon hearing of your issues, we immediately contact pest control. They checked out the situation and determined that the bug issue was more than likely related to your having the window open. Our maintenance department serviced the air conditioner, so that no other guests would be affected with this... More

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Additional Information about Country Inn & Suites By Carlson, Jackson, TN

Address: 1935 Emporium Drive, Jackson, TN 38305 (Formerly Signature Boutique Hotel)
Phone Number:
Location: United States > Tennessee > Jackson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Jackson, TN 2.5*
Number of rooms: 78
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