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Courtyard by Marriott Jackson

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200 Campbell Oaks Drive, Jackson, TN 38305
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1 room 1 adult
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313 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff (Jeff, Gen. Manager, Tracy and Meg) made the location welcoming. The rooms and amenities were great but, the professional assistance we received from the staff made the difference for me and my family. We came to Jackson for a funeral and we were not sure what area would be most convenient, quiet and safe for our stay. We... More 

Helpful?
Thank H T
Jeffrey W, Manager at Courtyard by Marriott Jackson, responded to this review

Hello H T, Thank you for writing a great review of our hotel and team. We are glad you enjoyed your stay during this difficult time. Sincerely, The Courtyard Jackson Team More 

Columbia
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very clean hotel. I was in town for business and it met all the criteria I look for when staying away from home. Staff was very helpful and friendly. Room was very clean and the bed was comfortable. I would definitely stay here again.

Helpful?
Thank Mark N
Jeffrey W, Manager at Courtyard by Marriott Jackson, responded to this review

Hello Mark, Thank you so much for taking the time to write a review of our hotel. We appreciate the kind words and can't wait to see you on your next trip to Jackson! Sincerely, Courtyard Jackson Team More 

Charlotte, North Carolina
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed December 6, 2015 via mobile

The property is undergoing some renovation now, but it isn't much of an inconvenience to guests, and I'm sure the result will be great. Staff are nice and the room is very nice. Good selection of TV channels including HBO. Good water pressure in the shower. Very quiet and a good nights sleep. One annoyance was that my room key... More 

Helpful?
Thank yvrsyd
Jeffrey w, General Manager at Courtyard by Marriott Jackson, responded to this review

Dear yvrsyd, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Jeffrey Webb General Manager Courtyard by Marriott Jackson jeffrey.webb@marriott.com 731-422-1818 More 

Madrid, Spain
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 16, 2015

My stay was pleasant. I got a double room, and it was nice and big, maybe the biggest I've seen at a courtyard. My radio/ipod dock didn't work, and it took two calls and an hour of waiting to get it addressed, but someone did eventually come to the room and switch it out. The room was clean when I... More 

Helpful?
Thank NadetteRantstheGlobe
Jeffrey w, General Manager at Courtyard by Marriott Jackson, responded to this review

Hello Nadette, Thank you for taking the time to share with us the challenges that you had while staying at the Courtyard in Jackson. It is unfortunate that we were unable to meet your expectations during your your most recent stay with us. While we pride ourselves on making every stay memorable, we sometimes miss the mark. I have shared... More 

Eminence, Kentucky
1 review
5 of 5 stars Reviewed November 16, 2015

The hotel had a beautifully, decorated lobby, nicely-lit parking lot & the rooms were nice, clean& of a good size. The desk attendant, Brennan, was very kind & helpful. We didn't have time to check out the pool or the work-out room, but everything seemed to be top-notch. I recommend this hotel & would stay here again.

Helpful?
Thank pastorrobeades
Jeffrey w, General Manager at Courtyard by Marriott Jackson, responded to this review

Thank you for taking the time to let us know how we are doing. We always strive to ensure that all stays are memorable. While typically we hear about the times we fall short, it is wonderful to hear about when we meet your expectations, and really great to hear when we exceed them. Currently we are undergoing a multi... More 

Irving, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2015

My granddaughter and I were on our way to Ohio for a family celebration and Jackson was our halfway point. The Manager Karin was most helpful checking us in. Directed us to a local movie theater and restaurant suggestions. Because of time constraints we had dinner at the Bistro. Wonderful menu and food. Our room was comfortable, clean and quiet.... More 

Helpful?
Thank Suzanna F
Jeffrey w, General Manager at Courtyard by Marriott Jackson, responded to this review

Thank you for taking the time to express your thoughts on The Courtyard in Jackson Tennessee. I am glad that we were able to meet your expectations. You are correct Keren is an outstanding addition to the team. Next time you are passing through Jackson Tennessee we hope you will stop to say hello. More 

baltimore, md
Level Contributor
284 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed November 9, 2015

We had a pleasant stay here. There is no mirror in the main room of your hotel room, which when you have four ladies getting ready at once, is a bit odd. The fitness center room was VERY Small and tight - the bike was falling apart and barely working. With a few updates I would recommend this hotel.

Helpful?
Thank joeybagz312
Jeffrey w, General Manager at Courtyard by Marriott Jackson, responded to this review

Thank you for taking the time to let us know how we are doing. I just want to let you know that we are currently undergoing a multi million dollar renovation on all of our public space Bistro and all of our guest rooms. It is always our mission to ensure that all stays are memorable, and when a stay... More 

Covington, Georgia
1 review
2 of 5 stars Reviewed September 28, 2015

We made our reservation on September 23rd for a 2-night stay for September 24th and 25th. My husband's mother fell and broke her hip and we had to come to Jackson with very short notice. We specifically chose this hotel because it was pet-friendly according to the website. We drove over 6 hours (from Atlanta area) to get there as... More 

Helpful?
Thank Aileen1007
Ana D, General Manager at Courtyard by Marriott Jackson, responded to this review

Aileen I truly am vert sorry for the issues you enconter during your stay I will love to speak to you personally . Please reach out to me at any time 732-422-1818 We are no longer a pet friendly hotel and in the past nor on your stay we charge a pet fee.Thank you for your feedback as this will... More 

Summerville, GA, United States
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 25, 2015

This is a new hotel in the Jackson area. The staff is super friendly and the rooms large with a large desk. The onsite café is a nice treat if you’re tired from the road and want something quick to eat. There are no restuarants on this exit but they are close enough that it really doesn’t matter. I will... More 

Helpful?
Thank Scott G
ana d, General Manager at Courtyard by Marriott Jackson, responded to this review

Thank you so much for taking the time to give us such a great review It gives us great joy to know you enjoy your stay. Hope to see you soon! Have a great fall! More 

Saint Charles, Illinois
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 24, 2015 via mobile

Very nice hotel. Of couse it's a chain but what makes it nice are the people. Just a great staff Room was clean and quite nice Location in area close to shopping and restaurants If in Jackson I would recommend it

Helpful?
Thank lope1430
ana d, General Manager at Courtyard by Marriott Jackson, responded to this review

THANK YOU!!!!!!!!!! thank you so much for such a wonderful review. We truly appreciate your feedback as we aim to ensure that all the stays are memorable... Have a great Fall.. If you are back in the area stop by and say Hello!!! More 

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